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Rated 4.4 out of 5 by 192 reviewers.
Rated 4.0 out of 5.0 by Great for Business Trip I was in town for business, and stayed for 3 nights. The room was on the first floor with a nice porch/sitting area outside. Room was clean and everything was in working order. I requested to be in a quiet area of the hotel, and I was. It was great because I was able to sleep without noise from other guests, the elevator or the lobby noise. I really was happy to see a mini fridge and microwave in the room also. September 24, 2013
Rated 5.0 out of 5.0 by Wonderful staff definitely went the extra mile! I want to apologize it has taken me a month to write this review. I want to say our stay at St Joes HIE was awesome. We were greeted warmly when we checked in. When we realized one of us forgot our phone charger we went to the desk to see if there was one in the lost and found we could borrow. Ashley was working that night and she was more than happy to let us borrow her own charger for the night which we returned the next day. The staff also let us keep all the wine we purchased at the hotel after we checked out until we were ready to leave later that day. I really have to say they went above and beyond and made our stay fantastic! September 21, 2013
Rated 5.0 out of 5.0 by Wonderful room, very comfortable bed It was a short stay but very comfortable and clean. Lakeside room had a great view. September 19, 2013
Rated 5.0 out of 5.0 by Great Staff The staff at this location was very personable and friendly. The hotel and rooms were clean. There is a nice view of Lake Michigan but no beach access due to erosion protection I am told. I will definitely stay her next time we are in the area! September 19, 2013
Rated 5.0 out of 5.0 by Wonderful staff and really clean room We had the absolute BEST experience staying here!! Staff is wonderful and the room was perfect!! Looked like they cleaned it from top to bottom even the second day!! WONDERFUL!!! September 11, 2013
Rated 5.0 out of 5.0 by Friendly staff and clean! My family and I have stayed here several times. We really enjoy staying at the HIExp. The staff is very friendly. The breakfast lady gave my girls buckets filled with things they could use at the beach and all the cleaning and maintenance staff always say hello when passing in the hallways. Breakfast is convenient and offers some variety, rooms are clean, pool is nice, and the fitness center is located near the pool so I was able to run on the treadmill and watch my husband having fun playing with our girls at the pool. We will definitely be back! September 10, 2013
Rated 5.0 out of 5.0 Very Nice! The staff was friendly and helpful. Tthe hotel itself was nice and clean. We enjoyed our stay and look forward to returning! September 9, 2013
Rated 5.0 out of 5.0 by Relaxing and Comfortable We had a wonderful mini-vaca. The hotel was clean, room was large, and the staff was amazing at this location. I highly recommend visiting a couple of wineries, as they were beautiful. We hope to stay again soon! September 9, 2013
Rated 4.0 out of 5.0 by Overall Great Exprience, Despite the Spider/Cobbweb-Infested Balcony We stayed in a suite over Labor Day weekend and were overall very happy with our stay. Our room was a good size for our family of five and the bed was very comfortable. The only drawback was the balcony. Although we did have a very nice view of the lake, unfortunately we weren't able to enjoy it. Our balcony was full of huge spiders and cobbwebs! We instead enjoyed the view from inside the room, as it seemed safer for our children as well as ourselves. The pool was nice and the kids were given free beachballs to play with. Unfortunately, they were not able to receive a sand bucket that the other kids received since they ran out. However, I do think this is a wonderful idea for hotels to give children these types of things. Great idea! September 9, 2013
Rated 3.0 out of 5.0 by room service Our room service was a bare minimum. They did not leave enough bath towels nor they leave any fresh hand and wash towels.They did not made one of the bed and did not leave coffee sets for next day.I had to call a room service to bring enough towels for my family and the person helping with it was not polite or apologetic for what has happened.I felt that I was making unreasonable request by asking to provide towels for each member of my family. If there would be a better hotel in this area I would book my stay in St.Joseph somewhere else. September 6, 2013
Rated 5.0 out of 5.0 by nice expirience Hotel was clean, comfortable, conveniently located September 5, 2013
Rated 5.0 out of 5.0 by Just Awesome! Our stay was absolutely amazing. We loved the hotel, the room, the views, the spa pool, the cookies, and the breakfast. We were pleasantly surprised by all the hotel offered. Room was clean and comfortable, loved the shower, extra long counter and beds. We had a room overlooking the courtyard and also a view of Lake Michigan. Everything was A-1. Would definitely recommend this hotel to anyone wishing to stay in the area. September 5, 2013
Rated 3.0 out of 5.0 by Yes, I'd stay here again, but . . . True, the motel is across the road from the Lake, but don't be mislead that you can walk down to the beach. The road and the motel sit on a high, steep bluff with no access to the water from here. There is a nice park about 1/2 mile down the road with benches and picnic tables to allow you to look out at the water. The accommodations were just fine and the breakfast was ample. The front desk staff weren't particularly helpful and were not able to tell me what my final bill would be. I had been led to believe my first night's lodging would be charged to my card shortly after I made the reservation, but that was not the case. The full bill was due upon checkout, which was fine, but I thought I had been double billed for the first night and the clerk couldn't tell me one way or another. I don't think he was trying to be unhelpful, he just was clueless. Lack of training? September 3, 2013
Rated 2.0 out of 5.0 by Ok hotel Ten years ago we boycotted Holiday Inn because the staff of the HI in Marshall, MI stole our camera; however, this was a last minute trip and the hotel we wanted was booked so we settled on HI. It has a good location close to Silver Beach and St. Joe. The girls at the front desk were totally bored and put out of their way to help us when we got there. We booked a lakeside room - view was ok but between us and the lake was Redarrow Highway - a very busy and noisy road! The bed was aweful - for me very uncomfortable and the pillows were terrible - the firm were very squishy. We used the pool and hot tub which was nice. The ladies in the breakfast room were very friendly and kept everything stocked and clean. September 1, 2013
Rated 3.0 out of 5.0 Feels old I stayed at this hotel about 10 years ago, and I wonder whether it's been updated since. Flakes of dust and dirt floating in the uncleaned coffee maker; an old easy chair with mismatched cushion; no plastic cups for cold drinks. Plus, a relatively high room rate for an unremarkable hotel on a weeknight. The unprofessional hotel guide details how much guests -- who apparently are assumed to be thieves -- will be charged for taking a towel or the completely unappealing coffee maker. August 30, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay Great stay in the wonderful city of St. Joseph. We will come often to visit and relax. August 28, 2013
Rated 5.0 out of 5.0 by Great hotel! Great family friendly hotel. We have been to this Holiday Inn Express several times now, and I can honestly say we have never been disappointed! The staff is always friendly, the rooms and lobby are always very clean and the free breakfast has a good selection of food. Something for everyone. I also liked the fact that the hotel was close to the beach and only a couple of minutes away from down town St. Joe. I highly recommend this place :) August 27, 2013
Rated 5.0 out of 5.0 by Wonderful place! This property to very well maintained and very clean! Location is excellent and staff is awesome! Breakfast choices were great! Sunsets were incredeible! August 21, 2013
Rated 5.0 out of 5.0 by Execellent hotel A very good hotel I will defenatly use it again!!!! August 21, 2013
Rated 4.0 out of 5.0 by failed ot meet expectations unable to get lake view or access to Lake which was disappointing worse still was train noise during night and from other guests in nearby rooms August 18, 2013
Rated 5.0 out of 5.0 by Visit to st. Joe Great, relaxing location which helped make our first trip to St. Joe very pleasant. We will return! August 16, 2013
Rated 5.0 out of 5.0 by Comforable Bed and Great Service This is my second stay at the Holiday Inn Express in St. Joseph and i will always choose this hotel. Very warm atmosphere clean rooms and I like the suites with lake view just comfortable and roomy. August 16, 2013
Rated 3.0 out of 5.0 by Nice Hotel Nice place. Friendly staff. Convenient to downtown.My only disappointment was I requested a balcony when I made my reservation some weeks in advance, but wasn't informed that I couldn't have a balcony until I arrived. I would have appreciated knowing that earlier, so I could have considered options. August 14, 2013
Rated 5.0 out of 5.0 by A wonderful stay I want to thank the staff for making our stay an extremely pleasant one. Everyone, especially the front desk staff , is professional, friendly and all went out of their way to accommodate us. I am looking forward to a return stay next year when we once again attend the ironman 70.3 that take place in the benton harbor/ st. Joseph area. August 9, 2013
Rated 4.0 out of 5.0 by Poor customer service The gentleman that checked us in was very unpleasant and did not make us feel welcome at all!!! We have stayed here every summer for many years and have never had that experience. Also there were never cookies available and the kids look forward to them. August 8, 2013
Rated 5.0 out of 5.0 by Great location and service The location of this hotel was great! Very close to Silver Beach and the wonderful shops on main street in St. Joe. The staff was wonderful at check in and were very helpful with recommendations to local restaurants and shops. This hotel was extremely clean! Thoroughly enjoyed our stay! August 6, 2013
Rated 5.0 out of 5.0 by Clean comfortable room with great service We have visited the St. Joe's area every year, for the past 30 years, but have never stayed in the Holiday Inn Express. We were pleasantly surprised, and enjoyed the comfort and cleanliness of the room, the indoor pool, the delicious breakfast with the very accommodating staff. Overall, it was a great experience, especially, and considering it was mid-July and the height of the summer tourist season. August 2, 2013
Rated 5.0 out of 5.0 by Loved St Joe & room was huge The size of the room was amazing and met all our needs with four small kids and two adults. We really liked the microwave/ refrigerator/ sink area too. Breakfast was great and the workers were very helpful and sweet. We spent a morning at the pool and had a really good time. It was a little far from the beach, but parking was adequate an easy location. The room was a little dated, but we loved the kid room, tables, and extra seating. Next time will ask if we could have a room with lake view. We biked down to the beach every day and had a fantastic time. We will be back! July 27, 2013
Rated 5.0 out of 5.0 by Clean room and convenient location Just a very short drive from downtown area. Great facility! July 18, 2013
Rated 5.0 out of 5.0 by Loved the family suite We had a very pleasant stay. Nice and close to the beach. We were pleasantly surprised with the family suite. Very spacious! The kids loved the bunk beds and loved having "their own separate room". They were also thrilled that there was a PlayStation even though we weren't in the room much to play it. Breakfast was a plus. Linda in the breakfast area was very sweet and helpful. Would definitely stay here again. July 18, 2013
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