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Rated 4.5 out of 5 by 58 reviewers.
Rated 5.0 out of 5.0 by Comfortable affordable hotel Very convenient location near the St Jean Garrison.Clean, comfortable rooms at a reasonable price. Very friendly and helpful staff. Lots of restaurants nearby. Easy access to highway. Good comlimentary hot breakfast in the Great Room. June 2, 2014
Rated 5.0 out of 5.0 by Service The staff both at front desk and in breakfast room were so nice. I was there to attend graduation for my sons basic training. Hotel is located across from mall, next to timmies and as well next to Boston pizza. So convenient for staying there. Only less than 10 min away from base. Staff so very friendly and so accommodating. We arrived very early in the day and instead of holding our bags until check in they let us have our room early. The lady in the breakfast room is the sweetest lady ever....stay there and you will see yourself...love this city and hotel. Would stay there again:) May 19, 2014
Rated 5.0 out of 5.0 by Comfortable, clean, friendly and bilingual service. My family stay frequently at the Holiday Inn Express when visiting from Ontario and we find the hotel offers tremendous value for a comfortable night's stay. The staff are bilingual, friendly and very helpful. Great location to restaurants and shopping. Cleanliness is important to me and I can attest to very clean rooms. We won't stay anywhere else when visiting St-Jean-sur-Richelieu! March 7, 2014
Rated 5.0 out of 5.0 by Excellent Room Stay at the Holiday Inn Express staff was really welcoming. Stay on Bottom floor and room was fantastic January 18, 2014
Rated 5.0 out of 5.0 by Great overall property All you could want in one place. Convenient to local shopping and food choices. Great breakfast room included in price. Clean and comfortable. Staff very helpful. Spoke english well. December 5, 2013
Rated 5.0 out of 5.0 by Great Breakfast and Quiet Hotel We loved the variety of options offered at breakfast and how quiet the room was (no street traffic sounds, no elevator sounds, no loud parties). We would definitely recommend the Holiday Inn Express at St. Jean Sur Richelieu. December 4, 2013
Rated 4.0 out of 5.0 by Very polite staff Personnel was most helpful. Ameneties are great. Will return. November 28, 2013
Rated 5.0 out of 5.0 by Amazing Services It isn't the first time and won't be the last guarantee October 23, 2013
Rated 3.0 out of 5.0 by English speaking front desk staff! We were glad.to realize that the staff were able to speak English and give us some directions. The room was very small and two large suitcases made maneuvering difficult. There were several English television channels too. Two toasters were broken in the breakfast room and the food was dull and rubbery looking. It was clean and staff was friendly, but the group of road workers sitting on boxes in the parking lot drinking was worrisome. October 13, 2013
Rated 5.0 out of 5.0 by Quiet room, Comfy Bed, Helpful Staff From the friendly greeting from front desk staff, to helpful directions, to the comfortable room and great breakfast, everything was all that we could have asked for. We would recommend this hotel for the traveler who wants to avoid the big city congestion but still be close enough to enjoy the action. October 12, 2013
Rated 5.0 out of 5.0 by Great Service Really great front desk staff who really made us feel welcome. Flipped from French to English to make things easier as my French was a little rusty. Really pay attention to the Client and made us feel welcome. Holiday Inn should be proud of this staff as they go out of their way. Breakfast was really great.. Really relaxed attitude . October 1, 2013
Rated 5.0 out of 5.0 by Great staff Your staff was polite helpfull and made the experience wonderful. Promote them. September 11, 2013
Rated 5.0 out of 5.0 by Comfortable bed, good breakfast, pool & hot bathub much appreciated Excellent hotel with great facilities. Our stay at this hotel was very enjoyable and I will not hesitate to recommend this hotel to someone who wants to spend some time, leisure or business, in the area - this hotel is very well located. Also, the recognition for IHG Rewards Club Members was much appreciated. The only observation I would add is that small tables in the pool area close by the chairs would have been useful to leave a cup of coffee. September 7, 2013
Rated 5.0 out of 5.0 by Quality and Comfort We booked one night only of a long week-end. They graciously accepted our request for an early check-in due to our activity (afternoon wedding). Room was impeccably clean, and temperature was pre-ajusted (a/c). Amenities were appreciated and of high quality. Front desk service was excellent. Breakfast was an appreciated perk, but quality was severely lacking (omelet with unidentifiable stuffing), poor healthy choices, not enough equipment (toasters) for clientèle. Suggest a separate breakfast room for families with young children... Free internet connection much appreciated. All in all, would gladly return nonetheless. September 5, 2013
Rated 5.0 out of 5.0 by excellent choice really a good place and i loved your creps machine!!!!! very clean and the best pool ever! August 30, 2013
Rated 2.0 out of 5.0 by Damp and musty Rooms are really small, carpets hideous, rooms have musty smell and everything about this hotel says "old" even though this Comfort Inn has been updated to Holiday Inn Express standards. Elevator is from the 19th century and barely functional. It stopped halfway even though we were holding the button as instructed. AC units in the hotel are old and fan makes loud noise when AC turns on. We were hardly able to get any sleep because of this off and on cycle of fan noise. We stayed for one night and couldn't wait for morning to get out. Breakfast is average and some of the items ran out well before 9 am. There is a Boston Pizza right outside but their food is equally tasteless and overpriced. We'll never go back. August 26, 2013
Rated 5.0 out of 5.0 by Dated Hotel but Excellent Staff Hotel is dated and the rooms are on the smaller side but overall the hotel itself is very clean and comfortable with a great pool and spa tub. The staff is excellent and caring all who went out of their way to take care of the smallest of details. The hotel is well within a quick drive to explore Montreal and surrounded by excellent dining options for lunch and dinner as well as most major chain retailers for the odds and ends you may need. This location is also an excellent location before crossing the border into Vermont for an amazing picturesque drive through the mountains into New Hampshire, Mass and New York! August 25, 2013
Rated 5.0 out of 5.0 by All we needed Very happy stay for a remarkable weekend at the Montgolfieres Festival August 23, 2013
Rated 3.0 out of 5.0 by overpriced for what you get Upon arrival at 4pm the housekeeping was just entering our room to clean.(check-in time is 3pm) When mentioned to the front desk no alternative was made available. We had to wait another 30 minutes after driving all day. We were there to attend our son's graduation but had to pay an inflated rate due to the fact there was a balloon festival in town and there are not many other accommodations in St. Jean. Staff are friendly but should speak English as well as French. Rooms and hotel were clean and well kept, however, for the price charged there should have been a refrigerator in the room. August 21, 2013
Rated 4.0 out of 5.0 by First time here I was just in for the night but noticed lots of restaurants, etc. nearby. Very handy. Everything was lovely. August 20, 2013
Rated 5.0 out of 5.0 by Superb I've been staying with the Holiday Inn chain for 10+ years and this hotel explains why I keep going back...service, service, service. The rooms are clean and relaxing, the pool area is well maintained. The breakfast was everything I've come to expect. Most importantly, the staff went above and beyond to make it a great experience for us. The hotel is easy to find and there was ample parking. August 20, 2013
Rated 5.0 out of 5.0 by Excelent Hotel I will not ever ever ever stay anywere else, this Hotel has an awesum team at the Front Desk, great location and fair price very very recomended August 16, 2013
Rated 4.0 out of 5.0 by Mostly Good As for check-in, and staff, excellent service. As for rooms/beds/showers/pool area - rather icky. The beds are not comfortable (they are saggy and squeek). The shower screetches like a baby in PAIN the entire time you are in the shower. Impossible to shower without waking the entire room. The pool was soooo dingy... water was not clear (smelled like fish). The elevator is not effecient. Mostly used the stairs which are configured as quite an obstacle course to get around. August 14, 2013
Rated 3.0 out of 5.0 by Nice location We went to check in at 2:30 and the rooms were not ready. We were told they wouldn't be ready until 3:30 and check in time is at 3pm. We came back at 3:30 and rooms were moved around so we could check in. The hotel is nice. The pool is great and the hot tub is great. Our room and bathrooms was clean. The only thing that I didn't like about the cleanliness was that the duvets did not have duvet covers on them. They used two sheets one on top and one on the bottom. To me that is discusting because once the sheets come down you are laying under a duvet that many other people have! Duvets don't get washed there for they need covers . I went down to get more shampoo from the desk and the front desk clerk was not at all friendly. We are English and she spoke in French to another staff member in front of us while searching for shampoo, and as she had been rude she could have been talking about us for all we know. The beds were not the comfiest, mind you I was worried about the sheets falling down and the duvet touching me all night. Check out was fast. The clerk again wasn't very friendly. I gave my air miles card and he said they did not accept it which air miles had told me you get a point for every $5 spent at holiday inns. Overall it was just ok. We probably won't stay their again. August 10, 2013
Rated 5.0 out of 5.0 by Very good hotel This hotel is well located near the autoroute (some room facing the road may be a little noisy). Every time I go there, the staff are always friendly. Rooms are impeccable, swimming pool is well maintained. I always enjoy staying there. August 5, 2013
Rated 2.0 out of 5.0 by Extended Stay Have stayed here many times. This time a little different. Staff was not on top of their game. Very unattentive and basically unconcerened with issues. Could not make a long distance call from room for all 13 days I stayed. Went to do some cloths in the in house laundry but washing machine was out of order. After the room was serviced pillows were piled up on the bed. Everything seemed to lack attention to detail which was kind of a bummer because previously always had a decent stay. Hope you guys heed the warning or you'l be headed on a slippery slope down. Oh yeah, totally no recoginition of IHG Rewards club members. August 5, 2013
Rated 5.0 out of 5.0 by Great staff makes all the difference! I just spent several days with family and children at the Holiday Inn St. Jean-sur-Richelieu. I do not have enough nice things to say about the staff. Courteous, friendly, helpful - we saw probably about 5-7 different faces at the front desk during our stay, and every single person was friendly and helpful. If they did not know the answer to something they tried to find it. Their attitude and professionalism is something ALL staff in the hospitality business should aspire to! The hotel was extremely clean, the cleaning staff and breakfast staff friendly and polite also. The double room was spacious and staff accommodated us by giving us connecting rooms so the children could be under supervision. We had a minor air conditioner problem (dripping), but they attended to it as soon as possible. The breakfast room has games and a television, and can be used by guests after breakfast to work in, play games, watch tv. RECOMMEND!!! June 29, 2013
Rated 3.0 out of 5.0 by no english language newspaper and strangest layout ever No English language newspaper available in the morning. Layout is strangest I have ever seen-elevator no easily accessed and stairwells at the end of long hallways. Check in and check out was pleasant experience. June 11, 2013
Rated 5.0 out of 5.0 by Great place to stay. Service excellent, Good breakfast options. Boston Pazza next door is great place to eat. June 10, 2013
Rated 5.0 out of 5.0 by Pool was really nice and the staff was great I am not crazy about hotels but our stay was very pleasant. The room we had felt more like a bedroom then a hotel room because of having 1 bed , but nicely decorated and very clean. The staff at the front desk went over the top in answering and finding what we needed. The pool is larger than most hotels, heated and refreshing, the exercise room was equally pleasant. The hotel at times was very busy but run in such a way that you felt still well served. The gals that prepared the breakfast were friendly , pleasant and professional, great with recommendations and directions. It was more than i expected in comfort & atmosphere. May 24, 2013
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