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Rated 4.4 out of 5 by 100 reviewers.
Rated 4.0 out of 5.0 by Very comfortable bed and friendly staff Overall was a good stay..minor inconveniences...Very central to gas and restaurants. The staff were great and pleasant that's why I didn't want to complain about the Jacuzzi not working..and was too tired to move to another room..lol August 1, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and great breakfast Definitely recommend and would stay here again. The breakfast was one of the best....especially the cinnamon rolls! July 28, 2014
Rated 5.0 out of 5.0 by Clean, very comfortable and good price This is a well kept hotel with a comfortable room and nice bathroom, sparkling clean. The bedding is very nice. Appreciated having a fridge and a microwave. The lamps beside the beds could be a lot brighter for reading. The breakfast area is pretty small but they manage. Front desk staff very cordial. Very convenient to Winchester, VA, Shenandoah University and the dirt racetrack (the reason my husband was there). July 23, 2014
Rated 5.0 out of 5.0 by Quiet and Comfortable Breakfast was great, hotel was quiet, I slept fantasticly! July 23, 2014
Rated 5.0 out of 5.0 by Friendly Staff nice hotel Everything was excellent. This was one of the nicest Holiday Inn Express hotels I have stayed at. The front desk staff was very friendly and helpful. And the room price was great. I would deffinitely stay here again July 23, 2014
Rated 2.0 out of 5.0 by Convenient locality w/outdoor pool however ... our guestroom would have benefited from a more thorough "makeover". Changing the color scheme and fabrics was a good choice, but seeing wrinkled bedding July 22, 2014
Rated 5.0 out of 5.0 by Great Value Stayed overnight on the way to visit friends. The reception desk advised me of places to eat dinner including how to obtain a 10% discount on my food bill. Great value for a stop along the road. July 20, 2014
Rated 3.0 out of 5.0 by Room was not cleaned, but management handled it professionally We were last to check in (after midnight). Our room had been overlooked by housekeeping, who had left for the day/night. All alone, the front desk manager was extremely apologetic and helpful, as he assisted us with new bedding and towels, etc. and helped us get settled in, as well as discounting our room to make it no cost for our first night. The staff were very professional in how they conducted themselves, and took full responsibility. The breakfast is better than usual, offering a good blend of hot and cold food options. Location is very convenient to I-81 and Winchester. July 15, 2014
Rated 5.0 out of 5.0 by Great Place to stay Great staff good value We stayed for one night on our way home from a vacation. We were impressed with the friendly staff attentive and helpful. The breakfast was very good and HOT unlike another hotel we had stayed in earlier that week. We were late in booking and had to stay in a smoking room. It was clean and the smell of smoke was barely evident. July 15, 2014
Rated 5.0 out of 5.0 by Stephens City Holiday Inn Express review I travel interstate 81 a few times a year and always stay at the Holiday Inn Express in Stephens City. It's clean and safe for women travelers.I love the fact the sheets cover the comforter and there are lots of pillows on the beds. Highly recommend this Inn. zzzzzzzzzzzzz July 14, 2014
Rated 5.0 out of 5.0 by Comfortable and extremely clean The service was excellent in all areas.The room was very clean.The bed and pillows were comfortable. The internet service was fast and easy. Check in and check out were simple. Would stay here again. July 11, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel Enjoyed my stay. Thanks for a good time. Hope to come back and stay the next time I'm by here. July 10, 2014
Rated 5.0 out of 5.0 by Stopover heading South Hotel is excellent is every way and surprisingly affordable. Easy access from I-81. Large pleasant room, good breakfast. Will stay here again. July 7, 2014
Rated 5.0 out of 5.0 by Great service and Good value Clean and comfortable rooms. Good value for the price , staff very helpful. Will be staying on our way back home July 3, 2014
Rated 5.0 out of 5.0 by Comfortable room and nice breakfast Have stayed at several Holiday Inn Express and have been very pleased with all of them. July 2, 2014
Rated 5.0 out of 5.0 by Have stayed @ this HI-Express at least a dozen times... Breakfast always good - breakfast attendant always super. Never any issues or problems here. June 28, 2014
Rated 5.0 out of 5.0 by Excellent Accomodations for the price with Friendly Staff We found this establishment very nice for the price. The staff were very friendly and attentive. The breakfast accommodations had a great selection of items to choice from. Would recommend this hotel and would stay here again if in the area. June 24, 2014
Rated 5.0 out of 5.0 by Sparkling Both service and property were sparkling. Clean, comfortable, personable. Noisy guests outside our door were swiftly and courteously taken care of by the front desk. Our expectations were exceeded, and we would stay here again. June 11, 2014
Rated 5.0 out of 5.0 by Local164 Excellent front desk staff. Pleasant overall experience. June 9, 2014
Rated 5.0 out of 5.0 by great place to stay We stayed here on our way back home. The rooms were clean and comfortable and the staff was excellent. Holiday Inn Express breakfasts are the best value by far. We would highly recommend this hotel. As well, there were a number of fast food establishments within walking distance as well as a Butcher Block restaurant which was excellent. May 8, 2014
Rated 1.0 out of 5.0 by Dirty and Not well maintained We arrived without a reservation and was told there were only non smoking rooms available. A very nice young man at the desk called several other HI to see if they had availbility. There were no rooms available so we decided to stay. I was appalled at the condition of our room. There was so much debris on the carpeting (used matches, unused matches, hair, etc). We climbed into bed to find someone else's hair on the sheets. We were so exhausted we just went to sleep. The room was unclean and very very shabby. In retrospect we should have traveled further to find another hotel. In the morning (we skipped breakfast because we could not wait to leave), when I checked out I told the front desk attendant. She was very nice and aplogetic. The only plus side to the hotel was the staff. The rest was awful. April 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed and grab bar in bath good. No comfy chair in room but two beds fine. Good value for price rate. April 20, 2014
Rated 5.0 out of 5.0 by Great Stay Travelling from Florida to Nova Scotia. Great stop, comfortable and good location. April 19, 2014
Rated 5.0 out of 5.0 by A CONVENIENT STOP FOR GAS, FOOD, AND RELAXING NITE A GREAT STOP FOR GAS,GOOD FOOD & CLEAN COMFORTABLE ROOM. MET BY A VERY PROFESSIONAL, POLITE, FRONT DESK , WHO RECOMENDED TWO CLOSE PLACES TO EAT, WITHIN SHORT WALK. WAS EXCELLENT, AND GIVES 10% DISC. WITH "HIE" ROOM KEY. FRONT RECEPTION AREA VERY DIFFERENT FROM OTHER HIE HAVE STAYED AT, IS BREAKFAST AREA IN MORNING, EXCELLENT BREAKFAST, VERY FRIENDLY HELPFUL STAFF... April 7, 2014
Rated 1.0 out of 5.0 by Promise not kept! Noisy room! After having driven for 10 hours, the room which we had been promised when we booked our reservation was no longer available when we arrived. We had to settle for a room 3 doors from the elevator and vending machines. We did not sleep well because of the horrible and constant noise coming from the ice machines' compressor. We'll be looking for somewhere else next time we stop around Winchester VA. April 5, 2014
Rated 5.0 out of 5.0 by Excellent hotel We stay at this Holiday Inn every year on our way to Florida, we also stayed there on the way home this year, we find the staff very friendly, rooms are clean and comfortable and breakfast is good, so overall a very pleasant experience. April 3, 2014
Rated 3.0 out of 5.0 by Noisy room I found room 105 to be noisy as it's close to the front desk and there is ceramic tile in the hall that approaches the room - thus you hear the click-clack of every rolling suitcase as it makes it's way to the elevator or down the hall. The rolling suitcase noise stops just shy of room 105 as that's where the carpet begins. Also, I heard the doors from the adjoining rooms and the ones across the hall every time they slammed closed. This may have been caused by the room's occupants not being courteous as they entered and left their rooms. I find that hotel etiquette is a lost art among most people. It's common courtesy to be quite, and speak softly as you walk in hotels. The breakfast food was typical sub-par, mass produced, highly processed "food." A least there was fresh fruit and yogurt. The room was clean and comfortable and I slept well once the noise subsided. I imagine that rooms at the other end of the hall would have been quiet as would rooms on other floors. February 3, 2014
Rated 4.0 out of 5.0 by Room comfort Room was dusty and air very dry. Thus, unable to sleep through the night. December 31, 2013
Rated 2.0 out of 5.0 by fair at best The hotel felt old even if newly refurbished. Way behind other new-build Holiday Inn Express hotels. Top floor was a mix of smoking and non-smoking rooms and had a terrible odor. December 22, 2013
Rated 5.0 out of 5.0 by An excellent hotel! I recommend this hotel to everyone! The staff is helpful, kind, and accomodating. The rooms are spacious, clean, and comfortable, and breakfast is awesome: hot or cold food items, eggs, country gravy and biscuits, or cereal and fruit -whichever you prefer. An excellent hotel! December 6, 2013
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