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Rated 4.3 out of 5 by 236 reviewers.
Rated 3.0 out of 5.0 by Holiday Inn Express The front desk was great as well as the staff, however, the cleanliness of the bathrooms as well as the beds were not up to par as what they said they would be. January 28, 2015
Rated 3.0 out of 5.0 by Nice bed and pillows The stay was nice. You should have a microwave and refridgerator in the room. January 28, 2015
Rated 5.0 out of 5.0 by comfortable bed and pillows All in all we were very pleased with the room, with the breakfast room. My husband especially enjoyed the pancakes. January 15, 2015
Rated 5.0 out of 5.0 by From the moment I waked in. The staff was friendly and helpful. The only small complaint is the parking. But I guess sharing a lot with 2 other hotels that it is unavoidable. Other then that everything was excellent! January 15, 2015
Rated 5.0 out of 5.0 by Very pleasant stay It's always a pleasure to stay at the HIE in Staten Island. The rates are reasonable and the staff is exceptional. Maria at the front desk is bright and cheerful, always remembers our name and goes out of her way to make our stay more comfortable. We will definitely be back again. January 13, 2015
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY THIS WAS MY SECOND STAY AT HIE STATEN ISLAND WEST. GREAT LOCATION, VERY CONVENIENT. VERY FRIENDLY AND HELPFUL STAFF, ESPECIALLY THE FRONT DESK. MATT WAS WORKING THE FRONT DESK ON BOTH OF MY STAYS. HE WAS VERY HELPFUL IN HAVING A REFRIDGERATOR PLACED IN MY ROOM. WHENEVER WE PASSED THE FRONT DESK HE ALWAYS ASKED IF EVERYTHING WAS OKAY OR IF WE NEEDED ANYTHING. I HAVE STAYED AT OTHER HIE HOTELS AND HAVE NEVER HAD A BAD EXPERIENCE. I ALWAYS RECOMMEND HIE TO FRIENDS AND FAMILY. January 12, 2015
Rated 5.0 out of 5.0 by Great Service and Friendly Staff Excellent location to for some quiet time to relax with easy access to the major attractions of NYC. January 9, 2015
Rated 5.0 out of 5.0 by staff and service extremley helpful and courteusthe the hotel is very accessible to all travel and places to see gettting to new york city or brookyn or new jersey is within range by car or with public transportaion January 8, 2015
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