Rated 4.6 out of 5 by 83
Rated 5.0 out of 5.0 by Pat128 Very nice hotel
Very comfortable, nice, clean hotel to stay in, convenient to the slots, and shuttle provided is very convenient. Nice breakfast.
December 4, 2013
Rated 5.0 out of 5.0 by AJSB Greatest Staff
The Staff is the greatest--from top to bottom. We love staying at
at such a greay hotel. Thanks.
December 1, 2013
Rated 5.0 out of 5.0 by jpfrompa Absolutely perfect
We only stayed for one night, but could not have asked for a better experience. Rode the shuttle to the casino, clean rooms, comfortable beds, and the breakfast was awesome. Would stay again definitely.
November 27, 2013
Rated 5.0 out of 5.0 by Oldbean Large rooms and very clean
We stayed in a standard king room and were very pleased with the size of the standard room. The room and bath were very clean.
The staff were great when we had to request an early check-in for the first night of our stay. They made us feel that they were happy to be able to help.
We also really appreciated being able to open the window for fresh air.
Overall, our stay couldn't have been more pleasant!!!
November 7, 2013
Rated 5.0 out of 5.0 by ultrasound21 Great place to stay
we had the pleasure of staying in the holiday inn express at ranson west Virginia. Everything was just perfect. It was clean , beds were very comfortable, best pillows , very nice breakfast. Would recommend and will stay again.
October 29, 2013
Rated 5.0 out of 5.0 by katie34664 Great experience
this was a great stay, clean, up to date, good breakfast...affordable and convenient. great that there was a shuttle to and from the casino 24/7...we'll be back!!
October 29, 2013
Rated 5.0 out of 5.0 by HolidayInnExpress2ndhome Always Enjoy Our Stay
We have stayed at The Holiday Inn Express on several occasions and find it relaxing, clean, and convenient to local attractions. The staff have always been friendly and accommodating. Our room is always ready as promised. Amber is fantastic at making you feel that they appreciate your patronage. We would definitely stay at HIE again!
October 25, 2013
Rated 5.0 out of 5.0 by smegpe Excellent Hotel
Exceeded my expectations for a two night stay, excellent continental breakfast and friendly staff throughout the stay
October 24, 2013
Rated 5.0 out of 5.0 by peterpiper1234 Traveler
Clean, comfortable and very accommodating.
Would stay there again.
October 21, 2013
Rated 5.0 out of 5.0 by ctg1234 Excellent Choice in Charles Town
I have stayed at this hotel in Charles Town several times while in the area for business. I keep returning because of the cleanliness, service, and amenities. The hotel is quiet, the staff friendly, and the rooms are clean. Free Wi Fi and free hot and cold breakfast options are great perks. The only downside is that the gym is relatively small and could use updating.
October 20, 2013
Rated 5.0 out of 5.0 by Perway One night stay at Charles Town
Great stay and recommended. Very near to Harpers Ferry Historic Town
October 18, 2013
Rated 5.0 out of 5.0 by j109132 another good visit
i visit the area on a regular basis and i stay at the inn most of the time. the staff there is accommodating and friendly to the guests.
always enjoy the breakfast and having a shuttle service is a plus. on this last visit , katie at the front desk was very helpful and polite. a nice person. thanks again.
October 14, 2013
Rated 5.0 out of 5.0 by Patrick50 Service
Staff was very friendly & helpful during our stay.
October 14, 2013
Rated 3.0 out of 5.0 by Barbara81 Clean hotel but not wishout problems
Wanted a hotel with good reviews and this hotel had good reviews from others. The room was clean, but a lamp in the room did not work so I had to report this to the front desk. The front desk clerk came promptly and corrected the problem. The hotel is located near a major road and I heard loud noise from the highway at night. The room was located next to the pool and I could look out and see the highway from the window. The bed had four pillows--two firm and two soft. But there was little difference in the firm and soft pillows and I could not sit in bed to watch TV. The breakfast buffet had good food both mornings. But the second morning the pancake maker was not working properly. Upon checkout the desk clerk did not process customers in the order of arrival. Certain aspects of this hotel are above average such as the breakfast buffet and having a microwave in the room. But some were not the quality expected from a Holiday Inn.
October 2, 2013
Rated 4.0 out of 5.0 by jhawk14 recommended
Clean, quiet, free shuttle to casino. No problems encountered.
October 2, 2013
Rated 5.0 out of 5.0 by AJSB Great room & employees
The staff at the desk & in the breakfast room are excellent.
October 1, 2013
Rated 5.0 out of 5.0 by Organdblk Reward Night with a charge
I was disappointed that I was charged an accomodation fee for using a Reward Night.
September 25, 2013
Rated 4.0 out of 5.0 by MBORRN Nice hotel property
Its been a long time since I stayed at a Holiday Inn Express. Previous experiences have led me to choose NOT stay at them however this was a friend's birthday celebration and they chose the location and venue.
I was pleasantly surprised by the nice room, the beautifully made bed, the very nice and helpful front desk staff and the EXCELLENT breakfast.
The shuttle driver was too chatty, but otherwise I give this hotel a GOOD rating and take away an enjoyable weekend experience.
September 24, 2013
Rated 5.0 out of 5.0 by GERINMO Great service
Very enjoyable stay. The room was great. The front desk staff was very helpful and a pleasure to deal with.
Would not hesitate to stay with Holiday Inn on my next trip to Charles Town.
September 21, 2013
Rated 4.0 out of 5.0 by MBCLady04 Great Room
I walked in slightly drained from a twisty car ride in the dark, the room was bright, comfortable and very clean. I was able to relax and enjoy my time in the room without worry. The bathroom was sparkling and I just felt very at peace with the hotel & room.
September 13, 2013
Rated 5.0 out of 5.0 by travelingduo Best Holiday Inn Express ever
We have stayed at several Holiday Inn Express hotels over the years and this one in Charles Town was by far the best. The room was large, comfortable and clean. The bed was very comfortable and the breakfast was delicious with a lot of variety. Thanks for a great stay and if we are ever in the area again we will be sure to stay here.
September 8, 2013
Rated 4.0 out of 5.0 by WeGotThis Great hotel and staff... Terrible beds !!!
We have stayed at this hotel several times when visiting Charles Town. The staff is the nicest of ANY hotel we've ever stayed at. The hotel is very clean and the pool is nice. The free breakfast has a good selection and the ladies who take care of that are very nice and do a great job. The only downfall to this hotel is the mattresses. They are like sleeping on bricks, so take an egg crate or mattress topper if you stay here.
September 7, 2013
Rated 5.0 out of 5.0 by Paul125 Great Hotel and So Close to Casino.
Staff was very friendly from the check in to check out. Hotel was clean. Breakfast choice was great. Very close to Hollywood Casino at Charles Town Races.
September 4, 2013
Rated 5.0 out of 5.0 by Reb41 Nice room, great breakfast.
Good place to stay. Close to the casino. Also, nearby eateries were nice and catered to seniors.
August 30, 2013
Rated 3.0 out of 5.0 by Laney12 Bed way too hard
I love this hotel but the bed is very uncomfortable. They need to put toppers on beds for comfort.
August 30, 2013
Rated 5.0 out of 5.0 by slots Gamblers Favorite
This was one of the nicest Holiday Inn Express' that we stayed in. Newly decorated and very clean. Comfortable bed and nice big room. Very quiet at night. The shuttle to the casino was really convenient. Staff nice. Food was typical. Overall a great place to stay and I would definitely like to go there again.
August 28, 2013
Rated 5.0 out of 5.0 by AndyI Excellent facility
Enjoyed our stay very much. Hotel staff are excellent. Very nice facility.
August 26, 2013
Rated 5.0 out of 5.0 by Daisy127 Clean and close to the casino
We enjoyed our stay and it was less than a 5 minutes drive to the casino which was convenient. Clean, friendly and a continental breakfast included. We would stay here again.
August 21, 2013
Rated 5.0 out of 5.0 by JonJon11 Overall great quality and service
Standard Holiday Inn Express but super clean and staff was excellent, front desk and housekeeping. Perfect for going to the casino, less than a mile away and they have a free shuttle, would stay again
August 21, 2013
Rated 5.0 out of 5.0 by rubob Very Friendly Staff
Entire hotel looked sparkly clean. Beds were very comfortable, plenty of hot water and TV worked as expected. Breakfast was standard fare for HIE and similar hotels. The breakfast attendant was friendly and very attentive to keeping the area clean and well stocked. Every staff member was notably friendly. All in all this was a pleasant stay and I expect we will return.
August 19, 2013