Rated 4.4 out of 5 by 98
Rated 5.0 out of 5.0 by Brenda1015 convenient location and relaxing
This is the second year we stayed at this hotel on our way home from Florida. It is in a great location for splitting up our trip home.
April 9, 2013
Rated 3.0 out of 5.0 by MakM Reservation made Days in Advance
Had reservation made days in advance, but when we went to check in at a little after 5 pm, the room had not been prepared and had some wait time before able to check in.
Understand cleaning staff was under staffed on that particular day.
Employees on staff were very kind and tried to make us as comfortable as possible while we waited. We had been on the road for 8 plus hours and were quite tired.
April 7, 2013
Rated 5.0 out of 5.0 by motdrof A destination enroute!
Another great stay at this facility! We make it a destination on each trip North and South.. The service is outstanding and staff members go out of their way to make us feel welcome and appreciated. The lady who does the breakfast is very attentive.
April 4, 2013
Rated 5.0 out of 5.0 by DonfromKazoo Great Value
This is the second time I have stayed here and highly recommend it The only minor drawback to my stay was that the eggs were sitting under the heat lamp by the time I got down there for breakfast. It didn't ruin my day. What was a great idea was they have a "to go" box for their cinnamon rolls. So I enjoyed their coffee and roll as I headed down the highway. Very clean and very quiet which I love.
April 1, 2013
Rated 5.0 out of 5.0 by Traveler2778 Great Service
I have stayed at this propery numerous times during January, February and March 2013. Regardless of the personnel on duty, all have been extremely helpful and routinely exceeded my expectations.
April 1, 2013
Rated 4.0 out of 5.0 by Thebyp65 Bad experience @breakfast
No biscuits or gravy and coffee was empty before my second cup. Have stayed here several times, this was the first bad experience. The counter staff was wonderful
March 31, 2013
Rated 5.0 out of 5.0 by Winger99 Great place to stay while traveling
Wonderful nice place to stay while traveling. Would reccommend this place to anyone. Quiet and very nice staff.
March 18, 2013
Rated 5.0 out of 5.0 by Bill09 Great place to stay
This HIE is a wonderful place to relax on a trip. Its staff is courteous, helpful and knowledgable. An example is the recommendations for restaurants. The rooms are clean, spacious and have comfortable beds.
We plan to visit Shenandoah Valley in the near future and stay at this HIE. It is in a wonderful location for the upper Shenandoah Valley and surrounding area including Virginia, West Virginia, and Maryland.
March 7, 2013
Rated 5.0 out of 5.0 by soup2 great location and service.
Great location. Staff is friendly and helpful. Veronica was good about helping us find our way around this area. We will return.
February 21, 2013
Rated 5.0 out of 5.0 by Eric13 Convenient and Fair Price
This is a hotel with an ideal location for easy access to highway I-81 and is surrounded by all major fast food brands. Its price is reasonable and the staff are very friendly.
February 18, 2013
Rated 5.0 out of 5.0 by Joey414 great bed
We have stayed here before. Loved the new mattess, but had to get use the fome
February 16, 2013
Rated 5.0 out of 5.0 by Weeone06 Friendly staff and relaxing room.
This hotel was very clean and the staff was extremely friendly. The staff was also very helpful with any questions I had. The room was the cleanest I've ever seen a hotel room before I was honestly amazed by the cleanliness of the entire hotel. I was able to relax and enjoy myself without having to worry about anything. I will definitely stay at this hotel again. Overall my hotel experience here was above excellent.
February 7, 2013
Rated 5.0 out of 5.0 by jon69 great staff and comfortable rooms
I really enjoyed my stay. the staff is great, the room was clean and comfortable . its right off rt.81 with easy access to everything. I would stay there again no questions asked. :)
February 1, 2013
Rated 5.0 out of 5.0 by Sandsbrad Superb Staff and Service--Highly Recommended
From initial check-in to check-out, the staff and room amenities can't be beat. This hotel is great, everytime I am in the area, I am sure to book my stay here.
January 28, 2013
Rated 5.0 out of 5.0 by JulesB Great hotel & nice staff
Our family stayed at this location January 17-19, 2013. We were there for a family funeral. Veronica, the manager on duty, was so kind to give us a special rate for our stay. Even though it was a sad time for our family, the staff was very accommodating to our every need. Our rooms were very nice . The beds were comfortable and the breakfast was very good. Having a priority club membership is also a nice perk for getting credit for your stays & special offers like gift cards for 2 nights stay. You also receive a special welcome package when you check in! I also want to add that Veronica and her staff were so kind to us at this location and we will stay here again!
January 23, 2013
Rated 5.0 out of 5.0 by Sandsbrad Super Staff and Great Bang For The Buck
Very Clean Hotel, super nice staff. They get to know you by your name and not just a number.
I highly recommend this hotel to travelers who like to feel special and not break the bank when staying somewhere. Not far from Theater or Food, this hotel is great.
January 21, 2013
Rated 5.0 out of 5.0 by Winger99 Best Place to Stay
We love this Holiday Inn Express. Have stayed there several times last year and this year. We attend Bluegrass Concerts in Berryville and this is very close to that. Everyone is very nice and the rooms are clean and smell good. Would reccommend to anyone traveling in this area.
January 21, 2013
Rated 5.0 out of 5.0 by SCtraveler Clean rooms and very helpful staff!
Went there for a funeral. Several members of my family booked there. We had not asked about "bereavement" rates but one of the desk clerks (Veronica) asked US since there were so many from the same state checking on. They then proceeded to give us a discount on our room rate! (About 20 % !) How is that for customer service!
Motel is clean and in a very safe location. There are plenty of restaurants within a mile to choose from. Room was clean and linens spotless. Breakfast was good and area was kept clean and tidy.
I would HIGHLY recommend this Holiday Inn Express. Friendly and helpful staff and clean rooms. Miss Veronica was helpful and concerned for our comfort during our stay. She would be enough reason to stay there again! Thanks, ma'am!
January 20, 2013
Rated 5.0 out of 5.0 by ERCr Stephen's City stay
We arrived late and was greet with a smile and recommended places to eat. We left early and forgot our ditgital camera. The housekeeping staff called right away! Before we knew it was gone. We were able to come back and pick it up before we were too far way. Thank you!
January 2, 2013
Rated 5.0 out of 5.0 by Quilter2 Great place to stay when traveling in the area
We have stayed here several times a year. We attend Bluegrass Festivals in the area. Good place to stay and convenient to other places of interest. Would reccomend to anyone who visits this area.
December 14, 2012
Rated 2.0 out of 5.0 by oldscout77 Two double beds for three large people NOT good.
We had a reservation for Winchester, VA and changed it to Stevens City at the last minute. They had only rooms with two double beds available. I should have known better, but we were tired and beat from the drive from Charleston, SC in one day.
My wife and I run well over 230# each, well two people that size need a queen bed.
The breakfast was great, but NOT fantastic as we had had before on other stays.
I will know better the next time.
December 2, 2012
Rated 5.0 out of 5.0 by EJMK Friendly, clean and comfortable
Staff were friendly and helpful. Room was clean & comfortable. No problem honoring discount coupon. Easy access off the Interstate.
November 24, 2012
Rated 4.0 out of 5.0 by Fletchkel A few small issues
Overall good stay. Like most remodeled motels, some vestiges of the old are stll evident such as the tiny breakfast room. The adjustable shower head wasn't adjustable and the sink stopper handle didn't work so had to operate manually. Staff were very pleasant and cooperative. Good value for the price.
November 22, 2012
Rated 4.0 out of 5.0 by GMa1 Trust the brand
This location is everything you would expect from Holiday Inn Express. Clean, well appointed and hospitable.
October 27, 2012
Rated 5.0 out of 5.0 by Goldwinger Outstanding Service
Very clean and comfortable. Was traveling on a motorcycle trike and the desk clerk allowed me to park under the portico in front of office. This was very much appreciated as a bad storm with 50mph wind, small hail, and heavy rain pssed through the area shortly after we checked in. Great service!
October 25, 2012
Rated 5.0 out of 5.0 by klewis023 Nice clean hotel
This hotel is very clean and is in a nice area. Overall I would stay here again it was one of the nicer hotels I stayed in. Staff was pretty friendly.
October 23, 2012
Rated 1.0 out of 5.0 by Ronbo The don't value your business or the franchise.
We stayed on 10/15 and tried again on 10/20. When we arrived late on the 15th on our way north, we noticed the newly renovated hotel was already showing signs of wear and dirt. We had to kill several bugs to get piece of mind before attempting to go to sleep.
Our reserbvation for the return trip south (we are Platinum members) was bumped. We, and the overwhelmed lady at the desk who gave us keys, didn't know it until we entered the room and found it was filled with luggage. Fortunately, the occupants were out of the room at the time. Apparently, this was one of their busiest days of the year because of the Civil War reenactment down the road and they were deliberately overbooked. Nevertheless, the manager didn't see fit to be present.
Last year we spent $14K on HI bookings. From this point on, the amount will be $0.
I have elevated these complaints to corporate and to the hotel that will lose the great majority of my business.
October 22, 2012
Rated 5.0 out of 5.0 by kl883 Great staff and service
My husband and I enjoyed our stay at this property. The front desk clerk was very efficient, friendly and helpful when we checked in. Breakfast was nice and all staff members that we had interaction with were extremely friendly and helpful. Will definitely be staying at this hotel if we are in the area again.
October 20, 2012
Rated 5.0 out of 5.0 by Quilter2 Good Place to Stay
I would highly reccommend this hotel in Stephens City VA. Good value for the money. Quiet and comfortable. Will stay there again.
October 19, 2012
Rated 5.0 out of 5.0 by thebride Very nice
This is the second time we stayed here and it is such a nice place to stay..
Very Clean and everyone is so pleasant..
October 18, 2012