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Rated 4.0 out of 5 by 190 reviewers.
Rated 3.0 out of 5.0 by Thin duvet The duvet provided was too thin. I woke at 2am feeling cold, and there were no blankets in the room. At that time of night I was not going down to reception. Luckily as I was the sole occupant I could use the duvet double but if I had been sharing the room, both of us would have been cold. If I come again I will try and remember to bring a sleeping bag. September 30, 2013
Rated 3.0 out of 5.0 by breakfast we had a very bad breakfast. the choice's was very poor. On monday we had our breakfast in the centre of Stevenage. September 26, 2013
Rated 4.0 out of 5.0 by Really friendly and helpful staff The Holiday Inn at stevenage was a comfortable and relaxing hotel. The staff were really helpful and friendly. The downside was the breakfast which was not good. The croissants were overbaked and inedible, the toast came out black and the cappucino came out black as the machine had run out of milk. We went to a cafe elsewhere for breakfast as we couldnt eat what the hotel provided. I would stay there again as the staff were woinderful. September 23, 2013
Rated 3.0 out of 5.0 by Comments on room availability & breakfast We arrived at just after 2pm to be given a key for Room 103, having asked for ground floor accessibility. The room was not ready and receptionist then said there were none yet prepared on the ground floor. Having established that there was a lift we settled for Room 426 on the 3rd floor which was of a good standard. Breakfast appeared to be going well and comprised an adequate choice of basic items until, when going to make two more slices of toast it was found that the slice of bread on top of the heap was extensively green with mould on its reverse side. Attention of staff was drawn to this and apologies were offered. The bread was taken away and (within the kitchen area, apparently changed). The new batch was brought out and, if comment had not been made, was apparently going to be placed in the uncleaned bread receptacle. In view of offered comments this did not happen. We had, however, already eaten bread from the contaminated bin and were wary that a stomach upset could have been the result. Fortunately this was not the case. September 23, 2013
Rated 3.0 out of 5.0 Slightly Dissapointed! Having stayed here a few years ago I have to say I was slightly disappointed this time round. When I checked in and went to my room I had a disabled room which I did not book. Reception was great and swapped my room immediately and apologised. Breakfast was very unorganised, not enough food out, no plates, cutlery and queuing was chaos! They need to put a system in place, perhaps two lines. There were near collisions with staff bringing in and out food in the kitchen! Perhaps 2 doors, one for in and one for out would be ideal! All in all the staff and accommodation was good and I would stay here again. They just need to think about a few things I have mentioned. September 20, 2013
Rated 5.0 out of 5.0 by great rooms great stay staff friendly rooms were good the only bad point was the breakfast the foodwas cold the sausages are the worst ive ever tasted the beans were nt much better i know its free but u expect better than this next time i stop here will go down the road to the witherspoons pub but every thing else was great September 12, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Stevenage The hotel was really nice, clean with a great friendly atmosphere. The room was lovely and clean, the bed comfy, bathroom was compact but clean and had everything you need, Staff were very helpful and polite. The brekkie was just right. September 9, 2013
Rated 5.0 out of 5.0 by FANTASTIC SERVICE AS ALWAYS LOVELY STAY AND LOVELY STAFF THE ONLY BAD SIDE OF MY STAY WAS FINDING OUT THERE WILL BE NO MORE SMOKING ROOMS FROM SEPTEMBER 2013. September 9, 2013
Rated 5.0 out of 5.0 by good for a quiet stay What I like about Hol Inn Express is it's predictable, unfussy and simple to 'bed-in' for the night. I know which toiletries, drinks (tea/coffee) & internet will be provided, so I know what doesn't need carrying; I don't need to clat my luggage with shower gel & shampoo, nor have 3G organised, so it makes taking a quick or last-minute trip simple. Having not had any of that to worry about, getting my head down for thenight is easier, as I've had no stress beforehand. Their Stevenage one is good for sleeping too, as it's quiet, with none or very little road noise depending on which room. An easy walk from the train station - tick. Cheap enough tickets & fast travel into London for day trips - tick; even better value at weekends. Central London is very pricey for hotels, whereas the extra travel to Stevenage from say Moorgate or Finsbury Park is not too bothersome, so it makes the overall deal for me. I will be staying again. September 2, 2013
Rated 3.0 out of 5.0 by Room Service We were a little disappointed with the provision of towels for the room.When we arrived the room had two bath and two hand towels which was what we required.However when the room was cleaned in the morning one bath and one hand towel were removed ,so we just had the one bath and one hand left for the two of us which we felt was inadequate. August 31, 2013
Rated 4.0 out of 5.0 by comfy beds!!! Good value for money with a tasty breakfast. Room was lovely with a decent tv and great powershower!!!! Everything you would expect from a top hotel but at,a,fraction of the price. August 30, 2013
Rated 5.0 out of 5.0 by PLEASANT ROOM AND HELPFUL SERVICE Comfortable room and bed with tea/coffee making facilities and TV. Hotel is very quiet and relaxing with no disturbing noise and a great help-yourself breakfast every morning. Staff were friendly and efficient and went out of their way to help, without being obtrusive. Hotel is in a great location for shopping, pubs, restaurants and local bus and train services if you are not driving. August 29, 2013
Rated 5.0 out of 5.0 by regular visitor I have stayed here at Danestrete on a number of occassions and have always found the staff to be both helpfull and friendly. Service is always excellent. Some of the rooms are in need of refurbishment, but I cannot say that I have had one yet that was not comfortable. I will be staying again. August 29, 2013
Rated 5.0 out of 5.0 by WHAT A GREAT STAY! I recently stayed at this hotel with my family and found it to be excellent. The rooms were great for the adults and children, the food was excellent and everywhere was clean. I would say a special thank you to the staff who were most helpful and courteous and a credit to Holiday Inn. This was our second visit and we will certainly be staying again. Thank you! August 28, 2013
Rated 4.0 out of 5.0 by Good ambience and great service Room was clean with comfortable beds. Service was excellent. all staff were friendly and happy to do whatever they could to make our stay comfortable. The best Holiday Inn Express I have stayed in. August 27, 2013
Rated 4.0 out of 5.0 by Nice hotel and friendly staff Excellent value and enjoyable stay. Breakfast a little stressful as the hotel was fully booked, although we were warned, but it turned into a bit of a scrum. That said, staff did all they could to make it work. Otherwise, all good. Would definitely recommend this hotel and stay again. August 21, 2013
Rated 3.0 out of 5.0 by not as clean as usual the standard of cleanliness in our smoking room was short of the usual we have experienced on previous visits.there were hairs in the sink and the general appearance was tired and the bed sloping and worn. August 21, 2013
Rated 5.0 out of 5.0 by very central and close to shops Good value, very central and close to shops. Staff very helpful and breakfast very good. Would certainly recommend this hotel. August 21, 2013
Rated 5.0 out of 5.0 by Comfy room great staff Mark greeted us on arrival and he couldn't have been more pleasant. He seemed very interested in what we had done that day and made my 12 year old feel very welcome. the room was great beds very comfy . and the choice of breakfast was super . we wish we could have stayed longer , but we will stay again soon thank you. August 20, 2013
Rated 5.0 out of 5.0 by Nice Hotel at Great Price Have stayed at this hotel a lot and always get good service. Rooms are clean and service is great. Staff are very good and helpful. Room price is excellent also. August 15, 2013
Rated 1.0 out of 5.0 by Not one IHG`s finest, Carpets never cleaned where to start. certain staff sound helpful and make all the right noises but fail to deliver.my room 505 wasn’t cleaned properly for my entire stay ,sure sheets changed every 4 days towels dally .but that’s it carpet was not touched. Bin occasionally emptied so if i had a takeaway the night before it greats you smells and all on your return to room, twice room not serviced at all, Thursdays strangely. sheets and towels left at end of bed This wouldn’t be so bad had one of the cheery staff had done something after I had complained. But with a smile and a quip each time they said this was terrible and they would speak to the house keeper and said it wouldn’t happen again. until the following day when it did. No ice machine or microwave access fairly standard in most iHG express hotels As a type 1 diabetic I had to buy my own fridge, which they kept on my departure, quite adamant I was not to take off site. also parking bit of a problem parking ticket costs £70 no cheap option for early payment. parking tickets rife in Matalan for overstay as well. no recognition for IHG MEMBERS August 5, 2013
Rated 4.0 out of 5.0 by good value rooms Over all we enjoyed our stay at Danetrete Stevenage, the room was comfortable with good facilities, although we could not get any sound on the television, a staff member looked at it but could not get it working and was meant to send someone else to look at it, but no one else came. very limited on site parking which was full on our visit, nearby public car park for guest use, but had trouble exiting car park using token system, not being validated from hotel. August 5, 2013
Rated 4.0 out of 5.0 by just a great hotel plus points: excellent location - good room - friendly staff negatives: in-room wifi could be a bit faster and the tv's need a retune as there are a lot more freeview channels around than the epg suggests. Overall - the best HI Express I've stayed in so far... by some distance! August 4, 2013
Rated 1.0 out of 5.0 by will never stay again could not get any hot water out of the shower, and i was told to run the hot tap and shower together for 5 minutes to get hot water which i did not find acceptable. Also there is no parking. August 2, 2013
Rated 5.0 out of 5.0 by Fantastic Stayed one night on return from holiday abroad, very pleased with hotel room and lovely breakfast. On arrival, we were wondering where we would park the car but guests have free parking on the Matalan car park opposite (until 9 am the next day). All in all, another pleasing and reliable night's stay at the HI. August 2, 2013
Rated 5.0 out of 5.0 by Great staff really go that extra mile Love the new decor, really looks bright and cheerful, staff excellent July 30, 2013
Rated 4.0 out of 5.0 by Surprised by room size! rooms were too small, shower tub clogged (i had to swim out of water after shower) otherwise, staff was ok but not very friendly. Breakfast was good. Hotel within walking distance from Stevenage train station. July 29, 2013
Rated 5.0 out of 5.0 by Overall experience?? The staff were great, very helpful, the hotel was generally fine, the room was comfortable, clean and fresh and the stay was affordable, the only aspect which let's this hotel down was the actual planning and car parking facilities, which are non existent! you have to park your vehicle across the road in a small retail park albeit with a hotel notice, but! you must vacate and be out for 9am the next morning, otherwise you'll end up paying a PCN. Other than that, no real issues whatsoever, I'll go back. July 26, 2013
Rated 4.0 out of 5.0 by niceley situated close to town nice size room , very comfy bed, all staff very helpful have stayed before and liked the stay so thats reason for booking once again. July 23, 2013
Rated 5.0 out of 5.0 by Fuss-free and Quiet when staying away on a short hop, the best things I hope for are a fuss-free stay which takes up none of my time in sorting anything out, so I can relax; and my sleep-time being quiet. HI Express Stevenage ticked all the boxes. I'm always worried about quiet sleep-time, especially in a town location, but I'm pleased to say that night-times were silent and I was able to sleep through, with no traffic disturbance. I will be staying again. July 20, 2013
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