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Rated 4.4 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Very nice except... One of the nicer HIE hotels in terms of comfort and everything being very clean. For some reason they allow smoking on the 3rd floor and it permeates the front door, lobby, and elevator. Even the staff complains but there is not much they can do about it. My only other complaint was the scrambled eggs or what appeared to be eggs but looked like some artificial concoction. The hostess realized how unappetizing these were and replaced them. She even came over to my table to apologize. She told us that management made the decision... October 5, 2014
Rated 5.0 out of 5.0 by Great location, staff, service and attentiveness to detail Great location to the Blue Ridge Mountains and Skyline drive. The room was comfortable with all the amenities of a much more expensive locale. We had a great experience and wouldn't hesitate to book another stay. September 29, 2014
Rated 4.0 out of 5.0 by Bring your own computer This hotel is nice and clean, and offers a wonderful breakfast buffet. It is close to the highway and has a nice variety of restaurants and stores nearby. On the other hand, I do not recommend using the computer in the "Business Center". There is only one computer and it is very slow, constantly has bothersome pop-ups and is probably infected with viruses and other hacking programs. September 23, 2014
Rated 5.0 out of 5.0 by Good value We were enthusiastically greeted upon our arrival by Chris. He acknowledged my being a member of the Priority Club and that I would definitely get my points. We have stayed in Stephens City at this hotel many times and have always had a pleasant stay, even when they were undergoing renovations. The only problem this time was a musty smelling room, which after the air conditioner came on seemed to dissipate a bit, but not enough. It was the first time we encountered such a problem. I didn't inform the front desk, though. Everyone was very nice and the breakfast was very well presented. September 19, 2014
Rated 2.0 out of 5.0 by Not a "new" hotel as advertised. This hotel was advertised as "new" when we looked it up online. It may have been new to the Holiday Inn brand, but it was definitely not a new hotel. It smelled of stale smoke and showed its age. It was convenient for walking to stores and restaurants. The staff were helpful and friendly. Overall, it was an ok stay, we were just a bit disappointed that we were lead to believe it would be a newer hotel. September 17, 2014
Rated 5.0 out of 5.0 by Great place to relax We were just looking for a night out to get away and relax. Couldn't have been happier!!! September 17, 2014
Rated 5.0 out of 5.0 by Bed was not comfortable. Mattress needs checked. It was too lumpy!! Will still stay at this IHG. Plan to book again on Sept 20th for another event for my KWVA organization in Winchester, VA. September 10, 2014
Rated 4.0 out of 5.0 by Comfortable room Everything was fine except the musty odor in the bathroom. September 9, 2014
Rated 5.0 out of 5.0 by People The hotel, itself, was very good in pretty much every way, but what made it stand out was our reception at the front desk by Malvia. She accommodated us in an uncommonly warm, gracious, and friendly manner and made us feel comfortable from the first moment, as well as on the phone prior to our arrival. We would definitely return, if passing through that area again. September 6, 2014
Rated 3.0 out of 5.0 by Excellent, Professional, I did not complain to the front desk staff about the conditions of the room that I was not satisfied with because there really wasn't anything that could have been done about the very uncomfortable mattress, the damp musty smell in the room, September 4, 2014
Rated 5.0 out of 5.0 by H I Express Great hotel chain to stay with. The Stephen City location was just a quick stopover on a long drive. The check in was smooth and fast. As soon as I told them I was a gold elite member it was like I turned into a different person. The staff was even nicer than when I just dropped in at midnight. The guest room was very comfortable and clean. Bedding and mattress were awesome, even if it was a double. No king rooms were available. September 4, 2014
Rated 4.0 out of 5.0 by What you'd expect Nice looking property. The trade off for easy access to the freeway is the freeway noise. Request a room away from the interstate and you'll be glad you did. Internet connection was ok, spotty at times. Nice clean pool and good breakfast. September 2, 2014
Rated 5.0 out of 5.0 by Excellent all around Had a very nice one night stay here. Everything was great. Internet, service, breakfast and quiet. Would recommend this hotel to anyone. August 29, 2014
Rated 5.0 out of 5.0 by HCN Riders group Hotel front desk staff was extremely helpful. The checkin was smooth, they allowed us to use the pool a little later than normal got us extra towels, and suggested that we move our motorcycles closer to the front door so they could keep an eye on them for us. I also heard him go out of his way to help a guest change a reservation so that they wouldn't be double charged. All in all I would highly recommend staying here. August 27, 2014
Rated 3.0 out of 5.0 by Older hotel Staff very friendly The hotel is convenient but is need of updating to be at the standards we have come to expect from the Holiday Inn chain. August 26, 2014
Rated 5.0 out of 5.0 by Another Quality HEI Hotel I planned three stops on our way down to Florida, very happy I chose this particular hotel. August 24, 2014
Rated 5.0 out of 5.0 by One Night Stand Enjoyed our one night stay at this Holiday Inn Express. Facility and stafff were great. Will stay again. August 24, 2014
Rated 5.0 out of 5.0 by A consistently pleasant experience I've spent many nights in this hotel for business purposes. The staff is always friendly and attentive. The hotel is clean and comfortable. Lighting in the rooms is good - which is not always the case in hotels - and the bathrooms are clean and well-appointed. I always feel that I get my money's worth when staying at this hotel. August 18, 2014
Rated 5.0 out of 5.0 by Comfortable night's sleep in a clean hotel We selected this hotel for a great night's sleep and convenience to the Route 11 Yard Crawl on Saturday, August 9th. We stayed at this location last year and were very pleased. Once again the hotel was clean, the bed was comfortable, and the staff was very pleasant and accommodating. I would recommend this location to anyone traveling through Winchester. August 17, 2014
Rated 5.0 out of 5.0 by new hotel, clean and comportable Arrived and a managers complimentary happy hour was going on. Had free beer and wine and snacks. First time I saw that at a Holiday inn Express. Everything was nice, comfortable and clean. The bed was very comfortable. August 14, 2014
Rated 4.0 out of 5.0 by Comfortable bed friendly staff, good breakfast. Traveling from Florida to New York it was a stop over. After driving 13 hours it was a pleasure to have a nice clean room, good shower and a friendly helpful staff. August 11, 2014
Rated 1.0 out of 5.0 by Mr not a place I would rever stay again. This place waa fikthy. The a.c. filter had 1/4 inch of dirt and dust. The air in the room was foul. Had to rmove the a.c filter to het the fan to move air and opened the window to ge brewtable air. August 4, 2014
Rated 1.0 out of 5.0 by If you see bucket trucks and utility trucks parked in the lot, stay elsewhere These Yahoos wake up at 5 am and walk up and down the corridors carrying on and slamming doors like it's the middle of the afternoon. Then they go outside at 6 am and fire-up the diesel trucks and let them rev for about 1/2 hour while they eat breakfast. What was really charming was listening to one of them barf in the room across the hall. I'm sure they work hard but so do I. If you want a full and good night's sleep do not stay here or any hotel that has bucket trucks and utility trucks parked in the hotel parking lot. These guys just don't know a wit about common courtesy. The staff won't say anything because they sell a lot of rooms to these people. August 1, 2014
Rated 4.0 out of 5.0 by Very comfortable bed and friendly staff Overall was a good stay..minor inconveniences...Very central to gas and restaurants. The staff were great and pleasant that's why I didn't want to complain about the Jacuzzi not working..and was too tired to move to another room..lol August 1, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and great breakfast Definitely recommend and would stay here again. The breakfast was one of the best....especially the cinnamon rolls! July 28, 2014
Rated 5.0 out of 5.0 by Clean, very comfortable and good price This is a well kept hotel with a comfortable room and nice bathroom, sparkling clean. The bedding is very nice. Appreciated having a fridge and a microwave. The lamps beside the beds could be a lot brighter for reading. The breakfast area is pretty small but they manage. Front desk staff very cordial. Very convenient to Winchester, VA, Shenandoah University and the dirt racetrack (the reason my husband was there). July 23, 2014
Rated 5.0 out of 5.0 by Quiet and Comfortable Breakfast was great, hotel was quiet, I slept fantasticly! July 23, 2014
Rated 5.0 out of 5.0 by Friendly Staff nice hotel Everything was excellent. This was one of the nicest Holiday Inn Express hotels I have stayed at. The front desk staff was very friendly and helpful. And the room price was great. I would deffinitely stay here again July 23, 2014
Rated 2.0 out of 5.0 by Convenient locality w/outdoor pool however ... our guestroom would have benefited from a more thorough "makeover". Changing the color scheme and fabrics was a good choice, but seeing wrinkled bedding July 22, 2014
Rated 5.0 out of 5.0 by Great Value Stayed overnight on the way to visit friends. The reception desk advised me of places to eat dinner including how to obtain a 10% discount on my food bill. Great value for a stop along the road. July 20, 2014
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