Rated 4.3 out of 5 by 94
Rated 5.0 out of 5.0 by doc93 extremely professional and efficient staff at front desk
staff at front desk very amenable to solving all issues and providing helpful information; manager and assistant manager make themselves available to solve problems
November 27, 2013
Rated 5.0 out of 5.0 by HTrout Excellent Stay
We booked rooms with this hotel for employees of ours doing work in Brooklyn. The hotel employees were extremly knowledgable and helpful from the beginning of the booking experience throughout checkout. Everyone was friendly and had no problem helping us find the nearest rent-car business, car pick-up services and directions for the guys to use when traveling from Staten Island to Brooklyn.
November 25, 2013
Rated 4.0 out of 5.0 by Jas19 great service
Just wanted to give recognition to a very nice host Stephen. He works in the breakfast cafe. He really goes out of his way to make the guest feel welcome. He always has a smile on his face and a great attitude. He is an asset to Holiday Inn Express. I really just wanted to grab a cup of coffee and I ended up having breakfast both days. He even packed up a cinnamon bun to go for me. :)
November 23, 2013
Rated 4.0 out of 5.0 by RichardLOZ Average hotel with outstanding staff
Traveling to the US with the family on this trip, we chose to stay at the Holiday Inn Express in Staten Island rather than in NYC itself.
The hotel was as expected, with reasonably small but adequate rooms. We had a room with 2 double beds, which did not leave too much room for anything else, however I was pretty much aware of this before checking in.
We arrived quite late, probably around 1 am in the morning or thereabouts, and the greeting received by the front desk person was very cheerful and helpful, even though it was such a late hour. He advised us of everything we needed to know about the hotel itself, as well as giving us some tip & advice for the days we were going to be spending in NYC.
Checkout was also efficient and friendly, so overall no major complaints about the hotel at all, and I would most likely stay here again if I was in the area.
The outstanding part of the stay was breakfast with Stephen as the host. I have never seen someone so helpful and cheerful all morning dealing with both happy and no doubt grumpy people over the course of breakfast. Each day he advised what was on, and always encouraged us to take something with us for our day in the city. Stephen - you made each day quite special for all of us. Shai wanted to take you home :)
November 20, 2013
Rated 4.0 out of 5.0 by Optech Very down to earth personell.
The staff does everything possible to make you feel at home. Breakfast staff are very friendly and open early for the working person and try to make sure you get what you need. Thank you.
November 19, 2013
Rated 4.0 out of 5.0 by BFFD All around good deal......
Great customer service as they put a refrigerator in my room not even 5 minutes after I requested one.
Beds are great and lots of pillow.
Breakfast is ok but the coffee is very good.
I always stay here when I visit my family and friends in NYC.
November 19, 2013
Rated 4.0 out of 5.0 by TTN2 Great Breakfast host
Stephen was very attentive and a pleasure to see in the mornings. Great guy to have around!!
November 17, 2013
Rated 5.0 out of 5.0 by JPandFamily Best Breakfast Guy Ever
What can I say? The staff was very friendly and accommodating. I ask for a Frig, it was up to my room in minutes. Matt and Holly at the front desk was awesome! The gentleman that brought me the Frig. was very nice through out my trip.
Then there was Stephen, " The Best Breakfast Guy Ever!" He made us feel at home with his amazing hospitality. Our kids loved going down to Breakfast cause the first day he showed them how the Pancakes worked through the machine. They thought it was the greatest thing to watch. Another day he had Balloons for them, We just couldn't get enough of the Great Welcome in the morning from Stephen! Thank You! ;o)>
November 14, 2013
Rated 5.0 out of 5.0 by BDG1982 Staten Island Location Review
Every employee at your Staten Island Holiday Inn was very professional. During my stay, everyone from the cleaning ladies to the maintenance people, to the check in desk and finally the manager was not only friendly but also very helpful. If I ever visit the Greater New York Area again, I would not hesitate to stay at your Staten Island location. I would like to acknowledge 2 of your employees, Maria at the front desk and Stephen in the breakfast room. I have worked in Restaurant and Retail management for many years in the past. I have never encountered two individuals who were as dedicated as these two. If I was running your company I would send workers from your other locations this one to show them how to properly run a motel
November 12, 2013
Rated 5.0 out of 5.0 by BASTraveler Would definitely return!
Excellent staff, very welcoming and responsiveness. I'd read some negative reviews on sites other than this one and mentioned this to management. They said many changes had been made, and this was obvious during my stay. Guest have access to the Lifestyle Fitness located just across the street. Front desk, housekeeping, breakfast crew, maintenance -- entire team was on the ball. Could not ask for better service.
Take advantage of being near the Staten Island Ferry, from which you can see downtown Manhattan, Ellis Island and the Statue of Liberty, and Governor's Island, with its beautiful old brick buildings. Parking at the wharf is fairly reasonable -- about $8.00 for the day. But the ferry is free and located about a 30-45 minute drive from the hotel, depending on traffic.
Limitations about which you should be aware:
The "Business Center" consists of one computer in the lobby.
Elevator slooooow. Take the stairs unless you are disabled.
Rent a car if you do not bring your own. Cabs are expensive and the hotel shuttle only takes guests to the Staten Island Ferry. There is a strip mall across the street with a Wendy's and a few other businesses, but most stores are at least several miles away in other parts of the island. The hotel is in a relatively remote location as travel lodgings go.
Public transportation for the visitor is limited. You'll want wheels so you can see Staten Island, which is a very interesting and "neighborhoody" place. Lots of greenbelt running through the center of the island so you feel like you are in another world from the busier roadways. Some beautiful old homes scattered throughout the island.
November 12, 2013
Rated 5.0 out of 5.0 by medi Breakfast
The breakfast staff was my favorite part about staying here. They were warm and welcoming...even at 6am! I give kudos to the rest of the staff as well as they were all helpful and accommodating.
November 5, 2013
Rated 3.0 out of 5.0 by Sofia2013 Terrible Location
Booked hotel because of the free transportation to Staten Island Ferry, when we arrived we were informed that shuttle did not operate everyday.
November 2, 2013
Rated 4.0 out of 5.0 by TlovesT Front desk staff was Great!
The front desk staff was great and very helpful. The room was small but comfortable. There was a slight mildew like smell in the bathroom. The breakfast room was under construction, but it was not disturbing, and breakfast was served in the meeting room next door. The breakfast was great! I absolutely loved the pancake machine. The vending machine in the basement was out of order, but the front desk gave complimentary bottled water and cookies.
Overall, we had a great stay and will definitely stay there again if We are in the area again.
October 30, 2013
Rated 5.0 out of 5.0 by KarenJ84 I would stay here again!
HIE was great!!! The location is a bit out of the way of things, but the drives aren't that bad. Free shuttle service to and from the ferry. Just have to make sure to call ahead so you are put on a certain shuttle time. Just watch because on the Sunday I left, they blocked off a time on the shuttle to send a shuttle to Brooklyn. Holly at the front desk was amazing!! She was so personable and very honest! I could've hung out with her all night! Stephen down in the breakfast area was fantastic and very comical! The room was small but comfortable and clean! My room was next to the elevator, which was loud but not impossible to drown out. Overall an enjoyable, comfortable stay! I would most definitely stay here again!!
October 30, 2013
Rated 4.0 out of 5.0 by debgmc great location for me
Great location for what I was looking for. However, did have to wait close to check in time because rooms were not cleaned. I would stay there again.
October 30, 2013
Rated 4.0 out of 5.0 by christma amount of sleep
Room was good as well as rest of hotel. Problem was other guest being a noise nuisance. Slamming doors till 1 or 2 a.m. or being extremely loud on the phone and so on. Was there on business and averaged about 14 hrs a day. Rest was a must. This has been an issue in the past as well at this same location. Will have to unfortunately look for other arrangements next time I'm there on business.
October 29, 2013
Rated 5.0 out of 5.0 by peter32 great service
Staff at the front desk were absolutely friendly and courteous.
October 27, 2013
Rated 5.0 out of 5.0 by Wildrum An Amazing Stay! Very Clean and Welcoming.
I really enjoyed this hotel. The bed was very comfortable and they have labeled pillows such as soft, firm, hard. Everything was very clean and quiet. I have no complaints and i will return very soon. The staff was very nice, especially the nice man in the breakfast room and a very helpful guy named Matt whom both made the stay so much better.
October 26, 2013
Rated 5.0 out of 5.0 by Clark101 Great breakfast! Great staff!
This hotel has everything you need for a stay. I have stayed for several weeks myself and it has been very enjoyable. The staff is great and they are very hospitable. Stephen goes above and beyond at breakfast and really helps get the day off to a good start.
October 24, 2013
Rated 2.0 out of 5.0 by AvidTraveler20 False Advertisement...
I chose this location because it offered transportation for the Ferry. The purpose of a hotel offering a shuttle service from the Staten island ferry to the hotel is so that when you call you expect to receive an efficient logical response regarding the wait time. I called the hotel when I got on the ferry from Manhattan, to coordinate a pick up once we arrived on Staten Island. I did not expect to hear the person tell me that I would have to wait 1.5 hours for a pick-up because that's the schedule they have for the shuttle. Most guests of this hotel are driving their own vehicles, so I was confused as to why you would have a scheduled departure and pickup time to and from the hotel when most trips are empty and do not have any passengers....It seems like a waste. I had to wait for car service, because it was freezing, and I needed to get to the hotel ASAP to change and leave for an event. Poor customer service! This was a logical issue, that's being treated like it's rocket science. I learned from this trip, that I will never stay at this establishment again, when I can stay at a comparable hotel at a better rate. The difference in the costs of hotels I could have used for the car service.
October 23, 2013
Rated 5.0 out of 5.0 by Sandhog Best breakfast service
Stephen was the host at the breakfast room, his service is top shelf, food was hot and fresh. The area is clean and in order, he is a great person to speak with each morning. makes for a great trip A ++++++++
October 17, 2013
Rated 5.0 out of 5.0 by CarlosDanger Nice location and great rate
I was impressed with the location and rate being in Staten Island. The hotel was clean with nice bedding and comfortable furniture. Breakfast was good and the staff was surprisingly friendly. I'll stay here again if I'm in the area.
October 13, 2013
Rated 5.0 out of 5.0 by Tangler wonderful breakfast
Steven runs a wonderful breakfast experience at the hotel. He's very personable and helpful. He truly cares about his guests.
October 9, 2013
Rated 5.0 out of 5.0 by san313 Clean room and the best staff ever
I need an additional day because of my wrong date for my husband 50 yrs. High School reunion. The staff was the best ever, so friendly and helpful. The breakfast was much more than expected. The choices and variety was diffent daily.
October 3, 2013
Rated 4.0 out of 5.0 by Coastsider Convenient and Comfortable
We originally planned a two day stay and then extended it to four days. The staff were cordial and helpful, the accommodations were comfortable, and the shuttle made it convenient to get to the Staten Island Ferry and on to Manhattan. The breakfast area was clean and the selections were good. All in all we had a very good stay and would definitely stay there again.
September 26, 2013
Rated 5.0 out of 5.0 by Mared Wonderful accomodating staff
It was a funeral on Staten Island that brought us to the Holiday Inn Express overnight. Making a reservation with the pleasant Maria the day before set the tone for a nice stay. I was looking forward to meeting her. We were very warmly welcomed by Holly who answered our inquiries promptly. Stephen at breakfast couldn't have been more cheerful and accomodating, and checkout with Gina was fast and efficient. While the rooms are quite compact, they are adequate and very clean. It's the highly qualified and friendly staff that truly made our stay comfortable.
September 25, 2013
Rated 5.0 out of 5.0 by ZacG Great Service!!!
We were blown away by the great service the staff provided us at the Holiday Inn Express on Staten Island. Everyone from the front desk associates to the operations director for the area went above and beyond to make sure we were comfortable and enjoyed our first trip to NYC. If you plan to be hanging out on Staten Island, this is the place to stay!
September 23, 2013
Rated 5.0 out of 5.0 by doc93 Staff professional and eager to problem solve
The staff at the front desk, including Nedal, Maria and Matt, were extremely helpful in solving logistical problems I had. Very efficient and polite.
September 23, 2013
Rated 4.0 out of 5.0 by Douggy great service
The entire staff was eager to please and made every effort to help with future reservations. My family had five rooms in the hotel over a weeks time.W.e all were happy the service and accomodations
September 20, 2013
Rated 4.0 out of 5.0 by rayna21 stephen host at breakfast
we have been staying at the holiday inn express at staten island for 4 years. we have a daughter attending wagner college.We vist her at school at least four to six times a year sometime more. Our family lives five hours away from New York. it feels great to get a good night sleep at your hotel to wake up go downstairs and have a nice breakfast to be meet each time by Stephen he is trully wonderful and comforting this is home away from home. Stephen always remembers our name and what are favorite foods are.He is an amazing person and a joy to see for us all. He makes our visit very pleasent we look forward to see him he is very warm and friendly .he is the holiday at the inn.My family trully enjoys our visit at your hotel mostly due to Stephen. t hank you Cheryl
September 9, 2013