Rated 4.0 out of 5 by 333
Rated 5.0 out of 5.0 Crowne Plaza White Plains visit
Just wanted to say thank for a lovely visit. We were in town for a wedding and enjoyed our stay in White Plains at your hotel very much. I especially wanted to commend GARNER at the front desk, who was very knowledgeable and helpful during our check-in and check-out processes. He coordinated two reservations and answered all questions respectfully and politely -- thanks again!
July 29, 2014
Rated 4.0 out of 5.0 by pilot nick breakfast
you should have breakfast available all day
or at leasr till 2.00 in the afternoon.
July 23, 2014
Rated 1.0 out of 5.0 by ccstyle Don’t count on using the internet!
I arrived at the hotel at 3:30AM and the room looked beautiful; however, the room smelled like it was mildew. I called down to the front desk and the representative told me that I could change rooms to the room next door (I was in room 335). When I went to the front desk I was told sorry the room has been taken. I was at this hotel because of a wedding and the whole family was on the same floor except for the bride/groom. I also had trouble connecting to the internet (the IP adopter was being used by someone else) and I was told over and over again that the router would be rebooted but it was never done. I went downstairs to the Business area but there were children there all day listening to music or playing games. I was not able to complete my reports for work and I missed an important deadline. I was under the impression that I could work and relax at this hotel but I was completely wrong.
July 23, 2014
Rated 3.0 out of 5.0 by Momto3youngboys Could Use Some Improvement
I have always enjoyed the Crowne Plaza White Plains. We used them for our wedding guests and have stayed several times since even though we live in Yonkers. However, this most recent stay I think could have been improved. First, the guest gift bags were not available when we checked in after hours. I don't see why these cant be at the front desk for guests who are part of the bridal party or for some reason have to check in after the wedding. Needless to say, I called in the morning and waited over a half hour without a return call of the status of the gift bags. When I approached the front desk after checking out they were very helpful. Perhaps it was one of the individuals checking people in that declined to return my call. With respect to the bar - its great that everyone can meet after hours and enjoy some more time together however I didn't realize the bar was open for people to come off the street with their own liquor. They were not guests at the hotel and were taking up several couches with their own drinks. In addition, someone dropped a glass and the bartenders had to be told several times that there was broken glass on the floor before calling someone to clean it up. The broken glass happened right in front of them in the bar area. Finally, I think when cleaning the rooms the room service attendants should ensure the alarm clock is disabled. We were woken by the alarm clock at 6 am. It would be a nice touch. I really enjoyed the room spray and night kit. That was a nice touch.
July 23, 2014
Rated 5.0 out of 5.0 by TomMcCharlottesville Wonderful Property
An excellent experience! Staff at check-in was efficient, helpful, and courteous. We were recognized as Platinum Elite members and assigned a very comfortable room. Thanks also for the Breakfast Buffet which was complimentary and delicious. We really enjoy the Crowne Plaza brand.
July 21, 2014
Rated 4.0 out of 5.0 by strong1 no free wifi
no free wifi
I cant believe in 2014 there is no free internet
July 17, 2014
Rated 5.0 out of 5.0 by Goggie69 Excellent all around
We enjoyed our visit and Mark the host was great at the arriving door. I wanted to know where you purchase the pillows fantastic.
Very clean room by Juana I think is her name,hard working and very kind to ask if we needed anything, I will stayl because of her.
The only part is upon arrival very slow check in.
Hope to hear where I can purchase pillow or what they are made of..
July 17, 2014
Rated 5.0 out of 5.0 by Pleasedguest10 Excellent hotel!
Recently stayed here while we attended a wedding at Mansion On Broadway. The staff was friendly and accommodating. Our room was clean, comfortable and cozy. Definitely recommend this hotel to anyone staying in the White Plains area!
July 16, 2014