Rated 4.0 out of 5 by 111
Rated 4.0 out of 5.0 by btraveler76 Quality Business Stay
- Overall experience of this hotel is terrific.
- Quality of the furnishings and the look and feel is higher than the price you pay.
- Bed pillows are excellent.
- Bathroom could have been a bit cleaner.
- A tiny bit of noise in the hallway - seemed a bit more than should be.
- Omelette was cold and a bit odd.
August 18, 2014
Rated 4.0 out of 5.0 by mitardiff staff communication
I have stayed at this property many times. The people are friendly and helpful, but in two separate instances I have noticed a lack of staff cohesion surrounding guest relations. In one instance I called the front desk regarding a lost item from a previous stay, but lost and found is handled through house keeping so they could not help. The problem is that housekeeping is not available during the hours that I am generally at the hotel, so I had to deal with this during my workday. During my most recent stay I left my keys on the front desk at check in. When I went to leave in the morning I realized I had lost my keys and again called the front desk. It turns out the night front desk clerk had given them to the valet, but nothing was communicated to the next front desk shift. After searching all over the property it dawned on me to check with the valet, and sure enough my keys were there, but if I had relied solely on the front desk staff I would have never found them. Both cases were totally my fault and the staff was friendly and helpful as they could be, but better communication between departments could have made my life a lot easier.
August 15, 2014
Rated 3.0 out of 5.0 by Visit NYC clean rooms
Clean rooms, nice clean lobby, great breakfast. Was convenient, took shuttle from hotel to train station, and boarded a 40 minute express shuttle to NYC. Great location to visit NYC and not have to stay in the city. but the train fair averages 30 per adult and under 10 for children RETURN.
August 14, 2014