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Rated 4.4 out of 5 by 80 reviewers.
Rated 5.0 out of 5.0 by Exceptional Stay & Service I travel quite often and have stayed in many hotels. By far, this is the best Holiday Inn Express that I have stayed in over my business travels. First of all, the staff, either Kandice, Chris, Alexis or James when you check in treat you like a special person and make you very welcome. They are friendly and go above and beyond to meet all of your requests no matter how large or small. The room I stayed in was kept immaculately clean and very quiet. The Housekeeper, Shannon did an incredible job of keeping it clean during my stay. I traveled with quite a few other business colleagues and we were able to gather in the lobby, sit back, enjoy a few drinks (we brought in from the store) and chat just like we were at home. We never felt like we were pestering the front desk or being inconvenient. The day of checkout, I was met by the manager, Robert who greeted me by name. He specifically asked me about my stay and I told him it was fantastic as always. Whenever I am in Winchester/Strasburg area, I make it a point to stay at this hotel. They do a fabulous job and I have recommended to other professionals at my home office in Michigan that they stay there as well. June 13, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express Stephens City We were very happy with the hotel overall and especially the front desk welcome. However, despite having booked well in advance, and having a preference for upstairs room away from elevator, we were given Room 100 which is right next to the housekeeping area and access to all the ground floor rooms. As a result my partner had a very bad night's sleep with noises as well as a badly fitting door that let a lot of light into the room. The front desk explained the hotel was fully booked that night but we had booked about 4 weeks in advance. June 12, 2013
Rated 5.0 out of 5.0 by One of the Best HIE From check-in to even after check-out we had a great experience.... We were upgraded when we arrived and decided to stay another night and they were able to keep us in the same room.... After we checked out and were on our way to Mansfield, PA we got a call from them to let us know that we left our Kindle behind.... They were able to send it via mail and we received it today.... THANK YOU HIE WINCHESTER SOUTH, STEPHENS CITY.... You are the best!!!! June 7, 2013
Rated 5.0 out of 5.0 by Great Service We received great service when checking in. We did not have a reservation and the host (Chris) was very friendly and accommodating. Recommended a wonderful local restaurant. great room , very clean, great breakfast. Will stay here again when traveling through the area. June 2, 2013
Rated 4.0 out of 5.0 by Not Extraordinary, but Very Good We stayed here because we were vending the next day at a Wine festival in Front Royal, VA. Usually we stay at the Holiday Inn Blue Ridge Shadows in Front Royal, but they were booked full because of multiple weddings. This was close and relatively inexpensive. The room was clean and quiet. The bed was comfy. Nothing extraordinary. We got in late, so we really didn't have much 'room time' before going to sleep. The next morning, the shower was FANTASTIC. (I wish we had one like it at our house.) The coffee at the breakfast buffet was hot and better than some fancy coffee places. There was a good assortment of everything (but it was 6:30 am when we rolled out) The lady who takes care of the breakfast buffet area is very VERY nice, and a true asset to this hotel. The front desk staff is very courteous and pleasant, and we were greeted with treats when we arrived. I'd recommend this to anyone who wants a clean room, comfortable bed, and some good hot coffee in the morning. May 23, 2013
Rated 5.0 out of 5.0 by Pleasant Return Visit We have stayed at this location before, and it is a convenient point to stop during our travels. Excellent location close to interstate, yet quiet. Ample parking, close to excellent local restaurants. Staff responded to our questions quickly, and provided excellent service. Whirlpool room was amazing, large and spacious, and worth a little extra that we paid. We will be back! May 18, 2013
Rated 5.0 out of 5.0 by out in western VA Close to Front Royal VA where we had dinner and were helping a friend. Nice, quite location easy on and off the HWY. Would recomend May 16, 2013
Rated 5.0 out of 5.0 by great room overall excellent place to stay clean,quiet and comfortable I liked the excellent breakfast and the gracious host would stay here again and would recommend to anyone May 11, 2013
Rated 5.0 out of 5.0 by A Home away from Home I work quite often near this location and it's nice to stay someplace that I'm comfortable with and the staff really make me feel at home. Alexis is a asset to this hotel. April 28, 2013
Rated 5.0 out of 5.0 by Nice place to stay We have been staying at this establishment for many years now on our way back from our SC vacation. It is a welcomed site for a long day of traveling. The beds are great and the rooms are very comfortable and clean! April 21, 2013
Rated 4.0 out of 5.0 by A good stay This was our second visit. Much improved check in process, and a nicer room this time, away from noise and ice machines. We will be back. April 18, 2013
Rated 5.0 out of 5.0 by Great place to stay. Great place to stay for the money. Very clean and comfortable. the staff was outstanding. April 10, 2013
Rated 5.0 out of 5.0 by convenient location and relaxing This is the second year we stayed at this hotel on our way home from Florida. It is in a great location for splitting up our trip home. April 9, 2013
Rated 3.0 out of 5.0 by Reservation made Days in Advance Had reservation made days in advance, but when we went to check in at a little after 5 pm, the room had not been prepared and had some wait time before able to check in. Understand cleaning staff was under staffed on that particular day. Employees on staff were very kind and tried to make us as comfortable as possible while we waited. We had been on the road for 8 plus hours and were quite tired. April 7, 2013
Rated 5.0 out of 5.0 by A destination enroute! Another great stay at this facility! We make it a destination on each trip North and South.. The service is outstanding and staff members go out of their way to make us feel welcome and appreciated. The lady who does the breakfast is very attentive. April 4, 2013
Rated 5.0 out of 5.0 by Great Value This is the second time I have stayed here and highly recommend it The only minor drawback to my stay was that the eggs were sitting under the heat lamp by the time I got down there for breakfast. It didn't ruin my day. What was a great idea was they have a "to go" box for their cinnamon rolls. So I enjoyed their coffee and roll as I headed down the highway. Very clean and very quiet which I love. April 1, 2013
Rated 5.0 out of 5.0 by Great Service I have stayed at this propery numerous times during January, February and March 2013. Regardless of the personnel on duty, all have been extremely helpful and routinely exceeded my expectations. April 1, 2013
Rated 4.0 out of 5.0 by Bad experience @breakfast No biscuits or gravy and coffee was empty before my second cup. Have stayed here several times, this was the first bad experience. The counter staff was wonderful March 31, 2013
Rated 5.0 out of 5.0 by Great place to stay while traveling Wonderful nice place to stay while traveling. Would reccommend this place to anyone. Quiet and very nice staff. March 18, 2013
Rated 5.0 out of 5.0 by Great place to stay This HIE is a wonderful place to relax on a trip. Its staff is courteous, helpful and knowledgable. An example is the recommendations for restaurants. The rooms are clean, spacious and have comfortable beds. We plan to visit Shenandoah Valley in the near future and stay at this HIE. It is in a wonderful location for the upper Shenandoah Valley and surrounding area including Virginia, West Virginia, and Maryland. March 7, 2013
Rated 5.0 out of 5.0 by great location and service. Great location. Staff is friendly and helpful. Veronica was good about helping us find our way around this area. We will return. February 21, 2013
Rated 5.0 out of 5.0 by Convenient and Fair Price This is a hotel with an ideal location for easy access to highway I-81 and is surrounded by all major fast food brands. Its price is reasonable and the staff are very friendly. February 18, 2013
Rated 5.0 out of 5.0 by great bed We have stayed here before. Loved the new mattess, but had to get use the fome February 16, 2013
Rated 5.0 out of 5.0 by Friendly staff and relaxing room. This hotel was very clean and the staff was extremely friendly. The staff was also very helpful with any questions I had. The room was the cleanest I've ever seen a hotel room before I was honestly amazed by the cleanliness of the entire hotel. I was able to relax and enjoy myself without having to worry about anything. I will definitely stay at this hotel again. Overall my hotel experience here was above excellent. February 7, 2013
Rated 5.0 out of 5.0 by great staff and comfortable rooms I really enjoyed my stay. the staff is great, the room was clean and comfortable . its right off rt.81 with easy access to everything. I would stay there again no questions asked. :) February 1, 2013
Rated 5.0 out of 5.0 by Superb Staff and Service--Highly Recommended From initial check-in to check-out, the staff and room amenities can't be beat. This hotel is great, everytime I am in the area, I am sure to book my stay here. January 28, 2013
Rated 5.0 out of 5.0 by Great hotel & nice staff Our family stayed at this location January 17-19, 2013. We were there for a family funeral. Veronica, the manager on duty, was so kind to give us a special rate for our stay. Even though it was a sad time for our family, the staff was very accommodating to our every need. Our rooms were very nice . The beds were comfortable and the breakfast was very good. Having a priority club membership is also a nice perk for getting credit for your stays & special offers like gift cards for 2 nights stay. You also receive a special welcome package when you check in! I also want to add that Veronica and her staff were so kind to us at this location and we will stay here again! January 23, 2013
Rated 5.0 out of 5.0 by Super Staff and Great Bang For The Buck Very Clean Hotel, super nice staff. They get to know you by your name and not just a number. I highly recommend this hotel to travelers who like to feel special and not break the bank when staying somewhere. Not far from Theater or Food, this hotel is great. January 21, 2013
Rated 5.0 out of 5.0 by Best Place to Stay We love this Holiday Inn Express. Have stayed there several times last year and this year. We attend Bluegrass Concerts in Berryville and this is very close to that. Everyone is very nice and the rooms are clean and smell good. Would reccommend to anyone traveling in this area. January 21, 2013
Rated 5.0 out of 5.0 by Clean rooms and very helpful staff! Went there for a funeral. Several members of my family booked there. We had not asked about "bereavement" rates but one of the desk clerks (Veronica) asked US since there were so many from the same state checking on. They then proceeded to give us a discount on our room rate! (About 20 % !) How is that for customer service! Motel is clean and in a very safe location. There are plenty of restaurants within a mile to choose from. Room was clean and linens spotless. Breakfast was good and area was kept clean and tidy. I would HIGHLY recommend this Holiday Inn Express. Friendly and helpful staff and clean rooms. Miss Veronica was helpful and concerned for our comfort during our stay. She would be enough reason to stay there again! Thanks, ma'am! January 20, 2013
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