Rated 4.3 out of 5 by 99
Rated 4.0 out of 5.0 by BM23 Suitable for our needs
Booked 5 rooms to attend a family event, across the way, at the Britannia Stadium. Four rooms were ready straight away but had to wait an hour after check in time before the fifth accomodation was ready. This didn't cause too many problems as we didnt need to get ready until the evening but may have done if we had arrived later.
We were all impressed by the standard of our rooms. The breakfast was of a good variety, if a little chaotic due to being served in a small area.
There is a Harvester restaurant within easy walking distance and prices there are very reasonable.
I would stay here again if the need arose.
August 23, 2013
Rated 3.0 out of 5.0 by sam08 good value of money
room was well prepared it was good overall except one thing kids beds have to be more comfortable i know it was sofa bed but in sofa bed there are more comfort options available
August 22, 2013
Rated 5.0 out of 5.0 by Bracknelltourist Friendly efficient service and breakfast included!
My family of 4 stayed in a family room for two nights. The room was not huge but was adequate. The bed was comfy and the bathroom was lovely. Towels were a good size and there were plenty of them which is always a relief. The breakfast was included in the price and was a buffet with cereal, toast, fruit, yoghurt etc and sausage, beans and scrambled egg. Would have liked bacon too but it was still a good range. The staff were really efficient and friendly. The hotel is right next door to a Harvester which was convenient for dinner and was close to several nearby attractions which is why we stayed there. Would recommend this hotel and would stay there again.
August 20, 2013
Rated 4.0 out of 5.0 by broadys great staff very clean
Stayed for a few days with my husband and daughter, although the room was a bit small for the 3 of us it was very clean and wouldn't put me off staying again. The staff were lovely and very helpful.
August 14, 2013
Rated 5.0 out of 5.0 by Rainbow01 We will be returning
We stayed at this hotel for 3 nights to go to Alton Towers, we are a family of four. The family room consisted of a double bed and a sofa bed, both were comfortable, the only problem was that having the sofa bed down made the room extremely small, especially for 4 people to be in! the breakfast was good, something for everyone, and the cooked breakfast was perfect every morning, nice choice of drinks too. The staff were excellent, and went out of their way to help to make our stay pleasant, really could not fault the service. We will be returning some day very soon. Thanks
August 11, 2013
Rated 5.0 out of 5.0 by Chacacise Experts in customer care
Stayed recently for 3 nights with family. Had a very comfortable and relaxing stay made all the more pleasant by the exceptional front of house team. Service from all staff was friendly, welcoming and professional. Check in service was excellent and this standard was maintained throughout our stay. Only niggle was the quality of breakfast on the first morning - very busy and stock seemed to be running very low. Much better on subsequent days. No evening meal facilities but there is the option of the Harvester at the far end of the car park and take out menus are available at reception which can be ordered in and eaten in the bar area. We will definitely stay here again. Thanks to all the team for making our stay so pleasant.
August 9, 2013
Rated 5.0 out of 5.0 by Debs51 Staff really helpful and great bed
This the second time we have usd this hotel as a stopover to alton towers with our children and grandson. I rang ahead of time to confirm our booking and the member of staff was really helpful. Not only did she reduce the price of the room but she made sure we had connecting rooms as we had three children with us. Had a great sleep and a fab breakfast the next morning. The children love it because they see it as a real treat going there. Will see you all next year. Thank you for making is all welcome.
August 5, 2013
Rated 4.0 out of 5.0 by Painy75 Alton towers trip
I used the hotel for myself and my 8 yr old daughter as a base for going to Alton towers, the hotel was lovely and clean and the staff were excellent. The bar/reception area was really nice and also it's ideal with the harvester next door.
My only complaints would be ( which really gripes me with many hotels) was the pressure of the water coming out the shower cos I do like a good shower but I could pour water out a cup quicker !!
Also there was no info in room about food etc so had to go back downstairs and ask .
So just pathetic complaints really. Would really recommend it here
August 4, 2013
Rated 4.0 out of 5.0 by elroy982 Decent stay
Wasn't sure what to expect as I haven't stayed in an Holiday Inn Express before.. If I'm honest I was expecting some noise though and surprisingly it wasn't as noisy as I expected which was brilliant.
Upon arrival.. the hotel looked nice but unfortunately the surrounding area is very concrete with little lawns etc. Inside the staff are very friendly and it's very clean inside. The rooms were to a very good standard. Nice 32inch tv with plenty of channels.. Free wifi internet to 1 device. The bathroom and shower were very nice and clean, perhaps a little dark with small spot lights but still very good. Air conditioning was lovely and our family of 4 enjoyed our stay. Beds were clean.. not the most comfy beds but I slept well anyway! Rooms were always clean when we came back and we had nothing to complain about at our stay which was superb. I would recommend to families if your looking for a main stay to sleep. The harvester is also next door but even though the Holiday Inn Express breakfast have taken a bit of stick, my family thoroughly enjoyed them.
Thanks Holiday Inn Express.
August 3, 2013
Rated 4.0 out of 5.0 by Smarties4 Very friendly staff
Have recently spent 2 nights at Holiday Inn Express Stoke on Trent. On check in we were very impressed with how friendly and helpful the staff were and this continued throughout our stay. Complimentary breakfast had enough choice to allow you to fill up before a busy day at Alton Towers.
We would definitely recommend staying here if visiting Alton Towers.
August 1, 2013
Rated 5.0 out of 5.0 by Aitch9 nice experience
Would have liked for our stay to have been more than just one night. Staff great.
July 29, 2013
Rated 5.0 out of 5.0 by StoKE Clean, comfortable room, good facilities.
Although this hotel is a few years old now, it still looks fresh and clean. Staff friendly. One small criticism is that the breakfast collection area is quite small and gets gridlocked at busy periods. Perhaps if there were toasters in other areas of the dining area, this could be avoided.
July 27, 2013
Rated 4.0 out of 5.0 by John2053 Nice Surprise
For a Holiday Inn Express this was a great stay from start to finish, all down to the wonderful & cheerful staff, who greeted me on arrival and made sure nothing was to much trouble.
July 22, 2013
Rated 5.0 out of 5.0 by Krynia Clean and tidy room.
We stayed for one night( booked 2 rooms with sofa bed). Rooms were clean and tidy, comfortable bed and great service. I recommend this place for stay. Very friendly and helpful staff.
July 15, 2013
Rated 4.0 out of 5.0 by Andrew365 Convenient location, modern accommodation
Stayed here on business in local area. Convenient location with modern, comfortable surroundings. Only grumble (very minor) is that for the price I paid I'd expect real Weetabix at breakfast, not supermarket own-brand!
July 9, 2013
Rated 4.0 out of 5.0 by Earls All round brilliant but...
I enjoy staying at the HIE (SOT) branch for 3 nights each year and enjoy the comfort, quality and service offered.
I do however have a small complaint. I check in on a Friday and leave on Monday. I get my room cleaned once on Saturday but never the next day.
Each year the same thing happens. I shouldnt have to request this service. I feel that i am being shortchanged because im leave the next day.
Apart from this thankyou for such brilliant hospitality.
July 1, 2013
Rated 4.0 out of 5.0 by Menors overnight stay 8th June
Room fine, clean, basic, good TV, electric plug socket hanging off wall didn't look pretty, was reported. Room also quiet which was good given hotel nearly full.
Bar area and reception pleasant, good that bar open till late night hours. Main issue was breakfast on Sunday 14th June morning, 0830 packed, chaotic and not a pleasant experience. Had this once before at the hotel but this time was worse. Staff doing their best to keep food available at all times, just not enough room in the food area, thus long queues every time you wanted a drink, bread, hot food etc. Crazy having a line of food laid out in such a way, which meant you got stuck behind someone toasting bread when in fact you only wanted a cereal. To be honest would not bother with breakfast again, nothing short of shambolic, all to do with lack of space and sensible layout in food area, gives staff an impossible task. However, breakfast aside a good hotel for a short stay.
June 15, 2013
Rated 5.0 out of 5.0 by MeJulie Welcoming
The staff on arrival were very welcoming and explained the facilities fully. The room was clean and comfortable. There was lots to choose from for breakfast with lots of healthy options. I would be very happy to stay here again.
June 14, 2013
Rated 5.0 out of 5.0 by g1anluca Very nice hotel
We stayed there for 1 night, we needed a place in the middle o the night, and everything was very enjoyable !
June 10, 2013
Rated 5.0 out of 5.0 by Nursey Comfortable, value for money
Very pleasant 2 nights at the HI Express in Stoke. Comfortable clean room, very friendly staff. Breakfast included in rate. No evening meals but Harvester next door.
Not really anywhere to go for a walk in the evening but location is convenient for town and motorways
June 9, 2013
Rated 5.0 out of 5.0 by RGE17 Comfortable Accommodation
Enjoyed our overnight stay and encountered no problems and the staff were extremely helpful
June 9, 2013
Rated 5.0 out of 5.0 by Saraj Fabulous
The staff here are so friendly and helpful. Hotel is easy to get to and the pub/restaurant next to it serves lovely food. Hotel bar area is fairly large and very comfortable.
May 28, 2013
Rated 5.0 out of 5.0 by sean66 Stoke on trent
Used this hotel as a 2 night family weekend stopover for Alton Towers, we were very pleased with the Hotel, clean tidy and very well ran, and its staff were excellent. We would recommend this location for anyone visiting either Stoke or Alton Towers. Approx 25 minutes from Alton, with a nice "chain pub / restaurant approx 200m from front door of hotel for an evening meals.
A table booking is advisable at the pub as it does get busy on weekend evenings.
May 27, 2013
Rated 5.0 out of 5.0 by bramley Relaxed stay
Comfortable, good value, friendly and helpful staff
May 24, 2013
Rated 5.0 out of 5.0 by Miriam92x Could not recommend this hotel enough!
Extremely clean and comfortable hotel with brilliant and friendly staff! I am extremely fussy when it comes to cleanliness but I didn't have one thing to complain about. However, it smelt that the previous couple who had stayed in our room had vomited on the floor (it had obviously been cleaned up). So I went to the front desk and asked if it were possible to switch to another room. Without any hassle, the receptionist very kindly gave us a key to another room on the same floor and apologised for the problem. Also the hotel held our luggage safely for us (free of charge) once we had checked out the hotel so we could visit Alton Towers for the day. Therefore the service was absolutely brilliant! Considering the price we paid for the hotel, the quality of the stay was great and the breakfast buffet was an extra bonus. The hotel is beside 'The Harvester' which was a lovely choice for dinner as it had a very nice atmosphere inside. Overall, I could not recommend this hotel enough - thoroughly enjoyed our stay and we would like to thank the staff for their great service!
May 20, 2013
Rated 4.0 out of 5.0 by Bigatanes A friendly and pleasant hotel to stay
We have stayed many times at this hotel and the standard never varies. The staff is friendly,welcoming and extremely helpful. The rooms are clean, well equipped and comfortable.
May 20, 2013
Rated 5.0 out of 5.0 by Duncan2 Excellent staff and service
Despite being very busy with football guests - the staff were very polite and efficient .
May 18, 2013
Rated 3.0 out of 5.0 by Tomdom Ok if you must stay local
Dirty carpets, staff were preoccupied with sorting out thier rota rather than looking aft customers..... Ws ok but wouldn't return unless I had to.....
May 18, 2013
Rated 5.0 out of 5.0 by cortina Good Location
Not the first time I have used this hotel and each occassion the staff have made the visit enjoyable
May 8, 2013
Rated 4.0 out of 5.0 by Rich23 Close to Britannia stadium
Great locatiion close to the football, Close to A50 but was not able to hear it too much in the room.
There needs to be more choice for breakfast ie bacon, tomato, etc not just scrambeled egg and sausage and beans, Otherwise good value.
No evening meal.
April 17, 2013