Rated 3.9 out of 5 by 110
Rated 3.0 out of 5.0 by Hob106 Final Touches missed
Whilst overall my room was ok the hotel was well positioned for the town centre,and the staff were friendly, there were some points in my room which made me wonder if it had been serviced properly. The waste bins had not been emptied, the bed undersheet was very ruffled ie not sure if it had been changed, the previous customers half empty bottle of water was still by the bed, and not of the items such as bands around the pillows were on, they along with the green foot print were still left on the chair by the previous customer. The gold customer welcome letter for the previous occupant was still on the table his name was Mr Roper.
In summary i think my room was partially serviced as the towels were changed but that appeared to it.
January 24, 2013
Rated 4.0 out of 5.0 by Rick1979 suitable and appropriate for the money. will definitely stay for work.
it was an agreeable stay with surprisingly good breakfast considering this is a budget end hotel. will definitely stay for work outing. would not recommend for family however will do for the short overnight break. word of warning if you need dinner better eating out although there is a leisure centre close by were there is appropriate restaurants.
Staff are very helpful and will assist with orientating to the surrounding area. parking is agreeably compromised to a shopping complex directly opposite the hotel(be aware only for evenings) and a car park a short walk away during the day.
falls short of full 5 stars but well worth to stay at. will be staying at the hotel again.
January 23, 2013
Rated 4.0 out of 5.0 by Rocknroll COMFORTABLE RELAXING STAY
We stay at this hotel every New Years Eve and we would like to say how much better our stay was this year. On previous occasions we found the hotel noisy and breakfast choices were miminal. We found the room very comfortable, warm and quiet. We did not try the breakfast this year opting for a lay in instead. The hotel is well positioned for the town and Gordon Craig Theatre. The 11.00am check out time was much appreciated.
January 7, 2013
Rated 5.0 out of 5.0 by Jason007 wifi
only comment will make is i do strongly feel that wifi should be free in all rooms to all guests as these days thats what folks expect when they stay in a hotel
December 11, 2012
Rated 1.0 out of 5.0 by Judith16 Very dissapointing
We have stayed in a number of Holiday Inn Express hotels and always found them fine. This one is not. Although not very old, the hotel looks very worn and shabby - chairs in reception have grease marks from people's heads and hands and there were food wrappers on the carpet. Our room was very cold and turning up the heating barely made any difference. There was no underblanket on one bed - just a sheet on top of the mattress - making it very cold in bed. The bathroom was clean but the sink and shower were stained. There was no hot water in the morning so had to have a cold shower. We had booked for 2 nights but checked out after one as it was altogether a most miserable experience and I am now thinking of avoiding this chain totally.
November 18, 2012
Rated 5.0 out of 5.0 by littlefire1 Fantastic Stay At Stevenage Holiday Inn Express
Having travelled down from Scotland this was the first time we had experienced Stevenage and the Holiday Inn Express. Have to relay that we had a fantastic weekend! The Hotel staff were fabulous and did every thing they could to make the guests "feel relaxed and at home".Special mention to both the desk and bar staff who dealt with the varied guests and did their very best at all times to ensure they delivered on all the requests guests made- which were many and varied ! Great value for money- facilities were modern and bedrooms a good size and very clean - best hotel staff we have encountered from cleaners - to front of house . All in all you made our visit 100% enjoyable. So thanks for that !
November 16, 2012
Rated 2.0 out of 5.0 by Forty68 Noisy nightclub next door to hotel
Rooms are clean and comfortable and staff are very friendly and helpful. Unfortunately I was put in a room on the 3rd floor opposite a building containing a nightclub. The noisy eminating from the club prevented me sleeping until it shut at 03.00. I needed to be up early that morning so barely got any sleep. The staff kindly arranged for me to be put in a new room the next night so I could get some sleep. It's a pity that bad neighbours have spoilt the experience at this good hotel. I would use this hotel another time if I could get a room away from the nightclub.
November 16, 2012
Rated 4.0 out of 5.0 by Celtic2508 Fairly Regular Guest
Up to usual standard, got the room I wanted - one of the few with smoking options!
Only comment is lack of restaurants close by (leisure park is nearest). Will be back though.
November 13, 2012
Rated 5.0 out of 5.0 by saffie59 Bed comfortable, service prompt & efficient with a smile
we were staying for our son's wedding & were very impressed with the service, help & the fact that we could access our room early to get ready for the wedding. The staff were helpful friendly & all seemed to enjoying their work. We would defintely stay there again.
November 12, 2012
Rated 3.0 out of 5.0 by Ronski1959 Town centre
The hotel is well located for the main town centre. The welcome was warm and friendly by the reception. The room was clean but was disapointed that there was still an old fashion 19" tv with a few sky channels no free WiFi in the room and limited parking and was for disabled guest and was free if no disabled booked in. There is no restuarant on site but arrangement with Holiday inn which is a 5/10 minute walk away or with 2 take away restaurants but the plates are little bigger than a side plate.
I also had to ask reception for a toilet roll as there was no spare and the one when I first booked in was more than half used.
Come on Holiday Inn get reasonable and at least offer free WiFi considering all the other services not provided.
Also as a gold priorty member I am usually offered a free bottle water not at Stevenage
November 7, 2012
Rated 5.0 out of 5.0 by Liversalts Holiday Inn Express pleasure.
We always try to find a H.I. Express wherever we go and this being our 1st visit to Stevenage it proved a success again, as usual. Very well positioned, room comfortable, as always and an excellent breakfast to start our day of sightseeing off. They are always excellent value for money and we use no others. Often to friends at Peterborough we stay in one there at the Showground. Thank you again.
October 26, 2012
Rated 4.0 out of 5.0 by Lofty rewarding
Hotel very good but very poor for parking, having to park in Matalan opposite, also having to pay for the first 2 hours at same.
As a 75+ person and we both recently had knee replacements not a great help, notice that disable had spaces that was acceptable for them.
Breakfast good but whilst at another Holiday Inn Express there was also Bacon, and at another we had tomatoes as well as beans.
Hotel very well maintained, except 1 lift ooo.
October 17, 2012