Rated 3.0 out of 5.0 by Berhanu Engineer
Didn't replace bath room aminity . Materess very soft and weak
March 6, 2013
Rated 3.0 out of 5.0 by 168Frank Front desk personnel issue
I have stayed at this hotel many times over several years and never have had reason to be displeased.
But this trip from the second I walked to the desk I was dissapointed and taken aback by the attitude of the man at the desk.
I did not recieve the customary, "Hello, welcome to the------", speech as normal experience. Instead I got, " What'd you need?"
As a P.C. Member I don't expect special treatment or gifts but sometimes get them at different properties and I accept the token as offered. But the man at the desk when I checked in just pulled out a basket of assorted chips and said, " here you get one of these, pick one". I declined.
Finally, I met several of my associates for dinner and upon our return to the hotel we attempted to enter the building from the parking area at the rear of the building and the card keys would not work. We had to walk thru the unshoveled snow to the front lobby to enter. When I told the man at the desk, he just blew me off and said, " the system does that when it switches over". I have no idea what he was talking about.
I wish I had his name for you but I don't. But he was the only one at the desk area when I checked in on the 18th in the late afternoon.
I can only recommend this hotel because of previous experiences at that location.
February 26, 2013
Rated 5.0 out of 5.0 by Woltin Good Service and recommendable hotel
Always good to stay here. Service is very good and the rooms are refurbished.
February 18, 2013
Rated 5.0 out of 5.0 by Cheesehead1 Great staff providing great service
My wife and I stay at this hotel 18-20 days each year. We have never been disappointed. The hotel has very personable and hardworking staff . Hotel cleanliness is always a priority. The location in the surrounding community is truly outstanding.
February 16, 2013
Rated 4.0 out of 5.0 by Traveler12311 Recent Stay
No surprises on my accomodations. Thanks and will stay here again
February 8, 2013
Rated 3.0 out of 5.0 by Lotsofkids No toilet paper and only 3 towels in the suite
We had a lovely stay except there was no extra toilet paper and only 3 towels in our 6 person suite. I guess those aren't important.
January 31, 2013
Rated 5.0 out of 5.0 by CKGtraveler Highly recommend this hotel
Charming city...Very nice hotel! WIll stay again when in town.
January 25, 2013
Rated 5.0 out of 5.0 by GeneLinda Always great
We never stay anywhere else when we visit St. Joe..
November 30, 2012
Rated 5.0 out of 5.0 by Harrngton The best customer service and hotel
I travel often and this is by far the best customer service The hotel is great ...very nice rooms and clean. The property overlook s the Lake! Love it ...my home away from home
November 28, 2012
Rated 4.0 out of 5.0
by Pete73 Good time in St. Joseph...
We totally enjoyed our stay at the hotel on 11/18/2012. It was very relaxing and quite since it's the off-season for summer beach-goers. Wonderful room and facilities. Staff was friendly and we enjoyed a bit of a change for the breakfast buffet with some doughnuts from a local bakery. The staff we talked with gave us a list of recommendations of places to see while in St. Joseph which helped us have a really terrific visit to the area.
The only surprise was no mention of us being PrioityClub members.
November 24, 2012
Rated 5.0 out of 5.0 by Stinger Huge Room
We stayed at this hotel on 11/10/12. As it turned out, the room we were given did not have a balcony as I expected. One call to the very cooperative young man at the front desk took care of this problem immediately. Both of the rooms were suites and these rooms were HUGE. Easily the largest suites I have ever seen and I travel a lot. For two people it was overkill, but, if you are traveling with a family, this is the way to go. It had a king and a queen and a sofa bed in a separate room with it's own flat screen t.v., and a balcony with two chairs and a small table.
The hotel was clean, breakfast plentiful and the staff very friendly.
I highly recommend the Holiday Inn Express in St. Joseph.
November 16, 2012
Rated 5.0 out of 5.0 by pianist love staying here
Only one thing to say. At all the other Holiday Inns we are given a goody bag (water, cookies and other snacks) and treated in a special way for being Priority members but here the check-in process is not very special or particularly friendly....We stay here a lot and would hope for a little better welcome after flying from a long distance.
November 15, 2012
Rated 5.0 out of 5.0 by EzMan Awesome Experience
I recommend this hotel facility, the amenities are modern and up to date. We got upgraded to the room facing the lake which is awesome. They have several wireless internet hub, so you won't never be caught with no wireless internet connection.
November 2, 2012
Rated 5.0 out of 5.0 by LizTD Well located, well appointed, well run
Rooms are very clean and nicely appointed, the staff is friendly and helpful, and the location is great; close to beaches and to the major corporations in the area. I would highly recommend this hotel as a great value.
October 28, 2012
Rated 4.0 out of 5.0 by jane2 Comfortable bed but mildew in shower
When paying the price either in priority points or in dollars that this location asks for, I would expect pristine accomodation. Otherwise it was a nice stay and the location was perfect for us. We have reserved a lot of rooms for an upcoming wedding and we hope that we will not be embarrassed by suggesting this hotel.
October 25, 2012
Rated 5.0 out of 5.0 by NoozDude Great "Getaway Spot"
After some sereious on-line web searching for a surprise anniversary getaway, I settled on this location. I was not disappointed! Excellent location - Close to downtown #2 miles and the view of Lake Michigan from our room #directly across the street# was awesome. Service - staff was courteous and seemed genuinely concerned about making our stay as comfortable and enjoyable as possible. Room - Incredibly spacious! Breakfast - Not only above average choices but also delicious. Will most definitely make a return visit.
October 15, 2012