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Rated 4.1 out of 5 by 346 reviewers.
Rated 2.0 out of 5.0 by hotel was in the middle of a remodel room smelled of paint, refrigerator missing, ice machine area torn apart and not working, window a/c unit noisy, not a good value for putting up with the inconveniences of a remodel October 15, 2014
Rated 1.0 out of 5.0 by Under construction - poor experience I typically love Holiday Inn Expresses, but this was a bad experience. Paid full price but received less than 50% value. Pool is closed. Elevator broke. Vomit in the lobby bathroom. Must pay a "convention tax". Before you book, make sure construction is finished. October 15, 2014
Rated 5.0 out of 5.0 by GREAT CUSTOMER SERVICE We have stayed here several times and have always been greeted by a very professional and friendly staff. The rooms and entire hotel ( interior and exterior ) are very clean, the breakfast food and selection of items is great as is the airport shuttle service. The room rates are very reasonable and staff is always very helpful with any question or concern that you may have. October 14, 2014
Rated 5.0 out of 5.0 by Air travel If you are traveling to/from Lambert Field, this is the place to stay. Great quick shuttle service. October 14, 2014
Rated 4.0 out of 5.0 by Staff made it right First room was dirty. The front desk moved me to a newly renovated room. It was nice. The bathroom is too dark.. October 14, 2014
Rated 5.0 out of 5.0 by Excellent Staff and Comfortable Bed Friendly and professional staff My wife has back problems and needs a good bed to hope to get any rest and she said she had the best nights sleep in days. Thanks for everything October 10, 2014
Rated 4.0 out of 5.0 by free shuttle service it was nice to have a free shuttle service however i wish they would run automatically by the airport like some of the other hotels. the rooms were clean but the bathroom didnt have all the little trinkets that some hotels do however the breakfast had a variety October 9, 2014
Rated 4.0 out of 5.0 renovations We were staying there to attend a wedding. Our first night we found that the reception for the tv was poor. My husband was able to get behind the tv and do some adjustments to get better reception but it still was not great. When we called the front desk they told us about the renovations going on. When we returned from the wedding (we stayed about 100 miles away for the wedding) we were put on the 5th floor where the remodeling was taking place. We ultimately were moved to another room (on the 5th floor) because the doorknob would not work correctly, the toilet kept running and again the tv reception was even worse than on Friday. The staff was very helpful and apologetic through all of this. I have stayed at Holiday Inn Expresses before without problems. I gave it 4 stars because we felt like the issues were renovation related. The breakfast was great with a very good selection of hot and cold items. Plenty of table space. October 7, 2014
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