Rated 4.3 out of 5 by 234
Rated 5.0 out of 5.0 by Miss Dot Great Customer Service and Comfortable
This Holiday Inn Express is near to dining and shopping
including banks, post office. There's a lot in this area
to occupy your time. Check out the Holiday Inn Express
May 25, 2016
Rated 1.0 out of 5.0 by Mike-58 Poor Customer Service
After checking out and returning home I received my credit card statement and noticed they had made an error in the billing. There have been several calls to the hotel and the problem is still not resolved. They agree with the error and have told me someone will call back, but that has not happened. Previous messages and information left is either lost or they choose to ignore them.
Also, I checked in at 3:00 AM and gave them a credit card, the same one used to book the room. At 7:00 AM, after only 4 hours sleep, they called the room to tell me there was a problem with the credit card. It turns out it was their error and they were not using the proper expiration date on the card.
My overall experience with IHG as a long time member has been very positive, but the failure to correct a basic problem by this hotel is the reason for the one star rating.
Finally, this was a family trip and we booked 4 rooms. After this problem came up I spoke to other family members and they all had some problem with their stay that was not resolved.
May 24, 2016
Rated 4.0 out of 5.0 by 1west stone mountain
located in a great area for visiting Stone Mountain
May 24, 2016