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Rated 3.7 out of 5 by 516 reviewers.
Rated 5.0 out of 5.0 Stay Room good. Stay comfortable. Heating a bit noisy and difficult to regulate. Breakfast could do with bacon on offer. Generally happy and will stay again. Convenient quick link to airport. Much more good than not good. December 23, 2014
Rated 2.0 out of 5.0 by Very poor IHG experience I stayed at this hotel as a loyal, 10yr+ IHG Rewards Club member as I had an early flight to catch the next morning from Stansted Airport. I know that Holiday Inn Express hotels are generally 'no-frills' but I have come to look forward to their friendly welcome, decent bar service and little extras like free wifi and a genuine thank you for my loyalty. On this occasion the hotel was a disappointment, down to the following points: 1) Hotel/airport bus shuttle: the bus is not free for hotel guests and costs £3. The buses advertise a timetable but do not run to this and drivers can't accept credit cards - a surprising lack of convenience considering the international nature of the hotel's guests. 2) It seems that most of the hotel guests reach it by the shuttle bus but as there are only two check-in desks, a large queue forms each time a bus arrives. My check-in experience took over 13 minutes, unacceptable considering the number of rooms at this hotel. It was not clear why the staff was so unprepared for the volume of customers. 3) There was no recognition for IHG Rewards Club members. The member of staff at check-in said, "You're a Reward member. Do you want points or a free drink?" This was an insulting introduction to the hotel. 4) I haven't stayed in an IHG hotel for a long time that did not offer free wifi, not even to Platinum members. This hotel has 'Free Wifi' posters everywhere but this is highly misleading - it is free only for the first 1 hour of use and then you have to pay. A tip - there's a McDonalds opposite the hotel with free wifi and even the airport itself has a better deal. This is not the only hotel for Stansted airport. Although I rarely stay in any chain other than IHG, next time I have to use this airport I'll be using their competitor. December 22, 2014
Rated 1.0 out of 5.0 by Noisy The staff and service were courteous and efficient, consistent with other IHG hotels that I use regularly. The room was clean and in good condition; no complaints. The problem with this hotel is noise. I went to bed at about 10 pm, as had to get up at 5 am for an early flight the next day. Impossible to get to sleep before midnight due to excessive noise in the corridor and adjacent rooms. Also, woken before 5 am by noise again; banging doors and voices. I'm not an especially light sleeper and rarely am I troubled by noise in hotels. Seems to be an issue with this particular hotel. Better soundproofing required, it seems. December 22, 2014
Rated 1.0 out of 5.0 by Not up to IHG standard Room ok but free wifi is only for one hour now. No good if using it for business. Restaurant not very busy but we had to ask Kris how we ordered. He apologised for the long wait and even though it was not his section he looked after us very well. Food was good. Roberto at the bar was left on his own but did a great job satisfying customers. Although I paid the bill before going to bed I was still presented with a bill for dinner the next morning. I hadn't realised that they hadn't put it on the night before. It almost made us miss the shuttle bus. Unfortunately I have booked another stay in early January which I can't cancelled otherwise, even though I'm a IHG card holder, I would seriously look elsewhere. Kris and Roberto saved the day. December 21, 2014
Rated 5.0 out of 5.0 HOLIDAY INN STANSTED I arrived at the hotel after a long and stressful day , to be greeted a very pleasant receptionist who made me welcome and quickly booked me in. My room was very comfortable and I was able to have a good nights sleep , before leaving early the next day on business. I would not hesitate to recomend the hotel to friends and will most certainly use it myself again December 20, 2014
Rated 5.0 out of 5.0 by Stay at Stansted Holiday Inn We stayed here overnight prior to an early morning flight. I would do so again. December 16, 2014
Rated 4.0 out of 5.0 by Handy comfortable airport hotel The staff were friendly and welcoming, and the bed was very comfortable. However, the choice of items available for an early breakfast is rather limited. It would have been nice to be able to boil an egg, for instance. December 16, 2014
Rated 5.0 out of 5.0 by Early flight Got short break off to a good start with this "overnighter". Staff excellent , service with a smile .... Even at 3:30 am !. Wish I had arranged car parking there also. December 14, 2014
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