Rated 3.8 out of 5 by 917
Rated 4.0 out of 5.0 by mikee w Great Location, Great Staff
Obviously the reason this hotel is here is Stansted Airport but it is a good hotel in its' own right and should be considered for other regional stays. The front desk staff provide a cheery welcome whatever the time of day and are quick and efficient. My IHG status was recognised and welcomed. For some reason they do not spend endless time on the computer when processing an already entered reservation - very good. The room we had was up to Holiday Inn standard and the only problem, in the room, was poor wifi signal. This was reported and while they could not do anything immeadiately (we didn't want to move) we were compensated and I felt sure the issue would be attended to.
The common areas including bar and restaurant are pleasant and bright. We ate an evening meal there and the service was excellent. A minor issue with catering was sorted with good humour and humility and no harm was done.
Another advantage of the location is the nearby shop/mini supermarket where anything forgotten or needed, perhaps for ones kitchen at home, or journey, is available.
February 10, 2016
Rated 1.0 out of 5.0 horrendous
We booked a triple room but arrived to find you don't do triple rooms. So my friend and I bunker in together. We asked the manager for a couple more duvets and to be fair he obliged without too much fuss. My other acquaintance was left with the fold out bed. To say it was uncomfortable was an understatement! She spent most of the night awake and even tried sleeping on the floor! You dont pay for a hotel to sleep on the floor!! We did express our concerns the next morning and we're told 'we don't do triple tooms' and that was it. Not impressed at all!
February 8, 2016
Rated 4.0 out of 5.0 by pbcharlie Excellent Access to the Airport
So, I thought I would stop out at the airport while working in London. Only 45 minutes from Liverpool St Station and a connecting bus from the Hotel to the airport made this convenient.
The New rotisserie restaurant made the most amazing chicken goujons. None of that frozen rubbish.
Anyway, my only two issue with the hotel, was that the bed kept moving away from the headboard, and smokers would stand outside the front door, allowing smoke to come in while you are eating in the restaurant.
Staff were friendly, food was good.
February 7, 2016