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Rated 4.1 out of 5 by 88 reviewers.
Rated 3.0 out of 5.0 by Stephenville Sunday the 13th No bath towels in room! Didn't notice until I got out of shower. Had to dry off with hand towels! Light bulb in bathroom mirror almost burned out, very dim. July 18, 2014
Rated 3.0 out of 5.0 by Sadly Disappointed I was very surprised with the overall cleanliness of the hotel and in general. The hotel room was found to have an old newspaper on the desk, candy wrappers under the phone, a dirty bar of soap in the sink, a used towel hanging on the rack, in the stairwell by the trash were pizza boxes that remained during our entire stay, they ran out of towels and we had to go pick them up from the front desk (really inconvient when already for a shower). The staff all complained of being overworked so we didn't approach them for help but rather went to Wal-Mart and got our towels, bleach wipes, etc. Oh, and the pancake machine was down,and the breakfast bar barely had any food because it didn't arrive in time!! The hotel is very nice in appearance but the staff really needs uniforms! You can't tell the housekeepers from the front desk staff from the lawn guys! June 30, 2014
Rated 2.0 out of 5.0 by Comfortable bed Stayed here several years but it really went down from last year. The smoke in my room was missing the cover & wires just hanging out. No trash can in the pool area. The meeting room we rented wasn't cleaned very good. The side door's card reader was broke so you could get out but not back in. The water filter on the 4th floor ice machine hadn't been changed since 1/2013. The refrig. in my room was unplugged. Am a IHG Rewards member, got something last year when we checked in but not this year. June 28, 2014
Rated 5.0 out of 5.0 by Good Hotel When I am in the Stephenville are on business I always choose Holiday Inn. It is a nice, clean, reasonably priced hotel with a friendly staff. June 26, 2014
Rated 1.0 out of 5.0 by Never again First and last time that we will be staying at a Holiday Inn - June 23, 2014
Rated 4.0 out of 5.0 by Decent place The AC unit was so loud sleep was difficult. The wireless internet seldom worked. However it was being worked on while I was there. TV service was very good. Very clean. Courteous staff. If you stay there be sure to take earplugs. June 23, 2014
Rated 2.0 out of 5.0 by Okay I guess Decent enough place to stay. Updated on outside but rooms seem that they have not been updated for awhile. Elevator broken for most of stay for almost and had been broken for two weeks prior to stay and placed on third floor. At check in was not greeted in a friendly manner nor recognized as a gold member. Breakfast had milk that had expired available to eat. June 9, 2014
Rated 1.0 out of 5.0 by Check the AC before renting the room, make sure a manger is able to get a Hotel is clean but needs managements help Put the right manger in and this hotel should work well June 7, 2014
Rated 3.0 out of 5.0 by Poor air conditioning and pool was freezing We stayed at this hotel for the first time this past weekend and it had to be the worst Holiday Inn I've stayed in for years. To start with the hallways and elevators were stuffy and not properly cooled. Our clerk put us in the wrong room and when our two young boys went to the pool with us the water was freezing. Why would a hotel cover a pool from the sun outside and not have a heater for the pool Itself? My pregnant wife was very disappointed in our stay and we hope things improve with the facility before we return to Stephenville. Being a Gold Elite member, I've stayed at dozens of Holiday Inn hotels and this was the worst one. June 5, 2014
Rated 5.0 out of 5.0 by Clean, comfortable room Our room was very comfortable with a frig and a microwave. June 2, 2014
Rated 3.0 out of 5.0 by Good Brand but broken ammenities The elevators were broken and I was placed on the top floor. The AC was broken and I stayed there 2 nights in a warm humid room June 2, 2014
Rated 3.0 out of 5.0 by Best Western more affordable and overall better service Overpriced and WiFi did not work. Not worth the price of admission. June 1, 2014
Rated 5.0 out of 5.0 by Friendly staff The staff was very friendly and I would definitely stay here again. May 29, 2014
Rated 5.0 out of 5.0 by Excellent accommodations. Friendly and attentive staff; the elevator was compromised due to a lightning strike, but the staff operated it manually for all guests that requested it. Good customer service! May 27, 2014
Rated 5.0 out of 5.0 All is good Nothing else to say, my experience was fine, i was there fo long time in to different ocasition May 21, 2014
Rated 5.0 out of 5.0 by Always the best place to stay in stephenville Great staff and comfortable rooms They always make accommodations for us. We love dealing with Tanner and his whole staff. Thumbs up to all of them! May 13, 2014
Rated 5.0 out of 5.0 by Pretty good stay It was a bit expensive, but a comfortable stay. The coffee machine didn't work, but other than that, everything was great. May 7, 2014
Rated 3.0 out of 5.0 by Room next to elevator I asked for a room away from elevators and was placed right next to it. May 6, 2014
Rated 2.0 out of 5.0 by Disappointed Desk chair and lamp next to bed were broken. Co-worker said their lamp next to their bed was broken. Seems pro-active maintenance and quality control is a problem for this location. Staff was very friendly, but offered no discount for problems I experienced. Staff does not seem to be empowered to offer a quality experience, just trained to be nice and look at you and smile. Not a lot of choices in Stephenville for name brank properties, so not sure how much the hotel will try to improve. If you want your HI points, you have no choice. May 5, 2014
Rated 5.0 out of 5.0 by Customer Service was great I needed to get an additional copy of my receipt, I called the property and the desk manager was able to get me fixed up. Thank you May 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed and service of staff Overall the beds and pillows were comfortable. The staff was very friendly and helpful. April 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express What I like about Holiday Inn Express is that you know what you are getting and this stay was no different. The rooms are clean and comfortable. There is usually easy access to food. The only thing that could be viewed as a negative was that there were a lot of cigarette butts outside the entrance. April 9, 2014
Rated 5.0 out of 5.0 by Great Stay Quiet beautifully furnished clean room. Comfortable Beds and pillows. Great Hot Breakfast April 9, 2014
Rated 2.0 out of 5.0 by Nonexistent internet and noisy Disappointed that the wireless connection would not work in my room. Called the front desk but they could not resolve (response time over 2 hours). Hotel was packed. Could not handle the load at breakfast. Noisy guests kept us up through the night. Would NOT recommend this location. Next time in Stephenville I will choose another hotel. Not the usual HIE experience. April 8, 2014
Rated 5.0 out of 5.0 by Excellect Front Desk Staff and clean fresh rooms The staff was very friendly and courteous at all times at the front desk. The hotel was well maintained except for some damaged carpet near our front door, but overall the place looked very clean and well kept. I will stay there again when I am back in the area. March 30, 2014
Rated 4.0 out of 5.0 by Clean Room Room was clean but this particular room had noises in the wall at night. Not sure if it was machinery or something else. March 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed after sheets were changed As a platinum member, I have stayed at many IHG hotels. Never have I needed to request a change of sheets because of several large water type spots all over them? Who knows what they were from. The bathroom looked like it had been flooded on the wall under the sink but again, who knows what caused that. Otherwise everything looked clean. The front desk had very young personnel who seemed concerned and followed through with changing out the sheets in a professional manner. There are not too many new hotels in Stephenville, and have not stayed in the rest March 19, 2014
Rated 3.0 out of 5.0 by Staff less than nice Was greater poorly at sign in. Had to move rooms neighbor was too loud. No towels in bathroom. When I brought this up at check out I just got a shrug and a I don't know how that happened. Broken glass in parking lot. Brought this to their attention made no move to clean it up. March 16, 2014
Rated 4.0 out of 5.0 by Good hotel. Loud air conditioner Excellent service. Excellent hotel for the price overall. Only main issue was the noise associated with the air conditioner going on and off all night. March 14, 2014
Rated 5.0 out of 5.0 by Great Service! I travel quite frequently and usually stay at a Holiday Inn. I normally don't write reviews but I was very impressed with the staff at this location. Julie, Tanner, and Chris were extremely helpful and courteous during my stay. My trip was not the best ( due to work not because of the hotel). Right before checking out I locked my keys inside my car. The staff showed great concern and we're very accommodating and helped me unlock my car. Overall superb customer service from the staff at this location. March 11, 2014
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