Rated 3.4 out of 5 by 509
Rated 5.0 out of 5.0 by Cardinals Fans walking distance to Busch Stadium
enjoyed the close proximity to Busch Stadium.
easy walk back to the hotel after the Cardinals game.
Room spacious and very clean. we enjoyed the view of the Arch and the Old Courthouse. great value.
June 7, 2014
Rated 3.0 out of 5.0 by Meto1234 Me
It's a hotel downtown in a major city, I have seen better. I could have done without the over priced food.
June 6, 2014
Rated 3.0 out of 5.0 by musSs OK PLACE
GREAT LOCATION AND VIEW. GARAGE SMELLED AS YOU WALKED PAST DUMPSTER TO GET TO HOTEL ENTRY DOOR.
June 6, 2014
Rated 3.0 out of 5.0 by KateJRSarah Great location
Stayed in this hotel for my son's wedding, great location, beautiful view of the Arch, within walking distance! We had a balconey, please request one when you make reservations! The hotel does need some upgrading, the air conditioner and heater didn't work too well, and our room was not cleaned one day, but a quick call to the desk and they were there. Great pool on the top! the parking is horrible, just beware of the parking garage! the restaurant had a good buffet breakfast, and other places to eat are in walking distance. I would recommend this hotel for a visit to St. Louis! If you have a big party going, try to get rooms on the same floor, we were spread out all over the hotel!
June 6, 2014
Rated 1.0 out of 5.0 by Foster's Ruined!
AC didn't work, room was dirty, have seen better looking furniture at the dumpsters, extremely unsafe and they even tell you to not leave valuables in your room and our vehicle was broken into! Your room is not safe and neither is your vehicle! WORST experience every and trust me I have stayed everywhere!
June 5, 2014
Rated 5.0 out of 5.0 by zfoggy1 Great Accommadations
We were acknowledged by Shondra at the front desk as Platinum Rewards Club members and were upgraded to an outstanding suite with a view that was beyond our expectations. The suite was large enough to allow us to babysit our grandaughters during the day. The room service was quick and everything delivered fresh and hot. Our visits to The Union Grille were for breakfast and one late, light dinner. Both were outstanding. Sherry took good care of us there, as always. The pool and surrounding area was kept up well and enjoyable on a 90 degree day. This was one of the better stays we have ever experienced at a hotel.
June 5, 2014
Rated 4.0 out of 5.0 by RailerFan Nice Stay
We have stayed at the Crowne Plaza many times.We keep coming back here. We have 5 reservations there for this summer.Check in was very quick and the clerk that checked us in was very friendly and informative. After checking in we went to the pool which was very clean and kept up. We stayed at the hotel because we were going to a St Louis Cardinals game that evening. Before going to the game we went to the lounge to have a drink and grab an appetizer. Our bartender was the same gentleman that was working there last year.He is always friendly and always making sure if you needed anything. The only thing that we didnt like was the little signs that were sitting on the lounge tables. "NO OUTSIDE FOOD OR DRINKS ALLOWED IN THE LOUNGE" Usually after the game we go sit in the lounge and order drinks and order a pizza from IMO's to be delivered. I guess from now on after our game we will go to our room to order our pizza and bring our own drinks.
June 4, 2014
Rated 2.0 out of 5.0 by tdeomfro Rundown Hotel with work needed
Check in hotel fine for a 2-night stay, went to room and find the A/C not working properly. Called desk and sent maintenance to room, and he assured us that it would be much cooler when we returned from game. (Can't believe we couldn't adjust the temp ourselves). Cleaned our 2 double bed suite the next morning and left us one bath towel, so had to call to get more! Then next morning found a huge (so-called) water bug crawling across the desk in our room. When I say huge probably 3 inches in length. Hotel has nice features being downtown but needs a lot of renovating! When checking out, staff never thanked up for coming and staying with them nor did they ask how we enjoyed our stay!
June 4, 2014
Rated 3.0 out of 5.0 by FKFD Good Location - Average Accommodations
The location is great if you're planning on visiting St. Louis and taking in the sights or a Cards game.
Room was clean, bathroom was small with no ventilation and slow draining sink, something I've noticed in most hotels I stay at with higher floor rooms. Room door was old and needs updating. The room I was in was huge, two queen beds and a sleeper sofa.
I will warn you, if you visit on a game day or busy weekend like I did, expect to park and walk a little ways. However, the value of covered parking for $10 (validated at the front desk) can't be beat. You also have the option of valet parking. Also, because of the volume of guests coming and going don't expect an overly friendly staff. At least that was my experience.
Pool should be open now (would have been nice to know from website that it was closed as it is outdoors, maybe I missed it) and the internet was out while I was there so hopefully that is fixed too.
June 3, 2014
Rated 2.0 out of 5.0 by iampdavis2 mid-week stay
Great location. Bed uber-comfy! I really mean it. Easy in and out.
That said, a few other things - the lobby was crowded and pretty dirty. There was street work going on a half block away so maybe that was a cause. Signed up for free breakfast and did not get a chit or voucher for it, nor did the clerks mention it.
I originally made the May 28 reservation over the phone in March. When I checked the confirmation, the gal who (I thought) listened my whole story and was very pleasant had made the reservation for March 28, not May 28. Big Oops! Of course I checked it after March 28th. Thanks for nothing Tenisha. Vernon fixed it, but it still cost me. I think I'd rather forget about it (after writing this review) than try to make them see sense.
June 3, 2014
Rated 2.0 out of 5.0 by pintsized Poor service and communication
Staff was unfriendly, uncommunicative during a fire alarm during the middle of the night, and parking validation took way too long.
June 2, 2014
Rated 4.0 out of 5.0 by marlaj56 Housekeeping
The room was very nice, great view, quiet and cool on a hot day. We couldn't check in until right on the money at 3 o'clock, which I understand. But check out wasn't until noon the next day. But at 8am housekeeping was knocking on the door to see if we were still there!!! That really didn't thrill me, in fact it scared me at first. They need to take a chill pill and check with the front desk on whether a room is empty. If you don't check in early, you certainly should not be rushed to check out either!!!!!!
June 2, 2014
Rated 2.0 out of 5.0 by Mrs.Mickie Pretty Hotel but Ugly Customer Service
I stayed at this location during a business trip. The room itself was fine. Not as nice as other hotels I have stayed in for the price I paid but it was clean. I feel like we paid more for the name than the actual room and service. I checked out before my meeting then I realized I forgot my flat iron in the bathroom. I went to the front desk and asked if they could check with housekeeping. I was sent to a lobby phone. I left several messages but never got a call back. Later that evening I spoke with the manager on duty that said housekeeping was gone for the day but he would make sure to mail it to me the next day. I have called several times over the past 2 weeks and the issue still has not been resolved. Every time I call I either get someone who is unprofessional on the phone or they don't speak English! This has gotten ridiculous....how hard is it to put a flat iron in a box and put the box in the mail? I believe excellent customer service makes up for the high price tag, but in this case I am very disappointed and would not stay again (business or pleasure) nor would I recommend anyone else to stay at this hotel.
June 2, 2014
Rated 5.0 out of 5.0 by IRSWELL859 STAY IN ST LOUIS
THE ROOMS WERE EXTRA NICE. WASN'T EXPECTING A SUITE FOR THE STAY. THANKS TO ALL OF THE STAFF FOR A NICE COMFORTABLE STAY.
June 2, 2014
Rated 4.0 out of 5.0 by SHARRYB COMFORT AND SECURITY
IT WAS VERY COLD IN OUR ROOM, AND FACILITIES TOLD US THERE WAS NO WAY TO REGULATE THE TEMPERATURE, SHORT OF TEARING THE UNIT APART. WE WERE TOLD TO PLACE OUR BAGS OVER THE AIR CONDITIONER IF WE WERE COLD.
RODNEY, THE SECURITY PERSONNEL, WAS WONDERFUL WITH SOME SPECIAL NEEDS THAT WE UNEXPECTEDLY REQUIRED.
June 1, 2014
Rated 3.0 out of 5.0 by NPChuck great room and bed
I enjoyed everything about my stay at the plaza but the parking garage leaked on my car while parked there for 2 and 1/2 days and ruined the paint job. I am not a bit happy about that
May 30, 2014
Rated 4.0 out of 5.0 by bc1984 Great location, nice bed, beautiful view from room
I stayed on the 26th floor in a corner suite and loved the view (too bad we weren't looking at the Arch!). The room was massive. I was a little disappointed in the kitchenette (no utensils. Pretty much a fridge, sink, microwave, and small coffee maker). The bathroom was small but clean and bright. These rooms are dated but they've done a nice job maintaining them. The furniture and decor is a little dated too, but you cannot beat the price and location. The manager on duty was apologetic when my room was not available when I arrived and even apologized again when he saw me the next day--brownie points to him! The housekeeping staff called to double check that I received my extra towels that I requested. I like that kind of service. Parking here is a little confusing in the deck below, but have some patience. You're in a downtown location. I have to say that the Crowne Plaza has really improved since my last stay there in 2013. Thank you for making my stay comfortable and memorable!
May 30, 2014
Rated 2.0 out of 5.0 by Sage2013 Dirty old Room, but great location in Downtown St. Louis.
Overall, I get exactly what I had bargained for booking a Crown Plaza in the smack middle of Downtown St. Louis. The hotel location is great due to the activities around the Downtown area. But, I was very disappointed by the DIRTY OLD ROOM. The furniture are out dated, along with the room. The carpet is dirty and had some patches even for the Suite. You can also see some dirty stains on the bathroom vanities.
May 29, 2014
Rated 5.0 out of 5.0 by Cardsfans 2nd visit
This was my second visit to this hotel, as before , every thing was wonderful. We travel a couple times a year to see Cardinals game and this hotel has a great location,we walk to the stadium in just a few minutes. We will stay again in August!
May 27, 2014
Rated 5.0 out of 5.0 by MD-NV Excellent staff and experience
my stay was excellent and completely exceeded my expectations. The staff was friendly and helpful. My room was comfortable and had a great view. The staff gave me lots of info on places to see nearby and options for food and entertainment. The location was great, and pretty easy to get out of in the morning. My only negative would be the parking situation, though I found the price and in/out privelage to be better than other hotels. I enjoyed my first stay in Saint Louis, found it to be an entertaining town, and plan to stay here again when I come back.
May 27, 2014
Rated 4.0 out of 5.0 by xtinecarmen Friendly staff, great location
On my first trip to St Louis, I chose this hotel due to it's location right downtown and because it was basically walking distance to the baseball stadium.
The hotel was pretty easy to find and offered self-parking for a reasonable fee right next to the hotel itself. We were greeted by the very friendly staff upon our arrival and had equally friendly staff on our departure.
The room was large, spacious, bright and clean. I loved that it had a balcony especially as we got a nice glimpse of the Arch. The room temperature was great and the bed/pillows were the most comfortable we'd had on the whole road trip. I suspect that the building is a bit older because the toilet was one of those old push flush toilets you'd find in a public washroom/school and the taps for the shower were off centre. Everything worked fine though so that basically added to the charm!
May 27, 2014
Rated 4.0 out of 5.0 by slee711 nice... but
Everything was pretty nice, but our outlet didn't work in the bathroom and the outlets around the room were in odd places. ended up blow drying and curling my hair sitting on the floor behind the tv.
May 21, 2014
Rated 5.0 out of 5.0 by Jack & Leslie Courteous, service oriented staff
We checked in late after an 8 hours drive and Rhonda, the front desk staff member who greeted us, was friendly and very helpful. We particularly appreciated that she arranged early check-in for our daughter, who was arriving the next morning, to a room on the same floor as our room. Rhonda should be commended for her excellent customer relations skills. We observed that other hotel staff members were also friendly and attentive.
May 21, 2014
Rated 3.0 out of 5.0 by Kris51 Redbird Special
We have stayed at the Crowne Plaza for our last 3 visits to St Louis to see the Cardinals. It is a good value for downtown and the ability to walk to the park. A few obstacles; check-in! It is always a fiasco - cars lined up so far they were out in the street. We were trapped in line for over an hour before a valet finally came out and backed the people behind us into the street so we could get out and go self park. The front desk never seems to be ready with everything you need for your stay. Last year, we had to go to the desk 3 times to get our card to work and finally, after a maid let us in, they made us move to another room...with NO assistance whatsoever. This year they didn't have our breakfast coupons ready so we had to get those each morning (for 3 days!#. Our first day at breakfast was so bad we seriously talked about moving elsewhere. No clean tables, we were seated at a dirty one that never was wiped off. No silverware or napkin and we finally got the attention of a guy that was not our waiter and he brought us each a fork! The buffet was really lacking, no pastries, no pancakes, no fresh cut fruit, just one 2 slot toaster for all the people there to use and just the remains of some other items. When we finally did meet our "waitress" who took our drink order, we didn't see her again until we had gotten what food we could find and I had finally helped myself to the coffee carafe in the hallway. I don't know why we stayed, but the 2nd day was a totally different experience. Had a great attentive waitress #wish I would have gotten her name - great gal with a blonde ponytail# and we ordered the American breakfast which was hot, plenty and very good. She actually saved the experience. Also, this time, the hairdryer didn't work, so I called the front desk and after waiting 30 minutes and my hair is now dry, I go to the hall and flag down a maid who was helpful and immediately got me a different one. The staff is friendly and courteous, but they just seem resigned to the fact that they don't have to try that hard because you have no place else to go. We will be discussing a change of venue for next trip to STL.
May 20, 2014
Rated 5.0 out of 5.0 by Traveler4thepeople My experience
I love this Crowne Plaza great location walking distance to everything you need.
May 19, 2014
Rated 2.0 out of 5.0 by Trav-a-Lor Not worth the price
Only half of TV channels worked.
I had to lift desk out of way to get to an outlet in order to plug in my laptop.
Internet was down and was unable to get my work done.
Figuring out where to park was difficult. the entrance by the hotel was closed. The entrance you had to use was half block down and said nothing about it being parking for the hotel. It says it's for an apartment complex. Very confusing.
Being by the highway made for traffic noise ALL night long.
Overall not a good experience and will not stay there again
Door was broke so was very difficult to shut.
May 18, 2014
Rated 3.0 out of 5.0 by Sazerac So so
Bed was not all that comfortable , maid service was yelling outside my door, and front desk paid attention to you when they felt like it ... lobby was nice, restaurant ok , breakfast ok but overpriced for what you get. But nice location for getting to downtown sites.
May 17, 2014
Rated 3.0 out of 5.0 by Phack85 Hotel employees take no responsibility.
The stay started out just fine. We got in late after a wedding. No big deal. After checking in and getting to our room we wanted a cold drink. I guess that was too much to ask for. After trying the ice machines on five different floors, none of them worked. When we called the front desk for further assistance we were told the ice machines weren't their property (or problem), and we should try another floor. No, "I'm sorry", no "what can I do to help remedy this situation. Just the words "there's nothing we can do, try another floor". Then we got settled into the room only to learn that the air conditioner does not work! Seriously?! The best part about it was, we knew several other couples staying there the same night and NOBODYS air conditioner worked! We will not be visiting this hotel again. Too bad because we thought we'd love the place.
May 14, 2014
Rated 4.0 out of 5.0 by Redbird Rooboy Great Jump Off to Busch Stadium and Ballpark Village
The best thing about this place was its proximity to Busch Stadium and it's surrounds, also the the Arch and River. Literally 5-10 mins walk from all these things.
The feeling of being in an old apartment rather than a hotel room was a plus, however the carpets and fittings were tired, worn out and a touch shabby.
The weather was unseasonably cold during our stay and the heating of the room was insufficient. The heaters are ancient. The bed covers were also inadequate due to the coldness of the room and my sleep suffered by waking several times because I was so cold in bed.
May 7, 2014
Rated 3.0 out of 5.0 by FoghornFuse Nice location
As with most other Crowne Plaza properties in which we have stayed, this one was also a little long of tooth. That said, we were there on vacation so the location was superb being only a couple of blocks from some of the downtown sights and the Arch. There are also plenty of nice places to eat in the neighborhood. The room was clean, the balcony overlooking the Arch and river was great, all of the staff we talked with were superb, breakfast in the Union Grill was nice and all in all it was a pleasant stay. I would recommend this if you are staying in town for a ball game or visiting the Arch as we did. There are probably nicer and newer places out there but our two-day stay was better than average.
May 5, 2014