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Rated 4.3 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Great service Great hotel, would recommend in the future Locaton is good and staff was excellent very clean September 2, 2014
Rated 5.0 out of 5.0 by awesome place to stay every time i come to the poconos this is my go to place. it is clean, new, and comfortable. i highly recommend it. August 30, 2014
Rated 5.0 out of 5.0 by Wonderful facility The hotel appeared to be fairly new and the room was lovely. The bathroom was immaculate and had a large granite countertop that provided plenty of space for getting ready in the morning. The fridge and high speed internet were appreciated. The only thing that we would have liked were restaurants within walking distance. There were lots a short drive away but we would have preferred to walk. August 29, 2014
Rated 2.0 out of 5.0 by MGC The first time I stayed at this hotel about a month ago I was really pleased with my overall experience. However, this go round was a little different and I contribute it all to the staff. The staff called me prior to checkin to tell me that the pool was not open because it was being repaired so I asked for a discount because my daughter was really looking forward to swimming. I was told that no discount would be applied but I could cancel my reservation without being charged. I chose to keep my reservation. Then someone called me and left a message that my credit card was declined and that I needed to call before 7:00pm to keep my reservation. I don't understand why my card was being charged before checkin. When I did finally checkin the front desk clerk was not very friendly at all and placed me in a room with a malfunctioning smoke alarm. When I called to report the problem she switched my room but still offered no discount. The following morning at breakfast--the dining area had run out of knives and to go boxes! I'm not sure what was going on this visit but it was a little disappointing because I will be visiting East Stroudsburg quite a lot in the months to come. August 26, 2014
Rated 5.0 out of 5.0 by Clean Hotel Clean Hotel ,Everyone was great.Internet good speed hotel personnel very helpful and safe . August 26, 2014
Rated 5.0 out of 5.0 by Perfect family stay! My kids loved the indoor pool and my wife and I enjoyed the accommodations and friendliness of the staff. The front desk woman did a nice job of telling us what to do in the area. Make sure to try the ice cream place next door. August 26, 2014
Rated 5.0 out of 5.0 Staff = Breakfast Anthony at the breakfast room was superb!! We were a large family traveling with kids and he was very attentive, made sure everyone everything was in place and replenished at breakfast. Also helped our family with recommendations about activities in the area. Truly an asset to your property! August 25, 2014
Rated 3.0 out of 5.0 by Two day stay The Hotel staff was helpful ... but thats wehre the good stops. Lets start in the paking lot that is too small and tight. It took me waiting until another guest moved to wedge my car in a space marked for compact cars. Next the elevator smelled like a wet dog? The elevators in this hotel are right at the exit for the pool so when your waiting for the elevators your standing in water and on a very slippery floor. Next the room.... large.... but not very clean. I stay over 200 nights a year in Hotels and one thing I pay close attetion to is coffee rings. Your see most Hotel room staff only quickly surface clean .. that includeds a look but not a wipe of surface areas like desk or TV or night stands so what Ifind and found at this hotel is coffee cup rings on all those surfaces. that tells me that the maids dont clean surfaes they qickly dust . Now the Bathroom I also look behind the door and beside the bowl and under the sink and what I found in this hotel was they have not been cleaned in several month. yes cleaned not just wiped quickly also the air fan vent it so dusty that its boders on clogged. So was it a bad room no was it very average. It would be nice if the this hotel would look around themselves like from th eye of a customer they would find these issue too. August 25, 2014
Rated 2.0 out of 5.0 by Urine on sofa bed quilt Unfortunately, we did not have a good experience. The worst part was urine on the sofa bed quilt. This hotel could be nice, but it needs more staff and better attention to details like making sure the room is not dusty, providing clean linens for the sofa bed, sufficient towels in the pool area, etc. Our room was a good size and the breakfast was fine. But, the urine on the sofa bed quilt ruined it for us. August 22, 2014
Rated 3.0 out of 5.0 by Relaxing experience om pocono My trip to pocono was very relaxing with Holiday in epxress. The hotel was not the most luc hotel but it was good enough to relax. overall it was clean and nice but the internet speed was a bit slow. August 21, 2014
Rated 5.0 out of 5.0 by good spot for family near tourist interests We stayed here after a day at the Coal mine tours, and cave tours. The next day we spent at Kneobels amusement park and hiked the falls on the way home. The room suite was quite adequate for my family--two adults and two children ages 7 and 8. August 21, 2014
Rated 3.0 out of 5.0 by Good Hotel, Bad Breakfast The hotel is pretty nice, however, breakfast service needs improvement. Service staff needs to pay more attention to what the guests need and provide it. August 21, 2014
Rated 4.0 out of 5.0 by Modern and clean The hotel was a nice place to stay. Very clean room. No disgusting "hotel room smell". Excellent mattresses. Only bad thing was at the complimentary breakfast they ran out of eggs, bagels, sausage, yogurt and fresh fruit on our second days stay. August 21, 2014
Rated 2.0 out of 5.0 by Plusses and Minuses This was our first stay in a Holiday Inn Express. We found our room to be clean and comfortable. The quality of the towels was superior; nice shower. Good mattress and pillows particularly appreciated. Did have a problem with the light by the door not being able to be turned off. Had to stand on a chair and remove the light bulbs myself. Additionally, the night front desk attendant was lax in enforcing noise discipline: noisy celebration upstairs kept us awake until 2:30AM. Other than these two negative aspects, which I owuld guess are probably anomalies, the facility was nicely put together and we would choose Holiday Inn Express more time. August 21, 2014
Rated 5.0 out of 5.0 by Great rooms and friendly staff The front desk woman, who was pregnant, was so nice and personable. She told us great things to do and have us a map. Our kids had so much fun in the pool as well. August 20, 2014
Rated 1.0 out of 5.0 by Beddings were not changed I believe with a great deal of training and management this hotel can improve. As guests we did not feel we were treated for the value we paid. Breakfast was not managed properly. Hot water milk ran out and were not replaced. Plates not available. Itched all night because beddings were dirty. Huge Stain on cover and was covered by a clean sheet. This hotel cleanliness was poor. August 20, 2014
Rated 4.0 out of 5.0 by Enjoyed our stay here. We would definitely recommend this location to friends. Our room had enough space for our family and was clean and well kept. Staff was very friendly and location was near many points of interest. There were a few things that should be addressed but nothing too disappointing. The game room and fitness room were so hot that it was literally unbearable to spend more than 10 minutes in there. They both felt like saunas. The breakfast is set for 6:30 to 9:30am and it was never ready at the starting time. The first morning is was almost all ready by 7:15am and the second morning the person who handles that didn't show up at all, leaving the front desk staff to do the job. And I must say that the two staff ladies hustled to get it done and they did a great job, but again it should be ready for the times that are advertised. Lastly, the internet connection is spotty at best. It was almost impossible to stay on the wifi for more than 5 minutes. Again, we would stay again but hope that these issues are considered for improvement. August 18, 2014
Rated 5.0 out of 5.0 by Home away from home We were dead tired after driving forever and attending a friend's birthday celebration nearby. I was happy to check in and was able to fall asleep immediately. Woke up refreshed the next morning, and as an added bonus, was able to get breakfast! Did not hear a peep from the bazillion children in the dining area, which was just down the hall from us. August 15, 2014
Rated 5.0 out of 5.0 by Great place to stay We stayed here for a wedding in town. Staff was courteous and helpful; free breakfast was great; rooms were clean and comfortable. Staying here was close to attractions, the wedding site, and gave us an opportunity to visit with friends and family before and after the event. Highly recommend! August 14, 2014
Rated 5.0 out of 5.0 by Loved the pillows We have been impressed with the bed and bedding for all the Holiday Inns we stayed in on our vacation. Love the pillows. The only thing negative that I might say about our hotel was the location. It was convenient to the highway. Didn't care for the surroundings. August 13, 2014
Rated 4.0 out of 5.0 by clean and good value hotel was clean and accommadating. good value and located near many food choices. August 12, 2014
Rated 5.0 out of 5.0 by very nice hotel This was a great place to stay--the room was bigger than I expected and everything was immaculate. The bathroom fixtures are very nice and there is a large shelf under the sink to put all your toiletries, hair brushes, hair dryer, etc. The mattress and pillows were very comfortable and there was a large selection of food for breakfast. I would definitely stay here again. We have stayed in other Holiday Inn Expresses before, but none of them were as nice as this one! August 10, 2014
Rated 5.0 out of 5.0 by Excellent hotel in a great town I dropped my son off in Stroudsburg for the 5 star basketball camp and planned to drive back home (about a four hour drive). When I went through downtown Stroudsburg, I thought that it seemed like a nice town as there were some great looking restuarant/bars on Main Street. I called my wife and told her I was thinking about staying overnight to check out this neat town and she said to go ahead. I asked a local where a good hotel was and he recommended this one. I could not have asked for a better hotel as it is close to the downtown night life and is extremely clean with large rooms and a comfortable bed. I have stayed at many chain hotels and can honestly say that none have been as nice as this one. As a side note, I had a great time walking down Main Street that night and having a drink in four of the bar/ restuarants located there. I am glad that I decided to spend the night. August 8, 2014
Rated 4.0 out of 5.0 by Room Rate As a Platinum member, room rates should be the normal daily rate, not inflated. August 6, 2014
Rated 5.0 out of 5.0 by Clean and Quiet Hotel with a good breakfast included The hotel is clean and neat. The breakfast is very good. In particular the breakfast attendant working during our stay, Anthony, did an excellent job of keeping up with the work load of people getting their breakfast. Anthony was quick, conscientious and courteous to all guests as he kept the food and coffee refilled in the dining area. Excellent employee. While we were there one of the elevators was out of order and we were on the 4th floor. It was fixed and running well by the end of that same day... Way to go......!!! My only suggestion for improvement would be to have someone vacuum the carpet in the hall way out side the laundry room to clean up the white lint that gets tracked into and down the hall all day. Doesn't look good and stands out against the rest of the place that is so clean. August 5, 2014
Rated 3.0 out of 5.0 by Reservation problems Stay was a typical HIE stay but we were disappointed in our reservation. We called the hotel directly and booked a room that was described as a double queen suite with a separate living room with a pull out couch. When we arrived at our room it was a standard queen room with no pull out. When I asked I was told that there were no other rooms available and that I had nothing to show that my reservation was different than what was in the computer. How was I supposed to have something other than their employees word over the phone that my reservation was accurate? August 5, 2014
Rated 3.0 out of 5.0 by Updated facility Was not greeted as a Rewards Club member, maybe you have to be at a certain "level". No good restaurants within walking distance. Evening desk clerk was very courteous, the lady at 4:30 a.m. when I checked out never smiled, looked me in the eye, or bothered with a thank you or any other words for me, VERY unfriendly. Housekeeping did an excellent job, room was always clean each evening. August 4, 2014
Rated 4.0 out of 5.0 by Excellent staff Excellent front desk staff. They recommended local places to eat. Breakfast area was clean with a staff member always cleaning up after guests. I just wished they offered a fresh fruit salad. July 28, 2014
Rated 1.0 out of 5.0 by Standard hotel with substandard internet service Dial-up quality internet at best, which is not suitable for a business traveler. July 28, 2014
Rated 5.0 out of 5.0 by Great staff We stayed at four different IHG properties during our road trip and this was by far our favorite. It's a relatively new property and has been well maintained. The breakfast is on par and exactly what we have come to expect from holiday inn. The manager on duty was the delightful and personable we have experienced at any hotel. From helping out at the front desk to making sure the breakfast options were well stocked, she was everywhere. She even brought a towel elephant to our table for our daughter to enjoy while we were dining. We would definitely stay again if we ever find ourselves in this neck if woods. July 27, 2014
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