Rated 4.1 out of 5 by 99
Rated 2.0 out of 5.0 by Cottoncol Too many rough edges
The experience started badly when our check in (at 5.00 pm) was held up because one of the 2 rooms we had booked had not been vacated by the previous occupant. When we did finally get access we were given the wrong room keys and had to return to reception - not what you want after a transatlantic flight with two toddlers.
The room was okay but had a number of issues. The bathroom had no vent so steamed up quickly. There were no towel rails - we had to hang towles over the shower curtain rail. In the kitchenette one of the drawers was broken. Lastly the wardrobe space was very limited.
Service was mixed. On the plus side the shuttle drivers were really helpful and the security / valet team were always polite and friendly. However some of the front desk team were hopeless. On one occassion the elevator was not working so I had to take the stairs. No problem except that the front desk sent me on a wild goose chase into the conference center (which at time of writing is going thru a renovation so resembles a building site and has no signage or directions) and after ending up in a kitchen area I retraced my steps to the front desk. The same receptionist sent me back the way I came but fortunately the valet intervened to show me that all I had to do was walk out the front door and take an external entry into an alternative staircase that was literally 5 yards from the entrance door.
I would not recommend this hotel.
July 28, 2014
Rated 5.0 out of 5.0 by JetsetterMom One Step Closer to Home
I traveled to Connecticut twice this summer for work and stayed here the night before my return flights. It is accessible from the freeway and less than an hour drive to JFK. The hotel is contemporarily in design and the design flows consistently onto the hallways and rooms.
The Standard room is very spacious, comfortable and quiet. I was privileged to new towels, and used complimentary WIFI and wake up call.
I will definitely stay here again if my trip repeats and strongly recommend it. It is located with a good selection of restaurant within walking distance, shopping, and downtown. Within a 15 minute drive, you can visit Greenwich, another great town to visit.
July 25, 2014
Rated 5.0 out of 5.0 by KevinLW Love it!
i loved this hotel, cleanliness, comfortability and customer service were excellent.
July 24, 2014