Rated 4.7 out of 5 by 137
Rated 2.0 out of 5.0 by Zoruty Satisfied with bed and service, but bad room layout
I've been a Platinum member for several years, and I usually have many compliments and no complaints about IHG hotels, but I wanted to write a review for this hotel, because I felt the layout of the room I stayed in (room#302) did not meet the standards I would expect in an IHG hotel.
The problem I would suggest the hotel management to look into with the layout of the room, is the electric outlet locations (only reference I have is room 302).
First, there were no outlet available by the bed, and I actually had to move the bedside cabinet forward about 2 feet in order to have my cell phone on it and be able to have the 3 feet charger cable reach the nearest outlet (note: there was no alarm clock by the bed, most likely because of the bad outlet location).
Second, when I went to use the microwave (also to note was that all appliances were very outdated; looked like the microwave was from the early 90's), it did not work at first, and when I checked behind it to see if it was connected, I noticed that the only set of outlets available behind the cabinet were being used by the TV and refrigerator. Since there were no other outlet within reach of the microwave plug, I had to move the desk lamp (with outlet on the base), which was located on the side of the desk away from the microwave cabinet, to be closer to the microwave so that I could plug into the outlet on the desk lamp base.
Other than the layout of the room (or the lack of available outlets), the staff was courteous, and bed was comfortable. Unless IHG hotel management already has a regular plan to actually stay in the hotel rooms they manage, to have a first hand knowledge of what customers experience, I would suggest that they should do this, in order to understand the existence of these issues.
June 28, 2015
Rated 5.0 out of 5.0 by chief1154 Great staff and convenient location
Great place to stop when driving long distance on Interstate 80. Convenient location. Professional, polite, and accommodating staff. As good as any Holiday Inn property I have stayed at - and I have stayed at many. Exceeded my expectations.
June 25, 2015
Rated 5.0 out of 5.0 by VJPMouse Pleasant stay
We stayed at a different hotel on our way to VA due to the responses on a particular website. They were overbooked for our trip back through so we stayed at the Holiday Inn Express. We are thankful that we did! This hotel surpassed our expectations. Gene greeted me upon my arrival, was so courteous and friendly and made sure that I was aware of all of the amenities. The room was nice and the breakfast in the morning was wonderful. The food was hot and there was a nice variety. I would stay here again.
June 24, 2015
Rated 5.0 out of 5.0 by Paul W.. Good Holiday Inn
This was a Good HI Express and suited our needs. I would stay here again.
June 23, 2015
Rated 5.0 out of 5.0 by Fritz41 Clean room and friendly staff
Our stay was pleasant and the service was very good.
June 16, 2015
Rated 5.0 out of 5.0 by DJOTTO Good spot to stay
Bed is comfortable and hotel is quiet. Hotel is clean and easy to access from the freeway. A good place to stay.
June 15, 2015
Rated 4.0 out of 5.0 by That other guy. Good motel, close to the toll road.
Excellent staff make this an above average motel. Close to the interstate yet not troubled by excessive road noise.
June 15, 2015
Rated 5.0 out of 5.0 by mike047 quiet and relaxing
nice reception by staff and answered questions regarding places to dine within walking distance and others by car.. also advised running/walking/biking trails/areas and directions very helpful
June 13, 2015