Rated 4.5 out of 5 by 133
Rated 1.0 out of 5.0 by AAHEND Smell the bad service
After a long drive arriving at 10:30pm I checked in and was greeted as a Platinum Member which is custom. the check in went smoothly. Then it went down hill. I went to my room and was greeted with a strong mildewy stench that was so pungent that it hit me when I opened the door. I quickly went in to turn on the AC and it did not work. I then went downstairs to the front desk to let then know and saw that another couple was complaining about the odor and at that point i chalked this up to a bad choice of booking for me.....But wait....it gets worse>>>>the next morning I was greater to the sound of commercial blowers at 6:30am test they were re-sealing the parking lot and choose to start @ 6:30 in the morning. Then I went downstairs to let them know I needed a late 12:30 or 1pm checkout and was told....of course, you are a Platinum member you have until 2pm. I said thank you and went off to work. when I returned to finish up my activities before I left for the day, I received a phone call from the front desk @ 12:56pm.....Hello, do you want to re-book another night?" I said no I am getting ready to leave and had requested a late check out. "yes, I know but you have not checked out yet and I want to know if you need the room for another day" I told her that I had requested a late check out and I was on my way.....I quickly packed up my laptop, went down stairs and exploded on Raj and the lady at the front desk. Never have I been treated so poorly at such a low quality hotel. Raj said, sorry. Wow, sorry? Maybe I startled him with my accurate depiction of his work environment. the Lady at the check out desk said "I was doing what I was told to do" I explained to them both that what I was going to do is write a review hoping that no Business traveler ever stays with them again! STAY SMART....STAY AWAY!
October 27, 2014
Rated 5.0 out of 5.0 by Artman Great Staff
I was greeted every time I arrived or left. Friendly helpful staff.
October 23, 2014
Rated 4.0 out of 5.0 by DFS64 Great staff and value
I stayed at this HI Express and the staff made me feel very welcome and bent over backwards to ensure I went to restaurants in the area that were fun and to my taste. The rate is a good value for the area and right off I-275 easy to find.
October 21, 2014
Rated 3.0 out of 5.0 by Jcr27 Business stay
The hotel itself is not bad but the staff will not return calls, I called 3 times spoke with the front desk and promise a call back but did not happen. I understand one time but this is my third call and I hope I get a call back.
October 17, 2014
Rated 5.0 out of 5.0 by Acotyledon Great staff
We had a very pleasant stay in this hotel. The service provided by the staff was excellent. Breakfast choices were okay. The bed/pillows were okay. Better ventilation is needed. Room was advertised as a jacuzzi suite. It was not a two person jacuzzi but a jetted tub which was a little disappointing.
October 17, 2014
Rated 5.0 out of 5.0 by OCrabby Room where I asked
3 time I asked for a specific location and 3 times they gave it to me.
October 14, 2014
Rated 4.0 out of 5.0 by jd409 shower water
the only issue was the water is way to soft. feels like soap will not rinse off...... they must be using way to much salt!!!!!!!!!
October 13, 2014
Rated 5.0 out of 5.0 by buttercake clean and comfortable
Our stay was good as usual. The staff was friendly both at check in and check out and also the person at breakfast.
October 7, 2014