Rated 4.1 out of 5 by 293
Rated 5.0 out of 5.0 by Simpledream2 A place to come back to....
Our stay was great. Breakfast selection was impressive, dining area was spacious. Rooms were clean, and showers were nice and hot with no lack of hot water. I felt the staff went above and beyond keeping up with getting ice for us because none of the ice machines were working and we had no fridge in our room. Either a room fridge or working ice machines would have been nice, for the staff especially. Overall stay was excellent and we will keep this place in mind for future stays. Tom and Sandy are to be commended for their excellence in customer service.
May 21, 2014
Rated 2.0 out of 5.0 by ScottMO Excellent Service...Dated Rooms
Upon arrival we were warmly greeted and were impressed by the lobby and common areas. My son was disappointed that the swimming pool was only an outdoor and was not ready for season yet. I wish that would have been made clear at reservation. The room was very dated and the carpet was soiled with years of accidents and spills. This is the only poor experience I have had with Holiday Inn Express and hope my next stay will be much better.
May 21, 2014
Rated 4.0 out of 5.0 by tS1625 My montthly stay at Riverport
Very reliable stay, in terms of cleanliness and convenience. An excellent location, as you don't have dining facilities but places in St Charles are close by. Very upbeat staff, getting know some of their names and they always know mine.
May 19, 2014
Rated 5.0 out of 5.0 by TankMan1999 Good Sleep
Staff was great and the rooms were comfy great job.
May 19, 2014
Rated 5.0 out of 5.0 by Horsedoc2002 Great Weekend!
We booked our rooms for the first stay at the Hotel. The staff was warm and friendly. My husband needed a refrigerator for some medicine and it was kindly provided. Breakfast was very nice and the dining room area was clean and well appointed.
We would highly recommend this hotel and will stay there when we come to St. Louis!
May 14, 2014
Rated 5.0 out of 5.0 by missions12 Great place to stay!
Good service, friendly, clean comfortable rooms. Used the park
May 14, 2014
Rated 5.0 out of 5.0 by BluesTraveler Park and fly at Holiday Inn Express Riverport
The shuttle drivers are absolutely great! That keeps me coming back!
May 13, 2014
Rated 1.0 out of 5.0 by Captaintom Disappointed with room condition
Based on prior great experiences at Holiday Inn Express locations, my wife and I searched out this location after a long day on the road. We checked into room 225 on the evening of May 5, 2014. Although we didn't request one, the desk clerk put us in a limited mobility room, which really wasn't a problem. After settling into our room, and then gong out for dinner, we later discovered that the sliding door to the bathroom was completely off the track. To partially close the door, you had to physically drag it across the carpet, and then it would only close part way. We had been on the road 14 hours this day, so decided to live with that. A short time before retiring we discovered that the control on the A/C unit really did nothing to change the temp in the room; no matter where you set it, the output stayed the same...warmer than preferred. At this point, all we wanted to do was sleep, so we put up with that as well. The next morning I found that the shower wouldn't fully shut off after use. The water ran slowly until my wife got up later and showered, and it continued to run after that. When we went down for breakfast, I advised the desk clerk, and he noted all these things in a booklet. Later, upon check out, the clerk asked how our stay was and I again advised him of our various issues with the room. There was no offer to adjust the price of the room or anything else, simply a comment that if we'd told them the night before, they would have tried to put us in a different room. (The night before, after 14 hours on the road, the last thing we wanted to do at 11:00 pm was move into another room!) We generally find Holiday Inn Express to be a great stay and good value, but we will never stay at this one again.
May 11, 2014
Rated 5.0 out of 5.0 by debp61 Great for park and stay
Hotel was close to airport but much quieter than being next door. Very friendly crew in hotel and drivers to airport. Definitely stay again.
May 10, 2014
Rated 5.0 out of 5.0 by HRG1 Great front desk staff!
very welcoming front desk staff, comfortable rooms, HUGE breakfast area. The only knock is I'd like to see the property invest in new nightstand lights, that have additional outlets, like many othe HIX locations now have.
But, I'll certainly be back.
May 9, 2014
Rated 2.0 out of 5.0 The hotel room was dirty
I stay in Holiday Inn Express a lot this was one of the worse. The room carpet was dirty still can't get my white socks clean. The breakfast although standard for HI Expresses was very poor eggs was burnt, the hard boiled eggs was frozen solid, the bread extremely stale and the coffee was cold.
May 8, 2014
Rated 5.0 out of 5.0 by stacy55 very nice staff great breakfast
We stay here often. Great location to things to do, but still quiet night sleep. very clean and nice staff.
May 3, 2014
Rated 5.0 out of 5.0 by Twainer Friendly front
The front desk folks are very attentive, friendly, and helpful.
Looking forward to the renovations, so the physical property can rise to the quality of staff.
April 29, 2014
Rated 5.0 out of 5.0 by bp77901 Really comfortable and pleasant stay.
Great service. We did all booking last minute and the hotel was fantastic. The shuttle service was a great feature. Thanks again.
April 27, 2014
Rated 5.0 out of 5.0 by gullible good experience
arrived late and left early, but was very good stay
April 26, 2014
Rated 1.0 out of 5.0 by Sleepless in St.Louis Very poor hotel
I stay in a fair number of HI hotels for business, ect. This was the worst HIE I've ever stayed at. The reason for this was a combination of poor service and dirty rooms. Our friends stayed there the same night and were told that the double room they'd reserved for two couples (four people) had been given to someone who'd extended their stay, and that a room with a single queen and and extremely small and uncomfortable pull out love seat. Upon entering the room, blood and hair was found on the bed sheets. The hotel receptionist refused to provide new sheets, explaining that there was no manager on duty to perform this function. After enduring all of this, youd think the room rate would at least be comped. Guess again. This is not the kind of experience any of us expected from past HIE stays. We are traveling back to the St. Louis area several times this summer and will definitely not be staying here.
April 24, 2014
Rated 5.0 out of 5.0 by Harley11 Vacation
Everything was great as well as the service and people that work there.
April 23, 2014
Rated 4.0 out of 5.0 by TamUSMC Ambassador Status not acknowleged
Was not recognized as a IHG rewards member. Therefore, after using IHG Ambassador card for check in, was still not acknowledged with status or affiliation.
Upon check out, there was not a receipt under door.
Therefore, went to front desk to notify of check out and to request receipt.
April 21, 2014
Rated 4.0 out of 5.0 by Jim98188 Great stay
This hotel is great, as long as you overlook the dated rooms. Pride and customer service is evident and the management is spoken of highly by the staff. All I can figure is that corporate has not given them the budget to replace wallcoverings and carpets...and that is too bad.
I would not take a meet a client there that had to be impressed, but otherwise, OVERLOOK THE SHORTCOMINGS AND HAVE A GREAT STAY!
April 18, 2014
Rated 5.0 out of 5.0 by Twainer Fantastic attention to detail
I have stayed at this property many times, and the reason is that it always is a great experience. And with the shuttle service to Lambert Field, it is incredibly convenient.
April 14, 2014
Rated 5.0 out of 5.0 by Sommerblondy63 Nice Hotel
I would stay again nice place and very friendly staff.
April 14, 2014
Rated 5.0 out of 5.0 by sjlewis67 Clean comfortable rooms
I stay at HIE all the time and have never had a bad experience.
April 13, 2014
Rated 5.0 out of 5.0 by ADKMTNS Very comfortable.....
Great property for the business traveler. Close to airport, but not underneath the flight paths. Hotel sits by a quiet pond - and a Dave & Buster's restaurant is a short walk from the lobby. Special Note: On selected mid-week nights - there was a "manager's reception" with light food and adult beverages. Certainly not expected - but a pleasant amenity offered by the friendly and professional staff. Adequate business center on-site.
April 11, 2014
Rated 5.0 out of 5.0 by TylerC Awesome Customer Service
The staff at this location are super friendly and they always recognize rewards members.
April 10, 2014
Rated 5.0 out of 5.0 by Carl61607 Excellent choice
We have stayed at this HIE property before, and came back because of the great experience last time. Once again, the front desk staff was genuinely friendly, and interacted with us in a professional and courteous manner. The evening reception was a nice touch, as it provided an opportunity for our group to gather and unwind before heading out to dinner. The continental breakfast was ready for us before we had to leave at 4am, a perfect start to the long journey we would begin that morning. The shuttle service was on-time and efficient for our group of 10 travelers. This particular property is an example of how a HIE should operate.
April 9, 2014
Rated 4.0 out of 5.0 by bestlib Park/Fly substandard
This hotel is fine. I like Holiday Inn Express. The room was very comfortable and clean. Internet access worked well in my room though I heard at the desk they were having problems. I would not recommend this hotel if your main purpose is to park and fly. There is only one van and it is used for other purposes than transportation to the airport. Thus we waited over 45 minutes at the airport to be picked up while watching vans from other hotels come and go numerous times. Then when it finally got there, there were so many waiting for it that there wasn't room for all. It's also difficult to enter for those with mobility issues. I had a 3 1/2 hour drive home at night that I could have been on the road at least an hour earlier if I'd stayed somewhere else.
April 6, 2014
Rated 5.0 out of 5.0 Great Place to Stay in St. Louis
I enjoyed my stay at The Riverfront Holiday Inn Express. I like the fact that the shuttle would take me down to Dave and Busters for dinner so I would not have to drive.
The hotel was very nice for the price!!! I will be back!
April 3, 2014
Rated 5.0 out of 5.0 by lynton 49 Great hotel and excellent service
I am most impressed that a Grab-and-go breakfast was available at 3:30 am. This is most accommodating for early travelers.
The hotel has only one shuttle driver. Wait time for airport pickup to go to the hotel was an hour for our group.
Beds are very comfortable; hallways are quiet.
April 3, 2014
Rated 5.0 out of 5.0 by Technophilos Nice Hotel. Nice Price.
This stay here was great. For what we paid, the staff and services were quite good. We didn't run into a single grumpy staff member. Our room, bedding, and bath were much cleaner than the average hotel. The breakfast was good and the staff was right on any shortages. The in-room coffee and shampoo, etc was excellent. The room was quiet.
If I were to make a recommendation, I'd suggest having the fan in the AC unit controllable by the guest. As it was, it cycled off and on all night. I would have preferred to have it run (continually and quietly) between heat or cool cycles. Additionally, the TV fare was limited. Some labelled channels showed empty of content. A microwave and fridge would also have been nice. The internet seemed to be heavily used and a bit slow.
Overall, a very good experience.
April 3, 2014
Rated 1.0 out of 5.0 by Cannigia Very noise in the night
This is the wrost experience I ever have with Holiday Inn. The room is very noise in the night and the morning call for others would wake you up too.
March 31, 2014