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Rated 4.4 out of 5 by 246 reviewers.
Rated 4.0 out of 5.0 by Comfortable The hotel was nice and clean and the room was dark enough for a good night sleep. We booked four rooms for two nights. The air conditioning in one room was not working and was been told that it would be fixed, but never got fixed. The breakfast could have more options like hashbrown and mushrooms. overall the stay was good . August 21, 2014
Rated 5.0 out of 5.0 Great hotel, very clean The hotel was very clean and tidy and the staff very polite and helpful. The quality of the room (including the bathroom) was very good too. We had a family room with a double sofa bed. The price paid for one night was exceptional given the room and service received. Would definitely stay here again. August 21, 2014
Rated 4.0 out of 5.0 by great value and very comfortable Very helpful and friendly staff. Great value and a fantastic breakfast. Only downside was other guests allowing their children to run along the corridors earl morning. August 20, 2014
Rated 4.0 out of 5.0 by friendly and attentive staff. upon arrival we were greeted by friendly, happy and attentive staff. The rooms was clean and tidy and well equiped. Reception staff were helpful to our needs and it was even them, who bought us up a further quilt when requested. They even called up to our room and our evening take away delivery arrival and supplied plates and cutlery. they even cleaned away all of our rubbish and plates when we had finished. Breakfast service was good and attentive even though the hotel appeared busy. Would definately stay again as this was my second visit in ten months August 19, 2014
Rated 5.0 out of 5.0 by Exceeded expectations Excellent room and service, from very pleasant staff. Would highly recommend: hard to fault for the price. August 18, 2014
Rated 5.0 out of 5.0 Excellent pit-stop Folkestone to Glasgow is a bit of a hike, not made easier on this occasion by a 2 hour sojourn on the M25. Anticipating the need for an overnight pit-stop, we had elected to explore the delights of Stoke on Trent and booked the Holiday Inn Express there. Good move! From the moment we arrived until we left the next morning after breakfast, everything about the hotel punched way above the weight you might expect for a "budget" brand. Pleasant reception staff, excellent quiet room, good bed, really good choice at breakfast - including real OJ, all conspired to ensure that we left for the second lap of our journey in good form. Thank you! August 18, 2014
Rated 5.0 out of 5.0 by Alton Towers Trip Had a very pleasant say at the hotel, staff were very pleasant and helpful. Good choice of breakfast in the morning with no queing. The only downside was the beds which were very uncomforable, non of us in the party seemed to sleep very well, duvets were very heavy, with air-con and heating in the rooms they could downsize the weight easily!! August 18, 2014
Rated 4.0 out of 5.0 Great Service and Clean Room We stayed overnight so we could go visit Alton Towers over 2 days. The staff were really friendly and nothing was too much trouble. I really like the fact that a microwave is available at all times. Thats a great feature for families with small children who need to warm up milk. In fact the milk is available 24/7 as well. The room was clean as was the bedding and the ingenious use of the bathroom door to double up as the door to the toilet, though not sure why you would want to see the person in the shower. Only thing i missed was a full english breaskfast. No bacon, no mushrooms and no grilled tomatoes. Everytthing else was spot on. August 18, 2014
Rated 5.0 out of 5.0 by Great Service Great hotel. Excellent service from the staff (they were all friendly and very helpful). The hotel looks clean, modern and well maintained. The room was very nice; although pretty standard, TV with free view, tea August 16, 2014
Rated 2.0 out of 5.0 by Holiday Inn All great apart from people running around corridors unti lgod knows what time, staff did not resolve situation. August 15, 2014
Rated 5.0 out of 5.0 by Great service from staff, one concern over breakfast choices What a wonderful greeting on arrival - I checked in early without a problem (I had to leave for a day out at midday). The front desk staff were superb. The only concern I had was that most if not all of the breakfast choices seem to have too much sugar in them - the muesli was sweetened, the apple juice seems the same and the croissants were as well. At home I try to buy cereals etc with no added sugar and have done for years, so I guess I assume that this would be the same when choosing breakfast, but of course I get caught out and tuck into over sweet muesli! Not a major gripe and I'm sure one that can be fixed quite easily and it certainly did not detract from my positive experience of the hotel. Thanks again to all at the hotel. August 14, 2014
Rated 1.0 out of 5.0 by Mr I received a penalty ticket for parking my vehicle in hotel car park ! ! ! August 13, 2014
Rated 5.0 out of 5.0 by Amazing Staff! My husband and I stayed for a week as we were there to visit family in the area. The staff at Stoke on Trent are Amazing! From the moment we arrived both Julia and Garreth were there to greet us and assist us with our needs. The airport lost our luggage and your staff went out of their way to assist us. I am ever so grateful. The staff is outgoing, thoughtful and extremely caring in making sure we were comfortable during our stay. The hotel is clean, our room was spotless and each day cared for by a very helpful and friendly staff. I even left them a note for an extra sheet and towels and our needs were met each day. The shower was great and plenty of hot water. Each morning we were greeted by Lynn in the dining room for breakfast. All your breakfast staff were extremely friendly but Lynn made our mornings a bit better with her caring words and smile. It was a nice way to start the morning. The food selection was wonderful, fresh and tasted oh so yummy. We never had to wait for seat as the tables are cleared promptly. The hotel bed and pillows are extremely comfortable and the room is fresh and clean smelling. We had internet access which made it easy for us to keep in touch with family and friends back home. Excellent location and easy to get too. The carpark is a bit small and fills up quickly but we had a spot each night. The carpark is well lit and we had no problems leaving our vehicle there. The best features of this hotel is the staff. They all go out of their way to make your stay the best. I am looking forward to returning there again soon. August 13, 2014
Rated 5.0 out of 5.0 by Highly recommended Would definitely stay here again. Room was perfect, a good size, clean and comfortable. Staff very helpful. Breakfast nice (shame no bacon though)! August 13, 2014
Rated 5.0 out of 5.0 GREAT VALUE BASE CAMP. If you are either travelling or visiting local attractions then this hotel is ideal. The rooms are spotless and the beds comfy. The bathroom is adequately equipped although if you run short of tootpaste, soap, tea or coffee then complimentary items are avalible from Reception. The bar is good although sterile in that it also doubles as the breakfast location. There is a Harvester pub/restaurant twenty odd yards away that does meals, drinks etc. The staff in all areas were on the day I stayed absolutely brilliant. It is so nice to chat with local staff who know the area and who can engage you on a day to day conversation without as in some hotels hiding behind a 'company façade'. Nothing was too much trouble for them and although it was a brief stay it was very pleasurable. Thank you Holiday Inn, STOKE! August 12, 2014
Rated 4.0 out of 5.0 by Family Visit Stayed here for 2 nights on a Alton Towers package which included the theme park tickets. I arrived around 3pm on the first day and the staff were very helpful and knowledgeable about the local area providing directions and a map to local leisure centre's. We had a family room which was compact (sofa bed pulled out# but adequate. Had a drink in the bar and the staff were very friendly/chatty making everyone feel welcome. Breaksfast was busy in the morning but plenty of staff cleaning up and replenishing food #thought they did a great job with so many people bustling around). Wouldn't hesitate to stay here again. August 12, 2014
Rated 5.0 out of 5.0 by Great service. Good location I have stayed in this hotel twice and find the staff very friendly and helpful. The rooms are comfortable and clean. The location is great if your visiting the local attractions - Trentham garden, The monkey forest, Alton towers. August 11, 2014
Rated 4.0 out of 5.0 by Nice hotel but very cramped room for 4 We stayed at the Holiday Inn Stoke on the 6th August. The hotel itself is ideally located just 5 minutes off the M6. We found the staff very helpful and liked the whole "feel" of the hotel. Our room was on the ground floor but noise was minimal. We had booked a standard room which had two double beds in it one of which is a sofa bed. Unfortunately both beds took up all the room and one night would be the most we would be able to stay here due to the lack of space. Breakfast was very busy too and we had to wait for a table but most food was on offer in keeping with the Holiday Inn Express offer and plentiful. August 10, 2014
Rated 5.0 out of 5.0 by Alton Towers visit Very smart hotel. Although the hotel did not have a restaurant there was a Harvester next door. You could order a takeaway, leaflets in hotel, which was then delivered to hotel and you could use crockery and cutlery to eat in the hotel, even in their breakfast area. Staff were very helpful and friendly. They also had sandwiches and snacks you could buy, and a microwave in the lobby. Would definately return. Breakfast was good. August 10, 2014
Rated 5.0 out of 5.0 by Great value for Alton Towers We were a party of 11 staying to visit Alton Towers. This hotel was perfect for it- nice comfortable rooms and a great breakfast. The best thing about it though, was the staff team- friendly, accommodating and efficient, nothing was too much trouble. August 9, 2014
Rated 5.0 out of 5.0 by fantastic I have just returned from a 3 night stay at the holiday in express as we were going to alton towers . Staff were friendly and welcoming and the rooms were spotless and just a perfect size for me and my friend. The drive was only a 30 minutes from alton towers and easy to find. Thanks for a pleasant stay will come again next year August 3, 2014
Rated 5.0 out of 5.0 by Good short stay hotel good friendly staff and nice stay. Rooms a little small however the bar and dining area and breakfast was good. July 31, 2014
Rated 4.0 out of 5.0 by Great position, nice breakfast, quite location. Loved our stay. Location was very central, quite at night ensuring a good night sleep. The service and friendly people running the property made for a great stay. July 29, 2014
Rated 5.0 out of 5.0 by Very good customer service at check in Reception staff went out of their way to check us in early as my daughter is disabled.and we had travelled a fair way. They were very helpful.and we will definately be using this hotel again. They even gave us a map to the shopping centre. July 28, 2014
Rated 4.0 out of 5.0 by Staff very helpful and polite - they make the difference Very attentive staff - warm and friendly and made everything easy. Happy for me to use hotel and wifi when I arrived earlier than expected and made sure my room was prioritised for cleaning so I could use it as soon as possible. Travelled for business so didn't have huge expectations but was pleased with the hotel and will use again if in the area. July 28, 2014
Rated 4.0 out of 5.0 by Overall very good Hotel is ideal for a break in the stoke area. Affordable, good clean rooms, breakfasts were good, staff very helpful. Can't really say anything bad! July 27, 2014
Rated 5.0 out of 5.0 by Great hotel Stayed one night before visiting Alton Towers. Good clean rooms everything provided if you have forgotten anything just ask at reception. Friendly staff and breakfast filling lots of choice. Definitely stay again. July 27, 2014
Rated 5.0 out of 5.0 by Just the job I use this hotel frequently. Its easy to get to, plenty of parking and the staff are the most friendly i have come across in any hotel. There is no restaurant for evening meals at this hotel but the pub on the same complex is ideal, varied menu and reasonably priced but if that isn't for you they ensure that catering is available i.e plates, cutlery, microwave if you would like to bring your own or they have numerous take aways who are more than happy to deliver. The bar is cosy and relaxed. The rooms are always spotless and the bed and pillows are very comfortable. To be honest I can't recommend it highly enough. July 25, 2014
Rated 5.0 out of 5.0 by Value for money Was more than impressed by what we got for the money. Excellent value all round and professional staff willing to help at all times. Would definitely return July 22, 2014
Rated 4.0 out of 5.0 by Good value for money Good value for money, cheerfully helpfully staff, comfortable room and bed. Good breakfast. Would recommend. July 21, 2014
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