Rated 4.2 out of 5 by 26
Rated 2.0 out of 5.0 by okaybyme411 Far below my expectations
As a valued member, I cashed in my hard earned points to stay at the Holiday Inn Express in Stevens Point when I was there for a funeral. There are many choices in SP, but we chose the Express because of my experiences with it in the past. Unfortunately, this trip did NOT meet my expectations.
First, our toilet was plugged in the room we were assigned. Thankfully, the helpful night staff person transferred our room immediately. We were put in a clean room right next to the elevators, which provided a plethora of noises to keep us awake until late hours of the evening. When we checked in, she told us we had our choice of rooms - so I'm not sure why we got put (out of the whole hotel) right next to the elevators.
At promptly 6:45 in the morning, we were awakened to the very disturbing sound of rocks being heaved up onto scaffolding, and then at 7:00am, the even better noise of rocks being cut. The hotel is redoing the front entrance, and they were out doing stone work at this early hour on a Saturday. We were really looking forward to sleeping in a little bit (especially with the time change) but were wide awake due to work right outside our window.
The noisy stone work continued as we got ready. I will say, this hotel had a very clean room, clean bathroom, and HOT showers! We headed downstairs at 9:00am - 30 minutes before breakfast was supposed to close. We always choose HI Express because of their great breakfast, but once again, this hotel was the exception.
There was nothing hot left to eat except one cinnamon bun. There wasn't even any coffee! We waited 10 minutes then went and asked the front desk associate if breakfast was being refilled. She was very helpful in tracking down the breakfast associate who took her time filling breakfast in. She brought out more cinnamon rolls (delicious), decaf coffee, and 6 pieces of bacon. By this time, about 12 people were waiting for breakfast. After they took their turn in line, the food was out again, and we did not get the opportunity to get hot coffee or any hot breakfast, so we ended up leaving.
Normally, I always look for the HI Express' wherever I am staying, but I cannot say I will be coming back to this one. All the staff was polite and helpful, but this night was anything but restful.
November 20, 2013
Rated 5.0 out of 5.0 by John9202 Great place to stay on the way to the UP
Second time in a month I've stayed here on a trip to the UP. I plan to make this my stop every trip up there.
November 14, 2013
Rated 4.0 out of 5.0 by Gail07 Reliable and worth coming back
I've stayed here before and always have had a good experience. The strong point is the cleanliness of the rooms. Also, it's very quiet. The only thing different about this particular visit is that the shower drain was emptying very slowly and that I couldn't seem to get an adequate temperature in the room. Other than that, I'll keep coming back. It's a very comfortable hotel.
October 23, 2013