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Rated 4.4 out of 5 by 252 reviewers.
Rated 5.0 out of 5.0 by Lovely friendly staff Stayed here just for one night whilst visiting Alton Towers for the weekend. The room was fairly basic but comfortable and had everything we needed as well as being nice and clean. The breakfast was nice too. While there were only three choices of 'hot' breakfast - beans, scrambled eggs and sausages - these were all cooked to perfection and tasted really nice. The sausages were particularly good. There were also plenty of other breakfast choices - continental etc - as well as juice, tea and coffee. I have to say that the thing that topped off the stay was the friendly staff at reception and elsewhere, who were chatty and natural. I would definitely stay here again. October 16, 2014
Rated 4.0 out of 5.0 by Really friendly staff It's always nice to be welcomed by a friendly face and there were many at this hotel. Check in and out was very easy and the front desk staff could not have done any more to ensure everything was going to be alright with my stay. October 16, 2014
Rated 5.0 out of 5.0 by Excellent Stay On arrival staff were very friendly when checking us in. The room was very clean and spacious and we had a very good nights sleep. The breakfast the next morning was very good with a wide selection of different foods available. I would definitely stay here again. October 10, 2014
Rated 5.0 out of 5.0 by Relaxing and comfortable The staff were friendly and attentive right from check in to check out. Good lounge and bar area and all very clean. The room was clean and modern with a comfortable bed and clean white linen. Bathroom excellent with plenty of white fluffy towels. Plenty of tea and coffee and an ice machine in the lobby. Plenty of choice at breakfast and very leisurely. A lovely stay. October 9, 2014
Rated 4.0 out of 5.0 Great Hotel marred by parking management issues Good hotel. Great friendly staff. Rooms Clean and better than expected. October 9, 2014
Rated 5.0 out of 5.0 by Meetings nearby Lovely place to stay, my wife and enjoyed our visit. October 8, 2014
Rated 5.0 out of 5.0 by All Good As with all other Holiday inns I've stayed at, nice and clean room. Lots of space, there was even a sofa! Nice and quiet even though it's next door to a dual carriageway. All in all, October 8, 2014
Rated 5.0 out of 5.0 by Excellent Comfortable beds, very clean, excellent value for money and very friendly staff October 7, 2014
Rated 5.0 out of 5.0 by Perfect for Keele university Great place to stay if you are visiting your child at Keele university. Clean, bright, modern and only 15 minutes away. Would definitely stay there again. October 7, 2014
Rated 5.0 out of 5.0 by Friendly staff Cheerful and friendly staff at reception and bar area October 3, 2014
Rated 5.0 out of 5.0 by Impressive Having paid over the odds for another brand hotel stay the night before, we were glad to pull into the clean well thought out spacious car park. We were even more impressed to walk into a clean crisp looking hotel reception to be greeted by polite and courteous staff. Had an issue but it was resolved whilst we popped off to get some dinner. When we got into our room we were impressed with the cleanliness fresh look of the room, the quality and finish of the bathroom. My only criticism was, we could here others around us but, this did not go on late into the night and if anything we were probably trying to find something that wasn't brilliant about this hotel during our stay. Going down to breakfast we had no prejudice of what we were going down to. However we were pleasantly surprised to find an array to suit most tastes. With the staff constantly around monitoring stocking levels and the cleanliness of the dining area I dont think more could have been done to keep it looking tip top and stocked up. I would definitely stay here again and would definitely reccomend it to friends and colleagues. October 2, 2014
Rated 5.0 out of 5.0 by September stay ... very good Stayed with my twin boys and the it was perfect. Stayed with my twin boys and the it was perfect. Stayed with my twin boys and the it was perfect. Stayed with my twin boys and the it was perfect September 30, 2014
Rated 4.0 out of 5.0 by Travelling with Children Nice clean hotel, well located for food with Harvester next door. Whilst the quality of Breakfast food was good the cooked selection was slightly limited. Definitely reccommended. September 24, 2014
Rated 5.0 out of 5.0 by Relaxing We stayed for 2 nights and were really pleased with the service. We didnt have any problems other than the bus service for the Sunday. Would ideally need a car to stay here. Miss the bacon and mushrooms at breakfast though. September 23, 2014
Rated 5.0 out of 5.0 by very enjoyable stay Given our circumstances the hotel ans staff were fantastic and we will be using again September 23, 2014
Rated 5.0 out of 5.0 by Perfect for a family stay Stayed during a trip to Alton Towers and was perfect place to stay with our 4 year old daughter. Clean, comfortable, beds made up and great value. Would stay again without hesitation. September 17, 2014
Rated 4.0 out of 5.0 by great stay stayed with my family for two nights while visiting alton towers the reception staff were nice and helpful told us whats what . the rooms were nice and kept clean by those hard working maids that no one ever mentions and with a smile. the breakfast was nice with plenty too eat. we had an enjoyable stay and will stay again when at alton towers September 17, 2014
Rated 5.0 out of 5.0 by Great Service We arrived as a large group-64 in total for a trip to Alton Towers. the staff were extremely accommodating and friendly, and helped make our stay enjoyable. September 17, 2014
Rated 5.0 out of 5.0 Friendly efficient staff The check in and check out were seamless, the staff were efficient and friendly. The accommodation was roomy (pardon the pun) and spotlessly clean. The breakfast was excellent but a rasher or two of bacon wouldn't have gone amiss. I would have no hesitation in recommending this hotel. September 16, 2014
Rated 5.0 out of 5.0 by Fantastic place to stay We chose to stay here purely based on price as it was the cheapest we could find that was near Alton Towers and we couldn't of made a better choice. The hotel is only 20 mins drive from Alton Towers so after a tiring day at the theme park we were ready to drop. The staff were so friendly and check in was really quick so we went from car park to room within 10 minutes. The room was lovely and the beds really comfy with choice of firm or soft pillows. We had rest and got ready and had a pleasant meal in the adjacent Harvester. We realized we had left our toothpaste at home and were delighted to find out that the hotel will supply you with little things like toothpast, brushes etc for free. in the morning we went down to the express breakfast which was perfect, as we are veggies the continental breakfast with scrambled egg and beans were perfect. Again the staff were brilliant and made check out a breeze - we will definitely be staying again! September 12, 2014
Rated 5.0 out of 5.0 by Superior experience than expected Having recently experienced other similar travel hotels the experience here was better on all fronts, and the inclusive facilities (breakfast and wifi) made the overall cost equivalent but the experience here was much better on all accounts. Holiday Inn Express will be the first port of call in future trips, based on this experience September 8, 2014
Rated 5.0 out of 5.0 by Great Nights Sleep My family and I stayed at the Holiday Inn Express, Stoke on Trent. The hotel staff were very friendly and polite. Room was very comfortable and quiet and we all had a great nights sleep. Breakfast was good, with several hot foods available, which I wasn't expecting from a Holiday Inn Express. I would recommend this hotel to others. September 8, 2014
Rated 5.0 out of 5.0 by Pleasant Staff and very clean Hotel Staff couldnt have done more for you, breakfast was really good with plenty of tables and sitting even when it was busy. The room was spot on and loads and loads of parking too, it's ideally situated for an Alton Towers weekend away. Me and my girlfriend were both very happy and would stay there again for certain :D September 6, 2014
Rated 1.0 out of 5.0 by Poor experience The air conditioning made the room cold and could not be adjusted. The water in the shower and wash basin was only lukewarm. The desk light did not work. There was no bacon at breakfast. It was incredibly bad value for money. September 4, 2014
Rated 5.0 out of 5.0 by Perfect end to great night I stayed here because I was attending a retirement party. from initial check in the staff were helpful and courteous and even helped the taxi driver with directions to the party venue!! After the party had a couple of drinks in hotel bar and staff were helped me to choose a really good malt whisky to finish night off. after great nights sleep had super breakfast before setting off back home. All in all a great experience. September 3, 2014
Rated 5.0 out of 5.0 by attentive staff in a very nice hotel On arrival I was pleased with the looks of the hotel and was more than happy to find the interior matched up.I would definitely stay here again as it is a cheaper alternative for visiting Alton Towers and also clean and relaxing. September 3, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and welcoming A handy stopover en route to Alton Towers and actually wish we had stayed here for the duration of our trip rather than one night. Comfortable and spacious room for family of 4 at a reasonable price and a very tasty breakfast buffet. I never sleep well in hotel rooms so sleep is never going to get a 10/10. The mattresses and pillows were very comfortable. However the duvet/covers were very noisy! Any time one of us moved they made a strange swishing noise - a sign they were good clean, starched covers but not so good with two restless children tossing and turning all night. Not a major issue though and we would still stay again. September 2, 2014
Rated 5.0 out of 5.0 by Great service from Gareth and Co Express check in no hustle for the Hustler Well looked after property ,thank you guys. September 1, 2014
Rated 5.0 out of 5.0 by Very Good Hotel We booked this hotel for 2 days Thor my family to visit Alton Towers. From check-in to checkout everything was smooth and easy. Staff was very helpful and friendly. Don't hestitate to stay in this hotel. September 1, 2014
Rated 4.0 out of 5.0 by Clean, modern and comfortable. Booked this hotel as close to Alton Towers. It was great value for money, friendly, efficient staff, clean, modern, comfortable rooms and free wifi! Convenient Harvester restaurant across the car park which meant we didn't have to get back in the car again after a long drive up to Stoke to search for a place to eat that evening. Enjoyable stay. August 30, 2014
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