Rated 3.9 out of 5 by 90
Rated 1.0 out of 5.0 by Rolyp Type of room booked - not available
I was informed that I had booked a smoking room - I hadn't ! And the receptionist only believed me when I showed him the booking acknowledgement I had received by email
The only non smoking room available was for twin bed (I had booked a double) and this room was for wheelchair access
The TV failed to work and there was no hot water when I wanted a shower in the morning - also you had to pump the toilet handle to get it to flush
No apology given - I was told that I must be unlucky
Stevenage HI Express - never again
March 27, 2013
Rated 5.0 out of 5.0 by mulandmand fantastic value for money
Quick and easy check in, for the first time ever priority club membership was acknowedged, and bottled water and free late checkout offered. Room was exceptionally clean and comfortable, even with sofabed in use. Small problem with the room (bedding not available for sofabed) was quickly and politely sorted out by helpful staff. Great breakfast, no hassle, sit as long as you want, staff quick to top up as food was used, even though the hotel was apparently busy. Terrific bargain on advance saver deal. Have stayed her a couple of times before, will definitely do so again.
March 23, 2013
Rated 2.0 out of 5.0 by Alan56 Could do better
Not the best experience I've had with Holiday Inn.
March 21, 2013
Rated 3.0 out of 5.0 by Amir1 Cleanliness, and condition of room / bedding / towels
I have stayed at Express by Holiday Inn many, many times in the UK, especially, and it would not be an exaggeration if I say this one was one of the worst among the Holiday Inn hotels-Express in terms of the condition of the room, generally, and specifically, cleanliness of the towels, bathroom area, etc. and I think I would not probably recommend this particular hotel to people personally. However, in fairness, I should say I enjoyed breakfast, with a fairly good range of hot, English breakfast menu, as well as the continental options, and the staff were generally helpful.
March 12, 2013
Rated 4.0 out of 5.0 by Ashi Short Stay
We stayed 1 night whilst visiting our son in Stevenage. The hotel was easy to find and very conveniently situated. The staff were very friendly and efficient. Checking in and out was easy and quick. Our room was a good size and spotless. Unfortunately the bed was a little strange in that it seemed very soft and to magnify every movement which did not lead to the most comfortable nights sleep!
One further thing, there is very little parking at the hotel itself, there is free parking across the road in Matalan after 5.00pm but the website could make this clearer. Beware the very keen parking wardens patrolling the short term parking on the street!
February 28, 2013
Rated 5.0 out of 5.0 by DursleyTraveller Excellent Budget Hotel
Second time we have stayed here. This time it was to spend a couple of days in London (only 25 mins away by train). For a budget hotel this one is brilliant (Much cheaper than staying in London itself). Other budget hotels do not include breakfast and we were impressed with the choice of cereal, toast, pastries, fruit, yoghurts and some hot items. Unlimited juice and coffees included. Staff are always extremely helpful and friendly and there is a nice bar area. Room was very clean, tidy and comfortable. Only very slight negative is there is only a shower no bath in the bathroom.
I'm sure we will be back!
February 21, 2013
Rated 4.0 out of 5.0 by Crinse Comfortable and conveniently located hotel
This hotel is in Stevenage town centre and is well situated for local amenities. The main bus station is just a couple of minutes walk and Stevenage train station, with regular services to London is just ten minutes walk away.
The hotel was clean and comfortable and the service good.
The staff on at the time were friendly and welcoming.
My room had a double bed, sofa bed and en-suite shower. The was also an LCD TV showing Freeview channels.
A free buffet breakfast was provided for guests.
I'd happily stay here again.
February 21, 2013
Rated 5.0 out of 5.0 by brazilliant great hotel to stay
great hotel great staff. we are vegetarians so breakfast could have been better with veggie sausages or something. thats my only thiong negative. everything else great . i would stay again . this was our second stay no complaints ever.
February 20, 2013
Rated 3.0 out of 5.0 by RoadwarriorRob Just missed the mark
The hotel is ideally located in the new town area of Stevenage and it is only a short walk to the shops.
It is a modern purpose built property in easy reach of the main line railway station serving London along with a bus service in the town centre.
I found the staff friendly and helpful, even offering suggestions of local takeaway services which can be delivered to the hotel. There are a number of chain restaurants located in the Stevenage leisure park less than ten minutes’ walk from the hotel.
Car parking can be a pain as the hotel uses the Matalan car park opposite (less than 1 minute away). A voucher can be obtained from reception on check in.
My only grip with this property was the mould I found in my shower cubicle, it would only require minimal cleaning to remove the mould.
Overall a good stay.
February 6, 2013
Rated 4.0 out of 5.0 by Reina good value
located at the town centre, very convenient, many shops around, 5 min walk to the train station.
chargable internet is a bit expensive though.
Platinum member only gets 1 hour free internet.
I am actually typing this at this hotel, returned again a week after for business reason.
January 30, 2013
Rated 3.0 out of 5.0 by Hob106 Final Touches missed
Whilst overall my room was ok the hotel was well positioned for the town centre,and the staff were friendly, there were some points in my room which made me wonder if it had been serviced properly. The waste bins had not been emptied, the bed undersheet was very ruffled ie not sure if it had been changed, the previous customers half empty bottle of water was still by the bed, and not of the items such as bands around the pillows were on, they along with the green foot print were still left on the chair by the previous customer. The gold customer welcome letter for the previous occupant was still on the table his name was Mr Roper.
In summary i think my room was partially serviced as the towels were changed but that appeared to it.
January 24, 2013
Rated 4.0 out of 5.0 by Rick1979 suitable and appropriate for the money. will definitely stay for work.
it was an agreeable stay with surprisingly good breakfast considering this is a budget end hotel. will definitely stay for work outing. would not recommend for family however will do for the short overnight break. word of warning if you need dinner better eating out although there is a leisure centre close by were there is appropriate restaurants.
Staff are very helpful and will assist with orientating to the surrounding area. parking is agreeably compromised to a shopping complex directly opposite the hotel(be aware only for evenings) and a car park a short walk away during the day.
falls short of full 5 stars but well worth to stay at. will be staying at the hotel again.
January 23, 2013
Rated 4.0 out of 5.0 by Rocknroll COMFORTABLE RELAXING STAY
We stay at this hotel every New Years Eve and we would like to say how much better our stay was this year. On previous occasions we found the hotel noisy and breakfast choices were miminal. We found the room very comfortable, warm and quiet. We did not try the breakfast this year opting for a lay in instead. The hotel is well positioned for the town and Gordon Craig Theatre. The 11.00am check out time was much appreciated.
January 7, 2013
Rated 5.0 out of 5.0 by Jason007 wifi
only comment will make is i do strongly feel that wifi should be free in all rooms to all guests as these days thats what folks expect when they stay in a hotel
December 11, 2012
Rated 1.0 out of 5.0 by Judith16 Very dissapointing
We have stayed in a number of Holiday Inn Express hotels and always found them fine. This one is not. Although not very old, the hotel looks very worn and shabby - chairs in reception have grease marks from people's heads and hands and there were food wrappers on the carpet. Our room was very cold and turning up the heating barely made any difference. There was no underblanket on one bed - just a sheet on top of the mattress - making it very cold in bed. The bathroom was clean but the sink and shower were stained. There was no hot water in the morning so had to have a cold shower. We had booked for 2 nights but checked out after one as it was altogether a most miserable experience and I am now thinking of avoiding this chain totally.
November 18, 2012
Rated 5.0 out of 5.0 by littlefire1 Fantastic Stay At Stevenage Holiday Inn Express
Having travelled down from Scotland this was the first time we had experienced Stevenage and the Holiday Inn Express. Have to relay that we had a fantastic weekend! The Hotel staff were fabulous and did every thing they could to make the guests "feel relaxed and at home".Special mention to both the desk and bar staff who dealt with the varied guests and did their very best at all times to ensure they delivered on all the requests guests made- which were many and varied ! Great value for money- facilities were modern and bedrooms a good size and very clean - best hotel staff we have encountered from cleaners - to front of house . All in all you made our visit 100% enjoyable. So thanks for that !
November 16, 2012
Rated 2.0 out of 5.0 by Forty68 Noisy nightclub next door to hotel
Rooms are clean and comfortable and staff are very friendly and helpful. Unfortunately I was put in a room on the 3rd floor opposite a building containing a nightclub. The noisy eminating from the club prevented me sleeping until it shut at 03.00. I needed to be up early that morning so barely got any sleep. The staff kindly arranged for me to be put in a new room the next night so I could get some sleep. It's a pity that bad neighbours have spoilt the experience at this good hotel. I would use this hotel another time if I could get a room away from the nightclub.
November 16, 2012
Rated 4.0 out of 5.0 by Celtic2508 Fairly Regular Guest
Up to usual standard, got the room I wanted - one of the few with smoking options!
Only comment is lack of restaurants close by (leisure park is nearest). Will be back though.
November 13, 2012
Rated 5.0 out of 5.0 by saffie59 Bed comfortable, service prompt & efficient with a smile
we were staying for our son's wedding & were very impressed with the service, help & the fact that we could access our room early to get ready for the wedding. The staff were helpful friendly & all seemed to enjoying their work. We would defintely stay there again.
November 12, 2012
Rated 3.0 out of 5.0 by Ronski1959 Town centre
The hotel is well located for the main town centre. The welcome was warm and friendly by the reception. The room was clean but was disapointed that there was still an old fashion 19" tv with a few sky channels no free WiFi in the room and limited parking and was for disabled guest and was free if no disabled booked in. There is no restuarant on site but arrangement with Holiday inn which is a 5/10 minute walk away or with 2 take away restaurants but the plates are little bigger than a side plate.
I also had to ask reception for a toilet roll as there was no spare and the one when I first booked in was more than half used.
Come on Holiday Inn get reasonable and at least offer free WiFi considering all the other services not provided.
Also as a gold priorty member I am usually offered a free bottle water not at Stevenage
November 7, 2012
Rated 5.0 out of 5.0 by Liversalts Holiday Inn Express pleasure.
We always try to find a H.I. Express wherever we go and this being our 1st visit to Stevenage it proved a success again, as usual. Very well positioned, room comfortable, as always and an excellent breakfast to start our day of sightseeing off. They are always excellent value for money and we use no others. Often to friends at Peterborough we stay in one there at the Showground. Thank you again.
October 26, 2012
Rated 4.0 out of 5.0 by Lofty rewarding
Hotel very good but very poor for parking, having to park in Matalan opposite, also having to pay for the first 2 hours at same.
As a 75+ person and we both recently had knee replacements not a great help, notice that disable had spaces that was acceptable for them.
Breakfast good but whilst at another Holiday Inn Express there was also Bacon, and at another we had tomatoes as well as beans.
Hotel very well maintained, except 1 lift ooo.
October 17, 2012