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Rated 4.0 out of 5 by 94 reviewers.
Rated 3.0 out of 5.0 by Loud room doors and poor sound deadening People let their room doors slam, waking us up too early (7 A.M. Sunday) and frustrating our attempt ro go back to sleep. Adjoining room conversations too easily heard through closed doors. July 16, 2014
Rated 4.0 out of 5.0 by Clean, comfortable, helpful and hard-working staff Convenient to close shops as well as downtown with their shuttle service, enjoyed the quick valet service, a pool was available in the adjoining property, nice breakfast with an attentive staff. July 15, 2014
Rated 3.0 out of 5.0 by Convenient Place might be better when construction complete I like the room and service, but breakfast room is too tight to walk around, service staff was very attentive and food was fresh. wish I would have known about construction, it was noisy you have to watch your step when getting out towards garage door. would be nice if parking charges can be added at register and parking card can be provided July 11, 2014
Rated 4.0 out of 5.0 by Friendly Staff Special thanks to Amanda who helped me with access to a local health club while the on-site facility was being updated. July 8, 2014
Rated 1.0 out of 5.0 by No airconditioning We booked two rooms. The first room the AC would shut off after 15 minutes. Set to 64, temp in the room 72 - A/C would shut off. Maintenance was called and couldn't fix the problem so we were moved to the room next door. The A/C stayed on (or most likely THE FAN) but the room stayed at 71 the entire night. In all seriousness, we weren't dying, but it was NOT a comfortable stay. It was muggy in the room from the storms ... and our daughter down the hall had the EXACT same issues. But funny enough, the controls in the hallways were set to 64 and by God, it was colder in the hallways that it was in our rooms. NEVER WILL WE STAY HERE AGAIN. Oh. And housekeeping tried to bust into the room at 9:15am. C'mon, seriously? 9:15???? July 8, 2014
Rated 2.0 out of 5.0 by No air conditioning The room we were assigned at this property had air conditioning issues - the a/c would go on for a bit and click off. (We had it set at 64 and it would only cool to 72.) Maintenance came, couldn't find the problem and we were moved to the room next door. Air conditioning in 2nd room stayed on - but room would only cool to 70. You could tell the air wasn't working as it was really muggy in the room. (Daughter's room on the same floor had the same issue.) Did we die? No. But we were uncomfortable and had a horrible night sleep. We paid for a room with individual heating/cooling - two rooms actually, including our daughter's - and ended up having a fitful night of non sleep. Oh. And housekeeping knocked once and tried to barge in at 9:15am. Seriously? IT'S NINE FIFTEEN. Not a good stay. Probably the worst property in a long time. July 7, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service This property is connected to a renovation of the former Stamford Plaza. The other half of the complex is a complete re-transformation into a Crowne Plaza. It can be a little confusing when you first arrive, and I believe you have to walk through the construction to get the indoor pool and fitness center. My husband and I stayed at the Holiday Inn Express side of the property for 3 nights for business in Stamford and a one-day excursion into NYC. The only room available was a 2 double bed room -- but that was fine. The room was very comfortable, clean, and they uphold their non-smoking room policy. Lilli was at the front desk every morning with a friendly greeting and ready to help answer any questions that day. We made it down for breakfast on two mornings. Someone needs to take the pancake machine in for repairs because that was causing a backlog. Other than that the breakfast was the typical HI Express breakfast fare. We definitely appreciated and utilized the hotel's free shuttle. We especially enjoyed when Michael was the 'evening shift' shuttle driver. If we ever need to stay in Stamford again, we'd certainly rebook at this property. July 6, 2014
Rated 5.0 out of 5.0 by Really nice place to stay Do not hesitate to stay here.The hotel is clean,staff are friendly,rooms are spacious and very modern and up to date. Bathrooms is spotless,bed is comfortable and you get a lot of pillows! June 25, 2014
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