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Rated 4.1 out of 5 by 279 reviewers.
Rated 1.0 out of 5.0 by Bad Experience at an Outstanding Property I have stayed at this hotel before. I will stay her again. As a frequent traveler (150+ nights per year), I see all kinds of hotels and experience issues with some. I have learned that problems happen. The key to judging a hotel is not that a problem occurred, but how the staff and management responded to the problem. This hotel is undergoing major renovations. Parts are complete and they look great! The night I stayed, the hotel was full and I was assigned a newly renovated room. Unfortunately, the room was not properly prepped for guests. Issues such as: no TV remote, no telephone, no blackout curtains, dim bathroom lighting. I brought my issues to the attention of the night manager (Portia) who tried to resolve them, but with a full hotel there was little she could do. I was stuck. I had a totally unacceptable room. I choose to check out early rather than stay the week as planned. When I checkout and asked to speak to the manager to discuss the issues. The manager was genuinely upset over my room conditions. Without me asking, I was not charged for my room. All throughout this, I was greatly impressed by the management and staff. They handled everything as well as they could, and were all pleasant to deal with. Bad Experience, but the property is outstanding and the staff is among the best in the nation! July 25, 2014
Rated 3.0 out of 5.0 by Our recent stay First let me say that the hotel is being remodeled so I'm expecting the appearance to be more welcoming. My biggest complaint during our stay is that the room wasn't the cleanest I've seen. The bed was comfortable but the pillows were almost too comfortable. If you like a firm pillow you may want to take your won. The breakfast was wonderful and the staff was as well. I would recommend the hotel but I'd wait to go until the remodel is finished. July 25, 2014
Rated 2.0 out of 5.0 by Great Service Hotel needs some updates, but overall, good service. Loved the complimentary drinks and food. July 23, 2014
Rated 4.0 out of 5.0 by Girls Night Out Staff was friendly, room was clean and beds were comfortable. I went to get ice and the ice machine was empty, finally found ice on the 5th floor. There was no small fridge in the room and that would have been nice to have. July 23, 2014
Rated 4.0 out of 5.0 by Welcome The lady that checked us in was just great. Performed her duties with ease, very pleasant and proficient. Welcomed us to the hotel. Younger staff on Saturday evening were a bit immature and did not offer any help to me when I told them about having to walk to far to access hotel lobby. July 23, 2014
Rated 3.0 out of 5.0 by average hotel close to airport Hotel is remodeling so it was a bit disjointed but should improve once done. They couldn't find a crib for my daughter at first but found one after 45 minutes or so. Best part of the hotel was the pond out back. There was around 20 turtles and some ducks. My 2 year old got a huge kick out of that and we ate breakfast out there and watched them swim. July 22, 2014
Rated 1.0 out of 5.0 by No service We made reservations at this hotel primarily because they offer 24 hour shuttle service. Our plane was arriing late (after midnight), and we were leaving the next morning. No shuttle showed up, and we called the hotel repeatedly, but they didn't answer. We then called IHG and asked them to contact the hotel. They called twice, but no one answered. Subsequently, we twice have been told that the hotel will refund our no-show charges, but my credit card company has yet to hear from them. We have had good experience with Holday Inn Express in general for more than 10 years. However, I will never book a reservation again at this hotel, under any conditions. July 22, 2014
Rated 1.0 out of 5.0 by Don't stay here until renovations are finished. Too many problems to list. Hair in the sheets, dust on the beds, blood stains on comforter, hair in the shower. July 22, 2014
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