Rated 4.1 out of 5 by 291
Rated 5.0 out of 5.0 by Jim 123 Business Meeting Panhandle \ Energy Transfer
Bussiness meeting with 20 in attendance. The location was excellent, close to fine dining. Shuttle service was great, Hotel and meeting rooms were clean, comfortable and reaonable priced.
Most of all the customer service from the management and staff were incredible. It is so nice to receive customer service where the staff is genually sencere and appriciative of the guest.
I most definately will return to this location when scheduling future meetings.
August 15, 2014
Rated 5.0 out of 5.0 by Casi Good service
Holiday room was comfortable and breakfast was good. No problems with staff at check in or check out.
August 13, 2014
Rated 5.0 out of 5.0 Great
Perfect for Verizon concerts. Shuttle dropped us off and picked us up. It was a very good time. Make sure to bring a cooler.
August 12, 2014
Rated 3.0 out of 5.0 toilet never worked properly
Toilet never worked like it should. it was a very busy weekend for the hotel so we understand it would take a while to get some to fix it. They got it working but it never worked efficiently. We let the front desk know about the issue when we checked out so hopefully the next person to stay will not have the same issue.
August 11, 2014
Rated 2.0 out of 5.0 by Bogeyis90 Seriously outdated guest rooms
I understand this property will be receiving an update. It won't come any time too soon. Guest rooms were an unpleasant throw back to the 80's.
August 11, 2014
Rated 5.0 out of 5.0 by Landon Great Place to Stay
I had a great stay here with my family. The customer service is second to none. The staff acted as if they enjoyed being there. The grounds were very well kept and the hotel was clean. I'm sure this hotel will even be better after the construction is completed; it is NOT obtrusive now though. I will definitely stay here whenever I pass through STL.
August 10, 2014
Rated 2.0 out of 5.0 Would not stay again... :(
As soon as we walked in the front door, you could smell a horrid sewer smell !!! After checking in, went to our room. Nothing special, was surprised that there wasn't a mini fridge or microwave! Went to look out window, was greeted by a drip coming from the ceiling. Which cause the side of the sofa to be wet. Went to get ice out of machine, it did not work! Shuttled over to concert, waiting after to concert to be shuttled back and there were about sixty people waiting on one van!! Part of our group walked back, part rode back in a different hotel's shuttle. Went to sit out on the patio but it was closed due to having a "brawl" outside earlier !!! When spending over a hundred to sleep for one night, I would appreciate a nicer environment!!!
August 9, 2014
Rated 4.0 out of 5.0 by drl47 excellent room, quiet,
Very nice hotel. It is being renovated. Ours was a new room, and it was nice. Bathtub faucet had some issues. Service was good but the front desk staff had difficulty finding my online reservation and nearly denied me a room.
August 9, 2014