Rated 4.3 out of 5 by 43
Rated 1.0 out of 5.0 by frequentguest1960 Their Elevator does not work!!!!!!
Their Elevator does not work!!!!!!
One elevator on the property....if it goes out you are walking up and own with baggage up to the fourth floor which is where we were on.
The elevator went out on Friday...no one was one call to fix it right alway...just alot of sorries from the staff......beware of this old Hotel!!!!!!!!
October 2, 2013
Rated 1.0 out of 5.0 by gator101 Rude at front desk
The lady running the front desk needs to be re-trained or sent to work in the back. She does not know how to deal with problems and keep her composure. Something was wrong with the computers and she completely lost her ability to deal with the customers in a friendly manner.
September 19, 2013
Rated 5.0 out of 5.0 by biggov Great Place, Friendly Staff
I have stayed here off and on for the last 4 months. I have been in several rooms, all have been excellent. VERY clean facility. Quiet but convenient location. Staff told me the entire facility was remodeled about a year ago. Still looks fresh.
September 17, 2013
Rated 3.0 out of 5.0 by JosephK no upgrade
I'm a platinum member and when I asked for a upgrade it was not available .BUT THEY WOULD SELL ME ONE.That's not why I'm a rewards member.I did get a $5.00 cuepom for one item in the mini store .that's my upgrade
September 11, 2013
Rated 5.0 out of 5.0 by SalPal Really great swimming pool and hot tub.
We had been on the road all day and were very tired and stressed when we arrived in St. Croix and gave a sigh of relief when
we saw The Holiday Inn Express. Our room was great but
the pool was super - it is large and a great place to relax.
We ordered a pizza and just enjoyed!
September 8, 2013
Rated 5.0 out of 5.0 by Momjohn Helpful staff
I had a large group with multiple reservations. They were helpful and accommodating. Rooms were clean and quiet. Nice pool and hot tub. We played games in the common room and had snacks. They tolerated us well.
September 6, 2013
Rated 5.0 out of 5.0 by weeds1244 comfortable bed, quiet room, clean hotel
We spent one night here and were able to get a great room at a
very good price. The bed was comfortable, the room was quiet and staff was great in helping us store our bikes for the night.
September 5, 2013
Rated 5.0 out of 5.0 by Joliverwes Nice property
Nice property! Should I ever visit the area again, I would stay with you!
September 4, 2013
Rated 5.0 out of 5.0 by ALF01 Friendly Staff
I would like to compliment you on the wonderful, friendly staff that you employee at this Hotel. We were in and out a number of times during all three shifts over the weekend, and always received a genuine smile and friendly greeting from the desk clerks on duty. The breakfast was filling, and again those staffing this area very helpful. I will remember this hotel if I am ever in need of lodging in this area again.
August 29, 2013
Rated 1.0 out of 5.0 by Jockie Unable to sleep, uncomfortable, windows do not open
We booked a suite in this hotel for four nights. When we arrived we asked if the windows opened. We were told than none of the windows opened in any of the rooms. We tried to close the curtain in our room and found that it wouldn't close. It was purely cosmetic. The curtain was the blackout blind.
We were forced to have the air conditioning on all night to try to give ourselves the impression of fresh air. The aircon was very noisy. During the night we heard the plumbing from the room above being used several times. It was very loud.
We had asked for an extra roller bed for one of our kids to sleep on. This arrived and proved to be extremely uncomfortable. When we woke in the morning we opened the room door to be greeted by the smell of breakfast. This was so disgusting that my daughters cried as they were led into the dining room.
As you would expect we checked out after our first night. The staff didn't even bother to ask us why we were leaving early. What an experience.
August 25, 2013
Rated 5.0 out of 5.0 by reclaimer Great Hotel
Stay here every year. They updated everything last year. Will return again next year.
August 21, 2013
Rated 1.0 out of 5.0 by mno0624 Front desk lied
I am a IHG Platinum Rewards member and I asked for a late checkout. The person in charge at the front desk told me no, that they had allowed too many already and that on that Sunday there would be only one person from the housekeeping staff working. I was a little surpised the next day to see several housekeeping staff throughout the building - three on my floor alone!!! At least tell me the truth if you are going to deny my request.
Also, the desk was so rickety I was afraid to put my laptop on it.
August 20, 2013
Rated 5.0 out of 5.0 Everything Exactly as Described!
First, let me start with the staff- Angel & Jami are top shelf, and know exactly how to treat/manage both good & bad customers (I watched them). To the owners - Kim needs to drop the attitude - if it wasn't for Angel, this review would have been a "Very Good", instead of an "Excellent". When I checked in with a confirmed, pre-paid reservation for 2 beds, Kim told me that it was my fault - that I had not made the reservation correctly, and all I could get was a King. When I showed her the printout with 2 beds, she changed her story and blamed something else. Later, I found out that they had to switch me because of a complaint from a previous occupant of the room I was supposed to get. Hey Kim, next time just try telling the customer the truth, I guarantee you we will understand. This place was so much like it was advertised (great food included) that even Kim's attitude would not deter me from giving them an Excellent rating. This is a testament to the owners that the great attitude of most of your staff can easily overcome a bad apple in the bunch. I would absolutely return to this Holiday Inn Express, the next time I am in this area.
August 16, 2013
Rated 4.0 out of 5.0 by Trishthedish Comfortable and quiet for a good price.
Great accommodations. Very clean, quiet, tastefully decorated and well maintained. Great water pressure/temperature for showers. Amenities in room beyond our expectations of online check-in. Look forward to staying again. My husband wanted to steal the pillow.
August 16, 2013
Rated 5.0 out of 5.0 by PrissyPoo Great Service
The staff at the hotel are very friendly and accommodating. We stayed at the hotel while attending a wedding and enjoyed our stay.
August 7, 2013
Rated 5.0 out of 5.0 Great breakfast and nice room
We enjoyed our stay even though the weather was terrible. Staff very helpful in finding a place to eat and get ice cream
August 2, 2013
Rated 5.0 out of 5.0 by Larry05 Updated Comfy room with friendly service
We enjoyed our stay at this Holiday Express. Great location
and given the exact room location I had requested. We would certainly stay here again!!
July 27, 2013
Rated 5.0 out of 5.0 by Dudical everything we could have wanted
we have stayed here on a previous visit, The person manning the front desk was very courteous, and was able to help us out in finding a room that had a refrigerator as we had items to keep cold.
July 19, 2013
Rated 4.0 out of 5.0 by BON1108 Fresh and comfortable hotel
We arrived early and could check in early which was great!! Nice customer serivce and a comfortable hotel stay Will be back
July 14, 2013
Rated 5.0 out of 5.0 by cattu Return year after year
Our family takes a two day get away every year: one day at Wild Mountain and the second day down the river. We have tried the various hotels in the area and have found the Holiday Inn to be far and away the best value. It's always clean, comfortable and quiet. The pool is kept up, and the hot tub relaxing. The breakfast is varied and plentiful, and my kids love the pancake maker. The rollaways are a good size. There are several nearby places to get take out food, and we like the fact that it is close to and convenient to the river, hiking trails, mini golf and fawnderosa. This our 10th year going there and would not stay anywhere else.
July 14, 2013
Rated 4.0 out of 5.0 by Sheila1045 Best place to stay @ that area!
I love this place.The staff are very friendly. It's close to Market Place and Walmart. You can even walk there.It's so connivence.
So many beautiful attractions are around ...We go there every year for the 4th of July s Holiday and I always enjoy it!
July 12, 2013
Rated 3.0 out of 5.0 by Carolinek51 Whirlpool pump not working
Besides the whirlpool tub not working- which was the reason we choose to go to this hotel.. We were eating breakfast, close to the end of the serving time and wanted more juice, but everything was already turned off.
July 9, 2013
Rated 5.0 out of 5.0 by Tweeter4J Outstanding Property
We have stayed here multiple times and will continue to do so. The property, staff and accomodations are excellent.
July 5, 2013
Rated 5.0 out of 5.0 by MDCalifornia Best Place to Stay
We usually stay at a different brand of Hotel, but this was much nicer and cheaper. The staff was outstanding, it was very clean and we actually relaxed while we were in the room. We had the King Executive room and had everything we needed. We will always stay here when we visit Wisconsin. I loved the little make-up remover towelettes and the brand of shampoo/conditioner provided. The available outlets everywhere was greatly appreciated. There were a lot of different lights throughout the room to set the right ambiance to relax. Our bed was very comfortable and cozy.
July 3, 2013
Rated 5.0 out of 5.0 by BullyLover CLEAN AND COMFY
My husband and 5 month only baby had a wonderful stay and felt very much at home for the week we stayed here. Clean, friendly, and lots of space. Staff is wonderful and willing to go the extra mile. I will be staying here every time i visit my family in WI.
June 5, 2013
Rated 5.0 out of 5.0 by Marj48 Friendly staff, comfortable, good value
We stayed here for 2 nights and found the staff very friendly and helpful. Our room was a good size and we were very comfortable. Breakfast was very good with plenty of choice of cooked or fruit/yogurt etc. Pool was nice for a swim at the end of the day.
May 4, 2013
Rated 5.0 out of 5.0 by CFL76 Comfortable bed, beautiful room, great service
They took me to the room to see it before we checked in. It was cold! So she tuned up the thermostat, I signed in, and we left for supper. Brought our stuff in when we returned from dinner and the room was cozy warm. Turned the temp down some for the night. We have stayed here before and will stay again. Thank you!
May 1, 2013
Rated 5.0 out of 5.0 by Paula18 Clean and relaxing even after a long day of work
Will stay again, the location is great, close to shopping and dinner.
April 9, 2013
Rated 5.0 out of 5.0 by Coon Great Beds! Great King rooms!
This is a great Hotel with wonderful beds and a great breakfast! I recommend this place to all of my fellow employees when traveling through the area. Also the Logger Bar and Restaurant is a very good place for a cold beer or cocktail and a good meal for a reasonable price..
March 26, 2013
Rated 5.0 out of 5.0 by onod very enjoyable stay at the Holiday Inn Express
i can't say enough about my first visit to Wisconsin! The staff was
friendly, very helpful and so polite. My room was great and I had a great sleep both nights. The breakfast was delicious and so many food items were offered. Thank you!!!!
March 25, 2013