Rated 4.0 out of 5 by 178
Rated 5.0 out of 5.0 by Sir Visto Suitable Location close to Rail Station. Ideal for a one night stay
Generally speaking I find this hotel fine and it meets my requirements. I have been assisted by staff to enable me to partake of an earlier breakfast before 07.00 on a previous visit.
August 27, 2014
Rated 4.0 out of 5.0 by thefin pleasant stay and convenient for the train to London
chose this hotel as it has a mainline train station on its doorstep to London which gets you to Kings x in under 30 mins. Pleasant decor and helpful staff, no complaints. would return.
August 22, 2014
Rated 4.0 out of 5.0 by Sarah1987 Great service but not so great cleanliness
We stayed for 3 nights for a friends wedding. There was a bit of confusion with our room as I thought I had booked a double room but we ended up in a twin. While they couldn't fix this on the first night the lovely lady on the desk made sure we got a double on the following two nights! Thank you!
However, in our second room the remote control was missing and the TV didn't work (did tell the staff this on check out and got an apology - which is great). But while everything else was spotless the room was let down by the grubby shower curtain with what looked like mucky hand prints on it.
Overall, we had a pleasant stay and the staff went out of their way to make sure we had the room we thought we had booked, which you don't often experience, and always recognized us when we were in the reception area asking us how our day was etc. Great customer service!
August 19, 2014