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Rated 4.4 out of 5 by 134 reviewers.
Rated 1.0 out of 5.0 by Bad Hotel With Bad Service I have stayed at many Holiday Inn Express hotels since I am on the road for several months for work, and this was easily the worst experience I have ever had. It took a very long time to check in even though I was the only person in the lobby, and when I got to my room I found that the fridge had stopped working and defrosted, leaving the carpet in a large area of the room completely saturated. When I went back to the front desk to report this issue, rather than offering to move me to a new room (which seemed like the right thing to do, especially since I am a Rewards Club Gold Member) I was told the only options were to put a towel on it or allow them to run an industrial fan in the room all night. Additionally, there was a horrible, overpowering stench in the halls and stairwell, the floor of the room was quite uneven, and the bathroom fixtures were severely dated and broken or coming apart. Breakfast was also very disappointing, even though it is typically standardized. The only positive things I can say about this hotel are that the water pressure in the shower was good and the lamps by the bed had outlets on them, which is very convenient. The best part of my stay was leaving the next morning. October 28, 2014
Rated 5.0 out of 5.0 by Relaxing experience While having a busy day, it was great to have a very comfortable, relaxing place to kick back and organize in. October 26, 2014
Rated 4.0 out of 5.0 by Decent Hotel but Dated No major problems with the stay. The staff was friendly and attentive, the rooms were clean, breakfast was good (although the omelettes were burnt), the the hotel has a dated feel to it. I don't know how old it is, but it feels like it could use a make-over. The lobby is small and the breakfast area is small. I'm used to Holiday Inn Expresses having more room in the common areas, but I would stay at this hotel again. October 19, 2014
Rated 5.0 out of 5.0 by Very Good Hotel Very nice place to stay at. Quiet, relaxing, nice beds, good breakfast Best value for the money October 15, 2014
Rated 3.0 out of 5.0 by Needs updating Compared to other Holiday inn properties it needs updating. The stay was brief, but we slept good, heard every word the people next door were saying through the access door between rooms, I was glad they were quick to go to bed. I had to watch every word I said though and had to talk quietly so I wouldn't disturb them. October 14, 2014
Rated 5.0 out of 5.0 by Close to Shennandoah National Park An excellent base from which to explore Skyline Drive. Property is newer and in great shape. Delivered exactly what I expected from Holiday Inn Express. October 13, 2014
Rated 5.0 out of 5.0 by very quiet and relaxing best pillows I have ever slept on. Great location. We will be back here again!! October 13, 2014
Rated 5.0 out of 5.0 by Sept 2014 Stay I have stayed here several times this past year and always had a pleasant experience. Staff very friendly and room always clean and comfortable. Will continue to stay here in future October 8, 2014
Rated 5.0 out of 5.0 by Perfect location right of 81 Exactly what I expected from a Holiday Inn Express. Breakfast staff was super attentive and helpful! October 7, 2014
Rated 4.0 out of 5.0 by Convenient and Comfortable Was traveling thru the area and found this hotel to be very easy access from route 81. Exceptionally pleased with quick check in and found room comfortable and clean October 6, 2014
Rated 4.0 out of 5.0 by Great Stay But Strong Cleaner Smell In Room Spent the night here while in the Winchester area and enjoyed our stay. Very friendly young gentleman checked us in and seemed very knowledgeable of the area. The room (208) was very clean and the bed was very comfortable providing a good nights sleep. The bathroom countertop showed a little wear and should be replaced the next time they do some partial remodeling. The only BIG problem that we had was when we opened the door to the room there was a really heavy smell of cleaner, like Febreze or something similar. Thank goodness we could open the window a little which let in some fresh air but the smell was still there the next morning. If they have smoking and non smoking rooms then they should have non fragrance rooms. They do make cleaners that have no smell....suggest this HIE look for it. Very good breakfast served the next morning. We'll stay here again the next time we are passing through but only after we have checked the room out first. October 5, 2014
Rated 5.0 out of 5.0 by Very nice except... One of the nicer HIE hotels in terms of comfort and everything being very clean. For some reason they allow smoking on the 3rd floor and it permeates the front door, lobby, and elevator. Even the staff complains but there is not much they can do about it. My only other complaint was the scrambled eggs or what appeared to be eggs but looked like some artificial concoction. The hostess realized how unappetizing these were and replaced them. She even came over to my table to apologize. She told us that management made the decision... October 5, 2014
Rated 5.0 out of 5.0 by Great location, staff, service and attentiveness to detail Great location to the Blue Ridge Mountains and Skyline drive. The room was comfortable with all the amenities of a much more expensive locale. We had a great experience and wouldn't hesitate to book another stay. September 29, 2014
Rated 4.0 out of 5.0 by Bring your own computer This hotel is nice and clean, and offers a wonderful breakfast buffet. It is close to the highway and has a nice variety of restaurants and stores nearby. On the other hand, I do not recommend using the computer in the "Business Center". There is only one computer and it is very slow, constantly has bothersome pop-ups and is probably infected with viruses and other hacking programs. September 23, 2014
Rated 5.0 out of 5.0 by Good value We were enthusiastically greeted upon our arrival by Chris. He acknowledged my being a member of the Priority Club and that I would definitely get my points. We have stayed in Stephens City at this hotel many times and have always had a pleasant stay, even when they were undergoing renovations. The only problem this time was a musty smelling room, which after the air conditioner came on seemed to dissipate a bit, but not enough. It was the first time we encountered such a problem. I didn't inform the front desk, though. Everyone was very nice and the breakfast was very well presented. September 19, 2014
Rated 2.0 out of 5.0 by Not a "new" hotel as advertised. This hotel was advertised as "new" when we looked it up online. It may have been new to the Holiday Inn brand, but it was definitely not a new hotel. It smelled of stale smoke and showed its age. It was convenient for walking to stores and restaurants. The staff were helpful and friendly. Overall, it was an ok stay, we were just a bit disappointed that we were lead to believe it would be a newer hotel. September 17, 2014
Rated 5.0 out of 5.0 by Great place to relax We were just looking for a night out to get away and relax. Couldn't have been happier!!! September 17, 2014
Rated 5.0 out of 5.0 by Bed was not comfortable. Mattress needs checked. It was too lumpy!! Will still stay at this IHG. Plan to book again on Sept 20th for another event for my KWVA organization in Winchester, VA. September 10, 2014
Rated 4.0 out of 5.0 by Comfortable room Everything was fine except the musty odor in the bathroom. September 9, 2014
Rated 5.0 out of 5.0 by People The hotel, itself, was very good in pretty much every way, but what made it stand out was our reception at the front desk by Malvia. She accommodated us in an uncommonly warm, gracious, and friendly manner and made us feel comfortable from the first moment, as well as on the phone prior to our arrival. We would definitely return, if passing through that area again. September 6, 2014
Rated 3.0 out of 5.0 by Excellent, Professional, I did not complain to the front desk staff about the conditions of the room that I was not satisfied with because there really wasn't anything that could have been done about the very uncomfortable mattress, the damp musty smell in the room, September 4, 2014
Rated 5.0 out of 5.0 by H I Express Great hotel chain to stay with. The Stephen City location was just a quick stopover on a long drive. The check in was smooth and fast. As soon as I told them I was a gold elite member it was like I turned into a different person. The staff was even nicer than when I just dropped in at midnight. The guest room was very comfortable and clean. Bedding and mattress were awesome, even if it was a double. No king rooms were available. September 4, 2014
Rated 4.0 out of 5.0 by What you'd expect Nice looking property. The trade off for easy access to the freeway is the freeway noise. Request a room away from the interstate and you'll be glad you did. Internet connection was ok, spotty at times. Nice clean pool and good breakfast. September 2, 2014
Rated 5.0 out of 5.0 by Excellent all around Had a very nice one night stay here. Everything was great. Internet, service, breakfast and quiet. Would recommend this hotel to anyone. August 29, 2014
Rated 5.0 out of 5.0 by HCN Riders group Hotel front desk staff was extremely helpful. The checkin was smooth, they allowed us to use the pool a little later than normal got us extra towels, and suggested that we move our motorcycles closer to the front door so they could keep an eye on them for us. I also heard him go out of his way to help a guest change a reservation so that they wouldn't be double charged. All in all I would highly recommend staying here. August 27, 2014
Rated 3.0 out of 5.0 by Older hotel Staff very friendly The hotel is convenient but is need of updating to be at the standards we have come to expect from the Holiday Inn chain. August 26, 2014
Rated 5.0 out of 5.0 by Another Quality HEI Hotel I planned three stops on our way down to Florida, very happy I chose this particular hotel. August 24, 2014
Rated 5.0 out of 5.0 by One Night Stand Enjoyed our one night stay at this Holiday Inn Express. Facility and stafff were great. Will stay again. August 24, 2014
Rated 5.0 out of 5.0 by A consistently pleasant experience I've spent many nights in this hotel for business purposes. The staff is always friendly and attentive. The hotel is clean and comfortable. Lighting in the rooms is good - which is not always the case in hotels - and the bathrooms are clean and well-appointed. I always feel that I get my money's worth when staying at this hotel. August 18, 2014
Rated 5.0 out of 5.0 by Comfortable night's sleep in a clean hotel We selected this hotel for a great night's sleep and convenience to the Route 11 Yard Crawl on Saturday, August 9th. We stayed at this location last year and were very pleased. Once again the hotel was clean, the bed was comfortable, and the staff was very pleasant and accommodating. I would recommend this location to anyone traveling through Winchester. August 17, 2014
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