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Rated 4.4 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by Comfortable, clean and welcoming A handy stopover en route to Alton Towers and actually wish we had stayed here for the duration of our trip rather than one night. Comfortable and spacious room for family of 4 at a reasonable price and a very tasty breakfast buffet. I never sleep well in hotel rooms so sleep is never going to get a 10/10. The mattresses and pillows were very comfortable. However the duvet/covers were very noisy! Any time one of us moved they made a strange swishing noise - a sign they were good clean, starched covers but not so good with two restless children tossing and turning all night. Not a major issue though and we would still stay again. September 2, 2014
Rated 5.0 out of 5.0 by Great service from Gareth and Co Express check in no hustle for the Hustler Well looked after property ,thank you guys. September 1, 2014
Rated 5.0 out of 5.0 by Very Good Hotel We booked this hotel for 2 days Thor my family to visit Alton Towers. From check-in to checkout everything was smooth and easy. Staff was very helpful and friendly. Don't hestitate to stay in this hotel. September 1, 2014
Rated 4.0 out of 5.0 by Clean, modern and comfortable. Booked this hotel as close to Alton Towers. It was great value for money, friendly, efficient staff, clean, modern, comfortable rooms and free wifi! Convenient Harvester restaurant across the car park which meant we didn't have to get back in the car again after a long drive up to Stoke to search for a place to eat that evening. Enjoyable stay. August 30, 2014
Rated 5.0 out of 5.0 by Great location for Alton Towers Resort Excellent service, friendly staff and spacious room to accommodate 2 adults and 2 kids. Great location for Alton Towers resort. We enjoyed a good night sleep after a busy day at Alton Tower resort. Value for money stay!!! August 28, 2014
Rated 5.0 out of 5.0 by Clean room and friendly staff Enjoyed our stay at this hotel. Nice and clean with friendly staff. Breakfast was nice and hot. The only thing I would add would be to have bacon as a choice too. August 28, 2014
Rated 4.0 out of 5.0 by comfortable, relaxing stay The staff were very friendly and helpful. The room had all of the facilities you would require for an overnight stay and the room was nice and clean. August 27, 2014
Rated 5.0 out of 5.0 by Helpful Staff Had a great stay at the hotel while down taking children to Alton Towers. Staff were really friendly and helpful giving us directions to different places in the evening. Will definitely stay here again August 26, 2014
Rated 5.0 out of 5.0 by Great Staff Very happy with overall experience, very friendly bubbly staff always happy to go extra mile for customers. Room good, bedding clean! August 22, 2014
Rated 5.0 out of 5.0 by Good Location / Great Staff Booked for a trip to Alton Towers and Trentham Monkey Forest for a two day (weekday) stay and was not disappointed. Easy to find location and only 25 Mins from Alton Towers and about 10 Mins from Trentham Estate. Staff were excellent and clearly use to having families stay at the location. Breakfast good value, Check in and Check out completed quickly. August 22, 2014
Rated 4.0 out of 5.0 by Comfortable The hotel was nice and clean and the room was dark enough for a good night sleep. We booked four rooms for two nights. The air conditioning in one room was not working and was been told that it would be fixed, but never got fixed. The breakfast could have more options like hashbrown and mushrooms. overall the stay was good . August 21, 2014
Rated 5.0 out of 5.0 Great hotel, very clean The hotel was very clean and tidy and the staff very polite and helpful. The quality of the room (including the bathroom) was very good too. We had a family room with a double sofa bed. The price paid for one night was exceptional given the room and service received. Would definitely stay here again. August 21, 2014
Rated 4.0 out of 5.0 by great value and very comfortable Very helpful and friendly staff. Great value and a fantastic breakfast. Only downside was other guests allowing their children to run along the corridors earl morning. August 20, 2014
Rated 4.0 out of 5.0 by friendly and attentive staff. upon arrival we were greeted by friendly, happy and attentive staff. The rooms was clean and tidy and well equiped. Reception staff were helpful to our needs and it was even them, who bought us up a further quilt when requested. They even called up to our room and our evening take away delivery arrival and supplied plates and cutlery. they even cleaned away all of our rubbish and plates when we had finished. Breakfast service was good and attentive even though the hotel appeared busy. Would definately stay again as this was my second visit in ten months August 19, 2014
Rated 5.0 out of 5.0 by Exceeded expectations Excellent room and service, from very pleasant staff. Would highly recommend: hard to fault for the price. August 18, 2014
Rated 5.0 out of 5.0 Excellent pit-stop Folkestone to Glasgow is a bit of a hike, not made easier on this occasion by a 2 hour sojourn on the M25. Anticipating the need for an overnight pit-stop, we had elected to explore the delights of Stoke on Trent and booked the Holiday Inn Express there. Good move! From the moment we arrived until we left the next morning after breakfast, everything about the hotel punched way above the weight you might expect for a "budget" brand. Pleasant reception staff, excellent quiet room, good bed, really good choice at breakfast - including real OJ, all conspired to ensure that we left for the second lap of our journey in good form. Thank you! August 18, 2014
Rated 5.0 out of 5.0 by Alton Towers Trip Had a very pleasant say at the hotel, staff were very pleasant and helpful. Good choice of breakfast in the morning with no queing. The only downside was the beds which were very uncomforable, non of us in the party seemed to sleep very well, duvets were very heavy, with air-con and heating in the rooms they could downsize the weight easily!! August 18, 2014
Rated 4.0 out of 5.0 Great Service and Clean Room We stayed overnight so we could go visit Alton Towers over 2 days. The staff were really friendly and nothing was too much trouble. I really like the fact that a microwave is available at all times. Thats a great feature for families with small children who need to warm up milk. In fact the milk is available 24/7 as well. The room was clean as was the bedding and the ingenious use of the bathroom door to double up as the door to the toilet, though not sure why you would want to see the person in the shower. Only thing i missed was a full english breaskfast. No bacon, no mushrooms and no grilled tomatoes. Everytthing else was spot on. August 18, 2014
Rated 5.0 out of 5.0 by Great Service Great hotel. Excellent service from the staff (they were all friendly and very helpful). The hotel looks clean, modern and well maintained. The room was very nice; although pretty standard, TV with free view, tea August 16, 2014
Rated 2.0 out of 5.0 by Holiday Inn All great apart from people running around corridors unti lgod knows what time, staff did not resolve situation. August 15, 2014
Rated 5.0 out of 5.0 by Great service from staff, one concern over breakfast choices What a wonderful greeting on arrival - I checked in early without a problem (I had to leave for a day out at midday). The front desk staff were superb. The only concern I had was that most if not all of the breakfast choices seem to have too much sugar in them - the muesli was sweetened, the apple juice seems the same and the croissants were as well. At home I try to buy cereals etc with no added sugar and have done for years, so I guess I assume that this would be the same when choosing breakfast, but of course I get caught out and tuck into over sweet muesli! Not a major gripe and I'm sure one that can be fixed quite easily and it certainly did not detract from my positive experience of the hotel. Thanks again to all at the hotel. August 14, 2014
Rated 1.0 out of 5.0 by Mr I received a penalty ticket for parking my vehicle in hotel car park ! ! ! August 13, 2014
Rated 5.0 out of 5.0 by Amazing Staff! My husband and I stayed for a week as we were there to visit family in the area. The staff at Stoke on Trent are Amazing! From the moment we arrived both Julia and Garreth were there to greet us and assist us with our needs. The airport lost our luggage and your staff went out of their way to assist us. I am ever so grateful. The staff is outgoing, thoughtful and extremely caring in making sure we were comfortable during our stay. The hotel is clean, our room was spotless and each day cared for by a very helpful and friendly staff. I even left them a note for an extra sheet and towels and our needs were met each day. The shower was great and plenty of hot water. Each morning we were greeted by Lynn in the dining room for breakfast. All your breakfast staff were extremely friendly but Lynn made our mornings a bit better with her caring words and smile. It was a nice way to start the morning. The food selection was wonderful, fresh and tasted oh so yummy. We never had to wait for seat as the tables are cleared promptly. The hotel bed and pillows are extremely comfortable and the room is fresh and clean smelling. We had internet access which made it easy for us to keep in touch with family and friends back home. Excellent location and easy to get too. The carpark is a bit small and fills up quickly but we had a spot each night. The carpark is well lit and we had no problems leaving our vehicle there. The best features of this hotel is the staff. They all go out of their way to make your stay the best. I am looking forward to returning there again soon. August 13, 2014
Rated 5.0 out of 5.0 by Highly recommended Would definitely stay here again. Room was perfect, a good size, clean and comfortable. Staff very helpful. Breakfast nice (shame no bacon though)! August 13, 2014
Rated 5.0 out of 5.0 GREAT VALUE BASE CAMP. If you are either travelling or visiting local attractions then this hotel is ideal. The rooms are spotless and the beds comfy. The bathroom is adequately equipped although if you run short of tootpaste, soap, tea or coffee then complimentary items are avalible from Reception. The bar is good although sterile in that it also doubles as the breakfast location. There is a Harvester pub/restaurant twenty odd yards away that does meals, drinks etc. The staff in all areas were on the day I stayed absolutely brilliant. It is so nice to chat with local staff who know the area and who can engage you on a day to day conversation without as in some hotels hiding behind a 'company façade'. Nothing was too much trouble for them and although it was a brief stay it was very pleasurable. Thank you Holiday Inn, STOKE! August 12, 2014
Rated 4.0 out of 5.0 by Family Visit Stayed here for 2 nights on a Alton Towers package which included the theme park tickets. I arrived around 3pm on the first day and the staff were very helpful and knowledgeable about the local area providing directions and a map to local leisure centre's. We had a family room which was compact (sofa bed pulled out# but adequate. Had a drink in the bar and the staff were very friendly/chatty making everyone feel welcome. Breaksfast was busy in the morning but plenty of staff cleaning up and replenishing food #thought they did a great job with so many people bustling around). Wouldn't hesitate to stay here again. August 12, 2014
Rated 5.0 out of 5.0 by Great service. Good location I have stayed in this hotel twice and find the staff very friendly and helpful. The rooms are comfortable and clean. The location is great if your visiting the local attractions - Trentham garden, The monkey forest, Alton towers. August 11, 2014
Rated 4.0 out of 5.0 by Nice hotel but very cramped room for 4 We stayed at the Holiday Inn Stoke on the 6th August. The hotel itself is ideally located just 5 minutes off the M6. We found the staff very helpful and liked the whole "feel" of the hotel. Our room was on the ground floor but noise was minimal. We had booked a standard room which had two double beds in it one of which is a sofa bed. Unfortunately both beds took up all the room and one night would be the most we would be able to stay here due to the lack of space. Breakfast was very busy too and we had to wait for a table but most food was on offer in keeping with the Holiday Inn Express offer and plentiful. August 10, 2014
Rated 5.0 out of 5.0 by Alton Towers visit Very smart hotel. Although the hotel did not have a restaurant there was a Harvester next door. You could order a takeaway, leaflets in hotel, which was then delivered to hotel and you could use crockery and cutlery to eat in the hotel, even in their breakfast area. Staff were very helpful and friendly. They also had sandwiches and snacks you could buy, and a microwave in the lobby. Would definately return. Breakfast was good. August 10, 2014
Rated 5.0 out of 5.0 by Great value for Alton Towers We were a party of 11 staying to visit Alton Towers. This hotel was perfect for it- nice comfortable rooms and a great breakfast. The best thing about it though, was the staff team- friendly, accommodating and efficient, nothing was too much trouble. August 9, 2014
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