Rated 4.1 out of 5 by 91
Rated 3.0 out of 5.0 by IHG regular Staff less than nice
Was greater poorly at sign in. Had to move rooms neighbor was too loud. No towels in bathroom. When I brought this up at check out I just got a shrug and a I don't know how that happened. Broken glass in parking lot. Brought this to their attention made no move to clean it up.
March 16, 2014
Rated 4.0 out of 5.0 by Peters123 Good hotel. Loud air conditioner
Excellent service. Excellent hotel for the price overall. Only main issue was the noise associated with the air conditioner going on and off all night.
March 14, 2014
Rated 5.0 out of 5.0 by blze4k Great Service!
I travel quite frequently and usually stay at a Holiday Inn. I normally don't write reviews but I was very impressed with the staff at this location. Julie, Tanner, and Chris were extremely helpful and courteous during my stay. My trip was not the best ( due to work not because of the hotel). Right before checking out I locked my keys inside my car. The staff showed great concern and we're very accommodating and helped me unlock my car. Overall superb customer service from the staff at this location.
March 11, 2014
Rated 5.0 out of 5.0 by Redhorse Redhorse
Wished the pool was inclosed...Over all I always enjoy my stay here.
March 10, 2014
Rated 5.0 out of 5.0 by jm04 friendly staff
The staff was extremely friendly and our room was clean and comfortable. Highly recommend.
March 3, 2014
Rated 5.0 out of 5.0 by Will12 Great Hotel
Great staff and amenties. Went above and beyond what was required.
February 24, 2014
Rated 5.0 out of 5.0 Friendly Staff
Marcus was the friendliest person that I have ever met at any hotel. The hotel was very clean and smelled very fresh. The breakfast food was wonderful. Was a very nice stay.
February 5, 2014
Rated 5.0 out of 5.0 Great staff
Marcus was the most freindly person that I have met at any Hotel. He was a great help and made our stay very enjoyable.
February 5, 2014
Rated 5.0 out of 5.0 by texdee Fast and courteous check in
extremely helpful staff. Located near restaurants, banks and convenient shopping.
Check out was a breeze. Affordable rate. Room was very clean and plenty of amenities were included.
February 3, 2014
Rated 5.0 out of 5.0 by Kman1026 Very Clean and Very Friendly Staff
This was a great place to stay. Highly recommended.
January 24, 2014
Rated 5.0 out of 5.0 by bluemax47G Good experience
Staff was friendly and efficient.
Room was clean.
When I'm back in Stephenville, plan on staying at the same place.
January 24, 2014
Rated 5.0 out of 5.0 by Pkaye Great Location and Price
Was in Stephenville for a cheer clinic and this hotel has the best bang for the buck.
January 23, 2014
Rated 4.0 out of 5.0 by Carolyn65 Staff needs better training.........
Not helpful; needs to act more interested in customer
January 12, 2014
Rated 4.0 out of 5.0 by JMR1951 Stephenville TX service
This was a very nice hotel. I needed to meet with clients, and staff was very accommodating. I just wanted to be on a lower floor close to door or elevator, and wasn't able to get that, but maybe next time.
January 7, 2014
Rated 2.0 out of 5.0 by MikeMcD Poor Maintenance
Poor maintenance of room, hallway and reception area.
January 6, 2014
Rated 4.0 out of 5.0 by cc76401 Comfortable and affordable
I made a last minute decision to stay at this hotel after arranging a visit to the area. I was pleased with the hotel overall. Would stay here again if back in the area.
January 4, 2014
Rated 4.0 out of 5.0 by Bubeta A Gem in a Small Town
Excellent location and great staff. Large size suite. Good breakfast, juices too watery. Entrance to the driveway bad for low cars.
Arrived on Christmas Day and most in town restaurants were closed, but the front desk called and got us one that was open.
Must visit Hard 8 BarbeQue, different experience everything was excellent
January 1, 2014
Rated 4.0 out of 5.0 by mbmm retired
Every thing was great. The only bad part was people having noisy meetings by the elevator before going to there respective rooms.
December 31, 2013
Rated 5.0 out of 5.0 by Goldysgal Comfortable stay
For the property it was clean and well organized. Staff was friendly, professional and prompt when I needed extras. Breakfast was fresh with standard items offered and well stocked. Staff was friendly and helpful. We had a good stay. My handicapped room was appointed with all necessary items, comfortable and easy access. Would stay here again.
November 22, 2013
Rated 5.0 out of 5.0 by bishop02 positive experience
beds were comfortable and breakfast was hot even at 0900.
November 21, 2013
Rated 4.0 out of 5.0 by Greenstonegal Exemplary staff and great location
In the center of everything. The staff was excellent. I rated fair accommodations as the bed was not that comfortable to me. The location is in the center of everything, very convenient. I would stay here again.
November 13, 2013
Rated 4.0 out of 5.0 by bishop02 easy access and comfortable
Like always, enjoyable place to stay while visiting and working in the Stephenville area
November 12, 2013
Rated 1.0 out of 5.0 by BDH1 not up to Holiday Inn standards
Holiday Inn on the sign but run like a Super 8 ...
many things need repair or cleaning. Poor breakfast choices, some completely missing. Card readers need replacing, dirt and trash in stairwells, etc.
Best to use the Hampton when in this area.
November 2, 2013
Rated 5.0 out of 5.0 by faithanja Great room
We came to visit our son at Tarelton. All the hotels were booked for the Family weekend months in advance, I took a chance and tried one more time and was lucky enough to reserve the last room available. Lucky for us it was the Presidental Suite. It was so nice and clean. I have never stayed in such a nice room. This is where we will stay from now on.
October 18, 2013
Rated 5.0 out of 5.0 by Goldysgal Would stay again!
A very pleasant experience. It was a very busy facility due to multiple weddings and other town activities yet the staff and facility were way above average. The facility was spotless, my room was well appointed for my needs and comfortable. Easy access to the elevator, ice and drink machine (important for handicapped) the complimentary breakfast was fresh and resupplied constantly. The staff was very professional, courteous and went the extra mile for any request. I have some special needs and they couldn't have been more helpful always inquiring if there was anything else they could do for me. I was well please for a facility of this type. Wouldn't hesitate to stay here again.
October 14, 2013
Rated 5.0 out of 5.0 by NMTraveler01 overnight visit to stephenville
friendly staff, good location, great room
over all value far better than some locations in Dallas
only draw back was hour wait for room(cleaning still in progress) due to a sport group stay from day before
October 10, 2013
Rated 4.0 out of 5.0 by Tojam A good place to stay
We only stayed one night. The beds were very comfortable and the room was nice.
September 25, 2013
Rated 5.0 out of 5.0 by TexanMom15 Excellent Service & Comfortable room
This was my first stay at a Holiday Inn Express. It was wonderful, the staff was excellent, as this was my first trip to this area of Texas. They helped get me aquatinted with the town and area. I was dropping my baby off at the local university, Tarleton State University. This is 800 miles from our home, so it was a hard thing to do! I ended up staying an extra day, and the staff was very helpful with my stay. Our son came down from his university, Texas A&M to see his sisters freshman convocation, he stayed here at the hotel. He experienced vehicle trouble, and the hotel manager helped out in a big way, when he did not have to do so! He and his staff were extremely helpful, made us feel like family! We will be staying at this hotel when we visit our daughter at Tarleton! It was a beautiful room, comfortable beds, great roomy bathroom, excellent water pressure in shower, and very nice breakfast with complementary newspapers!!
September 2, 2013
Rated 4.0 out of 5.0 by Kb8671 Front desk staff Tanner and Conner great service.
Front desk staff Tanner went above and beyond to make our family reunion a special weekend. Tanner checked several times to be sure we had everything we needed. The rooms were great and everything was exactly as advertised.
This is our first time to use Holiday Inn Express but we were so pleased we booked our reunion for 2 more years in advance.
You need a sign on the highway so travelers can find you.
August 25, 2013
Rated 2.0 out of 5.0 by das123 unfortunatly the only holiday inn in town
tanner was great-that's the end of the good news-front desk not staffed they have a button to push for service it didn't work with 5 try's- while standing at the front desk I called the hotel thinking some one would answer but no it rang both times until the phone signaled busy- finally went and found a cleaning person who spoke no English I tried to get her to understand there was nobody at the front desk must have gotten close because after I left her in the laundry room she walked behind the front desk looking for someone but only the growing group of customers were present. Finally some guy showed up as if he was doing us a favor. He maid it very clear that we were trying to check in 25 minutes early but after a short wait he offered to send us to a room that just needed towels wrong the room had never been touched so after another short wait he sent us to another room
We arrived in our room and found about what you would expect from 2 star motel mold around the tub dirty etc. the following morning we went to the pool to hot tube for a while oops they don't have one they do in fact have a pool - this particular day it had a shoe floating in it and some other clothes and empty beer can cigarette butts etc. scattered about -we didn't swim
August 18, 2013