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Rated 4.3 out of 5 by 186 reviewers.
Rated 4.0 out of 5.0 by Comfortable and affordable Stayed here last weekend for an Alton towers getaway. Half hour drive, but set off early as roads get busy! Good hotel with adequate beds. Quick taxi service. Above average wireless speeds. Breakfast was comprehensive and dining area was spacey and relaxed. Room service Menu looked good, but plenty of takeaways deliver too. October 30, 2013
Rated 3.0 out of 5.0 by Disturbed Sleep Nice hotel with decent self-service breakfast. However we were kept awake for most of the night with an almost constant banging noise which sounded like metal on metal. Perhaps located on the roof? (Our room was on third floor). The location next to a busy road could also disturb sleep. October 30, 2013
Rated 5.0 out of 5.0 by Value for money with excellent standards This hotel was spotless, the staff were extremely friendly and helpful. I would certainly recommend thus hotel. October 24, 2013
Rated 5.0 out of 5.0 by Great first time First time at this hotel,we normally stop at stafford but it was full up. A bit more expensive than Stafford but was very satisfied with every thing,staff,breakfast, and all other comforts. October 24, 2013
Rated 5.0 out of 5.0 by Holiday inn express stoke Great location for going to Alton towers. Staff very welcoming and helpful. Nice touch having spare tea and coffee at reception to help yourself too and extremely handy being able to buy sandwiches and juice at reception too. Room was nice, clean, basic but comfy. Bed could do with being updated as the slightest move made the biggest creak but nice and comfy all the same. Can't comment on breakfast as never went. October 13, 2013
Rated 5.0 out of 5.0 by perfect short stay enjoyed short stay here to visit daughter, very comfy and great value for money, the only down side is the narrow space where they put the breafast items, always a queue as everyone is waiting for the toasters, this should have been thought of more carefully. very clean hotel, near to stoke towns and well maintained. will stay again. October 10, 2013
Rated 5.0 out of 5.0 by Have been looked after well I have some special needs and the staff here have been very helpful to me. A small problem was addressed satisfactorily and we have booked again for next week. We have stayed here in the past and standards are always good to excellent. thanks to all the staff October 6, 2013
Rated 5.0 out of 5.0 by Friends Wedding We were here for a friends wedding which was part of a deal with the hotel. I have to say we were surprised at the service and the hotel itself. The hotel looks rather new, the rooms are as you would expect, bed tv ensuite etc. Breakfast was good just what you need after a long day and night. But for us what was the most surprising about our stay was the service of the staff. We checked in earlier than the check in time and this was not problem as Sain was very helpfull. Also the breakfast staff Jony and Victoria were friendly the next day. We had a lovely time at our friends wedding so we thouroughly enjoyed our night away. October 5, 2013
Rated 5.0 out of 5.0 by What a pleasant surprise! After a previous,very unimpressive stay at a Holiday Inn Express down south, I was not sure what to expect but was pleasantly surprised. What a lovely hotel! I was greeted, on arrival, by friendly and welcoming staff. The hotel was beautifully clean and the staff could not have been more helpful. Well done, HI Exprees Stoke-on-Trent - you should give lessons to others. When travelling for business, it is lovely to be greeted by such friendly staff and to find such a welcoming hotel. I will definitely return and thoroughly recommend to others. October 4, 2013
Rated 5.0 out of 5.0 by Great Choice I stayed here for Alton Towers. We booked through booking.com which was a smooth enough process. When we arrived we had a room with a sofa bed down but we only booked for two people. This was corrected straight away by a lady on reception (I think her name was Victoria). Breakfast was ok. Good stay for Alton Towers. September 21, 2013
Rated 5.0 out of 5.0 by Still the best! It's just like going home! Staff, service and comfort still superb. Even the bouncers have a chat on football days! Colin and his staff made our stay as good as ever. Don't get the comments re. breakfast; it's always good. See you in the Spring. September 20, 2013
Rated 5.0 out of 5.0 by Great Hotel for Alton Towers We stayed here for our yearly trip to Alton Towers. The hotel is exactly what you would expect for an Express. Breakfast was plentyful but I do agree with some other feedback it was simply too busy. This was not much of a problem for ourselves. There are two things that make this hotel prime choice for future bookings. Firstly the staff at the hotel are helpful and responsive. There were two ladies, Sian who happily dried our jumpers that were wet from our time at Alton Towers and Victoria who offered directions and suggestions for places to eat. These ladies are a credit to your hotel. Nothing was too much trouble. Secondly the free wifi! Who does not like something for free! The only downside to this is that you can only use the code once for one device. September 15, 2013
Rated 4.0 out of 5.0 by comfortable with a welcome A very welcoming staff and a very clean and comfortable room and an absolute bargain. At breakfast some items were all gone and took ages to be replaced. Tables not cleaned quickly enough when empty. September 15, 2013
Rated 4.0 out of 5.0 by Excellent service, shame about breakfast This is a perfectly acceptable hotel for short stays. The rooms are clean and comfortable and the public areas of the hotel are pleasant. Sadly the breakfast is a let down. Like many other Holiday Inn Express hotels, they have gone for the "Quick Start" breakfast which consists of what seem to be the cheapest possible ingredients. Often unpalatable, many guests simply do without. September 11, 2013
Rated 5.0 out of 5.0 by comfortable surroundings we had a twin room which was more than comfortable. amenities at the hotel and in our room was more than adequate and spotlessly clean.,the only thing that let it down was the breakfast which has room for improvement. as i cannot eat wheat or gluton, bacon as well as sausage would have been good but overall a very good stay dave n lyn September 10, 2013
Rated 4.0 out of 5.0 by Comfortable room, friendly staff Idesl if you are a football fan as this hotel is next door to Stoke's stadium. It is a modern purpose built comfortable hotel, well furnished and providing for all your needs. The location in relation to shops and restaurants is not great on foot but is only a short taxi ride away. September 9, 2013
Rated 5.0 out of 5.0 by Second stay in a week Again a good stay with all you would expect from Holiday Inn Express. On this occasion I had a minor problem with the air conditioning in the room not working but the staff could not have been more helpful in moving me straight away to another room. Excellent service all round with the Reception staff and the duty manager especially helpful. September 9, 2013
Rated 3.0 out of 5.0 by Not easy from the station I booked in H.in. Stoke to stay one night, Sunday to Monday, after a long day in Alton Towers. The hotel can not be reached by foot from the rail station, you need a car or cab to take you there. That part of the city is around railway everywhere. The hotel staff don't smile and are not very helpful. However the room and breakfast are clean and safe. September 7, 2013
Rated 4.0 out of 5.0 by Nice and clean Nice and clean room. Comftable bed and nice ambience!! September 4, 2013
Rated 5.0 out of 5.0 by Professional & amenable staff We arrived around 11pm, keen to put kids to bed. The staff were understanding, offering to sort out the payment in the morning in order to avoid any delay for us. The room was clean, comfortable and standard as expected from a Holiday Inn but the warm and professional manner of the staff was a welcome addition to a chain hotel, having stayed in numerate other chain type establishments - this one is a good choice. We stayed on a Fri in Aug and I'm sure it was fully booked, so again the service we received is a reflection of the staff abilities and capabilities. September 2, 2013
Rated 5.0 out of 5.0 by Great value for money We (husband and 3 kids) go to Stoke on Trent at least one a year to visit friends and family. We always stay there because it is clean, comfortable and friendly. The rooms and bathrooms are always clean and the beds are very comfortable, although I felt that the shower curtain in one room was smelling a little although it was clean. They always provide a decent variety for breakfast. Breakfast great. They give free wifi for two devices and this is great for the kids. There is a good Harverster Pub close by which is good value for money and very welcoming. September 1, 2013
Rated 5.0 out of 5.0 by Good all round hotel A typical Holiday Inn Express offering the standards you come to expect from the brand. Rooms were typical, of a good size and impeccably clean. Staff were efficient and friendly. My only criticism would be breakfast which was functional but no more with a limited choice - this was fine for me but may put others off when compared to the breakfast offered by other brands - a fruit salad and filter coffee (rather than machine coffee) would go a long way to improving this. I would be more than happy to recommend this hotel and am returning myself next week. September 1, 2013
Rated 5.0 out of 5.0 by Brilliant service, fair pricing good allround stay this was our 2nd time staying here for the main reason of visiting alton towers for two days, parking is good friendly staff, clean and presentable rooms, for the money its hard to beat, easy to find local shops just down the road (a50) if i was to be really fussy and i mean really really fussy, maybe more options for breakfast on the hot side, the sausages seemed cheap and the egg wasn't great maybe add bacon and tinned tomatoes or mushrooms ?? to give variety also maybe a larger area for the buffet too it can get busy at peak times, but like i say that's being really fussy, i wont look anywhere else to stay 5stars many thanks :) *foot note* get rid of that harvester franchise next door its an utter con and from my experience could damage the hotels reputation terrible, shocking never again, people would be better off at the pepperbox pub just 3mins drive away, friendly at so much better served, September 1, 2013
Rated 3.0 out of 5.0 by Hotel OK but not family room for older children Fairly typical out-of-town Holiday Inn Express, next to Burger King and on a business park, convenient for M6. The family room for us with 2 teenagers was too small though, and the extra bed pretty uncomfortable for my 15 yr old son (could feel springs). Breakfast fine and included in price. August 28, 2013
Rated 5.0 out of 5.0 by A very nice experience We stayed two nights a week apart in August 2013. On both occasions we particularly found the design of the room excellent in that they had thought of everything that went towards making it comfortable with power sockets, light/switches and shelves in convenient places. Beds were comfortable and EVERYWHERE very clean. The staff were extremely pleasant and helpful, the breakfast was adequate and a Harvester restaurant was a short step away for an evening meal. It was everything we wanted for two overnight stays but I would add that the rooms were not equipped for long stays when there was a need to unpack full suitcases. We would certainly stay with Holiday Inn anytime August 26, 2013
Rated 5.0 out of 5.0 by Overall experience There was plenty of parking on arrival. Check in was very well done and our room, a family room for 2 adults and 2 children was ample enough. Despite not having the sofa bed made up, it was done within 5 minutes of informing reception. Breakfast was more than adequate with a choice of continental to full cooked types. I am always impressed by the Holiday Inn Express Hotels, they are modern, clean and the staff very professional and attentive. We stayed as we were visiting Alton Towers nearby the next day. If we did this again we would stay here again. August 25, 2013
Rated 3.0 out of 5.0 by Good value - but breakfast isn't great! Stayed here for one night in August before visiting Alton Towers. Room was clean and spacious, with plenty of towels, and the hotel staff were very friendly and helpful. My only gripes would be the pull out sofa bed in the family room was really uncomfortable and our children couldn't get to sleep. We ended up swapping with them, and they weren't wrong - it was awful!. Please invest in some better quality sofa beds! Also, breakfast wasn't great, the hot selection consisted of some really poor quality sausages, beans and scrambled eggs, so we were a bit disappointed. The hotel was good value for money, but t be honest, I don't think we would stay again when in the area. August 24, 2013
Rated 4.0 out of 5.0 by Suitable for our needs Booked 5 rooms to attend a family event, across the way, at the Britannia Stadium. Four rooms were ready straight away but had to wait an hour after check in time before the fifth accomodation was ready. This didn't cause too many problems as we didnt need to get ready until the evening but may have done if we had arrived later. We were all impressed by the standard of our rooms. The breakfast was of a good variety, if a little chaotic due to being served in a small area. There is a Harvester restaurant within easy walking distance and prices there are very reasonable. I would stay here again if the need arose. August 23, 2013
Rated 3.0 out of 5.0 by good value of money room was well prepared it was good overall except one thing kids beds have to be more comfortable i know it was sofa bed but in sofa bed there are more comfort options available August 22, 2013
Rated 5.0 out of 5.0 by Friendly efficient service and breakfast included! My family of 4 stayed in a family room for two nights. The room was not huge but was adequate. The bed was comfy and the bathroom was lovely. Towels were a good size and there were plenty of them which is always a relief. The breakfast was included in the price and was a buffet with cereal, toast, fruit, yoghurt etc and sausage, beans and scrambled egg. Would have liked bacon too but it was still a good range. The staff were really efficient and friendly. The hotel is right next door to a Harvester which was convenient for dinner and was close to several nearby attractions which is why we stayed there. Would recommend this hotel and would stay there again. August 20, 2013
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