Rated 4.3 out of 5 by 186
Rated 5.0 out of 5.0 by Sharonelaine Holiday Express Stoke On Trent
Brilliant customer service, good clean rooms, excellent night sleep. Would like to see a better choice of breads for toasting at breakfast and more fruit.
July 21, 2014
Rated 5.0 out of 5.0 by strat1 Great staff nice hotel
Clean hotel with nice staff. More than I expected from a an express hotel.
July 21, 2014
Rated 4.0 out of 5.0 by bren58 comfortable bed good service
Great sleep and warm welcome from Jamie breakfast not much variety
July 17, 2014
Rated 5.0 out of 5.0 by savoyard Staff
Smart appearance. Professional. Good personality. Good helpful local knowledge.
July 17, 2014
Rated 4.0 out of 5.0 Breakfast
we were very disappointed in the breakfast, all though it was with in the price when i paid for the room, I would not stay at this hotel again due to this problem, very limited cooked items, and you are stuck if you don't like any of them. Also for me the bed was too soft and small, I;m used to sleeping in a king size bed, but that is just me.
July 16, 2014
Rated 4.0 out of 5.0 by Kristof 28 Excellent reception Staff but stained carpet
Good value for money and very friendly and helpful young receptionists. Room is OK except for some staining on the carpet which should not be allowed.
Overall- a good hotel and we would stay there again.
July 15, 2014
Rated 5.0 out of 5.0 by Steelie83 Great service, great location
We always use this hotel when visiting Alton Towers as it's only a half hour drive away. The staff are very friendly and efficient, the rooms comfortable. My only criticism of the room is that the pillows are all very high and I like a flat pillow but that's really the only negative point I can make. I'm sure we'll return next time we're up that way :)
July 15, 2014
Rated 4.0 out of 5.0 by Skippy7 Warm welcome
Not stayed at this Hotel before and was impressed with the friendly efficient Reception staff and general cleanliness of the hotel.
July 15, 2014
Rated 5.0 out of 5.0 by B1lbo Baggin5 Modern rooms and great staff
We used this hotel as a stopover on visits to Waterworld and Alton Towers. The rooms were very clean, modern and comfortable and we had a great nighrs sleep. The staff were also very friendly and professional. I would recommend this hotel!
July 12, 2014
Rated 5.0 out of 5.0 by laulabeth Friendly staff and good nights sleep!
All of the staff that we met were all really friendly and helpful. The room was clean, bright and airy. The bed was extremely comfortable and we both had a good nights sleep! The Room was next to the elevator shafts and in the evening we were concerned about the noise levels this might cause, but neither of us found this an issue during the night.
July 11, 2014
Rated 5.0 out of 5.0 by Wendy4319 Great hotel
We used this hotel as a base for Alton Towers - this is the 3rd time we used the hotel for this! The hotel is perfectly situated for this and easily located off the motorway. Hotel is very clean in the public areas and the rooms also. Staff are extremely helpful. Breakfast was fab - plenty of choices and all very fresh. Will be back again soon.
July 9, 2014
Rated 4.0 out of 5.0 by Natzmb Great accomadation, poor breakfast
We had a great stay here, everything was perfect for what my family needed for one night, we was just unfortunately disappointed with the breakfast offered, no bacon or mushrooms as you would normally expect and the sausages and egg were poor quality. But this would not stop us staying again if we needed to :-)
July 9, 2014
Rated 5.0 out of 5.0 by Denise L Great hotel for Alton Towers
Good hotel for Alton Towers, about 25 mins away. Really nice staff, Harvester next door. Hotel doesn't have a restaurant for dinner but they have lots of local takeaway menus and allow you to use their plates, cutlery and breakfast area. good room for families and rooms were really clean and fresh. My only gripe was the beds, they are too hard for me but apart from that would definitely recommend.
July 9, 2014
Rated 5.0 out of 5.0 by JT and RW Holiday Inn Express Stoke on Trent
Excellent staff and a really decent breakfast. Good standard of cleanliness and hotel gives a good first impression. Couldn't get room temperature correct though!
July 8, 2014
Rated 5.0 out of 5.0 by Diane happy Mrs Diane Nunn
The hotel was very clean. Staff friend. Great breakfast. Good value for money. Comfortable clean bed. Would recommend to family and friends. I like value for money and just booked the hotel up because i found the price was very affordable. I stayed with my husband and two children. Very happy.
July 6, 2014
Rated 5.0 out of 5.0 by DebDeb22 Very clean and well maintained.
Stayed here 2 nights, comfy room, very clean, quadruple glazing effectively kept out noise of traffic and slept well. You can still open the window if you want, which I like to do for fresh air and to avoid feeling shut in, and air con if you want that too. Well stocked self-serve breakfast, nice and casual which I like. Good shower, enough towels, extra pillows. Not a luxury hotel, but perfectly adequate and comfortable.
July 3, 2014
Rated 5.0 out of 5.0 by JOJO1234 COMFORTABLE BED AND ROOM
SUITED US PERFECTLY, STAYING A NIGHT WITH OUR 4 CHILDREN BEFORE ALTON TOWERS. THE ROOM WAS CLEAN, BED AND PILLOWS REALLY COMFY. GOOD INTERCONNECTING ROOMS. WOULD DEFINITELY STAY IN A HOLIDAY INN AGAIN. I NORMALLY FIND IT REALLY DIFFICULT TO SLEEP IN A BED OTHER THAN MY OWN AND NEVER FIND A COMFY PILLOW. BUT HERE I SLEPT REALLY WELL.
July 2, 2014
Rated 4.0 out of 5.0 by PMitch66 Not bad at all
Comfortable and clean. Great reception team. Breakfast ok.
June 29, 2014
Rated 5.0 out of 5.0 by Jezza761 Comfortable rooms Great staff
Rooms were comfortable , clean and functional
Staff excellent and cheefull
June 28, 2014
Rated 5.0 out of 5.0 by Darwill Perfect and comfortable and relaxing
We recently stayed at the holiday inn express and were very pleased to find that the design of the place was lovely, very clean and that the staff were very helpful. The rooms, dinging area, bar and lounge were first class, It was a peaceful and relaxing place to stay would highly recommend and we would defiantly use Holiday express again.
June 28, 2014
Rated 5.0 out of 5.0 by bowebe good location for football ground
we stayed here for 2 nights for a concert at the football ground it is just across a roundabout and you are by the ground great location for football matches ect next door is a harvester pub which does great food and drink the hotel bar is also good the breakfast in the hotel was good with a good choice of food but no bacon which would have been nice but plenty of other stuff. the staff will give u a menu for all the local take aways if you prefer that sort of food in the evening including currys pizzas ect you can even take the food to your room which i think is a great idea overall this was a great weekend and very happy with the service from all staff
June 26, 2014
Rated 4.0 out of 5.0 by Travel-bug Bring your own pillows!
This hotel was fine for our needs. We stayed for 1 night prior to a day at Alton Towers, however, although the room was initially cold from the air conditioning (which I liked) it seemed to get warmer throughout the night, the quilts were extremely hot, so it was too cold without them..... but too hot under them! Pillows were too thick when I used 2 but not thick enough with just 1 pillow, so had my neck cricked at awkward angle either way. Only got 4 hours sleep, not enough to then cope with a full day at Alton Towers and a long drive home!
Breakfast was just ok. Personally I would have liked bacon on the menu and fried eggs, other options were fine, the sausage was vile.
Service was amazing, great greeting, quick service. Cant fault it.
Room was fine except for pillow and heating issues.
If I stayed here again I would bring my own pillows and make sure I either had a thin sheet or else set the air conditioning to a lower setting assuming that I would be able to as I didn't find any instructions on how to use it!
June 23, 2014
Rated 5.0 out of 5.0 by GandK Excellent on a very busy weekend
Visited on the weekend of a Rod Stewart concert so the hotel was completely full for the weekend. This did not have an adverse effect at all, the staff were excellent, always friendly and helpful even when clearly under pressure. the food was always as you would expect (although I would have liked to see some bacon at breakfast!) and the rooms were spot on.
June 21, 2014
Rated 2.0 out of 5.0 by Seranne123 Lovely hotel but noisy boiler
This hotel is lovely and modern also very clean. Our room was on the third floor which was fine to begin with until I noticed the horrific banging noise. Originally I thought it was another room making a noise then realised that it was constant and was coming from elsewhere. I tried to forget about it but when it got to around 12 at night I had to go and tell the receptionist. Turns out it was a fault with the boiler, and you could hear this thumping throughout the whole third floor, someone else had complained about it as well. Staff were lovely and offered us with the chance of moving but to a twin room rather than a double which I was not really happy with. We decided to stick it out for the night which I regret as We got woken up early hours with the boiler constantly thumping. We changed rooms in the morning which was great, couldn't hear anything until we got woken up early the next morning as we were next to the cleaners cupboard! Breakfast was great lots to choose from. Really nice staff, very clean and a nice atmosphere just pitty about the rooms we got placed in. Good location for Alton towers.
June 20, 2014
Rated 4.0 out of 5.0 by Essex Davidos great place to stay for the stadium
We went to see his royal highness Mr Rod Stewart this hotel was really close to the stadium.
Thankfully we booked early and after quite a bit of hassle as we were fobbed off trying to get us to book the one down the road.
Anyway that aside we arrived and got through security due to the concert. Parked free of charge and went to our rooms.
Lovely and clean nice in room facilities. The receptionist was a star and explained all we needed to know.
Sadly it clashed with the football so the bar was rammed with people silently watching the match!
We managed to get a few drinks had good quality sleep and a nice breakfast the next morning.
Very clean and we felt well looked after.
Thanks team from stoke on trent
June 18, 2014
Rated 4.0 out of 5.0 by Julieann 1822 Very polite and welcoming Staff.
Once again I was made very welcome, nothing is ever to much trouble. See you all again very soon.
June 18, 2014
Rated 4.0 out of 5.0 by WCAROB GOOD ROOM AND ENJOYABLE STAY
GREAT LOCATION, CLEAN COMFORTABLE ROOM. bREAKFAST COULD DO WITH A FEW MORE CHOICES.
June 18, 2014
Rated 5.0 out of 5.0 by janet 1 Great Service,
We would thoroughly recommend this hotel,
comfortable rooms, staff who seemed genuinely happy in their jobs nothing was too much trouble. We didn't know the area,and were made feel particularly at home.
This was a particularly busy week-end,there were
20,ooo people at the Britannia stadium, and the first
England match allowing late opening that week-end.
June 17, 2014
Rated 1.0 out of 5.0 by purds Holiday inn Stoke on Trent by Kevin Purdy
I hated every moment of my stay in this Hotel. I had had a very long and difficult day and was hoping for a relaxing evening. The Car park was like a motorway truck stop and the service in the Hotel was really poor, it was like you were getting in their way.
The smoke blowing in the room from people outside really got me down. The vans and tricks loading up at 5.30 am pretty much finished me off
June 15, 2014
Rated 4.0 out of 5.0 by essex74 nice family friendly hotel
breakfast not a lot of variety but overall enjoyed the stay and had wireless internet
June 10, 2014