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Rated 4.3 out of 5 by 182 reviewers.
Rated 4.0 out of 5.0 by August 2014 Encountered a problem with the shuttle which was overbooked. Hotel staff dealt with issue satisfactorily by running a second shuttle at short notice. August 27, 2014
Rated 5.0 out of 5.0 by Atmosphere Staff was very pleasant and helpful. Hotel is new and is being kept very clean. The housekeeping girls done an excellent job. August 25, 2014
Rated 5.0 out of 5.0 by Great service- again Thank you, yet again, for great service from the staff. Due to the circumstances of a bereavement stay for my family, you accomadated us well. Thank you for extended the courtesy of a bereavement rate during this time! August 22, 2014
Rated 4.0 out of 5.0 by Good and very kind front desk service i'd like to share the stay in this hotel, which impressed me a lot. I drive from Washtington DC to new york and live one night in this hotel. Firstly I was disappointed by the long distance from NYC. Just after check in, I realized that I forget my laptop and case in the last hotel, which is another Holiday inn express in Washington DC. My cellphone doesn't work well due to the international roaming. The front desk service guy, Matt, help me contact the previous hotel and give me lots of help. Finally I decided to drive back to washington to fetch my laptop. He give me some candies and bottles of water. I really appreciated his kind help. Finally I got my laptop. and would like to thank Matt again. August 21, 2014
Rated 5.0 out of 5.0 by Great value for NYC on a budget Not in the nicest location, but convenient freeway access on Staten Island, and complementary shuttle service to the Ferry Terminal. The staff was very courteous, the rooms were clean and comfortable (albeit a bit small for 4 adults), and the breakfast was excellent. Overall a great value! August 20, 2014
Rated 2.0 out of 5.0 by Had Some Hiccups First Floor has some humidity control issues. Got a replacement room an hour later. Shuttle service was not great. August 20, 2014
Rated 5.0 out of 5.0 by Great value for visiting NYC on the cheap I wanted to find a quality hotel on Staten Island for myself, my wife, and two cousins so that we could explore Manhattan on the cheap. This hotel was great for that purpose: hundreds less per night than a hotel on Manhattan, plus free shuttle service to the Staten Island Ferry, which provided great views of the Statue of Liberty and brought us to Downtown Manhattan (right off the Red Line subway) for free. The front staff were extremely helpful, and the complementary breakfast offered a variety of choices (even an automatic pancake maker). The room was clean and comfortable, if not a little small for 4 adults, and provided excellent views from the 5th floor. I will definitely consider staying here again when traveling back to NYC. August 19, 2014
Rated 5.0 out of 5.0 by Excellent place to stay Everything is near perfect. The pancake maker had little problem when we used it. Bottom line is that if we come to the Staten Island, we will stay here again. August 15, 2014
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