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Rated 4.1 out of 5 by 139 reviewers.
Rated 2.0 out of 5.0 by Spacious clean room, but price was higher than expected When making our reservation, we were not given the correct weekend rate. Upon arrival at the hotel, we were told the correct/more expensive rate and told there were "no other (less expensive) rooms available." We had no recourse but to accept the higher rate or forfeit the reservation deposit. The room itself was spacious, clean and comfortable ....always a plus when traveling. The noise level, however, from upstairs plumbing and slamming doors was somewhat significant in the early morning hours. July 23, 2014
Rated 2.0 out of 5.0 by Plumbling Issues and poor customer service Once again the shower drain was clogged. It never fails to amaze me the issues with plumbing at most of the Holiday Inns. I was also charged for my room even though I booked it using rewards points. I called Holiday Inn customer service and was disconnected, go figure. It sounded like the call went to another country. I then called the Hotel direct and they took care of the charge. July 21, 2014
Rated 4.0 out of 5.0 by Good value We were needing last minute accommodations in the area and called the local Holiday Inn Express. I was pleasantly surprised by the hotel when we arrived. It was nicer than we expected. The staff was friendly and helpful, breakfast was great, and I would consider this hotel again in the future. July 21, 2014
Rated 4.0 out of 5.0 by Friendly Staff, Clean Hotal and good location The location of this HIE is convenient for our one day excursion to Mackinac Island. The "lakeside" view was a nice one. The hotel is clean and the staff is friendly. We would certainly stay here again. July 20, 2014
Rated 4.0 out of 5.0 by Comfortable, but lacking service training After using Holiday Inn for the past 30 years of traveling and Holiday Inn Express since their inception, I happen to stay at my first one that lacks customer service, During breakfast time, I noticed that all tables were full and we had 10 people in line waiting for food. The breakfast area ran out of plates, napkins, forks, spoons - when I brought this t the attention of the front desk, I was told that there was only one person assigned to the breakfast area and she was doing her best (while 3 associates were standing at checkout). I finally told one of the front staff that it looked like she needed help, and VERY reluctantly, one of them finally did help her for about 10 minutes. July 20, 2014
Rated 5.0 out of 5.0 by St Ignace Lakeview rooms have wonderful views. Good value for a typical HIE hotel. July 19, 2014
Rated 5.0 out of 5.0 by Vacationers from Ohio - 2014 Loved the view from the hotel. We had an end unit closest to the water. Hotel interior was nicer than expected (everything seemed to be new). This hotel was one of the nicest IHG hotels that I have visited (I've stayed in quite a few all over the US). I would definitely stay at this hotel again. I just wish the price per night could have been a little less. Thank you. Melissa July 19, 2014
Rated 5.0 out of 5.0 by Great service Barb and Mike were excellent in providing us with great customer service and accomadations. July 19, 2014
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