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Rated 4.3 out of 5 by 248 reviewers.
Rated 4.0 out of 5.0 by Good Hotel Welcoming and comfortable. Would use again. No problems. June 19, 2014
Rated 5.0 out of 5.0 by Great stay. Just had 2 very good nights with lovely clean comfortable rooms, service and staff friendly. An unexpected and good selection at breakfast. Very child friendly with a small play room. Only down side was other guests dogs barking over night in parked cars. June 18, 2014
Rated 4.0 out of 5.0 by Good overnight Hotel Would recommend this hotel as a good place to stay on your way to other places. The room was clean and comfortable. June 15, 2014
Rated 5.0 out of 5.0 by Great accommodation for families We had a weekend away at Alton Towers and only wanted somewhere for 1 night. This Holiday Inn was only 26 miles away. The staff were very pleasant, the rooms were clean and it was great for families. We had a double bed and double sofa bed for the kids, which was just as comfortable. The continental breakfast was lovely. The hotel was great value for money, we would definitely stay there again. A lovely weekend all round!! June 11, 2014
Rated 4.0 out of 5.0 by Excellent staff Stayed for a night out near by, highly recommend. Service excellent, clean and comfy June 11, 2014
Rated 5.0 out of 5.0 by Great place to stay I stayed at the holiday inn express with my husband as we were attending a wedding nearby.. The hotel was really comfortable and clean, breakfast was fine but we did have to wait for the sausages and egg to cook. I really wished they would do bacon as well.the price is really good too. We would definately stay there again June 11, 2014
Rated 3.0 out of 5.0 by Good service poor breakfast Overall good pity about the room booking and breakfast June 11, 2014
Rated 5.0 out of 5.0 by Excellent service and friendly staff If traveling on the M6 this is the place to stay . Easy access to several interesting places even Alton Towers. June 5, 2014
Rated 4.0 out of 5.0 by Nice Hotel Nice hotel but breakfast could of been better,Orange juice was like water coffee not the best June 4, 2014
Rated 5.0 out of 5.0 by Holiday inn express stafford Just what we expected first class try not to stay any where else if given a choice June 4, 2014
Rated 4.0 out of 5.0 by Great only for uncomfortable beds Great budget hotel to stay, but i just couldnt sleep with the mattresses being so uncomfortable i could feel the base and my daughter had to sleep on a sofa bed which you could feel the springs through we had to ask for lots of pillows for her to lie on for her comfort, also the place was very warm, air conditioning wasnt on or we didnt no where it was to use areselfs, but other than that we did have an ok stay for 3 days June 3, 2014
Rated 5.0 out of 5.0 by A Genuine Rest Our first visit to this Holiday Inn Express and we were delighted with all aspects of our stay (as was the dog). Staff were very helpful and friendly in providing for our needs (and those of the dog). Nothing was too much trouble and their manner was first class. The room was clean, warm and nicely furnished and equipped. breakfast was simple but plentiful and for the price we paid for the night we thought this Hotel to be exceptional value for money. Highly recommended. June 2, 2014
Rated 4.0 out of 5.0 by Great staff The room was very clean and tidy. Unfortunately the beds and pillows let it down. The staff were incredibly helpful especially the lady at breakfast unfortunately we did not get her name but she is defiantly an asset and a good represetitve for your company May 30, 2014
Rated 4.0 out of 5.0 by M6 Stafford Hotel Pleased to inform you that The Holiday Inn Express at junction 13 is as described. Very handy for access to M6 and the world around. The hotel offers a good class of accommodation with pleasant staff May 25, 2014
Rated 5.0 out of 5.0 by Comfy night stay Stop off en route home. We were welcomed as Gold members, but were not given a choice of points or a drink. I had to ask when checking out for the points. Other than that the stay overnight was good, comfortable and very pleasant. May 23, 2014
Rated 5.0 out of 5.0 by A good HI Express Another good stay, nothing to complain about. A good basic breakfast free of charge. At jct 13 of the M6 unless you are a very light sleeper this will not be an issue. The staff are very accommodating and handle unreasonable guests with professionalism. May 11, 2014
Rated 5.0 out of 5.0 by Stopover Used this hotel in a stopover on journey from Scotland to Devon. Excellent hotel, close to other eating houses although evening menu in hotel more then adequate. Breakfast in hotel was excellent, the variety was more than I expected. Very clean and staff very pleasant and attentive. Would certainly look for Holiday Inn Express for future stopovers. Value for Money May 9, 2014
Rated 3.0 out of 5.0 by Good overnight stop Perfect place to crash while driving long distances. The only problem we had was finding a place to eat! The desk staff acted as if they had never heard of Stafford or Stoke-on-Trent! They could not provide us with a map. They could not identify any restaurants within 10 miles. They were pleasant people, but not useful to hungry travellers. I was pleased to discover that Stafford is a lovely town with many shops and restaurants! The Indian restaurant at which we ate was terrific, and crowded with locals. I wanted to give the restaurant's card to the desk clerks to pass on to other hungry travellers. I know a desk clerk is not a concierge, but efficiency at paperwork is not sufficient in a hotel clerk. This hotel exemplifies the reliability of the Holiday Inn chain. May 8, 2014
Rated 5.0 out of 5.0 by Does what is does extremely well An excellent position just off the motorway makes this an ideal stop over for long journeys. Rooms are spotless and comfortable, breakfast is plentiful with good choice and the staff are very pleasant and helpful. It is excellent value for money. May 7, 2014
Rated 5.0 out of 5.0 by Convenient and comfortable. ! Good reception and a great breakfast. Very comfortable bed and excellent facilities. April 30, 2014
Rated 4.0 out of 5.0 by Good value for money. Stayed overnight on our way to Southampton. Perfectly positioned for motorway. Very pleasant staff. The hotel was very clean. All in all good value for money. Would definitely stay again. April 27, 2014
Rated 2.0 out of 5.0 by Hotel fails to get the basics right Firstly the breakfast is poor. If you wake up looking forward to the breakfast then it's very poor. Very few cooked choices - only scrambled egg on offer and this did not taste nice, very cheap sausages and bacon had run out. Perhaps you can excuse the breakfast as it is marketed as being "free". What you couldn't excuse would be the quality of the beds. It is bad enough to only be offered a double sized bed when other cheaper nationwide brands offer king size as standard. But when you also combine that with a very cheap quality of mattress it makes it incredibly hard to get any quality sleep at all. The problem with cheap mattresses is they don't offer support close to the edge and so if that is where you choose to sleep then you end up at such an angle that you feel you are going to slide out of the bed. This might not be a problem when sleeping on your own but if sharing the bed then it really reduces the area where you can sleep horizontally to a very small area indeed. I was staying at this hotel to split up my journey from London to the Highlands of Scotland and therefore the quality of sleep was very important for me. For a Holiday Inn Express to fail to deliver in this area is fatal and unfortunately i couldn't say i would wish to stay in one again. April 22, 2014
Rated 5.0 out of 5.0 by Great value for money Great budget hotel. Great price, great room, great staff and great breakfast!! What more can I say apart from I will definitely be back. April 21, 2014
Rated 4.0 out of 5.0 by Very close to M6 & its' road noise... but good overall Nice HI Exp close (very close!) to the M6 at J13. Didn't sleep very well as bed was uncomfortable & road / traffic noise from busy M6 woke me on several occasions - had asked for a room away from the road but this wasn't allocated. If staying ask for a room away from end of hotel closest to the motorway itself. Everything else is as you would expect & good or better. April 14, 2014
Rated 4.0 out of 5.0 by Very good Surprisingly quiet in the room even though it backed onto the slip road of the motorway. Would be very happy to stay here again. April 6, 2014
Rated 5.0 out of 5.0 by Amazing A***** great from start to finish Staff were the best I have ever experienced :D March 27, 2014
Rated 4.0 out of 5.0 by Excellent value for money Good mattresses, good shower, clean room, pleasant staff. March 27, 2014
Rated 5.0 out of 5.0 by Excellent staff good hotel I've stopped at this hotel many times usually using my IHG reward points. if this is a problem to them they never show it. Staff are very welcoming and there are a few food options both in the hotel and close by. I've never been disappointed when I've stayed here March 25, 2014
Rated 5.0 out of 5.0 by Very friendly and ideally located This is a great hotel and ive stayed in plenty of HIEXP but this is a jewel in their crown-ok so they all look the same but as i travel extensively you look for that little extra in their customer service and thats what i got in Stafford-well done guys and i will certainly be back! March 11, 2014
Rated 5.0 out of 5.0 by A Good Holiday Inn Express A good Holiday Inn Express; just off the M6 at Jct 13. The Chinese opposite is of excellent quality and the pub opposite serves typical mass produced pub grub and there for excellent value for money. The hotel now serves light bar meals with Pizza, chips etc.(Pepperoni recommended) Finally on food the local village of Penkridge has a wide range eateries and recommended. Not recommended are the local Taxi firms who charge a fortune for a 3 mile drive 'as they go outside the borough' ....where ever they originate from. The breakfast is free and provides more than most people eat at home, so don't complain that its not a 'full English,Scottish,Welsh or Irish. Rooms are good, clean and tidy with free basic WiFi through out. Negatives? some showers lack pressure and the bar is a bit pricey. Like all Holiday Inn Express Hotels, not brilliant for a 2 week holiday but great for several nights on business or pleasure. Highly recommended for hotel of its type March 7, 2014
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