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Rated 4.3 out of 5 by 176 reviewers.
Rated 5.0 out of 5.0 by Great hotel We used this hotel as a base for Alton Towers - this is the 3rd time we used the hotel for this! The hotel is perfectly situated for this and easily located off the motorway. Hotel is very clean in the public areas and the rooms also. Staff are extremely helpful. Breakfast was fab - plenty of choices and all very fresh. Will be back again soon. July 9, 2014
Rated 4.0 out of 5.0 by Great accomadation, poor breakfast We had a great stay here, everything was perfect for what my family needed for one night, we was just unfortunately disappointed with the breakfast offered, no bacon or mushrooms as you would normally expect and the sausages and egg were poor quality. But this would not stop us staying again if we needed to :-) July 9, 2014
Rated 5.0 out of 5.0 by Great hotel for Alton Towers Good hotel for Alton Towers, about 25 mins away. Really nice staff, Harvester next door. Hotel doesn't have a restaurant for dinner but they have lots of local takeaway menus and allow you to use their plates, cutlery and breakfast area. good room for families and rooms were really clean and fresh. My only gripe was the beds, they are too hard for me but apart from that would definitely recommend. July 9, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Stoke on Trent Excellent staff and a really decent breakfast. Good standard of cleanliness and hotel gives a good first impression. Couldn't get room temperature correct though! July 8, 2014
Rated 5.0 out of 5.0 by Mrs Diane Nunn The hotel was very clean. Staff friend. Great breakfast. Good value for money. Comfortable clean bed. Would recommend to family and friends. I like value for money and just booked the hotel up because i found the price was very affordable. I stayed with my husband and two children. Very happy. July 6, 2014
Rated 5.0 out of 5.0 by Very clean and well maintained. Stayed here 2 nights, comfy room, very clean, quadruple glazing effectively kept out noise of traffic and slept well. You can still open the window if you want, which I like to do for fresh air and to avoid feeling shut in, and air con if you want that too. Well stocked self-serve breakfast, nice and casual which I like. Good shower, enough towels, extra pillows. Not a luxury hotel, but perfectly adequate and comfortable. July 3, 2014
Rated 5.0 out of 5.0 by COMFORTABLE BED AND ROOM SUITED US PERFECTLY, STAYING A NIGHT WITH OUR 4 CHILDREN BEFORE ALTON TOWERS. THE ROOM WAS CLEAN, BED AND PILLOWS REALLY COMFY. GOOD INTERCONNECTING ROOMS. WOULD DEFINITELY STAY IN A HOLIDAY INN AGAIN. I NORMALLY FIND IT REALLY DIFFICULT TO SLEEP IN A BED OTHER THAN MY OWN AND NEVER FIND A COMFY PILLOW. BUT HERE I SLEPT REALLY WELL. July 2, 2014
Rated 4.0 out of 5.0 by Not bad at all Comfortable and clean. Great reception team. Breakfast ok. June 29, 2014
Rated 5.0 out of 5.0 by Comfortable rooms Great staff Rooms were comfortable , clean and functional Staff excellent and cheefull June 28, 2014
Rated 5.0 out of 5.0 by Perfect and comfortable and relaxing We recently stayed at the holiday inn express and were very pleased to find that the design of the place was lovely, very clean and that the staff were very helpful. The rooms, dinging area, bar and lounge were first class, It was a peaceful and relaxing place to stay would highly recommend and we would defiantly use Holiday express again. June 28, 2014
Rated 5.0 out of 5.0 by good location for football ground we stayed here for 2 nights for a concert at the football ground it is just across a roundabout and you are by the ground great location for football matches ect next door is a harvester pub which does great food and drink the hotel bar is also good the breakfast in the hotel was good with a good choice of food but no bacon which would have been nice but plenty of other stuff. the staff will give u a menu for all the local take aways if you prefer that sort of food in the evening including currys pizzas ect you can even take the food to your room which i think is a great idea overall this was a great weekend and very happy with the service from all staff June 26, 2014
Rated 4.0 out of 5.0 by Bring your own pillows! This hotel was fine for our needs. We stayed for 1 night prior to a day at Alton Towers, however, although the room was initially cold from the air conditioning (which I liked) it seemed to get warmer throughout the night, the quilts were extremely hot, so it was too cold without them..... but too hot under them! Pillows were too thick when I used 2 but not thick enough with just 1 pillow, so had my neck cricked at awkward angle either way. Only got 4 hours sleep, not enough to then cope with a full day at Alton Towers and a long drive home! Breakfast was just ok. Personally I would have liked bacon on the menu and fried eggs, other options were fine, the sausage was vile. Service was amazing, great greeting, quick service. Cant fault it. Room was fine except for pillow and heating issues. If I stayed here again I would bring my own pillows and make sure I either had a thin sheet or else set the air conditioning to a lower setting assuming that I would be able to as I didn't find any instructions on how to use it! June 23, 2014
Rated 5.0 out of 5.0 by Excellent on a very busy weekend Visited on the weekend of a Rod Stewart concert so the hotel was completely full for the weekend. This did not have an adverse effect at all, the staff were excellent, always friendly and helpful even when clearly under pressure. the food was always as you would expect (although I would have liked to see some bacon at breakfast!) and the rooms were spot on. June 21, 2014
Rated 2.0 out of 5.0 by Lovely hotel but noisy boiler This hotel is lovely and modern also very clean. Our room was on the third floor which was fine to begin with until I noticed the horrific banging noise. Originally I thought it was another room making a noise then realised that it was constant and was coming from elsewhere. I tried to forget about it but when it got to around 12 at night I had to go and tell the receptionist. Turns out it was a fault with the boiler, and you could hear this thumping throughout the whole third floor, someone else had complained about it as well. Staff were lovely and offered us with the chance of moving but to a twin room rather than a double which I was not really happy with. We decided to stick it out for the night which I regret as We got woken up early hours with the boiler constantly thumping. We changed rooms in the morning which was great, couldn't hear anything until we got woken up early the next morning as we were next to the cleaners cupboard! Breakfast was great lots to choose from. Really nice staff, very clean and a nice atmosphere just pitty about the rooms we got placed in. Good location for Alton towers. June 20, 2014
Rated 4.0 out of 5.0 by great place to stay for the stadium We went to see his royal highness Mr Rod Stewart this hotel was really close to the stadium. Thankfully we booked early and after quite a bit of hassle as we were fobbed off trying to get us to book the one down the road. Anyway that aside we arrived and got through security due to the concert. Parked free of charge and went to our rooms. Lovely and clean nice in room facilities. The receptionist was a star and explained all we needed to know. Sadly it clashed with the football so the bar was rammed with people silently watching the match! We managed to get a few drinks had good quality sleep and a nice breakfast the next morning. Very clean and we felt well looked after. Thanks team from stoke on trent June 18, 2014
Rated 4.0 out of 5.0 by Very polite and welcoming Staff. Once again I was made very welcome, nothing is ever to much trouble. See you all again very soon. June 18, 2014
Rated 4.0 out of 5.0 by GOOD ROOM AND ENJOYABLE STAY GREAT LOCATION, CLEAN COMFORTABLE ROOM. bREAKFAST COULD DO WITH A FEW MORE CHOICES. June 18, 2014
Rated 5.0 out of 5.0 by Great Service, We would thoroughly recommend this hotel, comfortable rooms, staff who seemed genuinely happy in their jobs nothing was too much trouble. We didn't know the area,and were made feel particularly at home. This was a particularly busy week-end,there were 20,ooo people at the Britannia stadium, and the first England match allowing late opening that week-end. June 17, 2014
Rated 1.0 out of 5.0 by Holiday inn Stoke on Trent by Kevin Purdy I hated every moment of my stay in this Hotel. I had had a very long and difficult day and was hoping for a relaxing evening. The Car park was like a motorway truck stop and the service in the Hotel was really poor, it was like you were getting in their way. The smoke blowing in the room from people outside really got me down. The vans and tricks loading up at 5.30 am pretty much finished me off June 15, 2014
Rated 4.0 out of 5.0 by nice family friendly hotel breakfast not a lot of variety but overall enjoyed the stay and had wireless internet June 10, 2014
Rated 1.0 out of 5.0 by Parking The hotel is as you would expect from a Holiday Inn Express. However my experience with Parking Eye, was not so good. They demanded a parking charge even though I was staying at the hotel. They then require "evidence" not to take the matter further when in fact it is their, or the hotels , incompetence. Needless to say I will avoid this hotel in the future. I notice another guest has also had a problem at this hotel with ParkingEye. June 9, 2014
Rated 5.0 out of 5.0 by comfortable stay comfortable stay but the curtains are not heavy enough to block the sunlight in the morning so you cant get to sleep in past 6am. June 5, 2014
Rated 4.0 out of 5.0 by very friendly hotel First impressions of the hotel, is very clean and tidy, nice friendly hotel, breakfast was lovely, staff very friendly . Rooms were a nice size and very clean, would have been nice if the heating in the bedroom was working properly, but apart from that, we had a lovely stay. June 5, 2014
Rated 5.0 out of 5.0 by Fabulous friendly staff! I have stayed in many hotels all over the world and I have to say that the staff at this hotel are the friendliest by far. We stayed for one night and the staff couldn't do enough for us. They were professional but still managed to enjoyed friendly banter with all the guests staying there. It was an exciting weekend as the 'Worlds Strongest Men' were staying there too, however we were just as important as the celebrities. The hotel was great, breakfast was superb... Loads of choice! Just one tiny critique...the bed was hard and uncomfortable. We will stay there again. June 4, 2014
Rated 5.0 out of 5.0 by Good value, We only stayed one night but it was great,clean comfortable bed,good breakfast June 3, 2014
Rated 5.0 out of 5.0 by Review All very good BUT the breakfast The food was horrible cold no taste June 3, 2014
Rated 5.0 out of 5.0 by Great service in peace and quiet Stayed for one night to do some shopping and visit family in Stoke. We received a warm welcome on arrival and throughout our stay the staff were very helpful. A bit more choice at breakfast would be an improvement but it was adequate. Room was pleasant and quiet so we enjoyed a good rest. The hotel is easy to get to and is convenient for town centre and various attractions in the area. June 2, 2014
Rated 4.0 out of 5.0 by Good Hotel Good hotel ideal for business trip, issues with parking eye are disappointing! June 1, 2014
Rated 4.0 out of 5.0 nice hotel little pricey... Staff were great, breakfast needed eggs cooked longer.. bread n jelly very good. Price little high compared to our other bookings for our trip but this was the only one not booked in advance. May 31, 2014
Rated 4.0 out of 5.0 by Clean room Room was excellent apart from the mattress which I found too soft. decent size TV, good heat/ac system Clean bathroom with a great shower. Nice to be able to open windows. Breakfast not great, quality and selection of food was poor. May 30, 2014
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