Rated 4.2 out of 5 by 30
Rated 5.0 out of 5.0 by CJ25 Generally very nice
I was happy with the room - very clean and updated, kitchen was nicely stocked with utensils, etc. The front desk staff were very nice upon check-in. My only complaint was that the TV did not work, even after I went to the desk to switch for a new remote control. No offer was made to fix it or change my room. I told them again when I checked out, and was told that there was a service ticket on the probl;em, but was not offered any rate reduction due to the problem or apology. I would only give this hotel four stars due to this, but the survey did not allow me to adjust it so it stays at five stars. Overall I was very pleased with the cleanliness, the amenities and the courtesy of the staff.
June 18, 2014
Rated 5.0 out of 5.0 by GH109 Another great stay
Each summer we spend 5 - 10 weekends at this hotel. The location is good, the rooms are clean and spacious and the front desk staff are very helpful. Front managers Frank and Crimson go out of their way to be genuinely caring and friendly. This hotel is my first choice whenever I visit the area.
June 13, 2014
Rated 3.0 out of 5.0 by mama d a little pricey for guests needing an overnight stay
Room was satisfactory, but the air conditioning was on an outside wall with an inside wall thermostat that did not seem to regulate it. The unit did not cool and was located one room over with no air vents in the sleeping area. Tried to see why the unit was not cooling and discovered the units screens covered w/ dust (several seasons worth) and the one ceiling fan covered with dust as well. Even w/ the screens cleaned the unit never cooled the room.
May 28, 2014
Rated 3.0 out of 5.0 by JamesB2014 Good option for low price
I use to stay at Candlewood for the last 5 years for work. It was not my choice, but from the company. The Kitchen in the room is a good point when you are there for a lot of days. Employees are always ready to attend you, although they not stay at the front desk (you just need to call and they will attend). This last stay I had an issue with the bathroom trash, that was not cleaned. But I asked people for that, and when I was back everything was fine. Housekeeping occurs only once a week, but usually you have to confirm (why not say request) it at the Front Desk. One point that need really attention is the sofa in the room - they are too old and appears not good. In summary, it is a good option if you don´t want a fancy hotel.
May 13, 2014
Rated 2.0 out of 5.0 by 1irene77 Weekend getaway
My husband have been having weekend getaway's at Candlewood for several years now. This was our first time in Stevensville, MI. The first room we had was filthy! The stove was so gross that I told my husband not to set anything else down. I demanded another room. When I went to the front desk another guest stated that this was 'not unusual' for this location. In addition, the kitchen was missing some items. I will stick to the location in Kalamazoo, MI.
February 27, 2014
Rated 5.0 out of 5.0 by TaraL Staff was very helpful, friendly and professional
Room was very spacious and clean and hotel was a good location for this area
January 3, 2014
Rated 5.0 out of 5.0 by kal1484 Great Suite!
We stayed there for a week while visiting family. The room was large, the bathroom was roomy as well. It had a full-size fridge, plus a sink and stovetop. It was great for our family, since we have a little one and there was plenty of room for his pack n play. Staff was very friendly, and although we did not use it the Cupboard was well stocked. It is close to St. Joe, but still right tnext to I-94 for easy access to everywhere else!
October 23, 2013
Rated 5.0 out of 5.0 by DonCC pleasant surprise
I was pleasantly surprised with my room, as it was quite large, quiet, and clean. This room was exactly as represented which is refreshing in today's world. I travel a lot, and would recommend this property. The fact it is walking distance to the Cracker Barrel and less than a 3 mile drive to Bit o Swiss is very nice too.
September 28, 2013
Rated 4.0 out of 5.0 by profa Front desk staff excellent but...
We've stayed at this property many times. Although the beds were comfortable and clean, this time the carpets were extremely dirty and the toilet would continuously run.
September 11, 2013
Rated 5.0 out of 5.0 by MrSmith19 Nice, clean, safe, comfortable hotel!
This was our first stay at a Candlewood Suites hotel and we found it to be a great place to stay - on par with other "brand name" hotels that we have traditionally stated at. Our room was comfortable, "roomy" and "homey". The location was safe. the kitchenette suite and Candlewood Cupboard were an added surprise and the customer service rep "Rebecca" was very efficient and friendly and did a terrific job in making our stay enjoyable. We will be back and look for other Candlewood suite locations in areas we visit!
September 7, 2013
Rated 2.0 out of 5.0 by CLW55 Filthy Room
The was a dirty pair of panties in one of the drawers in the bathroom, there was hair on the sink, the "cover" over the comforter was dirty and had hair on it. Overall what I could see was filthy...I can only imagine what I couldn't see. Because of an extremely busy weekend and valuables in the room I didn't report this to the staff. I could not wait around for them to clean it and I didn't want anyone going in while I was out.
The staff, especially the front desk was very nice. No one is paying attention to the cleanliness of the rooms though.
It would have been a perfect weekend if the place was clean.
August 28, 2013
Rated 1.0 out of 5.0 by shorebgood Stay clear of this property!!!
If you don't mind the pungent odor (we guessed it was curry# that is present in the lobby, elevator, hallways and your room OR the absence of housekeeping services #unless you are staying for more than a week we were told by the front desk# OR a room that has greasy fingerprints all over your window, dirty window sills, stained carpeting, last renovation in 1990 #per their web site) OR photos on their web site of the rooms that must have been taken in 1990, then book your room at this property. As we were checking in, a party of 4 were trying desperately to cancel the rest of their stay. That was my 1st hint, along with the odor. Then I saw our room. The photos that I have posted are a small example of how deceiving the photos on their web site are. We had booked 3 rooms total and the rooms were the same. Old and dirty.
If you aren't familiar with the area, book early so you won't be stuck at this excuse for a hotel.
August 28, 2013
Rated 5.0 out of 5.0 Nice place and people
Great place to stay when visiting this area! The staff and room were great. The Carousel and nearby Silver Beach Park were fun visits.
August 19, 2013
Rated 5.0 out of 5.0 by Dan5296 A+A+A+A+A
I would highly recommend the candlewood suits
beds were very comfortable and clean
July 18, 2013
Rated 5.0 out of 5.0 by GH109 Good hotel, good location
The room we stayed in was spacious and clean. It looks like it was recently painted. Front desk staff were helpful as always. We like staying at this hotel while we visit Lake Michigan (a few miles away). We will be back several more times this summer!
June 22, 2013
Rated 5.0 out of 5.0 by markhe INCREDIBLE
Nicest place I've stayed in quite a while. The staff (especially Alex!) is so helpful and friendly....the room was perfect and there is nothing better to have outside your window than woods....so peaceful and quiet....24 hot tub is genius, thank you!!
Hi Alex! You might be the cheeriest person I've ever met! Sorry I didn't get to say goodbye!
When I return I will be very sad if I can't get a room there....
June 5, 2013
Rated 4.0 out of 5.0 by Hiker65 Great location and value
This is close to the Bit Of Swiss bakery, rated best in the USA! It has easy access to I94 as well. The studios are hard to eat in because there is only one chair by a desk, the second chair being an overstuffed one that does not move. Also, only one side of the bed has a nightstand. Still, a very good value but I would try a one bedroom next time
May 8, 2013
Rated 5.0 out of 5.0 by Thedetectorman 100%
I can recommend this hotel 100%. Great service from all.
May 5, 2013
Rated 5.0 out of 5.0 by Kris05 The room was clean and the beds comfortable.
The room was wonderful. It was like being home away from home. Liked the kitchenette in the room. Everything was clean and fresh. The staff was very friendly and helpful. We have decided to stay in Candlewood Suites when possible for all competitions.
March 17, 2013
Rated 5.0 out of 5.0 by Runemout Home away from home!
My wife and I have been staying at this location for vacations and mid-winter retreats for several years. We have found the staff and management to be the most hospitable group of all that we have encountered in the area.
Frank, General Manager, and his staff are friendly and caring individuals. They do their best to make your stay as pleasant as possible. The rooms are large and the furnishings are in excellent condition.
We are looking forward to our next stay with them in April.
Thank you for putting the customer first!
February 20, 2013
Rated 5.0 out of 5.0 by DouglasB Great Off-season stay
We stayed at this hotel just as a stop on the way to our final destination for Thanksgiving. We got a good deal using Priority Club points.
My wife and I both commented that this hotel would be a great place to stay during the summer months! Our suite had a king bed for us, and a fold out couch for the two boys. The room was big enough for all of us, and the two TVs kept arguing to a minimum. If staying on a vacation, the kitchen (with dishwasher) would have been plenty big enough to prepare meals, and the table in the work area seated all of us for breakfast.
They also had DVDs in the lobby to take back to the rooms - free of charge!
My only complaint was that there was no complimentary breakfast. This fact was not a surprise, since the web site clearly stated that the room rate did not include breakfast. We brought our own and it worked well.
All in all, we had a good stay. The room was clean, the beds were comfortable, and the staff were helpful and pleasant. I would recommend this property for those looking for a big room that's clean and comfortable.
November 27, 2012
Rated 5.0 out of 5.0 by drjensen stay at Candlewood
Our recent one night stay was very pleasant. Loved the free laundry services and movie rental. Staff was great - very helpful. Great value! We extended our check out and encountered no problems. Only draw back was that the room smelled of smoke - probably a lingering from when it was a smoking room. We were pleased that the exterior windows opened so we could air it out.
October 29, 2012