Rated 4.4 out of 5 by 210
Rated 4.0 out of 5.0 Good Service
Booked on behalf of my nan, easy to book, friendly staff, nice rooms.
February 12, 2014
Rated 2.0 out of 5.0 by AnnUK Disappointing not the usual Holiday Inn Express experience
We have stayed in several Holiday Inns but were disappointed with our stay here. We were surprised that there was no fresh fruit available for breakfast.
We were awake for much of the night as a coach parked just below us in the car park was being repaired for some time - there were attempts to start the engine and so we did not have a good night's sleep. Perhaps the problem was beyond the hotel's control, but no comment was made or apology when we checked out.
January 27, 2014
Rated 4.0 out of 5.0 by Richard0166 My stay at Holiday Inn Express Stoke on Trent.
I have been using this Holiday inn for one or two consecutive nights, monthly since 2009. I have booked in other members of staff for a weeks (4 nights) stay. I have always been happy with the service here, especially under the previous manager (Colin) who's attention to detail and customer service was superb.
This visit I paid more than usual, even more for my second night than my first. But rather than have clean cups and glasses on my second night, (as you would expect) the dirty items from the morning before have been left by housekeeping with doilies placed over them to keep the bugs off the dregs.
Otherwise a clean and friendly hotel
January 21, 2014
Rated 1.0 out of 5.0 by Wave47 Excellent Location
Although it's just off the main road, this hotel is quiet, and is of course comfortable, like all Holiday Inn Express hotels. There's a Harvester Inn next door, which offers really good value meals.
January 17, 2014
Rated 3.0 out of 5.0 by norfolk terrier Clean rooms but poor breakfast let it down!
Impressed with the cleanliness of both the room and en suite. Bed was too soft, however that is a personal opinion. Breakfast was very dissapointing. All hot items of food should have been available to eat at the same time. Sausages and beans became available 20 mins after we had scrambled eggs. When the sausages and beans were ready there were no eggs!
January 15, 2014
Rated 5.0 out of 5.0 by taffy 10234 comfortable bed and good service
the staff w ere most attentive and helpful- nothing was too much trouble Some of the most caring staff we have met and would recommend hotel to anyone.PLACE WELL ORGANISED. Slight disappointment when preferred cereals ran out during last 4 of our 12 night stay.
January 6, 2014
Rated 5.0 out of 5.0 by Vee 6113 Very comfortable and worth it
We liked it a lot as a family,and we've planned that every time we are in stoke on Trent we will be using this hotel again.i recommend this hotel to anyone whose visiting stoke on Trent or the surrounding areas,the staff are very helpful,thank you.
January 6, 2014
Rated 5.0 out of 5.0 by 2childrenunder5 3 nights in December
We stayed between Boxing Day and New Years Eve.
Really helpful staff who seemed genuinely interested in making our stay as pleasant as possible. Did have one issue, but Gareth sorted it out straight away. Second time we have stayed here, and we will definitely be back.
January 2, 2014
Rated 4.0 out of 5.0 by Posy1951 Could not fault the staff
Needed a hotel to stay due to family party. Chose this one as it gave us a quick getaway in the morning and due to having used holiday express before in other parts of the country. Staff on arrival could not have been more professional and friendly. When we got to the room was surprised to see the sofa bed made up which limited the amount of room we had but as we were only using it as a place to sleep for the night and I had apparently accidentally clicked the wrong button (note to self get eyes retested for stronger lenses) it was not as big of a problem as it could have been. The main problem we had was the air blower switching on and off all night which really disturbed our sleep and it was only in the light of the morning we found the switch that turned it off. Feel signage for this could have been a little more obvious. Would defiantly stay here again.
January 2, 2014
Rated 4.0 out of 5.0 by sb82 Great hotel
Visited twice now with family when going to Alton Towers. The price is very reasonable and the hotel is a great place. It always seems to be clean and tidy and the staff are lovely people.
December 28, 2013
Rated 5.0 out of 5.0 Incredible value for money
To have a large room, large bed, large flat screen TV, well equipped shower room and then add tea/coffee making facilities, a hairdryer and an inclusive buffet breakfast is usually all I need for an overnight stop but then to add free WiFi and a complimentary morning paper made the value for money just incredible!
December 19, 2013
Rated 5.0 out of 5.0 by bev71 home from home
I have recently stayed at this hotel mon-fri for sixteen weeks...it was dreadful being away from my family but staying here made it so much easier...
the rooms were spotlessly amazing clean and the beds are really comfortable.....the breakfasts are totally adequate to start the day but most of all the staff are AMAZING.....thanks again and well done to you all!!!!
December 9, 2013
Rated 5.0 out of 5.0 by pollywarmth Memorable stay
Very impressed by our stay although the weather was cold outside our room was warm and cosy. The hotel is close to a busy road but no traffic noise heard in the room. The reception staff greeted us with smiles which gives a good feeling of welcome. The lounge had a relaxing atmosphere we enjoyed a quiet drink with friendly people.
December 9, 2013
Rated 1.0 out of 5.0 by aneurismkid No Hot Water
I awoke at 8 am and went for my shower to be greeted by a nasty surprise there was no hot water!
I had a quick cold shower and so did my wife when I asked at the desk I was told they had a problem and an engineer was working on it.
I find it surprising that no attempt was made to contact the guests to warn them of the problem.
No discount was offered as compensation for not supplying my needs.
November 26, 2013
Rated 5.0 out of 5.0 by FAHARI MS F.AHARI
Good, Clean Hotel.
Good Service at reasonable prices.
November 24, 2013
Rated 5.0 out of 5.0 by DrA13 Excellent hotel experience
I was very impressed by the standard of comfort and cleanliness. The friendliness of reception staff was notable. The provision for ordering and eating a takeaway in the room, with china plates and cutlery available from the reception area, was an outstanding added extra that made the stay especially good. I would highly recommend this hotel.
November 20, 2013
Rated 5.0 out of 5.0 by LJC2526 Cannot praise this hotel highly enough!
Booked this hotel through Alton Towers website & was absolutely delighted with every aspect. Staff were so helpful & friendly (Sian in particular) and our room was amazing. I've never stayed in a Holiday Inn before & I definitely will again. Thank you for making our weekend so amazing!
November 18, 2013
Rated 5.0 out of 5.0 by Moodyhorse Very good value
Stayed on a Sunday night so probably got a better rate because of that. Excellent value for money would definitely stay again.
November 15, 2013
Rated 4.0 out of 5.0 by suziesunshine75 poor staff training
Everything was going really well until the maid let herself in, whilst we were still in bed sleeping, and asked what time we were checking out! Not impressed at all. I doubt we will be returning.
November 15, 2013
Rated 4.0 out of 5.0 by Juliasussex Great service, but watch out for the smoking area
Lovely staff, but be aware that rooms directly over the entrance to the hotel are likely to be downwind of the smokers who congregate outside the front door - worth knowing, we didn't realise until the kids were already asleep, so didn't ask for room change, but I am certain the hotel would have obliged, had we asked, and had there been available room. Otherwise, all good.
November 7, 2013
Rated 4.0 out of 5.0 by HiFromBenelux Overall very good, but disorganized breakfast room
The accommodations and staff were generally very good.
The only downside was the disorganized breakfast. During the peak rush period, the tables were not wiped down once guests had finished. I used my own travel towelettes to clean off a table filled with crumbs and sticky juice glass rings (yuck). I saw another guest doing the same at her table for her family.
November 4, 2013
Rated 4.0 out of 5.0 by Kerry30 Very comfortable and good location
We stayed here for a visit to alton towers, which was on 20 mins away and easy to get to. Would def recommend.
November 3, 2013
Rated 5.0 out of 5.0 by Ara1965 Excellent nights sleep
I Ely enjoyed my stay, and great access to Alton towers
November 2, 2013
Rated 5.0 out of 5.0 by Dazza1703 Overnight with family
Excellent hotel with great staff and service
Would recommend linked rooms if you have older teenager children as family room only has a double sofa bed, so not ideal for son and daughter aged 15 & 12'!!
Will stay again when up north seeing family
October 31, 2013
Rated 4.0 out of 5.0 by RoboFrog Comfortable and affordable
Stayed here last weekend for an Alton towers getaway. Half hour drive, but set off early as roads get busy!
Good hotel with adequate beds. Quick taxi service. Above average wireless speeds. Breakfast was comprehensive and dining area was spacey and relaxed. Room service Menu looked good, but plenty of takeaways deliver too.
October 30, 2013
Rated 3.0 out of 5.0 by Angeleyes37 Disturbed Sleep
Nice hotel with decent self-service breakfast. However we were kept awake for most of the night with an almost constant banging noise which sounded like metal on metal. Perhaps located on the roof? (Our room was on third floor).
The location next to a busy road could also disturb sleep.
October 30, 2013
Rated 5.0 out of 5.0 by Sammyb Value for money with excellent standards
This hotel was spotless, the staff were extremely friendly and helpful. I would certainly recommend thus hotel.
October 24, 2013
Rated 5.0 out of 5.0 by Howard25 Great first time
First time at this hotel,we normally stop at stafford but it was full up.
A bit more expensive than Stafford but was very satisfied with every thing,staff,breakfast, and all other comforts.
October 24, 2013
Rated 5.0 out of 5.0 by Sarahl85 Holiday inn express stoke
Great location for going to Alton towers. Staff very welcoming and helpful. Nice touch having spare tea and coffee at reception to help yourself too and extremely handy being able to buy sandwiches and juice at reception too. Room was nice, clean, basic but comfy. Bed could do with being updated as the slightest move made the biggest creak but nice and comfy all the same. Can't comment on breakfast as never went.
October 13, 2013
Rated 5.0 out of 5.0 by johnson09 perfect short stay
enjoyed short stay here to visit daughter, very comfy and great value for money, the only down side is the narrow space where they put the breafast items, always a queue as everyone is waiting for the toasters, this should have been thought of more carefully. very clean hotel, near to stoke towns and well maintained. will stay again.
October 10, 2013