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Rated 4.3 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by comfortable bed and good service the staff w ere most attentive and helpful- nothing was too much trouble Some of the most caring staff we have met and would recommend hotel to anyone.PLACE WELL ORGANISED. Slight disappointment when preferred cereals ran out during last 4 of our 12 night stay. January 6, 2014
Rated 5.0 out of 5.0 by Very comfortable and worth it We liked it a lot as a family,and we've planned that every time we are in stoke on Trent we will be using this hotel again.i recommend this hotel to anyone whose visiting stoke on Trent or the surrounding areas,the staff are very helpful,thank you. January 6, 2014
Rated 5.0 out of 5.0 by 3 nights in December We stayed between Boxing Day and New Years Eve. Really helpful staff who seemed genuinely interested in making our stay as pleasant as possible. Did have one issue, but Gareth sorted it out straight away. Second time we have stayed here, and we will definitely be back. January 2, 2014
Rated 4.0 out of 5.0 by Could not fault the staff Needed a hotel to stay due to family party. Chose this one as it gave us a quick getaway in the morning and due to having used holiday express before in other parts of the country. Staff on arrival could not have been more professional and friendly. When we got to the room was surprised to see the sofa bed made up which limited the amount of room we had but as we were only using it as a place to sleep for the night and I had apparently accidentally clicked the wrong button (note to self get eyes retested for stronger lenses) it was not as big of a problem as it could have been. The main problem we had was the air blower switching on and off all night which really disturbed our sleep and it was only in the light of the morning we found the switch that turned it off. Feel signage for this could have been a little more obvious. Would defiantly stay here again. January 2, 2014
Rated 4.0 out of 5.0 by Great hotel Visited twice now with family when going to Alton Towers. The price is very reasonable and the hotel is a great place. It always seems to be clean and tidy and the staff are lovely people. December 28, 2013
Rated 5.0 out of 5.0 Incredible value for money To have a large room, large bed, large flat screen TV, well equipped shower room and then add tea/coffee making facilities, a hairdryer and an inclusive buffet breakfast is usually all I need for an overnight stop but then to add free WiFi and a complimentary morning paper made the value for money just incredible! December 19, 2013
Rated 5.0 out of 5.0 by home from home I have recently stayed at this hotel mon-fri for sixteen weeks...it was dreadful being away from my family but staying here made it so much easier... the rooms were spotlessly amazing clean and the beds are really comfortable.....the breakfasts are totally adequate to start the day but most of all the staff are AMAZING.....thanks again and well done to you all!!!! December 9, 2013
Rated 5.0 out of 5.0 by Memorable stay Very impressed by our stay although the weather was cold outside our room was warm and cosy. The hotel is close to a busy road but no traffic noise heard in the room. The reception staff greeted us with smiles which gives a good feeling of welcome. The lounge had a relaxing atmosphere we enjoyed a quiet drink with friendly people. December 9, 2013
Rated 1.0 out of 5.0 by No Hot Water I awoke at 8 am and went for my shower to be greeted by a nasty surprise there was no hot water! I had a quick cold shower and so did my wife when I asked at the desk I was told they had a problem and an engineer was working on it. I find it surprising that no attempt was made to contact the guests to warn them of the problem. No discount was offered as compensation for not supplying my needs. November 26, 2013
Rated 5.0 out of 5.0 by MS F.AHARI Good, Clean Hotel. Good Service at reasonable prices. November 24, 2013
Rated 5.0 out of 5.0 by Excellent hotel experience I was very impressed by the standard of comfort and cleanliness. The friendliness of reception staff was notable. The provision for ordering and eating a takeaway in the room, with china plates and cutlery available from the reception area, was an outstanding added extra that made the stay especially good. I would highly recommend this hotel. November 20, 2013
Rated 5.0 out of 5.0 by Cannot praise this hotel highly enough! Booked this hotel through Alton Towers website & was absolutely delighted with every aspect. Staff were so helpful & friendly (Sian in particular) and our room was amazing. I've never stayed in a Holiday Inn before & I definitely will again. Thank you for making our weekend so amazing! November 18, 2013
Rated 5.0 out of 5.0 by Very good value Stayed on a Sunday night so probably got a better rate because of that. Excellent value for money would definitely stay again. November 15, 2013
Rated 4.0 out of 5.0 by poor staff training Everything was going really well until the maid let herself in, whilst we were still in bed sleeping, and asked what time we were checking out! Not impressed at all. I doubt we will be returning. November 15, 2013
Rated 4.0 out of 5.0 by Great service, but watch out for the smoking area Lovely staff, but be aware that rooms directly over the entrance to the hotel are likely to be downwind of the smokers who congregate outside the front door - worth knowing, we didn't realise until the kids were already asleep, so didn't ask for room change, but I am certain the hotel would have obliged, had we asked, and had there been available room. Otherwise, all good. November 7, 2013
Rated 4.0 out of 5.0 by Overall very good, but disorganized breakfast room The accommodations and staff were generally very good. The only downside was the disorganized breakfast. During the peak rush period, the tables were not wiped down once guests had finished. I used my own travel towelettes to clean off a table filled with crumbs and sticky juice glass rings (yuck). I saw another guest doing the same at her table for her family. November 4, 2013
Rated 4.0 out of 5.0 by Very comfortable and good location We stayed here for a visit to alton towers, which was on 20 mins away and easy to get to. Would def recommend. November 3, 2013
Rated 5.0 out of 5.0 by Excellent nights sleep I Ely enjoyed my stay, and great access to Alton towers November 2, 2013
Rated 5.0 out of 5.0 by Overnight with family Excellent hotel with great staff and service Would recommend linked rooms if you have older teenager children as family room only has a double sofa bed, so not ideal for son and daughter aged 15 & 12'!! Will stay again when up north seeing family October 31, 2013
Rated 4.0 out of 5.0 by Comfortable and affordable Stayed here last weekend for an Alton towers getaway. Half hour drive, but set off early as roads get busy! Good hotel with adequate beds. Quick taxi service. Above average wireless speeds. Breakfast was comprehensive and dining area was spacey and relaxed. Room service Menu looked good, but plenty of takeaways deliver too. October 30, 2013
Rated 3.0 out of 5.0 by Disturbed Sleep Nice hotel with decent self-service breakfast. However we were kept awake for most of the night with an almost constant banging noise which sounded like metal on metal. Perhaps located on the roof? (Our room was on third floor). The location next to a busy road could also disturb sleep. October 30, 2013
Rated 5.0 out of 5.0 by Value for money with excellent standards This hotel was spotless, the staff were extremely friendly and helpful. I would certainly recommend thus hotel. October 24, 2013
Rated 5.0 out of 5.0 by Great first time First time at this hotel,we normally stop at stafford but it was full up. A bit more expensive than Stafford but was very satisfied with every thing,staff,breakfast, and all other comforts. October 24, 2013
Rated 5.0 out of 5.0 by Holiday inn express stoke Great location for going to Alton towers. Staff very welcoming and helpful. Nice touch having spare tea and coffee at reception to help yourself too and extremely handy being able to buy sandwiches and juice at reception too. Room was nice, clean, basic but comfy. Bed could do with being updated as the slightest move made the biggest creak but nice and comfy all the same. Can't comment on breakfast as never went. October 13, 2013
Rated 5.0 out of 5.0 by perfect short stay enjoyed short stay here to visit daughter, very comfy and great value for money, the only down side is the narrow space where they put the breafast items, always a queue as everyone is waiting for the toasters, this should have been thought of more carefully. very clean hotel, near to stoke towns and well maintained. will stay again. October 10, 2013
Rated 5.0 out of 5.0 by Have been looked after well I have some special needs and the staff here have been very helpful to me. A small problem was addressed satisfactorily and we have booked again for next week. We have stayed here in the past and standards are always good to excellent. thanks to all the staff October 6, 2013
Rated 5.0 out of 5.0 by Friends Wedding We were here for a friends wedding which was part of a deal with the hotel. I have to say we were surprised at the service and the hotel itself. The hotel looks rather new, the rooms are as you would expect, bed tv ensuite etc. Breakfast was good just what you need after a long day and night. But for us what was the most surprising about our stay was the service of the staff. We checked in earlier than the check in time and this was not problem as Sain was very helpfull. Also the breakfast staff Jony and Victoria were friendly the next day. We had a lovely time at our friends wedding so we thouroughly enjoyed our night away. October 5, 2013
Rated 5.0 out of 5.0 by What a pleasant surprise! After a previous,very unimpressive stay at a Holiday Inn Express down south, I was not sure what to expect but was pleasantly surprised. What a lovely hotel! I was greeted, on arrival, by friendly and welcoming staff. The hotel was beautifully clean and the staff could not have been more helpful. Well done, HI Exprees Stoke-on-Trent - you should give lessons to others. When travelling for business, it is lovely to be greeted by such friendly staff and to find such a welcoming hotel. I will definitely return and thoroughly recommend to others. October 4, 2013
Rated 5.0 out of 5.0 by Great Choice I stayed here for Alton Towers. We booked through booking.com which was a smooth enough process. When we arrived we had a room with a sofa bed down but we only booked for two people. This was corrected straight away by a lady on reception (I think her name was Victoria). Breakfast was ok. Good stay for Alton Towers. September 21, 2013
Rated 5.0 out of 5.0 by Still the best! It's just like going home! Staff, service and comfort still superb. Even the bouncers have a chat on football days! Colin and his staff made our stay as good as ever. Don't get the comments re. breakfast; it's always good. See you in the Spring. September 20, 2013
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