Rated 4.2 out of 5 by 88
Rated 5.0 out of 5.0 by LouisL Beautiful Room
Great Holiday Express. Little different look than typical HI. I think it was an old hotel that had a class A redo. As a result the room was huge. Same typical HI great service, cleaniness, nice staff. Highly recommend.
July 11, 2013
Rated 3.0 out of 5.0 by edge63 Worst bed in a long time
The bed at this hotel was very hard and had a dent in it. Upon check out I was not asked about my stay. I was not happy about that but typically get a survey after my stay so figured I would let them know at this time. no survey! So I looked at my bill and it had an email of the manager. I have written him 2 times with no response. So my first disappointment was the bad bed, but now customer service is a major disappointment
July 11, 2013
Rated 4.0 out of 5.0 by hen57 comfortable bed staff was very pleasant
The staff was very helpful courteous friendly the breakfast was good great variety the bed was nice the shower great water pressure nice area to walk your pet .
July 6, 2013
Rated 5.0 out of 5.0 muskoka32
There was lots of parking, the room was clean.
It was quiet and the pool was nice.
Nice location in St Charles as well.
July 4, 2013
Rated 4.0 out of 5.0 by rick369 good value and great location
The staff was friendly, and the rooms were comfortable, despite having the older style air conditioners in which the fans run continuously. The included breakfast was on a par with other HIEs I have visited.
Very convenient to downtown St. Charles and the other cities along the Fox River, as well as to the many bicycle paths in the area. It is also very close to the shopping and restaurant malls immediately to the east.
July 2, 2013
Rated 1.0 out of 5.0 by James155 Expected exelent
Stayed at this property 3 times room # 206 up to HI standard, Was looking forward for another stay.
Room # 253 the bed was s below standard, we all deserve a bad day. Room 143 was a disaster, bed broken 2 x, you could see that the bathroom was cannibalized from other rooms, had better rooms at lower cost motels. Left a message for manager never returned my call.
June 25, 2013
Rated 1.0 out of 5.0 by J2701 Very Disaapointed
Let me preface this review by saying I been traveling fro a living for 27 years now, 5 months a year in hotels. After a long days work, there were kids screaming by the pool until 10ish (not a problem), well I seen no less then 5 dogs, (not a problem) on the property and when these kids started running up and down the hall slamming doors until well past midnight. Well this is where worlds collide! This started the dogs barking until well after 1:00am. Waking up after 4 hours of sleep I was treated to a shower in a bathroom the size of a closet with the least amount of water pressure I have ever encountered. At least breakfast remained consistent with a terrible stay! NO Elevator, and NO 2nd floor Ice Machine
June 17, 2013
Rated 1.0 out of 5.0 by J2701 Felt Like I was staying in a Kennel with unmonitored kids!
Let me preface this review by saying I been traveling fro a living for 27 years now, 5 months a year in hotels. After a long days work, there were kids screaming by the pool until 10ish (not a problem), well I seen no less then 5 dogs, (not a problem) on the property and when these kids started running up and down the hall slamming doors until well past midnight. Well this is where worlds collide! This started the dogs barking until well after 1:00am. Waking up after 4 hours of sleep I was treated to a shower in a bathroom the size of a closet with the least amount of water pressure I have ever encountered. At least breakfast remained consistent with a terrible stay! I left exhausted!!
June 17, 2013
Rated 5.0 out of 5.0 by Greg74 Great Hotel
I stayed there a week, Had a great stay. Would definately stay there again when/if I'm in the area.
June 9, 2013
Rated 4.0 out of 5.0 by Scorpio02 Nice Place, Excellent Customer Service
Have noticed an increased presence of management at the Holiday Inn Express on this trip. The seem to be interested in pleasing their guests. This hotel delivered a refrigerator to our room, which was a nice touch. The pancakes at breakfast was a nice touch. The only downside was the comfort of the mattresses...a bit saggy. This hotel is a bit less expensive than the Hampton Inn but not quite as nice. The Hampton Inn has an inside pool, which is nice. They also offered 1,000 points for posting a review, so looking forward to that.
June 6, 2013
Rated 5.0 out of 5.0 by DJ33 Great Service and a Excellent value
We enjoy a weekend get away !
Staff was friendly and very courteous !
Value in a very clean room !
Breakfast was delicious !
We will be back !!
June 3, 2013
Rated 2.0 out of 5.0 by Odie55 Disappointed
I booked a room here because it is one of the few "pet friendly" hotels in St. Charles. While I appreciated the ability to bring my pet with me, I did not appreciate being placed in a section of the hotel that reeked of stale cigarette smoke. While the room was (supposedly) non-smoking, the entire corridor had a very strong odor of stale smoke which permeated through to our room. None of the other hallways I walked through had this unpleasant odor. The strong odor make our stay most unpleasant. If that section of the hotel is the only "pet friendly" section, I would definitely seek out alternative places to stay in the future.
June 2, 2013
Rated 5.0 out of 5.0 by jc73 it was at the center of our adventures. staff was very informative.
my wife went to the national society of decorative painters annual convention. we decided to go a day early and stayed at your facility. it was a very welcomed stay. thank you.
May 18, 2013
Rated 5.0 out of 5.0 by UA15NC Great service and convenient to restaurants
I always enjoy my stay at the St. Charles HIE. Great staff and it's convenient to many good restaurants and a lot of my customers.
May 13, 2013
Rated 5.0 out of 5.0 by Truckpilot Consistent Hospitality
I always know what to expect when I arrive and the rooms are always as expected, The staff is friendly and helpful. Every time!
May 11, 2013
Rated 5.0 out of 5.0 by larry26 Cozy cheerful atmosphere
We always enjoy our 4 night stay at this hotel twice a year for the Toy Dealers. The employees are always cheerful and speak to you. We also enjoy the warm cookies served every afternoon. There is a big TV selection. All in all, a very nice little mini-vacation.
May 3, 2013
Rated 5.0 out of 5.0 by pantrickandcarol Great Customer Service
Needed to stay another night but no rooms available at that time. Front desk took the time to call me after we had checked out to let me know that there was an availability.
April 28, 2013
Rated 4.0 out of 5.0 by Cee2 St Charles HI
Nicely renovated hotel, everything was fresh and new. Had a room on the first floor and slept well. Looks like it may be a hotel that some construction workers use, not a problem, but they like their breakfast and then like to sit around and chat.
April 25, 2013
Rated 4.0 out of 5.0 by Migalito1962 Well kept but outdated
The property was well kept, the staff was friendly and helpful. The property is old and seems to be feeling its age. The exercise room equipment were a bit worn. All in all it was a pleasant one.
April 16, 2013
Rated 5.0 out of 5.0 by qsl2009 Handy location
I travel for work and this was a comfortable hotel.
The staff was helpful with local information inquiries and suggestions. I would stay again; without a doubt !
April 15, 2013
Rated 5.0 out of 5.0 by Smitty516 Great sleep
My stay with this Holiday Inn Express was for multiple nites. My crew was working long days. My king bed was SO comfortable, I slept great! Breakfast was also very good! Thanks for a great stay!
April 15, 2013
Rated 5.0 out of 5.0 by Nick1971 Excellent stay and great service.
Warm and inviting staff. Quiet, close, and easy to get to.
April 14, 2013
Rated 5.0 out of 5.0 by Coolmodee Great service, comfortable stay!
Stay here when doing business in St. Charles - Bartlett area. Property is nice and relaxing, excellent staff and amenities.
April 9, 2013
Rated 5.0 out of 5.0 by adown Excellent Place to stay and relax
I stay at this Holiday in a couple times a year, and it is always the same. You can always count on friendly staff, clean rooms, and a great breakfast.
April 6, 2013
Rated 5.0 out of 5.0 by Tom50 Perfect for business
This property works well for my trips into the St. Charles area although not located in the heart of the downtown / river front area it is only a very short drive to it. The hotel staff are always very helpful and pleasant. The rooms are always clean and the hotel grounds seem to be well maintained.
April 3, 2013
Rated 4.0 out of 5.0 by PKGtraveler Not bad
The staff is very polite and helpful. The room was overall of good quality and clean. However I did see a bug in my room and one in the hall on the first day, but none after so it may have been a fluke. I have come to enjoy and expect the signature cinnamon rolls at breakfast, but there were none during my stay (although the warming station and add for them was still in place). When i asked about them I was told that they no longer bought them (perhaps a cost cutting measure?). I can think of worse things, but it was disappointing.
March 25, 2013
Rated 4.0 out of 5.0 by Davee Nice people, needs a renovation
The rooms were dingy. The shower drain was rusted and the caulking needed a total overhaul.
Very nice staff.
March 23, 2013
Rated 4.0 out of 5.0 by Dan104 Nice Place to Stay
I've stayed here quite often and never had a bad experience. The staff is wonderful, the rooms are clean and comfortable.
March 19, 2013
Rated 1.0 out of 5.0 by rct299 Extremely Hospitable
We were offered freshly baked cookies upon our arrival. The lady behind the front desk was very friendly and courteous. We will be back!!
March 13, 2013
Rated 5.0 out of 5.0 by coconutqueen55 Great Accomendations
We would recommend this hotel to stay. We were very pleased from the friendliness of the staff, comfortable bed and awesome continental breakfast. We would definately come and stay again.
March 7, 2013