Rated 3.6 out of 5 by 262
Rated 3.0 out of 5.0 by kj64 Poor dining arrangements
I stayed on business on my way to Germany so location was ideal. Receptionist told me out loud my room number when I checked in, a lone female. Other hotels usually just show me my number written down rather than announce it to everyone in ear shot. Room comfortable but chilly the heating took a little while to kick in and the double sofa bed was set out so I put the seat back into position to give myself space and saw a large stain on the sofa seat. The remote control for the TV looked very grubby too. I ate in the restaurant but as a lone diner I felt a bit on show as the Reception area opens into the dining area so anyone walking into to premises can see ladies dining on their own. Also I had to go to the bar to place my food order and risk losing my table as I didn't want to leave my bag unattended. The "free" continental breakfast was poor. If I wanted to make toast I would've had to leave my table. I would have preferred a croissant or Danish. The cost of my room was very reasonable which I was happy to pay and reflected the quality of the hotel. I'm glad I didn't pay more.
December 10, 2012
Rated 5.0 out of 5.0 by Natacha50 Perfect
Landed at 11:45pm, in my room before half past. Beat that! Everything was very comfortable and that night sleep was invaluable for the hard week ahead. Thank you Holiday Inn, you have been taking care of my hotel nights since 1969.
December 9, 2012
Rated 4.0 out of 5.0 by sybil excellent value for money and friendly staff
Have used this hotel many times having to stay overnight in Stansted before onward trip to Italy. Have never had any problems with this hotel.
Staff always courteous and helpful, food fine for the price. Room, clean and always comfortable. Excellent value for money and I will certainly continue to use this handy facility.
December 6, 2012
Rated 2.0 out of 5.0 by KJR2 Unhelpful & unfriendly
Reception staff unhelpful, uncaring & severely lacking in empathy & general customer care skills - Robots!
I wouldn't stay again as many more hotels around the area are as competitive & comfortable but display warmth & care towards their customers!
December 4, 2012
Rated 3.0 out of 5.0 by Sjoerd Good hotel, poor internet policy
Hotel is located well, the rooms are good and clean and the bed was OK.
The minibus from the terminal to the hotel is way too expensive.
The largest disadvantage is the out of date internet policy. Wifi is only available in the lobby. In the rooms, you need a cable to make a connection, and internet is paid (and not cheap). In 2012, a business hotel at an airport should have free and good wifi connections in all rooms.
December 2, 2012
Rated 5.0 out of 5.0 by qcel thank you!
I have, a very good time in your hotel. Everything was excellent, very kind staff, nice room, breakfast at 4a.m. :)
December 1, 2012
Rated 4.0 out of 5.0 by sparky56 easy travel
Room great extra pillows ready and waiting, staff very helpful. Flight was very early and a picnic breakfast would be a good idea when you have too leave at 4am. Coffee and a pastry would have been very welcome maybe something you could do in the future but will use again.
November 30, 2012
Rated 4.0 out of 5.0 by Olgaa Olga
Very good choice if need to stay near Stansted airport. Shuttle Bus to and from hotel costs 3 GBP one way. Good breakfast. Comfortable.
November 25, 2012
Rated 4.0 out of 5.0 by jonna983 Good experience
The facilities were very good given the low booking price. A good experience in general, would definitely recommend.
I had booked a smoking room and the smell on the smoking section as well as the room hall was very very intense. Even a smoker can notice!
November 22, 2012
Rated 4.0 out of 5.0 by Rosie922 Great location and value
Easy to get to and from Stansted airport late at night with helpful driver. Very comfortable, clean and fresh room and bathroom. Staff seemed to enjoy being there and helped speed up check-in and check-out. I've had better buffet breakfasts but overall it was brilliant value for money. Thanks very much.
November 21, 2012
Rated 1.0 out of 5.0 by Mark145 Completely incompetent staff
Booked 3 rooms for myself and 2 colleagues. Upon arrival they tried to check myself and 1 colleague into the same room. I obviously queried this and was told that I had only booked 1 room for 3 people in a very ignorant manner. Showed them my reservation confirmation that clearly stated 3 rooms for 3 people. I had even named the individual guests. Seeing this the receptionist grunted and gave my colleague another room. I pointed out that I wanted to double check that they had the other person arriving later having his own room. After 10 mins of tapping on computer I was told yes it was sorted. Surprise surprise my other colleague arrived at midnight. I only found this out because he was trying to get in my room. They had checked him into same room also. Another trip to reception and another showing of confirmtation. Receptionist didn't have a clue what she was doing and it took 20mins to sort out. Lucky they had a room.
Service in restaurant - L (girl behind bar) behind the bar is one of the most ignorant, lack of people skills person I have ever had the displeasure of being served by. Yes by all means carry on chatting with colleagues about the weekend whilst half a dozen people are waiting at the bar.
November 14, 2012
Rated 5.0 out of 5.0 by crusier great service
This hotel was very comfortable, did not expect breakfast which was very nice,and was great value for money. Will use again.
November 13, 2012
Rated 5.0 out of 5.0 by Francesca good value for money for a comfortable bed
It's my second time staying at theStansted Holiday Inn Express so I can catch an early plane on my way home, and I'm really happy with the quality of the service. The rooms are spotless and cosy, There's complimentary breakfast and a shuttle to the air terminal (every 30 minutes), so you don't have to worry about anything,, just relax.
I just wish they added CNN to the satellite channels available in the rooms.
November 12, 2012
Rated 3.0 out of 5.0 by Jmc1945 No PCR recognition
As a Platinum member I was hoping for some sign of recognition but I was disappointed. The property is looking somewhat tired & the carpet in the lifts was torn & tatty. The food menu was limited &very expensive for what was on offer. Also, because of 'large party' the dining options were reduced. I was not notified in advance that this would happen. There are no other restaurants nearby. The hotel is ideally located for Stansted airport.
November 12, 2012
Rated 1.0 out of 5.0 by CircusBoy Too noisy and tired hotel
I have stayed in many Holiday Inn Express hotels but this was by far the worst. It was noisy all night with people shouting and arriving and leaving making noise. The hotel is also showing signs of age and the sofa bed in our room had collapsed and could not be used.
November 11, 2012
Rated 5.0 out of 5.0 by Annieapple Comfortable and good amenities
Great location and good value for money. Good option when needing to drive to the airport and leave the car. Nice food, bar open and comfortable beds. Great start to the holiday!
November 11, 2012
Rated 4.0 out of 5.0 by beadle competent stop-over
Good value, comfortable stop-over for an early flight. Restaurant food just ok and no alternative in the vicinity except Mc Donald's.ie no alternative. £3 each way for the shuttle bus journey of 5 mins. is a lot, but that's BAA's money grabbing, not the hotel's.
November 10, 2012
Rated 3.0 out of 5.0 by brian346 Bed uncomfortable it sagged in the middle.
Bed uncomfortable it sagged in the middle .
At breakfast ran out of tea spoons then plates then knives.
Only saw one staff member on duty for breakfast, Not very good when you have a plane to catch.
November 10, 2012
Rated 4.0 out of 5.0 by senator12v Stressless surprisingly personal
Popped in for a night after a late flight into Stanstead Airport and I have to admit I was a little apprehensive as I'd never booked a hotel without talking to someone before. Upon arrival into the Hotel it was refreshingly human and despite all the hussle and bussle that goes on in a hotel in 24 hours, the receptionist had our keys waiting at 2.00 A.M which I thought was excellent, I had visions of it all going wrong but I could not have been any more mistaken, the whole system worked perfectly. The room was clean and functional and I would not hesitate in recomending this hotel to anyone considering an overnight stay. Only 1 thing wrong, the car parking charge of £8.00, whats all that about, and how can you justify it
November 9, 2012
Rated 2.0 out of 5.0 by Premier Stay 20th September 2012
We were very disappointed that on arrival late at night, we were ''bumped''off the hotel car park and transferred to the public Mid Stay car park. The whole purpose of booking is for the convenience of a hastle - free overnight stay and early transfer in the morning, so removing this makes the deal much less attractive. We had brought with us separate overnight bags for the stay as well as larger cases and these needed to go into the boot of the car in the morning.
Then at the midstay we had problems entering the car park. We did not have correct tickets only our hotel booking sheet. We had to abandon the car at the entrance barrier, run to the kiosk and explain what reception had told us.
November 9, 2012
Rated 4.0 out of 5.0 by mollemaus78 just good
It was all clean and there is everything you need. uncomplicated.
November 8, 2012
Rated 4.0 out of 5.0 by h3nrik3 good
I stay every now and then at stansted holiday inn however this time I only stayed there for about 7h and all I wanted was a nice sleep and a good shower in the morning before going to the airport and the shower had no power and to make it worst the part that connects to the head in the shower came out so i had the shower head in one hand and the water coming from the tube in the other.
November 7, 2012
Rated 2.0 out of 5.0 by barnsleybill Stanstead YUK
The service was poor, it appeared to be due to a shortage of staff in the restarant and bar, the room could also have been cleaner especially the toilet.
November 4, 2012
Rated 4.0 out of 5.0 by monkfish Nice room and kind service
All OK. Would be nice to have been warned in advance about carpark charges though. Even though they are reasonable!
November 4, 2012
Rated 4.0 out of 5.0 by silke03 for a short stay just the perfect place to stay
we arrived really late and the check in was easy. The family room was a bit small, but for an overnight stay just ok. The bathroom was clean and convenient. The breakfast could have been better. All in all we would stay again for one night
November 3, 2012
Rated 4.0 out of 5.0 by casalecci Clean, quiet and comfortable
First time at Stansted hotel, and as the other Holiday Inn Express hotels we've stayed in, it was quiet, clean and comfortable. Good breakfast choices and the staff were efficient and friendly.
October 29, 2012
Rated 2.0 out of 5.0 by philou can do better
We stayed at the hotel one night as we were flying early the following day. We got to the hotel by 10pm and were expecting to have everything ready as we had two young kids with us...but we had to chase the staff for some sheets...and for some help with setting up the sofa/bed...which is only suitable if you have young kids...as the size is short...
Also, I was not expecting to drive the car to the nearby mid-stay car park...
The room was not all that clean and we were placed right above the main entrance which is not ideal again when you have young kids with you.
2 of the 3 lifts were out of order...
The hotel can do better...
October 29, 2012
Rated 4.0 out of 5.0 by Mutti1948 Brilliant service and adequate rooms
As a family we have stayed with you on numerous occasions when travelling. You always start our holidays and trips for us! Thank you.
October 28, 2012
Rated 4.0 out of 5.0 by Alan123 Good and economical
It was a one-night stay. Room modern and comfortable. Bus on the expensive side for such a short trip.
October 27, 2012
Rated 4.0 out of 5.0 by Pedro70 good allround hotel
Beds comfortable, service good and with a free breakfast with excellent choices an added bonus.
October 25, 2012