Rated 4.1 out of 5 by 70
Rated 4.0 out of 5.0 by Awright241 Comfortable bed
The staff was friendly and helpful at all times. The bed was so comfortable. We were there for only one night, so we did not use any other amenities but the pool looked inviting!
July 31, 2014
Rated 3.0 out of 5.0 bad service
I would not want to stay here again, as I would expect to encounter the same problem.
July 31, 2014
Rated 5.0 out of 5.0 by Papass Great Staff
The staff was absolutely outstanding. This added to the clean and comfortable room made for a very relaxing and enjoyable stay.
July 30, 2014
Rated 5.0 out of 5.0 by CLC2181 Clean hotel with fridge and microwayve
Eleator was convienent, people were friendy and families were welcome to play cars or whatever in the dining room after breakfas hours. I was only here for 2 nights but it was near everything I needed and I got a great rate
July 30, 2014
Rated 4.0 out of 5.0 by cruisewithh from CA Just a little mix-up
When I called the hotel to get directions from the airport, they told me that someone had cancelled by reservation? They told me that they had tried to call and confirm my reservation, but, of course, they were calling my home which I had let early that morning to get to the airport. I told them I was on my way and that I needed the room. When I got there I was checked into a H/C accessible room but it was not the one that I reserved. I needed a roll-in shower and they did not have another room available for me.
The clerks at the front desk then "went the extra mile" and asked the person who had checked in earlier and did get "my room" if he was willing to change and he said yes. He returned to the hotel and moved his things to another room and we able to check into the room that had the amenities that we needed.
The rest of our stay was great, the maids were very accommodating and the express breakfast was perfect for us to start the day.
We have stayed at this hotel before and we highly recommend this hotel. We will stay again when we come to visit relatives.
July 28, 2014
Rated 4.0 out of 5.0 by Nana 3 Family fun
staff was wonderful in helping us find tickets to different places to take the kids. they had a wonderful vacation thank you so much!!!
July 25, 2014
Rated 3.0 out of 5.0 by 123jce Family vacation
Overall the hotel stay was fair, a little disappointing compared to other HIE's we have stayed at. Comfortable beds but too high off the ground. Bathroom had cosmetic issues. Lobby coffee was tasteless.
Website details state only 1/4 mile from Stone Mountain, although it is close to the entrance, it is not true and be VERY careful on the freeway as you cross the 4 lanes to get to the exit in time.
July 23, 2014
Rated 2.0 out of 5.0 by ADRS Not the greatest
I travel for work purposes about 75 days out of the year. I frequently stay @ Holiday Inn Express because they are usually reasonably priced and provide nice accommodations. This location although not the worst place I have stayed certainly ranks lower than average. The staff were friendly although the faculties are in despite need of updating / renovations. The room smelled very musty during my 5 day stay and a lot of things around my room and the building in general are in disrepair. To list a few: Bathroom door would not close, bathroom light flickered, etc. Make your own judgments. I'll look for another Holiday Inn Express next time.
July 22, 2014
Rated 3.0 out of 5.0 Cleanliness
Found my room to be very dirty, I will not stay at this property again. Young man at the front desk was very short with me, extra points purchased were not recieved.
July 21, 2014
Rated 4.0 out of 5.0 by ThePizz Great Value close to Stone Mountain
This was a great value close to Stone Mountain. The personnel working were extremely helpful. Our only complaint was the ac did not get as cold as we would have liked. Other than that it was a great stop on our vacation.
July 19, 2014
Rated 5.0 out of 5.0 by AYSMITH A NICE GETAWAY
EVERYTHING WAS WONDERFUL... RETURNING SOON.. PLANS TO USE THIS LOCATION FOR FAMILY REUNION
July 18, 2014
Rated 5.0 out of 5.0 Clean and comfortable bed
Room was clean and bed was comfy. Breakfast was okay coffee was delicious! We will stay here at Holiday Inn Express again our next visit.
July 13, 2014
Rated 3.0 out of 5.0 by First Holiday inn stay Not a bad stay
We stayed for leisure in early July 2014. I had to change my reservation several times and evidently the reservation side of the process did not filter over to the actual hotel. They did not have internet rate on our reservation when we got to the hotel, although they did change it once I told them I booked online. To me they are inconsistent in advertising. The website advertised a full breakfast. When I called the hotel to ask a question, the recording says continental breakfast. Not what was expected, but it worked and everyone was nice and the rooms were clean and nice. I had some questions at check in that were not totally explained but it worked out in the end.
July 11, 2014
Rated 4.0 out of 5.0 by Tazmaniac Nice and very convenient.
Best place to stay for Stone Mt. and real easy to get in and out of Atlanta, 25 min. to downtown. Much cheaper and safer than downtown choices.
July 10, 2014
Rated 5.0 out of 5.0 by Corebias Great Location
We stayed at this location on our way to Tybee Island to see the laser light show at Stone Mt. GA. It had been 25 years since we last saw the show and wanted our youngest son to see it. The Hotel was minutes from the entrance to the park, easy to locate, close to restaraunts and shopping. Comfortable beds, excellent breakfast with plenty of choices
July 8, 2014
Rated 4.0 out of 5.0 by Grape Ape Staff great but air conditioner need work
The staff was very nice and helpful. The room was hot when we arrived and the air conditioner would not cool the room down we ran it all night on high. The room only cooled down a little it never got to where it should have been.
July 8, 2014
Rated 5.0 out of 5.0 by Mr. Wilson Great Service I really enjoyed the stay
Great Service I really enjoyed the stay! Would liked to have had an extra Flat Screen for the Living area for the children though.
July 7, 2014
Rated 5.0 out of 5.0 by Chuckr28 Always wonderful staff and service
We wrote this earlier in the survey but there are all positive aspects to staying at the Holiday Inn Express in Stone Mountain. We have stayed here often visiting family in the area. We are always treated very well by all the staff from the front desk to the dining hall to the room attendants to the maintenance people. They are all the best. The rooms have always been in wonderful condition, clean, etc and I wish we could take the beds home with us (Both my husband and I get a better sleep in your hotel than at home). All in all, we had another warm and friendly experience and we will most definitely be back in the future.
June 26, 2014
Rated 5.0 out of 5.0 by isimms1 Comfortable bed and Great service
My overall hotel stay was great, the staff was very friendly and courteous .
I will definitely stay at this location again.
June 21, 2014
Rated 1.0 out of 5.0 by StnMtn Great service, horrible rooms
Hotel website indicated it was 1/4 mile from Stone Mountain Park. This might be true as the crow flies, but the park is definitely not within walking distance. Our room was small, dirty and smelled like smoke. The sofa bed was very uncomfortable. We stayed 2 nights and were woken up both nights by screaming kids running down the hall. When I mentioned all of these things to the front desk staff, they indicated there was nothing they could do as they were fully booked. Next time, I would definitely pay the extra few bucks to stay within Stone Mountain Park.
June 19, 2014
Rated 5.0 out of 5.0 by pvttpilot Excellent Staff !!!
The hotel staff and housekeeping all do their part. Room was clean .. and Tawanna made sure my stay was perfect !!!
Thanks very much !!!
June 16, 2014
Rated 3.0 out of 5.0 by traveler152 Nice staff and appearance BAD smell of smoke
The staff and location of the hotel was great. The internet was easy and fast. Breakfast was fully stocked but a little difficult to access in the area where it was laid out if there were more than 3 people. If you are allergic to smoke, do not choose this location. The entire 3rd floor smelled like old stale smoke including our non-smoking room. The a/c system was not adequate to remove the dampness from the room or remove the smell.
June 12, 2014
Rated 3.0 out of 5.0 by casey686 Business Trip to Loganville
I stayed here for business because there was nothing even adequate closer to Loganville. The place was nice but could have been cleaner. The wifi password did not work the second night. The food selection was more than expected. The beds were comfortable.
Holiday Inn Express does not understand that the out blinds to their windows need to be close able. In this case I had a light right outside my window. Easily fixable but have the thinker, outer blinds close as well as the inner ones.
June 9, 2014
Rated 4.0 out of 5.0 by Gtk9880 Had a great stay
Stay was good. Beds we're comfy would stay here again
June 1, 2014
Rated 5.0 out of 5.0 by Pruitt22 Great Hotel
This is one of the best hotels I've ever stayed in. Staff was wonderful, nice breakfast and very clean rooms. Will be back soon!!!
May 20, 2014
Rated 5.0 out of 5.0 by CDR184 Comfortable bed and great breakfast
It is truly a great value. Excellent customer service. Great location.
May 7, 2014
Rated 5.0 out of 5.0 by scubadoc Great staff
The staff is fantastic. I didn't arrive until later in the evening, and was exhausted and didn't have a chance to eat dinner. The woman at the counter, Pearl, saw how tired and hungry I was, so she made me a goodie bag with chips, some snacks, and a Stone Mountain magnet. Made my night.
April 17, 2014
Rated 5.0 out of 5.0 by Tee Tee All by myself
I luv my room...Fridge microwave flat screen tv and variety of store surrounding the hotel....Wal-Mart Chinese post office.....You name that what surrounds it....Yes I would be staying at this hotel again...The staff was respectable and kind...My room felt like home!
April 2, 2014
Rated 5.0 out of 5.0 by MamaBonnie Terrific staff,comfortable!
Our family had a great stay ! We were only there for two days, but the staff was very helpful and friendly, room was clean, food was good, and the hotel was very close to everything we wanted dot do. I would highly recommend this hotel for families!
March 31, 2014
Rated 5.0 out of 5.0 by Talla04 Great hotel, one of the best
Very nice hotel, clean, bright and very quiet. The staff is amazing from management to housekeeping. I will recommend this hotel to anyone. Other hotels should take notes from this one.
February 28, 2014