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Rated 4.3 out of 5 by 173 reviewers.
Rated 2.0 out of 5.0 by MGC The first time I stayed at this hotel about a month ago I was really pleased with my overall experience. However, this go round was a little different and I contribute it all to the staff. The staff called me prior to checkin to tell me that the pool was not open because it was being repaired so I asked for a discount because my daughter was really looking forward to swimming. I was told that no discount would be applied but I could cancel my reservation without being charged. I chose to keep my reservation. Then someone called me and left a message that my credit card was declined and that I needed to call before 7:00pm to keep my reservation. I don't understand why my card was being charged before checkin. When I did finally checkin the front desk clerk was not very friendly at all and placed me in a room with a malfunctioning smoke alarm. When I called to report the problem she switched my room but still offered no discount. The following morning at breakfast--the dining area had run out of knives and to go boxes! I'm not sure what was going on this visit but it was a little disappointing because I will be visiting East Stroudsburg quite a lot in the months to come. August 26, 2014
Rated 5.0 out of 5.0 by Clean Hotel Clean Hotel ,Everyone was great.Internet good speed hotel personnel very helpful and safe . August 26, 2014
Rated 5.0 out of 5.0 by Perfect family stay! My kids loved the indoor pool and my wife and I enjoyed the accommodations and friendliness of the staff. The front desk woman did a nice job of telling us what to do in the area. Make sure to try the ice cream place next door. August 26, 2014
Rated 5.0 out of 5.0 Staff = Breakfast Anthony at the breakfast room was superb!! We were a large family traveling with kids and he was very attentive, made sure everyone everything was in place and replenished at breakfast. Also helped our family with recommendations about activities in the area. Truly an asset to your property! August 25, 2014
Rated 3.0 out of 5.0 by Two day stay The Hotel staff was helpful ... but thats wehre the good stops. Lets start in the paking lot that is too small and tight. It took me waiting until another guest moved to wedge my car in a space marked for compact cars. Next the elevator smelled like a wet dog? The elevators in this hotel are right at the exit for the pool so when your waiting for the elevators your standing in water and on a very slippery floor. Next the room.... large.... but not very clean. I stay over 200 nights a year in Hotels and one thing I pay close attetion to is coffee rings. Your see most Hotel room staff only quickly surface clean .. that includeds a look but not a wipe of surface areas like desk or TV or night stands so what Ifind and found at this hotel is coffee cup rings on all those surfaces. that tells me that the maids dont clean surfaes they qickly dust . Now the Bathroom I also look behind the door and beside the bowl and under the sink and what I found in this hotel was they have not been cleaned in several month. yes cleaned not just wiped quickly also the air fan vent it so dusty that its boders on clogged. So was it a bad room no was it very average. It would be nice if the this hotel would look around themselves like from th eye of a customer they would find these issue too. August 25, 2014
Rated 2.0 out of 5.0 by Urine on sofa bed quilt Unfortunately, we did not have a good experience. The worst part was urine on the sofa bed quilt. This hotel could be nice, but it needs more staff and better attention to details like making sure the room is not dusty, providing clean linens for the sofa bed, sufficient towels in the pool area, etc. Our room was a good size and the breakfast was fine. But, the urine on the sofa bed quilt ruined it for us. August 22, 2014
Rated 3.0 out of 5.0 by Relaxing experience om pocono My trip to pocono was very relaxing with Holiday in epxress. The hotel was not the most luc hotel but it was good enough to relax. overall it was clean and nice but the internet speed was a bit slow. August 21, 2014
Rated 5.0 out of 5.0 by good spot for family near tourist interests We stayed here after a day at the Coal mine tours, and cave tours. The next day we spent at Kneobels amusement park and hiked the falls on the way home. The room suite was quite adequate for my family--two adults and two children ages 7 and 8. August 21, 2014
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