Rated 4.4 out of 5 by 149
Rated 4.0 out of 5.0 by renee151 Excellent staff
Excellent front desk staff. They recommended local places to eat. Breakfast area was clean with a staff member always cleaning up after guests. I just wished they offered a fresh fruit salad.
July 28, 2014
Rated 1.0 out of 5.0 by RJ01 Standard hotel with substandard internet service
Dial-up quality internet at best, which is not suitable for a business traveler.
July 28, 2014
Rated 5.0 out of 5.0 by Schaumguy Great staff
We stayed at four different IHG properties during our road trip and this was by far our favorite. It's a relatively new property and has been well maintained. The breakfast is on par and exactly what we have come to expect from holiday inn. The manager on duty was the delightful and personable we have experienced at any hotel. From helping out at the front desk to making sure the breakfast options were well stocked, she was everywhere. She even brought a towel elephant to our table for our daughter to enjoy while we were dining.
We would definitely stay again if we ever find ourselves in this neck if woods.
July 27, 2014
Rated 4.0 out of 5.0 by ALEVY11554 Great hotel in the Poconos
A great hotel in a business district and great distance from all attractions
July 23, 2014
Rated 5.0 out of 5.0 by Coach Coach great front desk
front desk were very helpful and courteous especially Dawn and Katie and the new Mgr
July 23, 2014
Rated 3.0 out of 5.0 by bommii Poor bed but good hotel
Everything about this hotel is good or excellent except for the poor bed and pillows, could not sleep well both nights we stayed, the pillows were soft too, even the one marked "Firm" were soft too.
July 22, 2014
Rated 2.0 out of 5.0 by StormieIV Never Got Maid Service...Rude Staff!
I stayed at this hotel as part of wedding party. If management is reading this, I was room 413 who checked in on Thursday 7/10 and departed Saturday 7/12. The hotel itself was very nice and clean. The king bed room was spacious, clean,and comfortable. On the morning of the wedding I picked up some food downstairs before heading off the the venue, which was perfect for a quick meal. They have a nice little selection of food for breakfast such as scrambled eggs, pre made omelets, pancakes, bagels, etc.- all free.
My issue was that after a full exhausting day of being in a wedding, I returned to my hotel room at midnight to find out that my room was never visited by the maids. I have never had this happen to me anywhere and was puzzled. I had to go downstairs and get more towels so that my boyfriend and I could take showers before going to bed. I informed the front desk that room 413 did not get serviced. The woman Friday night was very nice and made note of it (hopefully management gets back to me). I paid a decent amount of money to stay 2 nights and was annoyed that I had to take my own trash out of the garbage, get my own towels, and make my own bed. I mean, what am I paying all this money for? My parents were staying in a room the floor below me, they too did not get maid service that day. Upon checkout on Saturday my father and I nicely explained to the person at the desk about the mistake. My dad was not rude by any means, he only wanted to give her an FYI to pass on to management. She was not too friendly and immediately had an attitude. No one was blaming her so who knows why she was snippy... She claimed that the maids said we both had privacy signs on our doors. We absolutely did not have those signs on the door and we didn't appreciate the claim. On Friday I left the hotel at 9:30AM to meet up with the rest of the bridal party at a nearby venue. My boyfriend, who was not in the wedding party, stayed back and left his room around 4PM to head to the venue as a guest. Never once did he hear a knock on the door nor did he leave the privacy sign on it. He even texted me around 1PM telling me that he thought it was strange that the maids did not come yet. I am assuming the maid realized they did not clean our room and wanted to cover themselves by claiming we had a sign on our door. This is what bothered me most, it was a lie! Don't make me look bad due to your mistake. We were never offered to speak to a manager, although we had no time to do so anyway because we had to meet for a post-wedding brunch. I don't think my credit card should have been charged the full amount for the lack of service that we received. Things happen and I understand it. But make it right and don't accuse the guest. I won't be returning.
July 16, 2014
Rated 5.0 out of 5.0 by DeeSNY RELAXING
The front desk is very friendly and accommodating. The hotel and rooms are clean. Easy to access from the highway. Quick breakfast and COFFEE from 6:30 am to 9:30 am. Convenient start to the day. My second time staying here. Will visit
July 14, 2014