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Rated 4.3 out of 5 by 176 reviewers.
Rated 5.0 out of 5.0 by Another great stay! Another great stay at this hotel - Friendly staff, nice and clean with easily accessible parking. Breakfast later at weekends so you can have a lie in. Will be staying again :-) May 28, 2014
Rated 5.0 out of 5.0 by Monthly stay at Holiday Inn Stoke Undoubtably the best Holiday Inn in the area. I've stayed there for one or two nights every month since 2009. Had a minor issue with housekeeping this visit but dealt with straight away by Gareth. If you have to stay in Stoke or Newcastle under Lyme this is the hotel to stay in. Book early though because it gets very busy. May 26, 2014
Rated 4.0 out of 5.0 by Nice place to rest after work when outside The minimum I look for in a hotel is a clean and silent room with a comfortable bed. After a long day of work travelling and being many miles away from home this was a nice place to have a rest. I'd like to recognise Julia in the reception. She was so charming and helpful. I wanted to make some jogging and she indicated a nice route to do so in a nearer canal. She also helped us indicating where to have dinner even with the late it was. Each time I came back from running and dinner she asked about the experience. Normally I don't see this professionality in my country. During check-out there was another girl, also very kind. Defintely a good human team in this hotel. Having a comfortable bed is easy for any hotel, having such nice team is very difficult. ¡Congratulations! May 3, 2014
Rated 5.0 out of 5.0 by Lovely comfy room Very impressed as always staff very helpful and polite. May 1, 2014
Rated 4.0 out of 5.0 by Spotless room and comfortable bed Had to attend family funeral, very pleased with the choice relative made. Spotless room and comfortable bed. Not bad rate for this neck of the woods. Very good Harvester restaurant just a few steps away. Had a good nights sleep in a very comfortable bed with choice of soft or firm pillows. Would definitely use again. April 29, 2014
Rated 5.0 out of 5.0 by A short but enjoyable stay Thank you for a nice and clean family room comfortable beds and great breakfast but the children would have liked bacon in the breakfast buffet ! April 22, 2014
Rated 5.0 out of 5.0 by Alton Towers Break Good room. Good breakfast. Good place to stay when visiting Alton Towers. Really enjoyed my stay. Thank you. April 19, 2014
Rated 5.0 out of 5.0 by Excellent staff and service The visit overall was very good as are all our stays at HIE's. We were booked in by Amy who went the extra mile to be friendly and welcoming. A nice smile at reception makes a big difference and makes you feel valued straight away. Although the hotel was very busy (football match day), Amy later called me by name when I walked past reception. Thank you. (I just wish my memory was that good!!) April 16, 2014
Rated 4.0 out of 5.0 by Excellent Service I arranged a group booking at this hotel for a long weekend, we had a good room rate and the booking etc was taken care of by Kelly and her team in a flawless manner. I would definitely recommend this hotel if in the area. We did share the hotel with a lot of football supporters & children due to its location but any noise from them was kept under control by the staff on duty. The only down side was that the bed was really too soft which is unusual for a HIex. April 16, 2014
Rated 5.0 out of 5.0 by Brilliant My friend and I stayed here for a trip to alton towers and I could not fault the place! The staff were amazing and the hotel was so clean! Breakfast was very good and had plenty of choice! We are going to stay there again next year and can't wait! The room had everything we needed , the shower was lovely and hot all the time and was very powerful! The bed was fantastic, to the point where I have found out the bedding and actually bought it myself. Thank you holiday inn! April 11, 2014
Rated 4.0 out of 5.0 by Great service Stayed in a family room for 3 nights......room was a little smaller than expected, not much space when the sofa bed was laid out but overall fine and clean. Noisy a/c unit, so didn't use it the second night, luckily the weather was cool. May not be so ok in the summer. Great front desk staff, especially Steph, who was very helpful with any of our requests, ie extra duvet for uncomfortable sofa bed, plates for takeaway Chinese etc. Complementary breakfast was great, nice bonus. Harvester next door was also very handy. Only real issue we had, were kids running up and down corridors very loudly, although this is not the hotels fault obviously, just inconsiderate neighbours!! April 11, 2014
Rated 5.0 out of 5.0 by Very friendly and relaxed staff plus great room stayed overnight room was clean and comfortable. Staff very friendly and helpful would use holiday inn express hotels again. Only negative a little out of the way from stoke but harvester next door and good selection of take away menus in hotel. April 9, 2014
Rated 4.0 out of 5.0 by Good half way point Lovely warm welcome good harvester pub with a excellent menu next door overall very good April 4, 2014
Rated 5.0 out of 5.0 by Lovely staff We had a great two night stay at the hotel, thank you. The bed was a bit soft but lovely duvet and pillows. What stood out for us were the staff, they were kind, helpful, pleasant and responsive to any questions. This was our second stay at this hotel and we will be back next year. April 2, 2014
Rated 4.0 out of 5.0 by friendly staff Stayed for one night. Having stayed before and received excellent service, we were not disappointed this time either. The hotel was busy with contestants for a dance competition but everything appeared to be well organised. The room was very clean and we had a very comfortable night. April 1, 2014
Rated 5.0 out of 5.0 Very welcoming and helpful staff Fantastic time was had on our weekend stay here. Very good staff team and a comfortable hotel to stay with April 1, 2014
Rated 4.0 out of 5.0 by Convenient, comfortable and clean Overall my wife and I enjoyed our stay with one exception - staying at a Hotel in England we expected a typical 'British cooked Breakfast' but were very disappointed that bacon was nowhere to be seen - the reason given at reception when leaving was less than convincing. March 27, 2014
Rated 5.0 out of 5.0 by Great Birthday Stay A very nice stay with very friendly staff. It was my Daughter's 8th Birthday on the Sunday of our stay and when we arrived on Friday night a very nice man called Gareth greeted us, especially my Daughter and she was amazed at how he knew her name and when her Birthday was, and when we saw Gareth he asked her what she was up to, and because he paid attention to her she was over the moon, even getting a little soft spot for him!!! My other half moaned as there was no bacon on the breakfasts but apart from that, everything was great. I would definitely stay here again and recommend it to anyone March 20, 2014
Rated 5.0 out of 5.0 by a football away match with a romantic weekend break The staff and hotel turned a football away match into a romantic mini.break. Stoke has a charm and the weekend was very comfortable. March 18, 2014
Rated 5.0 out of 5.0 by Excellent value Room was clean and bed was comfy even the sofa bed. Nothing was to much trouble. They even provided me with a free sealed small toothbrush and toothpaste as I forgot mine. The breakfast was good and it was served from 6.30am which was ideal as I had an early start. and it was in the price of the room. I will definitely stay with Holiday Inn Express again. March 13, 2014
Rated 5.0 out of 5.0 by Great service Very friendly and helpful welcome, Great room and very clean. This is our 4th stay at this venue and it only seems to get better every time. Thanks again. March 12, 2014
Rated 5.0 out of 5.0 by Home from Home experience ......I felt comfortable like i was at home....... March 8, 2014
Rated 5.0 out of 5.0 by Spot on This hotel is fantastic. It far exceeded my expectations and I would have no doubt to recommend it to others. The staff are excellent and the quality of the rooms was also first class. March 8, 2014
Rated 1.0 out of 5.0 by Cancellation refund Really unhappy. I had booked 4 rooms admittedly on a non-refundable rate in order to entertain some customers. The customers cancelled on me more than 48 hours before, but the hotel would not refund my money. I will never stay at any Holiday inn express again. Their loss, I would have stayed with 3 other colleagues every month for the remainder of the year, we have now booked elsewhere. February 28, 2014
Rated 5.0 out of 5.0 by Great location and Friendly Staff I was reluctant to book another Holiday Inn Express after my poor stay in the Holiday Inn Express in Birmingham but this Hotel was great Value, Great Location and very comfortable. Situated beside a nice pub the room was clean and comfortable. The hotel had a nice bar and breakfast area. I would recommend this for business or pleasure February 24, 2014
Rated 5.0 out of 5.0 by Overall excellence I have nothing but the highest recommendation for this hotel. The staff were helpful in every way possible; the room was all that I needed. I would not hesitate to use this hotel again or any in this chain of hotels. February 15, 2014
Rated 4.0 out of 5.0 Good Service Booked on behalf of my nan, easy to book, friendly staff, nice rooms. February 12, 2014
Rated 2.0 out of 5.0 by Disappointing not the usual Holiday Inn Express experience We have stayed in several Holiday Inns but were disappointed with our stay here. We were surprised that there was no fresh fruit available for breakfast. We were awake for much of the night as a coach parked just below us in the car park was being repaired for some time - there were attempts to start the engine and so we did not have a good night's sleep. Perhaps the problem was beyond the hotel's control, but no comment was made or apology when we checked out. January 27, 2014
Rated 4.0 out of 5.0 by My stay at Holiday Inn Express Stoke on Trent. I have been using this Holiday inn for one or two consecutive nights, monthly since 2009. I have booked in other members of staff for a weeks (4 nights) stay. I have always been happy with the service here, especially under the previous manager (Colin) who's attention to detail and customer service was superb. This visit I paid more than usual, even more for my second night than my first. But rather than have clean cups and glasses on my second night, (as you would expect) the dirty items from the morning before have been left by housekeeping with doilies placed over them to keep the bugs off the dregs. Otherwise a clean and friendly hotel January 21, 2014
Rated 1.0 out of 5.0 by Excellent Location Although it's just off the main road, this hotel is quiet, and is of course comfortable, like all Holiday Inn Express hotels. There's a Harvester Inn next door, which offers really good value meals. January 17, 2014
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