Rated 4.5 out of 5 by 62
Rated 1.0 out of 5.0 by Giovanni39 Reservation Foul Up
We booked a King Suite with whirlpool tub well in advance. When we checked in I even said, "This is a King suite, right" and was given some kind of a reply that didn't really say yes or no, but I didn't think too much about it.
When we got to the room it seemed like it was a standard King room with a fridge, not what I have been accustomed to after many years of staying at Holiday Inns. I kept thinking that this really wasn't what we booked so I got out the confirmation and after supper went to the front desk and handed it the clerk and questioned our room.
He finally told me that they over booked the suites and had to give us a different room. At that point they reduced the charge of the room.
The breakfast area was very small to the right of entrance next to the registration desk. Not well planned.
This is NOT what i am accustomed to at H. I.
October 3, 2013
Rated 5.0 out of 5.0 by Fivespeed Fishkill
Great stay, would recommend to anyone, Great staff.
September 11, 2013
Rated 5.0 out of 5.0 by NYMarkG As Usual, A Great Night!
I was traveling with friends, and we arrived at the hotel very late. After 1 AM. The overnight clerk at the front desk was BEYOND friendly, professional, and accommodating. The hotel was very clean, and the room and amenities were up to date. Breakfast was plentiful, and had many different choices. If I am ever traveling through the area, this will be my hotel of choice. Thanks again for a great experience!
September 10, 2013
Rated 5.0 out of 5.0 by Fivespeed My stay
I stayed 2 out of 3 nights here, it was a nice place. The first night I slept great, good bed in my room, the second night I stayed I was heading back home from New York, the room I had didn't have a good bed so I sleep al of about 2 hours all night long. other than the bad bed my stay was ok.
September 8, 2013
Rated 5.0 out of 5.0 by nikki02 bed is comfortable,clean room,excellent service
I would recommend this hotel to any of my friends..
September 6, 2013
Rated 4.0 out of 5.0 by lladnew Good experience
Experience was mostly what I've come to expect from Holiday Inn Express. I'm a big fan of the free breakfast as it saves a meal eating out. The beds weren't as comfortable as most and the pool was out of order, but other than that I was not disappointed.
September 3, 2013
Rated 5.0 out of 5.0 by Nomad6 Great stay
Great hotel and staff. Easy off and on from I-81. Nice hot breakfast, free wi-fi, they even have a pool. I didnt use the pool but it's nce to know they have one.
September 2, 2013
Rated 5.0 out of 5.0 by Jeff801 Excellent Breakfast
We have stayed at this motel several times. This last time I had my grandchildren with me and they loved the breakfast food. My grandson had pancakes and sausage and my granddaughter loved the cinnamon rolls. We have never had a problem while staying here. Everyone has always been friendly and helpful. We will definitely be staying here again in the future.
August 29, 2013
Rated 5.0 out of 5.0 by Chingu Nice and relaxing stay
I had booked a room with King size bed, sofabed and whirlpool in the bathroom. The room was clean, bathroom was clean and whirlpool worked fine. Overall it was a very comfortable and relaxing stay. The free breakfast was also very nice with lots of choices. Highly recommend staying at this place.
August 20, 2013
Rated 5.0 out of 5.0 by jackm52 Great Experience
My wife and daughter stayed here both ways on a trip from Atlanta to New Hampshire. The hotel was very convenient right off the Interstate. The rooms were clean and comfortable and the staff were friendly and welcoming. They especially want to thank two of the housekeeping ladies -- Brooke and Victoria -- who went above and beyond. My wife was distressed when she was unable to start her car in the morning and they offered their assistance and even gave her a jump. You can't get better service than that! Thanks!
August 9, 2013
Rated 5.0 out of 5.0 by Alice727 Excellent Place
Excellent place to stay with great food within walking distance (some of the best Italian food we have ever had). Upon check-in the manager (I believe he was the owner also) made us feel very welcome and let us put our motorcycles right out front so the desk clerk could keep an eye on them all night.
July 13, 2013
Rated 1.0 out of 5.0 by DJMN Bad experience in Executive Suite
I stayed in the so-called executive suite which includes a refrigerator, microwave, and jacuzzi tub. The refrigerator didn't work and when I called the front desk the guy seemed to know what the problem was without even coming to look at it, which makes me believe he knew it was broken before our stay. Our food almost spoiled before I realized it. Also, the jacuzzi tub plug leaked and the water was draining the whole time my wife tried to use it. The bathroom sink plug also did not seal. During the breakfast the next morning the waffle maker was out of order. Some of the food ran out and it took almost 10 minutes for the service person to refill the eggs. The guy working at night was pretty friendly. The woman working in the morning never smiled, was not friendly, and seemed indifferent when I told her I made a list of things that were wrong in the room. I just left the piece of paper on the front counter with the list of items. There was no offer to discount our room rate even though the amenities I paid for were not adequate and they knew the fridge was broken before I stayed there. I will not stay at this place ever again and will encourage others to stay away! By the way, we stayed at the Holiday Inn in Front Royal the following three nights and the experience was totally different. I encourage others to stay there instead if you insist on staying at a Holiday Inn.
June 28, 2013
Rated 5.0 out of 5.0 by Scottb77 Exceptional Stay & Service
I travel quite often and have stayed in many hotels. By far, this is the best Holiday Inn Express that I have stayed in over my business travels.
First of all, the staff, either Kandice, Chris, Alexis or James when you check in treat you like a special person and make you very welcome. They are friendly and go above and beyond to meet all of your requests no matter how large or small.
The room I stayed in was kept immaculately clean and very quiet. The Housekeeper, Shannon did an incredible job of keeping it clean during my stay.
I traveled with quite a few other business colleagues and we were able to gather in the lobby, sit back, enjoy a few drinks (we brought in from the store) and chat just like we were at home. We never felt like we were pestering the front desk or being inconvenient.
The day of checkout, I was met by the manager, Robert who greeted me by name. He specifically asked me about my stay and I told him it was fantastic as always.
Whenever I am in Winchester/Strasburg area, I make it a point to stay at this hotel. They do a fabulous job and I have recommended to other professionals at my home office in Michigan that they stay there as well.
June 13, 2013
Rated 4.0 out of 5.0 by Howard67 Holiday Inn Express Stephens City
We were very happy with the hotel overall and especially the front desk welcome. However, despite having booked well in advance, and having a preference for upstairs room away from elevator, we were given Room 100 which is right next to the housekeeping area and access to all the ground floor rooms. As a result my partner had a very bad night's sleep with noises as well as a badly fitting door that let a lot of light into the room. The front desk explained the hotel was fully booked that night but we had booked about 4 weeks in advance.
June 12, 2013
Rated 5.0 out of 5.0 by DWK1 One of the Best HIE
From check-in to even after check-out we had a great experience.... We were upgraded when we arrived and decided to stay another night and they were able to keep us in the same room.... After we checked out and were on our way to Mansfield, PA we got a call from them to let us know that we left our Kindle behind.... They were able to send it via mail and we received it today.... THANK YOU HIE WINCHESTER SOUTH, STEPHENS CITY.... You are the best!!!!
June 7, 2013
Rated 5.0 out of 5.0 by Penny59 Great Service
We received great service when checking in. We did not have a reservation and the host (Chris) was very friendly and accommodating. Recommended a wonderful local restaurant. great room , very clean, great breakfast. Will stay here again when traveling through the area.
June 2, 2013
Rated 4.0 out of 5.0 by JoetheRockGuy Not Extraordinary, but Very Good
We stayed here because we were vending the next day at a Wine festival in Front Royal, VA. Usually we stay at the Holiday Inn Blue Ridge Shadows in Front Royal, but they were booked full because of multiple weddings. This was close and relatively inexpensive.
The room was clean and quiet. The bed was comfy. Nothing extraordinary. We got in late, so we really didn't have much 'room time' before going to sleep.
The next morning, the shower was FANTASTIC. (I wish we had one like it at our house.) The coffee at the breakfast buffet was hot and better than some fancy coffee places. There was a good assortment of everything (but it was 6:30 am when we rolled out) The lady who takes care of the breakfast buffet area is very VERY nice, and a true asset to this hotel. The front desk staff is very courteous and pleasant, and we were greeted with treats when we arrived.
I'd recommend this to anyone who wants a clean room, comfortable bed, and some good hot coffee in the morning.
May 23, 2013
Rated 5.0 out of 5.0 by EandK Pleasant Return Visit
We have stayed at this location before, and it is a convenient point to stop during our travels. Excellent location close to interstate, yet quiet. Ample parking, close to excellent local restaurants. Staff responded to our questions quickly, and provided excellent service. Whirlpool room was amazing, large and spacious, and worth a little extra that we paid. We will be back!
May 18, 2013
Rated 5.0 out of 5.0 by Rich1220 out in western VA
Close to Front Royal VA where we had dinner and were helping a friend. Nice, quite location easy on and off the HWY.
May 16, 2013
Rated 5.0 out of 5.0 by 94minivanman great room
overall excellent place to stay clean,quiet and comfortable
I liked the excellent breakfast and the gracious host would stay here again and would recommend to anyone
May 11, 2013
Rated 5.0 out of 5.0 by MikeMike A Home away from Home
I work quite often near this location and it's nice to stay someplace that I'm comfortable with and the staff really make me feel at home. Alexis is a asset to this hotel.
April 28, 2013
Rated 5.0 out of 5.0 by Sheila66 Nice place to stay
We have been staying at this establishment for many years now on our way back from our SC vacation. It is a welcomed site for a long day of traveling. The beds are great and the rooms are very comfortable and clean!
April 21, 2013
Rated 4.0 out of 5.0 by Recentlyretired2012 A good stay
This was our second visit. Much improved check in process, and a nicer room this time, away from noise and ice machines. We will be back.
April 18, 2013
Rated 5.0 out of 5.0 by B144 Great place to stay.
Great place to stay for the money. Very clean and comfortable. the staff was outstanding.
April 10, 2013
Rated 5.0 out of 5.0 by Brenda1015 convenient location and relaxing
This is the second year we stayed at this hotel on our way home from Florida. It is in a great location for splitting up our trip home.
April 9, 2013
Rated 3.0 out of 5.0 by MakM Reservation made Days in Advance
Had reservation made days in advance, but when we went to check in at a little after 5 pm, the room had not been prepared and had some wait time before able to check in.
Understand cleaning staff was under staffed on that particular day.
Employees on staff were very kind and tried to make us as comfortable as possible while we waited. We had been on the road for 8 plus hours and were quite tired.
April 7, 2013
Rated 5.0 out of 5.0 by motdrof A destination enroute!
Another great stay at this facility! We make it a destination on each trip North and South.. The service is outstanding and staff members go out of their way to make us feel welcome and appreciated. The lady who does the breakfast is very attentive.
April 4, 2013
Rated 5.0 out of 5.0 by DonfromKazoo Great Value
This is the second time I have stayed here and highly recommend it The only minor drawback to my stay was that the eggs were sitting under the heat lamp by the time I got down there for breakfast. It didn't ruin my day. What was a great idea was they have a "to go" box for their cinnamon rolls. So I enjoyed their coffee and roll as I headed down the highway. Very clean and very quiet which I love.
April 1, 2013
Rated 5.0 out of 5.0 by Traveler2778 Great Service
I have stayed at this propery numerous times during January, February and March 2013. Regardless of the personnel on duty, all have been extremely helpful and routinely exceeded my expectations.
April 1, 2013
Rated 4.0 out of 5.0 by Thebyp65 Bad experience @breakfast
No biscuits or gravy and coffee was empty before my second cup. Have stayed here several times, this was the first bad experience. The counter staff was wonderful
March 31, 2013