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Rated 4.1 out of 5 by 92 reviewers.
Rated 2.0 out of 5.0 by unfortunatly the only holiday inn in town tanner was great-that's the end of the good news-front desk not staffed they have a button to push for service it didn't work with 5 try's- while standing at the front desk I called the hotel thinking some one would answer but no it rang both times until the phone signaled busy- finally went and found a cleaning person who spoke no English I tried to get her to understand there was nobody at the front desk must have gotten close because after I left her in the laundry room she walked behind the front desk looking for someone but only the growing group of customers were present. Finally some guy showed up as if he was doing us a favor. He maid it very clear that we were trying to check in 25 minutes early but after a short wait he offered to send us to a room that just needed towels wrong the room had never been touched so after another short wait he sent us to another room We arrived in our room and found about what you would expect from 2 star motel mold around the tub dirty etc. the following morning we went to the pool to hot tube for a while oops they don't have one they do in fact have a pool - this particular day it had a shoe floating in it and some other clothes and empty beer can cigarette butts etc. scattered about -we didn't swim August 18, 2013
Rated 2.0 out of 5.0 by Need Training Student tending front desk spent most of his time outside smoking. Waited for check in while he finished smoking a cigarette. Sad service. August 14, 2013
Rated 5.0 out of 5.0 by Clean and comfortable Awesome stay, value of room great. Comfortable, service was great. August 5, 2013
Rated 4.0 out of 5.0 by Great service Tanner at the front desk was great handling any requests with a smile and professionalism that would bring me back to this property for more stays. Another fine front desk person was Conner who assisted us during our stay. The housekeeping ladies we interacted with were always smiling and ready to assist in any way they could. Everyone was very cooperative in seeing to our needs and making our stay very pleasant. August 2, 2013
Rated 5.0 out of 5.0 by Two Night Stay Overall a wonderful stay. I wish we could have checked in before 1:00 p.m. however, as we couldn't stay home due to a major water leak. One other thing, the handrails on the swimming pool were wobbly, needing to be tightened. July 28, 2013
Rated 5.0 out of 5.0 by VERY NICE The staff was very nice and the hotel clean. They went out of their way to make sure that we were comfortable. They had no problem giving us extra towels and pillows. It was very quiet. The pool area was very nice. Definitely a great place to stay. July 26, 2013
Rated 4.0 out of 5.0 by Great room More of a variety for breakfast and later end time Needs a cash bar for drinks July 17, 2013
Rated 5.0 out of 5.0 by 4th of July week Had a wonderful stay...staff was knowledgeable about the area since many places were closed for the holiday. Clean and place for the morning walk too! July 16, 2013
Rated 5.0 out of 5.0 by Awesome Staff When we checked in, we were greeted by Tanner. He was the best desk clerk I've ever came across. Great hotel and great service. Will definitely stay there again. July 9, 2013
Rated 5.0 out of 5.0 by Rate Very happy with Conner giving us a better rate on Saturday 6/15/13 than Friday 6/14/13 with Anthony. I felt that us checking in at almost 2 in the morning and our frequency would be liable be the best/least rate. LOVE this hotel and the staff!! We are from Houston and travel often to Stephenville so we will be staying at this hotel frequently. **Conner gave me a bottled water for being a prority club member...Anthony did not the night before**** June 21, 2013
Rated 5.0 out of 5.0 by Great Service This is my third time to stay at this holiday inn and will stay there next time I am in town. June 14, 2013
Rated 4.0 out of 5.0 by Service We didn't check in till Sunday pm @ 8:00pm Upon going to room, then leaving to eat and returning around 10:00 There are NO bath towels in room. There were also children running up and down halls on the Second Story, due to vibration of the floor . Being a Holiday Weekend the place was just about deserted. June 3, 2013
Rated 5.0 out of 5.0 by Great Stay I was in town for a football clinic so even though I was in and out of the hotel rather quickly it was a nice stay none the less. May 16, 2013
Rated 5.0 out of 5.0 by Excellent Service This hotel stay was wonderful. We were greeted and welcomed the moment we walked in. Great room!!! May 2, 2013
Rated 5.0 out of 5.0 by Facility and Staff Facility was very clean, bed was very comfortable and staffs were very friendly and helpful. Check in and check out-Excellent. Very little time was spent on check in and check out. April 11, 2013
Rated 5.0 out of 5.0 by Best staff throughout 3 states These people were the nicest, friendliest, and most helpful staff we have EVER encountered! April 5, 2013
Rated 5.0 out of 5.0 by Very Comfortable Beds and Customer Service Customer service was wonderful, from front desk to the breakfast staff. Very welcoming and polite and willing to assist. Property was very well kept and clean, lobby, breakfast area, rooms public areas were all perfect, I would recommend this property to everyone. March 19, 2013
Rated 5.0 out of 5.0 by Entrance/signage The only issue was the entrance from the street is not well marked and hard to see in the dark. January 19, 2013
Rated 2.0 out of 5.0 by Overall service Used my Priority Club points to pay for this room and it said on the web site that I would get a "standard room " .Every other room that I booked using my Reward points told me what type of room was avaible ,but not Stephenville! When I went to check in I was asked what type of room I wanted and was told that since I was using Reward points to pay for my room that they waited till checkin to find what type of room was needed.We stayed on New Year's Eve and New Years Day ,one the first day even though we left the room around 12 noon the room was not cleaned and the next night we put the sleeping late sign on the door and my wife was awakened at around 10 am by house keeping ,the girl did'nt understand english and called another housekeeper and this one was not much help either.My wife dressed,gathered her luggage and checked out and told the woman at the front desk what happened The front desk lady that I spoke to said that the girls usually don't do that.We won't stay again ,I am still waiting for the Manager to call me as promised! January 8, 2013
Rated 2.0 out of 5.0 by No Bacon Room smelled of dirty feet, No Bacon for Breakfast. Was charged for using a free night. That problem was fixed but it took 3 days and allot of my time. January 3, 2013
Rated 3.0 out of 5.0 by Breakfast No bananas for three days, eggs not out, coffe ran out once. Usually much better service, disappointing from prior stays November 5, 2012
Rated 3.0 out of 5.0 by Good Hotel...just a few issues The room was very clean and the food is on par with other Holiday Inn Express Hotels, however, my shower head did not function properly, the a/c unit has issue with keeping temperature and the ice machine on the second floor was not working. Other than that....I do like staying at Holiday Inn Express....for the most part they are one of the best hotel chains to stay in. October 23, 2012
Rated 3.0 out of 5.0 by Internet and Television Cable Service The internet and TV cable service in the hotel is bad. Most of the channels you try to watch loose their signal and will go off for 1 or 2 minutes and then come back on. What ever they are paying Northland Cable is to much. I have stayed in this hotel about 165 days this year and it has never been fixed and I have asked the hotel management but my request falls on deaf ears.Internet is just as bad. October 16, 2012
Rated 5.0 out of 5.0 by Great place to stay We love staying at the Holiday Inn Express, Stephenville. Clean, polite staff and perfect rooms. We try to ALWAYS stay with Holiday Inn Express when traveling. Inns are consistent and staff is always great. October 12, 2012
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