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Rated 4.1 out of 5 by 279 reviewers.
Rated 4.0 out of 5.0 by Business Stay This hotel has the most accommodating and friendly staff. All requests were granted with a smile! The hotel could use a few updates but a great value. I will stay there again. June 26, 2013
Rated 5.0 out of 5.0 by Great staff The reservation process was so easy and I received the type of room I wanted. The front desk crew, especially Sandy, are friendly and helpful. We check out early in the morning and are so grateful that coffe and bread are on the breakfast bar even before the published hours. We stay here every year and have always had a good experience. June 26, 2013
Rated 2.0 out of 5.0 by Meh Pretty much a disappointment compared to all of the other HIX hotels at which I've stayed. The receptionist was friendly enough but managed to send us up to the wrong room TWICE. The rooms are somewhat shabby and stuffy, and as other reviewers have stated, the fans are overly loud which made sleeping a little difficult. Location is good for the airport-bound, however we were traveling by car and learned upon checking in that the only dinner venue that was close by was a horribly overpriced Dave & Buster's two buildings down; the location in an office park means getting back on & over the highway to find other food options. Breakfast was very good with cheerful folks on duty. Overall, nice people but the building is not up the the standards that I've come to expect from HIX. June 24, 2013
Rated 3.0 out of 5.0 by Worth It. This was an average property. Our room wasn't cleaned the first day for some reason, and overall cleanliness was just adequate. Room decor was a bit dated. The breakfast was great and breakfast area was very nice! The pool facility was VERY nice. But closed 1 hour before posted time. June 21, 2013
Rated 5.0 out of 5.0 by St. Charles Found this one at the last minute for a reasonable rate. Place was quiet as bedtime came. Nice breakfast area. Tiny outdoor pool, however. June 11, 2013
Rated 5.0 out of 5.0 by Clean and Comfy Very comfy bed, loved the pillows. Staff were friendly and helpful. Shuttle to the airport went smoothly. Only issue was the air conditioner woke me every time it came on. Next time Ill bring ear plugs. June 8, 2013
Rated 3.0 out of 5.0 by Tornado The Staff at the ST. LOUIS AIRPORT- RIVERPORT hotel was great! I was there during the tornado and your staff handled the event well. I'm a grandmother and had my 2 grand-daughters with me. The next morning the front desk man helped me with their breakfast. All of them from the lady at the front desk...the lady in the dining room to the manger. They all made me feel better about the event. My girls are 12 and 7 years old and both were very excited about our hotel stay we were on our way to Warrensburg Mo where my son attends college. The 7 yr old is a little scared now but I hope to take her somewhere again and will pick the Holiday Inn Express. I have stayed here before and has always been a great stay. June 6, 2013
Rated 5.0 out of 5.0 by Great Time very nice and clean room thanks for a great time A+++++ June 3, 2013
Rated 3.0 out of 5.0 by Not up to standard The night clerk was not very friendly or helpful. Was engaged in conversation with boyfriend. Night clerk did not give us our AAA discount on bill as she said she would. Very nice morning clerk redid our bill with discount. No refrig in room, one was brought in and set on the floor. Went to vending machines on first and second floor for ice, finally down to desk and was told there were machines on 3, 4, and 5. Should be a sign indicating where ice is at. Just not up to standards of the usual H. I. Express which we always have used when we travel. May 28, 2013
Rated 5.0 out of 5.0 by Very Friendly Staff, Excellent Breakfast Staff was very friendly and Breakfast was excellent. Love the Cinnamon Rolls. May 27, 2013
Rated 5.0 out of 5.0 by All good except for receptionist Very convenient area. Check in...not so good. Check out...very friendly. Stayed several times. May 19, 2013
Rated 5.0 out of 5.0 by Trip to Holiday Inn Express, Riverport, St. Louis We have stayed in a variety of Holiday Inn Express's and have found St. Louis Holiday Inn Express's initial contact with our Desk attendant the most welcoming, friendliest, most courteous of any Holiday Inn we have stayed at. I have been a priority club member since 1999. We arrived at the St. Louis airport at 11:52 am, was picked up by a courteous, friendly, welcoming driver who visited with us as we traveled to the motel. We were ahead of check-in time, but when asked about availability, they had a room already available so we could check-in continue with our visit to the St Louis area. We were meeting a classmate, whom we had never met, and together through our itinerary we had planned made this a great trip. Keep up the good work, St. Louis Airport, Riverport Holiday Inn Express, everything else was excellent as well! May 19, 2013
Rated 5.0 out of 5.0 by Holiday Inn experience My family and I were very satisfied with your hotel. I have been to this location many times before by myself and I have always been well taken care of. I have a request, I left a pillow there and was wondering if some how I can retreive it. Please let me know if there's a chance. Thank you again. May 13, 2013
Rated 5.0 out of 5.0 by Great place to stay!! I always stay at this hotel when I'm in the St. Louis area. The staff is great and the hotel is always clean!! I highly recommend this hotel to anyone. May 11, 2013
Rated 5.0 out of 5.0 by Great beds and service, Friendly staff I could not be more pleased with the overall service I recieve while at the hotel. From breakfast service to individual needs of my travel, I always feel at home. May 8, 2013
Rated 4.0 out of 5.0 by Execellent Front desk service Room had Ants once we informed the front desk we were changed to a different room other wise stay was great Staff was nice and friendly Love the shuttle service you all provided A little difficult communicating with housekeeper did not speak or understand English. Room was clean and comfortable. May 5, 2013
Rated 5.0 out of 5.0 by Park and Fly at Holiday Inn Express at Riverport We did our first Park and Fly stay at the Holiday Inn Express Riverport. The overall experience was great! We enjoyed our room and the hospitality of the staff. We had a very early morning flight before breakfast hours began. The front desk advised us that an abbreviated breakfast was available to us before we left for the airport. We really appreciated that! The airport shuttled driver was prompt and on time. On our return, he dropped us off with our luggage at our car. This was a great overall experience! April 28, 2013
Rated 5.0 out of 5.0 by A/C The overall stay was excellent. However, the air conditioner did not set to "LOW" for the fan and was very noisy. I tried several settings and it didn't make a difference. April 24, 2013
Rated 5.0 out of 5.0 by Excellent and cordial service Great breakfast,excellent service and very courteous people!! April 17, 2013
Rated 5.0 out of 5.0 by Great location/quite Great place to stay when we are in St. Louis. The breakfast are the best. The staff is always cordial. The location allows me to get out and run in the morning. Its, close to Historical St. Charles as well as Dave and Busters. And it is always quite. April 16, 2013
Rated 4.0 out of 5.0 by Overall Good Stay This was a better than average HIE property. Staff was very polite and the I would recommend this location. March 24, 2013
Rated 1.0 out of 5.0 by great front desk experience terri at the front desk was great. She was very helpful to us and i noticed she was very helpful to others at a busy time March 19, 2013
Rated 3.0 out of 5.0 by Low priority airport shuttle service The room was ok. A bit old but clean enough. Not bad for one night stay before catching a plane ride the next day. The bad part was the airport shuttle service. It's suppose to take guests to the airport in a timely manner but instead it took other guests to the offices in the airport neighborhood beore dropping those guests including me who needed to be at the airport at certain time!! It took 40min from the hotel to dopping off at the airport instead of just 15 min as it was supposed to be!! This caused me grief because I almst missed my flight!! The hotel shuld have dedicated the highest priority of this shuttle service to the airport then office people. I am just disappointed!! March 17, 2013
Rated 4.0 out of 5.0 by Heater/AC Unit, ESPN and Fitness Center Overall experience was good. However, these have to be the loudest AC/Heating units. I traveled for business and others in my group mentioned the same thing. I woke up around the clock everytime it kicked on. Also, the channels for ESPN had a bad connection. The feed kept fading out. All other channels seemed to be fine. Finally, 2 of the 4 machines in the fitness center didn't work at all or portions of the equipment didn't work March 14, 2013
Rated 5.0 out of 5.0 by Excellent service and a great location I travel extensively for work. This location is so well managed, I'll stay here anytime I'm in the area from now on. The maintainence, room service, food service, front desk, and General Manager teams are all on the same page with EXCELLENT CUSTOMER SERVICE. Even the painter on staff late at night offered to assist me with anything I may need or want. To top it of, it's only moments from the airport BUT in a wonderful! Upscale business park! March 13, 2013
Rated 5.0 out of 5.0 by well managed property The staff was very friendly and accomodating....the property was very clean and the breakfast area was much larger and nicer than the normal "express". March 7, 2013
Rated 5.0 out of 5.0 by Great Experience Everyone was very friendly, enjoyed the managers reception, breakfast was good and the staff was extremely friendly. March 6, 2013
Rated 5.0 out of 5.0 by Great Hotel All of the staff including the shuttle drivers get an" Excellent " for courtesy and service. February 27, 2013
Rated 5.0 out of 5.0 by No title required The staff was among the nicest that I have ever experienced. The crowd of cackling hens at breakfast was not that pleasant but I cannot blame that on the hotel. February 27, 2013
Rated 4.0 out of 5.0 by Unreliable wifi This is the second time I've stayed at this property, and the first time was much better. I had a room on the 2nd floor and consistently had troubles connecting to wifi while I was there. I called down to the front desk the first night, and the person said they were aware of an issue and it would be fixed the next day, and offered to move me. Since I had already unpacked and hung my work clothes I didn't feel like moving, and since she said it would be fixed the next day I thought it would be a non-issue. The only problem is I had nothing but problems with wifi the entire time I was there. Very disappointing, I would avoid rooms entirely on the 2nd floor. The other thing I didn't like was the stuff on the desks. One reason I like HIE properties is the large desk in the room. This desk had the phone, microwave, coffee maker, tray, ice bucket, and glassed on the desk, which would have made the work area tiny. I put all these on the floor, but a stand or another outlet near the fridge would have worked much better. Overall hotel is nice, location is good, but some small things they need to improve. February 25, 2013
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