Rated 4.1 out of 5 by 295
Rated 3.0 out of 5.0 by Glamcat This Holiday Inn Express is not up to the standards.
I am a IHG Rewards Club member and have stayed at Holiday Inns all over the country. I was surprised at the poor quality of this Holiday Inn Express.
Let me say my compliments to the Lady in charge of the breakfast. SHE WAS OUT STANDING in all ways. My thanks to her for all her help with breakfast and having coffee available into the morning.
I was traveling with 4 grand children, There were not enough towels in the room, no towels near the swimming pool, the room was tiny compared to the Holiday Inn Express we had used the night before.
As we were leaving it was raining hard. There were 5 families trying to leave at the same time but only room for 2 cars out of the rain because the airport van was taking up 2 spaces. When I went in to the front desk and asked for the van to be moved the women on duty looked ad me as though I was nuts. After I explained the problem again she finely got it and had the van moved. Had the staff been paying attention she could have seen the back up in the lobby of guest wanting to leave and taken action herself to solve the problem.
August 21, 2014
Rated 5.0 out of 5.0 by service777 Wonderful service
Enjoyed the stay .Very professional crew. extra services
August 19, 2014
Rated 5.0 out of 5.0 by Del75214 Great Service and Newly Reno
Nice room, with new updates. Usual great HIEX service.
August 18, 2014
Rated 5.0 out of 5.0 by One two three Will definitely use this hotel again in the future.
Thank you for the excellent customer service. I had just gotten back from VA and had stayed in two other hotels they came no were close to the overall experience I had at your establishment. Thank you,Dori
August 17, 2014
Rated 5.0 out of 5.0 by Jim 123 Business Meeting Panhandle \ Energy Transfer
Bussiness meeting with 20 in attendance. The location was excellent, close to fine dining. Shuttle service was great, Hotel and meeting rooms were clean, comfortable and reaonable priced.
Most of all the customer service from the management and staff were incredible. It is so nice to receive customer service where the staff is genually sencere and appriciative of the guest.
I most definately will return to this location when scheduling future meetings.
August 15, 2014
Rated 5.0 out of 5.0 by Casi Good service
Holiday room was comfortable and breakfast was good. No problems with staff at check in or check out.
August 13, 2014
Rated 5.0 out of 5.0 Great
Perfect for Verizon concerts. Shuttle dropped us off and picked us up. It was a very good time. Make sure to bring a cooler.
August 12, 2014
Rated 3.0 out of 5.0 toilet never worked properly
Toilet never worked like it should. it was a very busy weekend for the hotel so we understand it would take a while to get some to fix it. They got it working but it never worked efficiently. We let the front desk know about the issue when we checked out so hopefully the next person to stay will not have the same issue.
August 11, 2014