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Rated 3.9 out of 5 by 123 reviewers.
Rated 2.0 out of 5.0 by Comfortable hotel but issue with door left open after housekeeping cleaned room I booked this hotel for a family event. I'm familiar with the area (former St. Louisian# and had no problems with it. Very friendly desk staff, clean room, never heard any traffic noise in my room, and the WiFi worked well. Reason for giving experience and staff/service a fair rating? On Friday when I returned from a late lunch, the door to my room was standing open a couple of inches - it was very obvious from several feet away. I assumed the housekeeping staff was inside, since there was a duster propped outside the door. #please note the door to my room was very, very hard to open and close - you had to push/pull VERY hard on it#. I entered my room to find that yes, housekeeping had been in #trash emptied, fresh towels, bed made, etc.# but no one was in the room. When the staff member left the room, they didn't shut the door all the way!!!!!! The first thing I did was check that my valuables that I had hidden in a place most people wouldn't think to check were still there #they were# and that there was no one behind the shower curtain #not paranoid - careful - anyone can walk into the hotel and seeing an open door could decide to wait for the guest to return and it was pretty obvious that a woman was staying there by herself#. I calmed down, and realized I needed to change and get ready for the family event so waited until I left for the event to speak to the front desk. The woman I spoke to #unfortunatly don't remember her name but she checked me in on Thursday# was shocked that the staff would be that careless, and said that the manager and head of housekeeping were still there and she'd pass that along. I would have asked to speak to them personally but only had a few minutes to get to the church. When I returned that night she was still behind the desk. She said she had alerted the manager and head of housekeeping; the staff would be reminded and the specific staff person would be spoken to. I never heard from the manager about the situation - not even to apologize. I was soft spoken and courtous when speaking to the lady at the front desk; did not raise my voice, flip any tables or demand that my entire stay be comped. Given what could have happened, I did expect a call from the manager to apologize. My contact information #email and cell phone number) were included in the reservation so it's not as if s/he had no way to reach me. This lack of concern on the manager's part for a guest's safety has me seriously reconsidering staying there in the future. I travel back to St. Louis several times a year for family events; I'm by no means a huge traveler, but I would perfer to have 1 hotel where I stay during each visit. This particular hotel is perfectly located for my needs. July 7, 2014
Rated 5.0 out of 5.0 by Service Great service experience at this hotel. Convenient location, clean hotel. July 5, 2014
Rated 5.0 out of 5.0 by Geat Experience Used for business as a stop over while delivering products to St. Louis area from New York City. July 3, 2014
Rated 5.0 out of 5.0 by Great Location Another relaxing stay at The Holiday Inn Express in St. Louis! Day started with a complimentary hot breakfast that includes biscuits and gravy, bacon, sausage, cereal, pancakes, and many cold juices available. I spent nearly every night in the hot tub and pool. The staff is one of the best staffs of any hotel I have stayed at. Always have a smile for the customer, always a "Hi, how are you?" June 29, 2014
Rated 5.0 out of 5.0 by Great Service and comfortable stay We recommend this property for travelers St. Louis, MO good rooms with fresh look, compared to nearby Holiday Inn full service and Crown Plaza both of this properties lack good quality rooms. Location is near downtown and close to Ball Park Village. Good choice for Base Ball game as its close to the stadium. June 28, 2014
Rated 5.0 out of 5.0 by Great Staff Very nice hotel. The area didn't appear to be the best, but the hotel made up for it. Did not have any problems at all. It was centrally located and easy to find. June 28, 2014
Rated 5.0 out of 5.0 by Service Everything was great at this property. We did not experience any problems. Staff is nice and friendly. June 28, 2014
Rated 5.0 out of 5.0 by Family Vacation WE started our vacation with a wonderful experience at our first hotel stop in St Louis, MO at this hotel. June 26, 2014
Rated 1.0 out of 5.0 by Switched Our Room This hotel switched our room (without notice) to a King Bed when we had 4 people on our reservation. We booked this months in advance, for 2 queen beds. Apparently, we were last to check in and all they had was a King Room. We were shocked that they did this. They literally *LITERALLY* suggested that they could give us extra blankets and pillows. Appalling. Will never stay here again. General Manager was unwilling to even adjust our rate to reflect the fact that we literally could not sleep in this room--we had to sleep on the chair. June 26, 2014
Rated 3.0 out of 5.0 by Breakfast The attendant was excellent. She kept the room very clean and orderly. The selection of food was very good, and the attendant was ready to help with anything. June 26, 2014
Rated 5.0 out of 5.0 by Nice staff Our stay was very nice. The girl at the front desk was very courteous and helpful. Would definitely stay again. June 26, 2014
Rated 5.0 out of 5.0 by Service Helpful staff in giving us direction and recommendation to restaurant and ball game. Rooms were clean and comfortable. June 21, 2014
Rated 1.0 out of 5.0 by Mr. Dog food on the floor, fleas in the chair, and hair in the sink at check in. Corrected as much as possible, no other room was offered. June 19, 2014
Rated 5.0 out of 5.0 by nice place! five starts! HI Express is a nice one...been in too many bad ones to say this is not top notch in terms of a place to stay while in town on business. easy access to interstate as well as downtown. June 18, 2014
Rated 5.0 out of 5.0 by Excellent choice Came for work, will be coming back through. Thanks for the great experience! June 15, 2014
Rated 5.0 out of 5.0 by Awesome I would definitely stay again. Bed and pillows were very comfy. Staff were very friendly. Overall was a perfect place! June 14, 2014
Rated 5.0 out of 5.0 by Leisure Great service provided at this hotel. Staff is very attentive. June 14, 2014
Rated 4.0 out of 5.0 by convenience Usually here every couple of years for base ball festival. Good place for sleeping. Pool small. No hot tub. Convenient to Lafayette Park for games but would walk after dark. Convenient to highways. Good breakfast unless you are a farmboy accustomed to the works. A little costly for just sleeping but comfortable. June 11, 2014
Rated 5.0 out of 5.0 by Business travel I was a little concerned about the location of he property at my arrival, but the area was secure and I had very restful sleep on the nights hat I stayed. The staff was very courteous. June 9, 2014
Rated 5.0 out of 5.0 by Surprisingly Good When we got to the area we thought to ourselves, "what did we get into." because the area looked a little down. The Hotel however was good. The only suggestion I would make is to get a hot tub in with the pool. June 7, 2014
Rated 5.0 out of 5.0 by Pleasantly Perfect Easy to find, and close to Everything we needed. Actually had two adults (mothers) and our combined 3 children. The last time we stayed at a hotel the 5 of us, we had 3 to one bed and nobody slept well. At Holiday Inn Express, we had the pullout sofa in addition to the 2 queens beds! It was great. Microwave, Refrigerator, coffee maker, Extremely useful. The pool could have had a cup less of chlorine...all kids were red eyed and squinty for hours upon exiting the pool because it was so heavily chlorinated. But that's the way it is sometimes. Did not detour them from wanting to get back into the pool immediately after dinner. June 5, 2014
Rated 5.0 out of 5.0 by Great hotel the staff was very nice and if you're going to a Cardinals game, a taxi is less than $10.00 for two people. June 5, 2014
Rated 5.0 out of 5.0 by Nice Place I recommend this hotel, very clean and many attractions in the area. June 2, 2014
Rated 1.0 out of 5.0 by Poor Quality I stay at a number of Holiday Inn Expresses around the country, and this one is the worst. The internet connection is troublesome and slow at its very best. The TV had no sound, and the side entrance is broken. All this for a high price... The worst part is the wifi; if this is important, then skip this hotel. June 2, 2014
Rated 5.0 out of 5.0 by Great place to stay Would stay again for sure and service was great. Very clean and breakfast was good June 1, 2014
Rated 5.0 out of 5.0 by great nights sleep I was only in the hotel for a stop over on my way to another city. I was in the hotel from about midnight until 10 am. It was a very comfortable sleep. Not a lot of road noise. Standard Holiday Inn breakfast. close enough to highway and other things to be convenient June 1, 2014
Rated 5.0 out of 5.0 by Great service, nice location very nice hotel, comfortable beds, nice size rooms, very clean, Breakfast was very good with alot of selections. Nice location for us and convient for where we wanted to go. Staff was very nice and helpful. would recommend this hotel. May 31, 2014
Rated 5.0 out of 5.0 by great st.louis stay Excellent staff attentive management and central location of this property made our stay pleasant and memorable. What stands out is...IHG does not any other property that matches this holiday Inn Express in service,room conditions and location in greater st.louis area. Good property to stay for business and pleasure close to all corporate office and sports destination. May 31, 2014
Rated 5.0 out of 5.0 by comfortable the hotel was very comfortable and a good locatation to go to ballgame. great service from front desk and breakfast area. May 31, 2014
Rated 5.0 out of 5.0 by Good Servie The hotel staff is very nice and friendly. Clean and comfortable rooms. Breakfast / breakfast lady is great. May 30, 2014
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