Rated 4.1 out of 5 by 321
Rated 4.0 out of 5.0 by Tiffany32 Great stay minus breakfast issue
Booked this location because of their 24 hr airport shuttle which worked out wonderfully. Both drivers were very pleasant and courteous. Our only issue was with the breakfast bar. At check in we were told that it ended at 10 am. We got there a few minutes past 9:30 am and noticed they were putting everything away. That's when I noticed the posted sign saying it ends at 9:30 during the week and 10 on weekends. Being that we checked in very late Sunday night , I can see how the front desk person accidently told us the wrong time. So I do not fault him at all. My problem is with the rudeness of the breakfast bar attendant. I explained to her that we were told breakfast ended at 10 am and she very rudely said there was nothing she could do about that. I asked her if she could open the frig (which was already locked!!!) so I could get a yogurt and if she could turn the juice machine on. She said everything had already been cleaned and sanitized and there was nothing she could do. She didn't even apologize! Other than that our stay was great and Sandy at the front desk deserves a gold star! She was super friendly and even willing to open the locked frig for me!
July 4, 2014
Rated 2.0 out of 5.0 by Cdc8806 Does housekeeping have a supervisor?
Hotel looks great, inside and out. We loved all the turtles in the pond out back! It's a must see!! Breakfast choices were great. One of the best breakfast bars we have ever seen. Friendly staff. The room was just filthy. Looked like someone had threw up on the wall, that ran down to the carpet, which was crusty and flaking off. Carpet not vacuumed. Sheets dirty on one bed. Hair in the tub. A/c filter was filthy. Tub wouldn't hold water (big issue when traveling with a child--was not a safety feature either, called front desk to ask. Drain was missing a piece it needed.)
Took pictures on my Samsung Galaxy S4 and I cannot upload them, getting this error message "We're Sorry, But We Have Encountered The Following Issue(s):
We were unable to accept the image you uploaded. It must be at least 533 pixels tall, but was 526 pixels.
We were unable to accept the image you uploaded. It must be at least 533 pixels wide, but was 296 pixels."
July 2, 2014
Rated 2.0 out of 5.0 by Redneck Traveler Needs renovation, which is scheduled
Older property needing renovation, which is scheduled according to signs. AC was cold and I could not change.
Service was good. Based on service and location, I would probably stay there again as I had to go to airport and back twice.
Once renovations are completed, should be a good place to stay.
June 30, 2014
Rated 4.0 out of 5.0 by MT - St. Louis Holiday Inn Express ST. LOUIS AIRPORT- RIVERPORT
Staff was friendly and double bed room I stayed in was clean with comfortable bed. The original room was a handicap with king bed which turned out to be very damp when first entered. Maintenance stated bathroom door was closed so room was not venting while A/C was running which created moisture. Entire sixth floor was closed due to remodeling.
June 30, 2014
Rated 4.0 out of 5.0 by happy-HI-traveler Another stay....
This HI is within all acceptability. However after all the hupala that surounds priority rewards club you would expect recognition. Even when presented with the membership card in went unnoticed. Otherwise this stay way pretty ho hum
June 27, 2014
Rated 5.0 out of 5.0 by Boston Fan Great Service
Shuttle service to and from the concert made our stay!
June 23, 2014
Rated 2.0 out of 5.0 by TC99 Okay in some ways
I have stayed in a lot of HI Express hotels and this was the worst. Almost all of my other experiences have been good to great but the room was not clean and smelled of smoke. Carpet was dirty. I hope there are plans to remodel or close this one. No recognition of IHG membership which is also a first.
June 23, 2014
Rated 2.0 out of 5.0 by traveling mama Avoid
Wet carpet. Worn towels. General sense of not well-cared for. Uncaring staff.
June 23, 2014
Rated 3.0 out of 5.0 by Seasoned_Traveler59 Nice Staff - Under renovation - Bad Technology Services
This facility is under renovation. Can't hold that against a property so my judgment is not based on that.
The staff was friendly and wanted to make my stay as good as possible.
The internet service was terrible only working intermittently. Many channels on T.V were inoperable or worked spotty as the digital signal would go in and out. This is NOT the fault of the service provider but the hotel. It is the hotels responsibility to make sure the services provided are of high quality. If not, then find a new provider. Apparently I am not the only person to have issues with the technology.
June 23, 2014
Rated 4.0 out of 5.0 by bakersdozen Ovall Service and accommodations
We were disappointed with our experience in St. Louis. We were forced to stay overnight since weather cancelled our onward flight. We have stayed at Holiday Inn hotels many times over the years with good to excellent expeiences. This stay was far from what we were accustomed to expect. It was not worth what we were charged for the night.
June 22, 2014
Rated 5.0 out of 5.0 by TacoRob June 17th stay
Sandy was wonderful in handling my "last minute" need for a room at this facility. I commented on the air conditioner at check-out and I am sure that they will address that issue. Otherwise the location, friendliness and help by Sandy with my last minute reservation will assure that I stay here again....in fact I'm booked back into this location next week.
June 21, 2014
Rated 5.0 out of 5.0 by JDPCP Great experience!
I stopped in on my way home from a business trip. Exceptional service and was greeted with a friendly smile. Room was clean and comfortable. Would stay here again if in the area.
June 20, 2014
Rated 4.0 out of 5.0 by tcsr Room with a view
We asked for a "quiet room" and they gave us a room on the end of hall. It was on 5th floor and looked out on the pond where we could watch the wildlife.
Staff was pleasant. We drove 10 hours and we were early for check in. They let us check in anyway, which was nice, after a long drive.
June 19, 2014
Rated 4.0 out of 5.0 by brittany1999999999 breakfast crew
They were awesome. lead lady was awesome She was soo nice and helpful. Great to see that kind of service.
Front Desk Crew I was question about wanting extra towels when I got then and had to explain that I had two people in room with longer hair and that is why I wanted two extra towels. Didn't care for that he was the manager too
June 19, 2014
Rated 4.0 out of 5.0 by A2 traveler Does the job, could be better
Overall comfortable stay. Staff excellent. Need to pay more attention to details in room cleaning. Starting to show some wear and tear. The lobby is beyond freezing cold - but the rest of the hotel is comfortable.
June 19, 2014
Rated 5.0 out of 5.0 by maryx52 Great location for attending concerts
extremely friendly and attentive staff. Security on duty after concert was over, made you feel safe and that the crowd would not be allowed out of control. No need to deal with traffic, just walk to concert---shuttle also available to concert. Good breakfast, large eating area. Highly recommend this hotel.
June 16, 2014
Rated 4.0 out of 5.0 by jarhnv Nice Hotel
Very nice hotel, they have free food and beer in the lobby everyday. I had a few problems when i was here, one was a concert going on and I spent a long time in traffic! The other is that some of the cable channels blink on and off while you are trying to watch. There is also no Hot Tub. But overall a very nice place.
June 16, 2014
Rated 2.0 out of 5.0 by pcflexoguy No bang for the buck
Wireless internet was so poor that I couldn't use it in my room. I had to go to the lobby and use my laptop. I checked in at 5:30 and was placed in a handicapped room. Room size was very small.
June 14, 2014
Rated 4.0 out of 5.0 by CoMoCardsfan Convenient location, nice welcome reception
Overall good stay, room was a little dated and/or plain. Nice welcome reception
June 13, 2014
Rated 3.0 out of 5.0 by concert crazy HIE Maryland Heights, MO
WE have always stayed at your facility for many years now...I was very disappointed this last time. I had problems with the TV channels which, when I inquired was told that it was the cable company doing it, not the property.
Upon arrival I was without internet for the whole first day of my stay due to issue with their carrier.
Our coffee pot didnt work and didn't get a replacement until the day before we left.
I know these don't sound like big issues but ti did spoil my stayed somewhat as I have always had excellent service and great staff.
I did notice that it looked like there were some new faces behind the desk which indicates to me some staff change.
Just wanted to let you know.
June 12, 2014
Rated 5.0 out of 5.0 by bigdaddymemphis Circuit assembly
this hotel was very clean and nice and the breakfast was very good with many choices.
The room was clean and updated and the beds were comfortable.
June 4, 2014
Rated 5.0 out of 5.0 by JDBM3 Stay, Park and Fly
Our trip got off to a good start when we spent the night at this property, parked the car and took the shuttle to the airport. I felt secure leaving the car at this property. The shuttle was on time to depart for the airport and was quick to respond when we returned. The staff was friendly and helpful and we enjoyed the outdoor patio as well.
June 2, 2014
Rated 1.0 out of 5.0 by Emily0607 would not recommend.
There were stains on the sheets. The room was outdated. We asked to switch Rooms and the staff was very nice and accommodating. When we got to our new room their were still dirty spots on our sheets. There was a dirty nasal strip on the floor. At 430 in the morning we recieved wake up call that we did not ask for. When we went down for the breakfast the good was good but the floor was so sticky our shoes were sticking to it. Just not very clean. We won't be going back.
May 29, 2014
Rated 5.0 out of 5.0 by Mel101 A Nice Stay
We had a great getaway with the entire family and all my grandsons loved the breakfast, and it was a great one. The pool was still cold but it was the end of May. The entire staff was friendly and eager to please.
May 29, 2014
Rated 4.0 out of 5.0 by little friend Great Example of Going Above and Beyond
I happened to get a room where the air conditioner was not working well. Of course, the weather was hot and humid and a cool room was appreciated. From the minute I notified the front desk to the resolution of literally replacing the air conditioner, I experienced outstanding customer service. Everyone was pleasant and did everything they could to make sure my discomfort was minimal. I was delighted!
May 27, 2014
Rated 4.0 out of 5.0 by Mom of two teens Good value
Clean hotel, receptive staff and good breakfast. Once the hotel helpdesk help me connect the internet the speed and reliability of the internet was good. The staff met every need.
May 26, 2014
Rated 2.0 out of 5.0 by mayberryman Worse Holiday Inn Express I have stayed at
I am IHG member and I have stayed in several Holiday Inn Express' in the past. I must say this is the worse one I have ever stayed in. In all fairness there are some signs that say they are in the process of updating the hotel, but there were several things that just didn't work during of stay.
#1- When we arrived every ice machine was broken. We had to go to the first floor where the person at the front desk needed to go into the kitchen to get ice.
#2- The ventilation of the whole place was poor. The elevator which sounded like it was installed in years ago was super hot. There also was no van you could control in the bathroom.
#3- The room itself looked like it was half updated. With ugly art on one wall and updated paint that didn't match the art at all.
#4- On the last day none of the channel on the tv worked.
#5- I was also disappointed there was no fridge. That was my fault, I should have checked, but I am used to all my rooms at Holiday Inn Express having fridges.
Overall, pretty disappointed in this stay and hotel, and was bummed that I used so many IHG points on this stay.
May 26, 2014
Rated 4.0 out of 5.0 by Ozdeb Will stay again
We had several rooms here with friends for a convention and had a pleasant stay. I especially liked the little woodland and pond walking trail off the barbecue area, and the dining room was the nicest I've ever seen. It was also a super pleasant room for playing cards in the evening. Rooms were on the small side, but the staff was zealous to make us happy, so the stay was great. Some friends lost hot water one night, and the staff gave them that night free. That's fair. I would definitely stay again. Also was very convenient for on and off the highway.
May 22, 2014
Rated 5.0 out of 5.0 by Simpledream2 A place to come back to....
Our stay was great. Breakfast selection was impressive, dining area was spacious. Rooms were clean, and showers were nice and hot with no lack of hot water. I felt the staff went above and beyond keeping up with getting ice for us because none of the ice machines were working and we had no fridge in our room. Either a room fridge or working ice machines would have been nice, for the staff especially. Overall stay was excellent and we will keep this place in mind for future stays. Tom and Sandy are to be commended for their excellence in customer service.
May 21, 2014
Rated 2.0 out of 5.0 by ScottMO Excellent Service...Dated Rooms
Upon arrival we were warmly greeted and were impressed by the lobby and common areas. My son was disappointed that the swimming pool was only an outdoor and was not ready for season yet. I wish that would have been made clear at reservation. The room was very dated and the carpet was soiled with years of accidents and spills. This is the only poor experience I have had with Holiday Inn Express and hope my next stay will be much better.
May 21, 2014