Rated 4.1 out of 5 by 162
Rated 3.0 out of 5.0 by TRCarl No spoons- really?
There were no spoons at breakfast both Saturday and Sunday when we stayed. I can't believe someone couldn't take $10 and get spoons at a dollar store if your order hadn't come in. So inconvenient when you serve cereal, yogurt, etc.
Dust was on some furniture in our room. It's not that hard to swipe it clean. I had trouble closing the dishwasher. When I reserved a suite, I would have appreciated being told it was a 1 room w/ 2 queen beds, 1 bath. I few years ago we stayed in a 2 bedroom, 2 bath suite and thought that was what I was paying for again.
October 16, 2014
Rated 5.0 out of 5.0 by Bonzaiflyer Undergoing renovations
The hotel was doing a major renovation during my stay, so many of the amenities were not available or were done via alternate methods.
Staff was very accommodating, Nolan went out of his way to make the stay pleasant.
October 14, 2014
Rated 4.0 out of 5.0 by BJRM Honest Assessment
We've stayed here many times, and will continue to stay here in the future, it's convenient, priced right, and the re-model that's going on will only be for the better.
Last weekend we stayed in room 310, the weekend before a room on the 4th floor, both recently remodeled and both with identical issues:
1. Sink faucet - the screen is missing causing the water to shoot out in all directions.
2. The new TP dispensers don't roll easily - unless you want only 1 or 2 squares, you have to actually spin the roll with your hand to release TP - it's a flaw with the new dispensers that needs to be fixed.
3. I never expect spotless, but neither should wood surfaces be left with a layer of dust. The tops of the coat racks/shelves, TV's and pictures need a little love!
Due to remodeling, the breakfast bar is in the pool area - but that's not an excuse for running out of plastic-ware. No spoons for 2 days. Ever eat yogurt with a fork? Seriously, staff couldn't run down the road to WalMart and pick up a supply? And while at WalMart, staff could likewise pickup a bunch of additional fruit - only having apples is less than desired. Running out of inventory is inexcusable. Oh, and the pancake maker was out-of-order both days as well. Many consider the pancake or waffle maker a "must have" for their kids breakfast at a hotel. A staple like this should have a backup.
And last issue, the front desk printer was out of order at checkout - again, an inexpensive backup printer would solve that problem - maybe include that in the budget with the remodel.
Normally, this hotel has served us well and I will continue to stay here with the hope that my comments here will garner some attention and these mostly rather minor issues will find quick resolution.
October 13, 2014
Rated 4.0 out of 5.0 by Pam48 Fluffy pillows
We were extremely tired from long day of games and travel.
October 7, 2014
Rated 4.0 out of 5.0 by Ariel13 Friendly staff!
I had an extended stay, and the staff were friendly and kind, making sure I had what I needed. The breakfast was tasty, the room was comfortable.
October 3, 2014
Rated 5.0 out of 5.0 by F4GHK76 Comfortable bed and great service.
The bed was extremely comfortable. Pillows a little big for my preference, but most people probably like the size offered. Breakfast offered alot of options and was good.
October 1, 2014
Rated 5.0 out of 5.0 by Wing128 Friendly and helpful staff at the front desk
Feel comfortable for checking in and I was welcomed as a Clud member. When I asked for assistance, I was provided with the appropriate services. Staffs were very polite and let me to use the microwave machine first before they had to finish their work. Unfortunately, they're under remodeling at the time I was staying. I could not enjoy the hotel totlaly. Also they didn't have big instruction how to operate the whirl pool. Overall, it's a very stay.
September 27, 2014
Rated 4.0 out of 5.0 by Chick17 Good location and very accomodating.
We were attending a wedding and traveled a long way to attend. Your hotel filled our needs and know we will be using your facilities again, if not in St. Cloud, in other cities in the USA.
Your staff was very accomodating. We needed to get into our room earlier and she called me to let me know one was available.
Thank you Melissa or McKenzie - not sure of the name.
Elaine and John Walker
September 24, 2014