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Rated 4.1 out of 5 by 109 reviewers.
Rated 5.0 out of 5.0 by Clean, comfortable room Our room was very comfortable with a frig and a microwave. June 2, 2014
Rated 3.0 out of 5.0 by Good Brand but broken ammenities The elevators were broken and I was placed on the top floor. The AC was broken and I stayed there 2 nights in a warm humid room June 2, 2014
Rated 3.0 out of 5.0 by Best Western more affordable and overall better service Overpriced and WiFi did not work. Not worth the price of admission. June 1, 2014
Rated 5.0 out of 5.0 by Friendly staff The staff was very friendly and I would definitely stay here again. May 29, 2014
Rated 5.0 out of 5.0 by Excellent accommodations. Friendly and attentive staff; the elevator was compromised due to a lightning strike, but the staff operated it manually for all guests that requested it. Good customer service! May 27, 2014
Rated 5.0 out of 5.0 All is good Nothing else to say, my experience was fine, i was there fo long time in to different ocasition May 21, 2014
Rated 5.0 out of 5.0 by Always the best place to stay in stephenville Great staff and comfortable rooms They always make accommodations for us. We love dealing with Tanner and his whole staff. Thumbs up to all of them! May 13, 2014
Rated 5.0 out of 5.0 by Pretty good stay It was a bit expensive, but a comfortable stay. The coffee machine didn't work, but other than that, everything was great. May 7, 2014
Rated 3.0 out of 5.0 by Room next to elevator I asked for a room away from elevators and was placed right next to it. May 6, 2014
Rated 2.0 out of 5.0 by Disappointed Desk chair and lamp next to bed were broken. Co-worker said their lamp next to their bed was broken. Seems pro-active maintenance and quality control is a problem for this location. Staff was very friendly, but offered no discount for problems I experienced. Staff does not seem to be empowered to offer a quality experience, just trained to be nice and look at you and smile. Not a lot of choices in Stephenville for name brank properties, so not sure how much the hotel will try to improve. If you want your HI points, you have no choice. May 5, 2014
Rated 5.0 out of 5.0 by Customer Service was great I needed to get an additional copy of my receipt, I called the property and the desk manager was able to get me fixed up. Thank you May 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed and service of staff Overall the beds and pillows were comfortable. The staff was very friendly and helpful. April 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express What I like about Holiday Inn Express is that you know what you are getting and this stay was no different. The rooms are clean and comfortable. There is usually easy access to food. The only thing that could be viewed as a negative was that there were a lot of cigarette butts outside the entrance. April 9, 2014
Rated 5.0 out of 5.0 by Great Stay Quiet beautifully furnished clean room. Comfortable Beds and pillows. Great Hot Breakfast April 9, 2014
Rated 2.0 out of 5.0 by Nonexistent internet and noisy Disappointed that the wireless connection would not work in my room. Called the front desk but they could not resolve (response time over 2 hours). Hotel was packed. Could not handle the load at breakfast. Noisy guests kept us up through the night. Would NOT recommend this location. Next time in Stephenville I will choose another hotel. Not the usual HIE experience. April 8, 2014
Rated 5.0 out of 5.0 by Excellect Front Desk Staff and clean fresh rooms The staff was very friendly and courteous at all times at the front desk. The hotel was well maintained except for some damaged carpet near our front door, but overall the place looked very clean and well kept. I will stay there again when I am back in the area. March 30, 2014
Rated 4.0 out of 5.0 by Clean Room Room was clean but this particular room had noises in the wall at night. Not sure if it was machinery or something else. March 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed after sheets were changed As a platinum member, I have stayed at many IHG hotels. Never have I needed to request a change of sheets because of several large water type spots all over them? Who knows what they were from. The bathroom looked like it had been flooded on the wall under the sink but again, who knows what caused that. Otherwise everything looked clean. The front desk had very young personnel who seemed concerned and followed through with changing out the sheets in a professional manner. There are not too many new hotels in Stephenville, and have not stayed in the rest March 19, 2014
Rated 3.0 out of 5.0 by Staff less than nice Was greater poorly at sign in. Had to move rooms neighbor was too loud. No towels in bathroom. When I brought this up at check out I just got a shrug and a I don't know how that happened. Broken glass in parking lot. Brought this to their attention made no move to clean it up. March 16, 2014
Rated 4.0 out of 5.0 by Good hotel. Loud air conditioner Excellent service. Excellent hotel for the price overall. Only main issue was the noise associated with the air conditioner going on and off all night. March 14, 2014
Rated 5.0 out of 5.0 by Great Service! I travel quite frequently and usually stay at a Holiday Inn. I normally don't write reviews but I was very impressed with the staff at this location. Julie, Tanner, and Chris were extremely helpful and courteous during my stay. My trip was not the best ( due to work not because of the hotel). Right before checking out I locked my keys inside my car. The staff showed great concern and we're very accommodating and helped me unlock my car. Overall superb customer service from the staff at this location. March 11, 2014
Rated 5.0 out of 5.0 by Redhorse Wished the pool was inclosed...Over all I always enjoy my stay here. March 10, 2014
Rated 5.0 out of 5.0 by friendly staff The staff was extremely friendly and our room was clean and comfortable. Highly recommend. March 3, 2014
Rated 5.0 out of 5.0 by Great Hotel Great staff and amenties. Went above and beyond what was required. February 24, 2014
Rated 5.0 out of 5.0 Friendly Staff Marcus was the friendliest person that I have ever met at any hotel. The hotel was very clean and smelled very fresh. The breakfast food was wonderful. Was a very nice stay. February 5, 2014
Rated 5.0 out of 5.0 Great staff Marcus was the most freindly person that I have met at any Hotel. He was a great help and made our stay very enjoyable. February 5, 2014
Rated 5.0 out of 5.0 by Fast and courteous check in extremely helpful staff. Located near restaurants, banks and convenient shopping. Check out was a breeze. Affordable rate. Room was very clean and plenty of amenities were included. February 3, 2014
Rated 5.0 out of 5.0 by Very Clean and Very Friendly Staff This was a great place to stay. Highly recommended. January 24, 2014
Rated 5.0 out of 5.0 by Good experience Staff was friendly and efficient. Room was clean. When I'm back in Stephenville, plan on staying at the same place. January 24, 2014
Rated 5.0 out of 5.0 by Great Location and Price Was in Stephenville for a cheer clinic and this hotel has the best bang for the buck. January 23, 2014
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