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Rated 4.1 out of 5 by 313 reviewers.
Rated 5.0 out of 5.0 Excellent Hotel and Staff They make you feel welcome right at the front desk and it doesn't stop there. The room was clean and comfortable as well. Can't say enough about the people. March 8, 2014
Rated 5.0 out of 5.0 by Nice size, clean room and good breakfast The room was large, and clean. We also appreciated the quietness of the place. The breakfast was very good with lots of choices. March 7, 2014
Rated 5.0 out of 5.0 by Chair at desk I would prefer an office style chair at the desk. Everything else about the stay was just fine. March 3, 2014
Rated 5.0 out of 5.0 Another Great Stay Always enjoy my stay. Great location when I fly out of St. Louis, Very nice staff. Always stay here, since I know service and staff does a nice job of making you feel at home. March 1, 2014
Rated 5.0 out of 5.0 by Nice hotel It was a good experience. Nice hotel with clean rooms. Everyone was very nice and helpful. February 26, 2014
Rated 5.0 out of 5.0 by great shuttle service early morning airport shuttle went smoothly as did pick up at airport 1 week later. February 26, 2014
Rated 3.0 out of 5.0 by Average hotel and experience The rooms were not very clean. There was dust on all tables and night stands. February 25, 2014
Rated 5.0 out of 5.0 by Great staff Great staff and value. Clean rooms and an excellent location for business. February 23, 2014
Rated 5.0 out of 5.0 by Friendly staff, clean and comfortable The hotel had updated decor, large breakfast area with a full breakfast bar, and was located along the interstate and was close to restaurants and shopping. Staff was friendly. We had a non-smoking room, but it did smell like smoke. The lamps were not working properly. February 21, 2014
Rated 4.0 out of 5.0 by Our Turtle Cove Neat Property.. Positives: Lake full of turtles Free HOT Breakfast (although would be nice if it ran later) Free Internet Negatives: If you have a king room you may be booked next to another king room with an adjoining door. You hear a lot.. Insider Tip: Book a Queen Room on the North Side on Odd Numbers. You get a view of the Turtle Pond, and no adjoining doors. :) STAFF IS EXCELLENT!! Always Smiling.. I left personal belongings in the room, they turned them in, I picked them up the next day.. HONEST!!! Couldn't ask for more than that! Happy Slumber! February 20, 2014
Rated 3.0 out of 5.0 by Needs an update The hotel is older and in need of an update. The staff and lobby were nice, but the rooms are older and dated. The food was okay, and the manager's reception left somethings to be desired. Not enough choice and the snacks were not good. Overall the hotel was okay, and the staff was friendly. February 10, 2014
Rated 5.0 out of 5.0 by Diane Staff was great and breakfast was really nice. I stay here quite often when flying as it is close to airport and has shuttle that runs early February 7, 2014
Rated 5.0 out of 5.0 by Convenient and Pleasant I have stayed at this property quite a few times when in town on business. It is a very convenient location for my purposes. Easy access to I-270 to West County and I-70 into St. Charles and beyond. The staff is always pleasant and helpful. The property is showing it's age, including well worn linens. I understand it is due to be renovated soon. I would not hesitate to stay here again. February 4, 2014
Rated 5.0 out of 5.0 by Great Business Hotel The satff is extremely friendly and assited me with all my needs. I would definetly recomend this property to all my associates. January 31, 2014
Rated 5.0 out of 5.0 by Great location I thoroughly enjoyed my stay at this location. I stay at Holiday Inn and HIE every city I travel to for work and this is one of the best. January 28, 2014
Rated 1.0 out of 5.0 by Terrible bed... needs to be replaced now We arrived after 8 pm and left at 5am, thus we have nothing to compare except the room and the bed. It is time to remodel the rooms or at least get new beds and pillows. Otherwise for a short stay it could have been ok. Also I did not ask for a king and because either my wife or myself did not ask I was given a double. You would thing that they would have asked. January 27, 2014
Rated 5.0 out of 5.0 Great service and staff The service and staff were great. The ability to leave my automobile on their property for the length of my trip is a great plus also the pickup and delivery to the airport or train is really a good A January 27, 2014
Rated 5.0 out of 5.0 by Excellent stay Great staff and value for the price. I would recommend for anyone traveling to the area! January 26, 2014
Rated 4.0 out of 5.0 by Affordable, Clean Accomodations I came into the area for business and my client recommended this hotel. The accommodations were very comfortable and great value for the money. The facility is right off the freeway and there are many restaurant options nearby. I will return to this hotel when back in the area for business. January 19, 2014
Rated 5.0 out of 5.0 by Best all around. Very comfortable, friendly and courteous staff. Even very early breakfast very good. Shuttle driver "Randall" very courteous and helpful. January 19, 2014
Rated 5.0 out of 5.0 by Comfortable, convenient and courteous Enjoyed the stay, staff was great, convenient to St Charles and the airport. January 17, 2014
Rated 4.0 out of 5.0 by Short Stay A little "tired" but clean and great staff. Room was clean, and quiet. Mattress was not up to Holiday Inn standards, but the bedding was nice. January 17, 2014
Rated 5.0 out of 5.0 by Great Service Overall pleasant stay and would recommend hotel. Staff was very helpful and a pleasure to deal with. January 13, 2014
Rated 3.0 out of 5.0 by Poor shuttle service Disgruntled shuttle driver that made our stay less than good... Both shuttle service to the casino and back from the airport terrible. So wish we knew the name of the bad apple because service and friendly attitude of the other driver we had was great. January 12, 2014
Rated 5.0 out of 5.0 by Felt like home! Stay here frequently when flying out! Use shuttle service which is very convenient! Always feels like home--comfortable facility January 10, 2014
Rated 5.0 out of 5.0 by Excellent staff Crummy gym and bedding .....Holiday Inn needs to step it up with the bedding Ie lumpy synthetic pillow - feather pillows and duvets need to be Introduced to this chain of hotels January 4, 2014
Rated 5.0 out of 5.0 by Friendly staff I recently stayed at your hotel. Upon our arrival the staff at the front desk was very friendly. She checked us in in a timely matter and even though we were a little early we had no problem getting our room. Great idea for the snacks! The rooms were nice and clean! Great job! We asked about the hotel shuttle and she was very nice and told us it ran about every 10 minutes or just give them a call and they would come get us. The driver of the shuttle was also friendly and funny! Thanks again! Keep up the good work! January 4, 2014
Rated 2.0 out of 5.0 by Tired The bed and bedding were not up to the standards of a Holiday Inn Express. The bed was bouncy and noisy and we rolled together in the middle. The bedding was tired looking and uncomfortable. The pillows need to be thrown away. January 3, 2014
Rated 3.0 out of 5.0 by Worst Bed The room was clean and the staff friendly. The breakfast was fresh and good. The bed however was something reminded me (and not in a good way) of my grandmothers old bed...bouncy, squeaky, and my husband and I rolled together in the middle. The pillows were just as bad, lumps of something not comfortable. And the bedding itself just looked tired. This is too new of a hotel to only have full size beds in their double rooms. Was glad to get back home and to a good nights sleep. Did nothing extra for priority members. January 2, 2014
Rated 1.0 out of 5.0 by Will not stay here again. We stayed here in November and was able to provide a great review. After our stay here in December, we can honestly say we will not be returning. Our room was shabby, carpet was stained, furniture was stained, wood stripped off bathroom door. Bathroom sink would not drain. We were there for four days and our room was never vacuumed. January 1, 2014
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