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Rated 4.3 out of 5 by 287 reviewers.
Rated 4.0 out of 5.0 by Comfortable room We often use this Holiday Inn and are usually very happy with the quality of service. It is the first time we have been disappointed with the quality of cleanliness and staff at the breakfast time. We feel the restaurant manageress and staff could have spent more time providing the service, clearing and cleaning the tables instead of watching the guests.It should not have been our place to ask for the tables to be cleared and food to be topped up. The rest of the stay and the front of house staff were as usual very good and we will be coming back again to see if our comments have been noted. December 3, 2014
Rated 4.0 out of 5.0 by Reliable comfort I stay at HIE hotels regularly because they provide a predictable level of good facilities, friendly staff, free Wi-Fi and car parking. I'd recommend them any time. November 30, 2014
Rated 4.0 out of 5.0 by Usual good standard for Holiday Inn HI Express provide a reasonable standard of hotel and service - Have not encountered many issues whenever staying at one of their hotels. Staff always very welcoming. November 30, 2014
Rated 4.0 out of 5.0 by Basic convenience Useful location for business travellers, good car park and decent wifi. Staff were ok, efficient without being engaging. Breakfast and the room were standard HIExpress fare. November 29, 2014
Rated 4.0 out of 5.0 by Great staff welcome Good nght sleep, good food, friendly service, convenient location November 28, 2014
Rated 5.0 out of 5.0 by clean no problems. would recommend a stay here. it was clean and the staff were friendly. November 26, 2014
Rated 5.0 out of 5.0 by great room as air conditioning was in toilet so door could be kept closed would stay in Stafford Inn again for the above reason as in another Inn air conditioning was in the bedroom which was noisy and more difficult to fall asleep and Adele receptionist was really helpful..deserves an award November 25, 2014
Rated 5.0 out of 5.0 by Great Customer Service First rate reception. We booked 5 rooms and were in within minutes. Fabulous service and very customer focused. November 21, 2014
Rated 5.0 out of 5.0 by Friendly Helpful attentive Staff, excellent Everything was very very acceptable, made to feel welcome, and, staff show genuine interest in assisting in any way. comfortable rooms, excellent sleep. would definitely stay here again, and would be happy to try other hotels in this chain, if they ALL are as good as this one you have an excellent business. Your Staff are a credit to you, friendly, helpful and attentive with out being over bearing or intrusive. Well Done November 21, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel at the price Enjoyed my stay very much, considering this is a new hotel the price was great. Best WIFI signal I’ve ever had in a Holiday Inn branded hotel. Extremely Impressed, will be staying again in the near future. November 18, 2014
Rated 5.0 out of 5.0 by Holiday Inn Stafford Found this hotel to be very comfortable clean and welcoming. The staff were very friendly and professional and greeted you warmly on your arrival. The hotel room was warm secure clean and very comfortable with coffee and tea facilities. The restaurant and the bar area was clean tidy and well stocked the meals were very good. A pleasure to stay at with a price that is very good value. November 17, 2014
Rated 4.0 out of 5.0 by One night stay; overall very good Best parts: Check in/out was easy; rooms are spacious, modern, and comfortable; shower temperature control is good and cooperative (a rarity in hotels!); the heater in the room is very powerful and adjustable; everything was clean; there was an abundance of clean towels upon arrival; Freeview TV; Free wi-fi Internet; breakfast choices are very good, and there is a TV in the dining area with subtitles enabled, so as not to disturb anybody who doesn't wish to hear it. Worst parts: Staff are helpful and satisfactory, but could have looked a bit happier and welcoming, and could have been more communicative; there is not an abundance of wall sockets in the room, and there should have been one closer to the beds to charge phones when used as morning alarms; the elevator is unsettling, as it's still moving when the door begins to open; the blocks on the wi-fi service sometimes blocked legitimate and safe sites erroneously; the pillows provided seemed to be the wrong size for a comfortable neck position, so required quite a lot of repositioning and compromise. Overall, I would recommend November 15, 2014
Rated 5.0 out of 5.0 by Great stop-over off M6 If you are travelling on the M6 and need a break, there is nowhere better than the Holiday Inn Express, Stafford. Friendly staff and good eating choices outside plus a quiet, comfortable room. This was my third visit and, if I'm on the M6 again, the Holiday Inn Express will be my automatic choice for the night. November 14, 2014
Rated 5.0 out of 5.0 by Great location, comfort and service We recently stayed here during out visit to Alton Towers and I can highly recommend it. The hotel was clean, comfortable and breakfast was fantastic. Many thanks! November 11, 2014
Rated 5.0 out of 5.0 by Great Experience Overall l like this brand and stay whenever I can. I would have liked more lighting options and more plug sockets in room but overall good. Breakfast was a bit disappointing only sausage as meat option (I prefer bacon) but coffee was great :) November 11, 2014
Rated 4.0 out of 5.0 by Good place for a stopover Great place to break the journey when journeying from one end of the country to the other! November 11, 2014
Rated 5.0 out of 5.0 by room and breakfast THE ROOMS WERE TO AN HIGH STANDARD AND VERY CLEAN WITH MOST FACILITIES AND NEEDS CATERED FOR ALSO THE BREAKFAST MENU WAS EXTENSIVE AND OF GOOD QUALITY November 10, 2014
Rated 4.0 out of 5.0 by Fantastic staff , nice hotel Everything you need, nice rooms, good bar, free parking & staff that smile & nothing is too much trouble for them, including finding a screwdriver set to avoid a 4 year old going into meltdown because a toy car had broken. November 7, 2014
Rated 4.0 out of 5.0 by Does what it says on the tin Fine for an overnight stay. Think the pub/restaurant over the road as part of the facilities was a little shabby November 6, 2014
Rated 5.0 out of 5.0 by Great Stay I can101% recommend this Hotel Dog friendly. Clean and comfy rooms. Everything you need in house. The Chinese and Pub accross the road are not worth visiting. We tried both. November 5, 2014
Rated 5.0 out of 5.0 by Great Location, Comfortable and Clean. This is our second stay at this Holiday Inn and it was great again. Room was clean and beds were very comfortable. Staff were friendly and efficient. Breakfast was great, a good selection of cold foods and eggs, sausages and beans off the hot table. Sausages have improved from last time and were really very nice. Location is great for Alton Towers, about 25mins drive away providing you avoid peak times through Stafford so go early and leave the park late. Opposite the Hotel is a great pub and a Chinese for the evening as well. Would definitely recommend and will be staying here again next year. November 4, 2014
Rated 5.0 out of 5.0 by Service very good, bed comfortable Overall very good Stayed at this hotel previously and the Staff were just as good this time, clean, comfortable and good sized rooms, would recommend Stafford for a short or long stay. The costs were very competitive and the service very good. November 4, 2014
Rated 4.0 out of 5.0 by Good Value for the price Generally good - but not exceptional. You get what you pay for - in this case, a comfy, reasonably modern bedroom with a good TV. The bathroom could do with a bit of TLC - its the little touches that are missing (for example, the paint is new, but the quality of the painting is poor). For me, the breakfast, even though its included in the price, is quite poor - i would prefer to pay more to get a better choice. So for me its "7 out of 10, could do better" November 3, 2014
Rated 5.0 out of 5.0 by WHAT A GREAT PLACE TO STAY My husband and I stayed here for 2 nights and were extremely impressed with the overall experience. The staff were very friendly and welcoming and could not do enough for you. The room (double with sofa bed and no smoking) was very clean, comfortable and inviting. It even had a heater on the wall which we could use allowing us to control the room temperature, which impressed me as I always feel the cold !!! The only downside is that we found the drinks from the bar quite expensive - but the pub across the way is a lot cheaper but closes before the hotel bar !!! Taxis into Stafford centre are reasonable (about £6) but they rise in price after midnight. We would definitely stay here again and recommend it very highly. November 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Very comfortable and will be back, I have stayed with friends and have recomended this hotel to others October 30, 2014
Rated 4.0 out of 5.0 by Not up to normal standard Power cuts made the stay less comfortable than we have experienced at this hotel before. Also on this occasion there seemed to be a large number of families with young children, therefore the cooked breakfast bar ran out of some ingredients fast. I have stayed at this hotel a number of times and this is not my normal experience, normally it is very efficient and well run, staff very friendly and helpful. October 29, 2014
Rated 5.0 out of 5.0 by Always our choice in Stafford We always stay here when we come to Stafford and we're never disappointed with the service we get October 26, 2014
Rated 4.0 out of 5.0 lovely hotel had a lovely stay but the breakfast wasn't up to much need put a bit of sausage and bacon makes it worth waking up for when you've stayed October 23, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Great place to stay at a reasonable price. I recommend it to others. October 23, 2014
Rated 5.0 out of 5.0 by holiday inn had a great weekend in the holiday inn and enjoyed everything about it could not complain about anything sleeping area great breakfast area beautiful staff were brilliant and very helpful and would stay there again thanks again ;;tony October 22, 2014
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