Rated 3.7 out of 5 by 443
Rated 1.0 out of 5.0 by Sleepless123 Terrible sofa bed and costly shuttle bus.
2 Concerns with my stay at the Holiday Inn Express on 6rh July: (1) As a group of 6 we booked 2 family rooms. The sofa bed in room 326 was absolutely impossible to sleep on: it was slanted downwards towards the sofa end so I switched direction and it was effectively raised in the centre and no amount of adjusting the central support leg allowed the bed to be set horizontally. In addition the level of firmness of support was totally inadequate. I highlighted it to the night porter on check-out at 4.30am. The sofa beds are not fit for purpose and that particular one was broken. I left it at that with the Porter. As we were only staying ~6 hours it would not have been worthwhile to sort it when the issue became apparent at midnight or so. (2) Secondly there is a â‚¬5 euro charge per adult, each way, for the shuttle bus to the Airport which amounted to a total of â‚¬20 charge for no more than a 8 minute round trip journey. I have traveled the world, staying in many hotels many of which were situated a much greater distance from the Airport and have never come across a charge of this nature. There was no indication, that I recall, when booking the room. Also there was a very irate German customer who also raised the concern when we were checking in which added to this negative experience. Overall my compliments to the staff for their level of assistance and professionalism, particularly when dealing with the irate customer.
July 16, 2014
Rated 5.0 out of 5.0 by Tonic14 Great hotel and the rotisserie is a must !
I am an agent for ATPI business travel and have stayed in many holiday inn and hotels. From check in to check out
It was great. Room was clean and tidy. When I asked
For mors milk and sugar they were sent straight
Away. The receptionist upon checkin recommended
The newly refurbished rotisserie restaurant at the hotel
For our dinner. We shared a half chicken smothered
In cheese bacon and BBQ sauce. It came with a free
Salad bowl and I have to say the salad bar was
One of the best I have seen. The chicken was perfect
And would recommend anyone who stays here to
Give it a try
Overall a great hotel and even greater food
July 15, 2014
Rated 3.0 out of 5.0 by All names are taken?! Cramped Room
Although the hotel building looks new, the room was small, when one person sits on the chair, the other person cannot get through behind the chair.
The 'free' WIFI kept cutting out, and you have to fill sign in every 15 minutes. It seems that the hotel also offers 'premium' WIFI at 10 pounds a day.
For those who stays for one night, the hotel is adequate. There is nothing around the area, and you need to take the shuttle bus to the airport and then take the local bus to the nearest town. It was rather expensive travel.
July 15, 2014
Rated 5.0 out of 5.0 Great hotel for the price
I got a great deal for the hotel online. We checked in quickly, the room was just as we ha asked with twin beds. It was very clean, even though we were fairly near to the entrance it was very quiet and a great nights sleep was had. I would stay again.
July 14, 2014
Rated 4.0 out of 5.0 by Kjer76 Great stay before a morning flight
We, a family of four, stayed here for the third time before an early morning flight. The hotel is very clean and comfortable. Its location near the airport is very convenient. Our children are also entusiastic about the rabbits outside. We have recommended this hotel to friends and family and will probably stay there for our next visit to England.
July 13, 2014
Rated 5.0 out of 5.0 by Bee4 excellent value
Efficent check in even though it was late at night.room was clean very comfortable bed and pillows.Would stay again if in area
July 13, 2014
Rated 2.0 out of 5.0 by IHG Flyer NO WIFI OR MOBILE PHONE SIGNAL
Every time i stay at this hotel;
1. I don't receive my points
2. Also the there is no wifi, that works, i could not even receive a simple email! it was that poor a signal......reminded me ok a 56k modem
not super-fast fibre broadband
3. Im on O2 and the signal strength barely reaches one bar
July 12, 2014
Rated 5.0 out of 5.0 by Bern257 Recommended
The reliable shuttle bus is an easy transfer to and from the terminal and leaves from the last stand at the airport bus station and operates every 30 minutes direct to the main entrance at the hotel. Become an IHG rewards member and take advantage of many privileges including priority check-in at this hotel. Staff here are extremely helpful and friendly. Good bar and restaurant facilities. Clean, quiet and comfortable rooms ensuring a good nights sleep. Recommended.
July 11, 2014
Rated 4.0 out of 5.0 by UlliW Übernachtet wegen Frühflug
Für eine Nacht, war alles ok. Transfer am frühen Morgen zum Flughafen,4:30 Uhr Bus war total überfüllt.
July 11, 2014
Rated 4.0 out of 5.0 by Su1951 Good position; poor reception
Booked this hotel as convenient for the airport when arriving on a late flight.
Clean and comfortable, good value.
Reception staff on arrival were totally disinterested and could have been easily replaced by a machine.
No room service and limited choice at breakfast .... No bacon, no choice of eggs. Croissants were nice though.
July 9, 2014
Rated 5.0 out of 5.0 by Tyrol14 A real WOW! factor stay
This stay was brilliant. It was such good value. Shuttle service to ad from the arport was good, though crowded. The food was amazing with plenty of choice. The person on reception attended to our needs very promptly and was so pleasant about everything. There could have been hiccoughs because of my changes, but everything went through totally soothly. I was really would like to mention the person who was on reception, who acted as our personal attendant. Every tme we asked for nything, she attended to us and found soeone else to man the desk. It was a Wow! stay.
July 8, 2014
Rated 5.0 out of 5.0 by DJPickle Convenient and comfortable
Would definitely recommend this hotel for flying out from Stansted Airport as so close. Very warm and welcoming hotel ambiance and staff and room clean and modern. Got good nights sleep and secure in the knowledge that my car would be safe and easy to pick up from the Hotel Car Park - great value for room and 9 days parking.
July 7, 2014
Rated 5.0 out of 5.0 by xhls 服务周到热情
July 6, 2014
Rated 4.0 out of 5.0 by Alba05 Good Value
Good customer service, comfy and clean rooms, very close to airport.
The breakfast was not completely ready, anyway it was enough to start the journey
July 6, 2014
Rated 4.0 out of 5.0 by Tiff 1 Excellent Staff
A good nights sleep after a tiring day. Bar and restaurant facilities very good
July 6, 2014
Rated 1.0 out of 5.0 not a good stay
I am afraid I have several complaints to make. First, the room was not isolated so I could hear all the noises coming from the corridor, second, the toilet overflow was broken and water was costantly flushing. My colleague had the same issue in her room. Very poor maintenance. Third, the light above the bed made some horrible noises once switched off. Fourth, breakfast was very disappointing, no pastries, no cooked breakfast. Fifth, the restaurant was poorly maintained, the tables were dirty, the chairs were all badly stained with food. Finally, the aircon in the room was so noisy that could not be used, consequently, together with all other issues, I had a really bad night and could not sleep.
July 3, 2014
Rated 5.0 out of 5.0 by mightywoolst easy does it
everything was so easy ,car parked safely,nice beer ,good sleep,very good breakfast, good shuttle bus, winners
July 3, 2014
Rated 5.0 out of 5.0 by Stusmurf Stansted stay
Decent room, friendly staff and close to Airport.. does what is says on the tin!
July 2, 2014
Rated 1.0 out of 5.0 by Dominic13 Nice room but don't eat or drink here, the service is not 3 star
The "Express" in Holiday Inn Express clearly means the opposite.
The queue for the bar was ten people deep with just one employee serving, not his fault but it took far too long e.g 15 to 20 minutes to get served. I complained to another member of staff who was floating around doing very little and was told "well everyone else has to wait too". Wrong answer and wrong attitude, get the staff on some customer service training and sort your staffing arrangements out Holiday Inn!
The "restaurant" and I use that term lightly, is nothing short of a works canteen, absolutely terrible. We overheard customers complaining that they had been waiting for over an hour after ordering and still no food had arrived so the slow service is clearly not confined to the bar. We walked around to the hotel next door which is a 2 minute walk away and had our evening meal and drinks there, a much nicer venue with quick service. We commented to the staff about how poor the Holiday Inn was and were informed that they are always getting people come in from the Holiday Inn with the same complaints that we had. Now that we do believe.
Shape up Holiday Inn, the service in the hotel is appalling and we will never be back.
July 1, 2014
Rated 1.0 out of 5.0 by browneyes 1908 room toilet did not flush
Absolutely appalling. First room had a toilet that didn't flush ae complained and the receptionist asked if we knew how to flush a toilet ?????? They offered us a room change which we went to onlyto find the room hadn't been made up. So yet again we tralled back to reception luggage in tow. To be given yet another t
Room which we went to only to find it was occupied. Which we found appalling that we were given a key to a room that was occupied. If we were dishonest we could easily of taken something from the room. So yet again we tralled back to reception with luggage in tow. We were given another room which was finally ok
The customer service was lacking and too many mistakes made.
July 1, 2014
Rated 4.0 out of 5.0 by farmers wife Stop over on journey
Easy access to M11 and London
friendly busy hotel with great staff
July 1, 2014
Rated 5.0 out of 5.0 by Jeremy T Clean, comfortableand Quiet
I have given this hotel an exceptional rating in all categories, and I truly was impressed with the service, rooms and general appearance. Have already recommended your hotel to a number of people. The only score les than exceptional was the WI-FI quality, but I feel that this was probably due to people using the system for streaming and gaming.
June 30, 2014
Rated 4.0 out of 5.0 by Pete999 Convenient
Great Airport hotel for those early flights.
Hotel was busy but the staff were very attentive even though they looked knackered after a long hard day!
June 29, 2014
Rated 4.0 out of 5.0 by Treaty Comfortable and quick access to airport
Everything was spot on apart from breakfast only toast on offer no pastries or croissants. There was cereals and yogurts
June 23, 2014
Rated 5.0 out of 5.0 by PeterK Great overall service
Everything delivered quickly and efficiently - greatly appreciated at the end of a long day.
June 23, 2014
Rated 2.0 out of 5.0 by Sarah17 Service
We arrived for a 1 night stay prior to our airport departure and the service less than acceptable. We had to wait in a queue for a drink at the bar, then having ordered food 1 of our party food arrived and we then had to wait for the other 3 meals. On check in after the flight back home we had a less than friendly rushed check in. My first stay at London Stanstead and next time would look elsewhere to stay, just for the service received, the rooms were of adequate standard
June 22, 2014
Rated 1.0 out of 5.0 by Bladerunner Full car park and overbooked
There was nowhere to park in the hotel car pack because it was full of car left while people were on holiday and the hotel was overbooked so we had to wait while we were given someone else's room who had not yet arrived. Breakfast was awful.
June 21, 2014
Rated 4.0 out of 5.0 by Big Lee A good night sleep
After arriving from Budapest very late at Stansted Airport , it was nice to get to the hotel to be greeted by very friendly staff and head off to my room for a good night sleep.
I have to say the bed was very comfortable and the room was just what i expected very clean and a nice touch was complimentery tea an coffee in the room.
Check out early morning was quick and simple , i would return again if needing a hotel at Stansted Airport in the future.
June 19, 2014
Rated 5.0 out of 5.0 by Joeycat The bed was wonderful, lovely quality sheets and towels.
A lovely smiling face greeted us after a long day travelling. The next morning, very pleasant staff.
June 17, 2014
Rated 3.0 out of 5.0 by ssangelake Clean room, inadequate customer service
We chose this hotel for the proximity to Stansted Airport and the advertised ease of travel into central London. The room was clean and comfortable, and the positive statements end there. Any time we made an inquiry of the staff they seemed put off, as though we were bothering them. Their information was often unhelpful. The ease of travel to central London is only by train - if you go by bus, expect many delays. The meals were okay, but not great and service in the dining room was very slow.
June 17, 2014