Rated 4.1 out of 5 by 280
Rated 4.0 out of 5.0 by pstone22 Sandy is very professional Employee!
Have stayed at this Holiday Inn many times and it is always nice. There was some remodeling going on on the floor I was on, but it didn't affect my stay.
July 28, 2014
Rated 1.0 out of 5.0 by GregM Bad Experience at an Outstanding Property
I have stayed at this hotel before.
I will stay her again.
As a frequent traveler (150+ nights per year), I see all kinds of hotels and experience issues with some. I have learned that problems happen. The key to judging a hotel is not that a problem occurred, but how the staff and management responded to the problem.
This hotel is undergoing major renovations. Parts are complete and they look great! The night I stayed, the hotel was full and I was assigned a newly renovated room. Unfortunately, the room was not properly prepped for guests. Issues such as: no TV remote, no telephone, no blackout curtains, dim bathroom lighting.
I brought my issues to the attention of the night manager (Portia) who tried to resolve them, but with a full hotel there was little she could do. I was stuck. I had a totally unacceptable room. I choose to check out early rather than stay the week as planned.
When I checkout and asked to speak to the manager to discuss the issues. The manager was genuinely upset over my room conditions. Without me asking, I was not charged for my room.
All throughout this, I was greatly impressed by the management and staff. They handled everything as well as they could, and were all pleasant to deal with.
Bad Experience, but the property is outstanding and the staff is among the best in the nation!
July 25, 2014
Rated 3.0 out of 5.0 by vjheart Our recent stay
First let me say that the hotel is being remodeled so I'm expecting the appearance to be more welcoming. My biggest complaint during our stay is that the room wasn't the cleanest I've seen.
The bed was comfortable but the pillows were almost too comfortable. If you like a firm pillow you may want to take your won.
The breakfast was wonderful and the staff was as well.
I would recommend the hotel but I'd wait to go until the remodel is finished.
July 25, 2014