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Rated 4.3 out of 5 by 198 reviewers.
Rated 5.0 out of 5.0 by Great Service Recently stayed at Holiday Inn Exp. Stroudsburg and the staff within the breakfast area was completely POLITE and HELPFUL... he was kind enough to advise us that he will be removing the breakfast and basically giving us the opportunity to help ourselves before doing so. He was a very pleasant and considerate person, an asset to your company. September 25, 2014
Rated 5.0 out of 5.0 by security hotel was locked down because of manhunt for fugitive. felt secure because the extra security they provided September 24, 2014
Rated 5.0 out of 5.0 by Wedding weekend This hotel was awesome for a bridal party. The staff was awesome and attentive. September 18, 2014
Rated 4.0 out of 5.0 by Lots of amenities The room with two beds was very comfortable for a family of four. Room included a hairdryer, iron, refrigerator and microwave. Also had cables to hook the TV up to my son's computer. Only downside was I asked someone from housekeeping for a fourth towel for our family of four and the woman not only did not speak English, was not helpful, but told me to call the front desk. Large bathroom was helpful. Although the breakfast had a large variety, the orange juice tasted like water, the eggs and sausage were gross, and the fruit selection consisted of bananas or apples. The pancakes were good and the cinnamon rolls were awesome. September 18, 2014
Rated 5.0 out of 5.0 by Nice hotel Large rooms with very comfortable bed. Nice and clean. September 17, 2014
Rated 4.0 out of 5.0 by room noise My only complaint was that I always ask for a high floor. The reason is I don't like to hear people running abofe me. This was not the case. We were on the 2nd floor and as luck would have it, the people upstairs stomped around till 11 p.m. Thank goodness they stopped at 11, so I could get some sleep September 16, 2014
Rated 1.0 out of 5.0 by Far below expectations Staff here is very pleasant, but does not have the ability to solve problems. This hotel is not maintained to the level of a Holiday Inn Express and old and improperly working (or not working at all) equipment makes the stay here very unpleasant. September 12, 2014
Rated 5.0 out of 5.0 by HIE Stroudsburg Nice clean and comfortable hotel with friendly staff. Room was cold from air conditioner but there was an extra blanket in the room. Great! September 12, 2014
Rated 5.0 out of 5.0 by great staff-clean rooms The staff was very helpful and considerate. I was surprised and pleased at the variety and amount of foods at the breakfast bar. Their coffee was very good, which is a big plus when you are a coffeeholic like me. The girl who checked us in, gave us a handicap equipped room which was wonderful. It made our stay comfortable and less physically challenging than climbing into and out of a tub. Our room and the public areas were clean and attractive. One thing that impressed us was that when we asked where was a good place to eat, they were well prepared with a list of local restaurants , description and directions on how to get to each one from the hotel. And the girl at the desk was knowledgeable about details at each one. This was extremely helpful and having enjoyed an excellent meal, we enjoyed our stay even more. September 10, 2014
Rated 4.0 out of 5.0 by No refrigerator and bad air conditioner. Staff was very nice. and hotel w The staff was great, super nice people. There was no refrigerator in the room, which we expected to have and the air conditioner made a terrible noise that stayed on when you had the air on. We were too warm in the room because we couldn't stand the sound of the air conditioner when we were sleeping. September 9, 2014
Rated 5.0 out of 5.0 by Close and comfortable Staff was friendly and the room was very comfortable. Close to town and Hoop Group basketball camp. September 5, 2014
Rated 4.0 out of 5.0 by Enjoyable stay The suite was very clean and comfortable; the staff friendly, courteous, and helpful. One recommendation: a few more towels for the in-room jacuzzi. September 4, 2014
Rated 4.0 out of 5.0 by Room was clean and well maintained Room was clean and spacious with a little dining area.,bed was comfortable . September 3, 2014
Rated 4.0 out of 5.0 by Nice hotel overall Great hotel overall. Breakfast area was crowded and staff was limited to keep clean and well stocked. September 2, 2014
Rated 5.0 out of 5.0 by Great service Great hotel, would recommend in the future Locaton is good and staff was excellent very clean September 2, 2014
Rated 5.0 out of 5.0 by awesome place to stay every time i come to the poconos this is my go to place. it is clean, new, and comfortable. i highly recommend it. August 30, 2014
Rated 5.0 out of 5.0 by Wonderful facility The hotel appeared to be fairly new and the room was lovely. The bathroom was immaculate and had a large granite countertop that provided plenty of space for getting ready in the morning. The fridge and high speed internet were appreciated. The only thing that we would have liked were restaurants within walking distance. There were lots a short drive away but we would have preferred to walk. August 29, 2014
Rated 2.0 out of 5.0 by MGC The first time I stayed at this hotel about a month ago I was really pleased with my overall experience. However, this go round was a little different and I contribute it all to the staff. The staff called me prior to checkin to tell me that the pool was not open because it was being repaired so I asked for a discount because my daughter was really looking forward to swimming. I was told that no discount would be applied but I could cancel my reservation without being charged. I chose to keep my reservation. Then someone called me and left a message that my credit card was declined and that I needed to call before 7:00pm to keep my reservation. I don't understand why my card was being charged before checkin. When I did finally checkin the front desk clerk was not very friendly at all and placed me in a room with a malfunctioning smoke alarm. When I called to report the problem she switched my room but still offered no discount. The following morning at breakfast--the dining area had run out of knives and to go boxes! I'm not sure what was going on this visit but it was a little disappointing because I will be visiting East Stroudsburg quite a lot in the months to come. August 26, 2014
Rated 5.0 out of 5.0 by Clean Hotel Clean Hotel ,Everyone was great.Internet good speed hotel personnel very helpful and safe . August 26, 2014
Rated 5.0 out of 5.0 by Perfect family stay! My kids loved the indoor pool and my wife and I enjoyed the accommodations and friendliness of the staff. The front desk woman did a nice job of telling us what to do in the area. Make sure to try the ice cream place next door. August 26, 2014
Rated 5.0 out of 5.0 Staff = Breakfast Anthony at the breakfast room was superb!! We were a large family traveling with kids and he was very attentive, made sure everyone everything was in place and replenished at breakfast. Also helped our family with recommendations about activities in the area. Truly an asset to your property! August 25, 2014
Rated 3.0 out of 5.0 by Two day stay The Hotel staff was helpful ... but thats wehre the good stops. Lets start in the paking lot that is too small and tight. It took me waiting until another guest moved to wedge my car in a space marked for compact cars. Next the elevator smelled like a wet dog? The elevators in this hotel are right at the exit for the pool so when your waiting for the elevators your standing in water and on a very slippery floor. Next the room.... large.... but not very clean. I stay over 200 nights a year in Hotels and one thing I pay close attetion to is coffee rings. Your see most Hotel room staff only quickly surface clean .. that includeds a look but not a wipe of surface areas like desk or TV or night stands so what Ifind and found at this hotel is coffee cup rings on all those surfaces. that tells me that the maids dont clean surfaes they qickly dust . Now the Bathroom I also look behind the door and beside the bowl and under the sink and what I found in this hotel was they have not been cleaned in several month. yes cleaned not just wiped quickly also the air fan vent it so dusty that its boders on clogged. So was it a bad room no was it very average. It would be nice if the this hotel would look around themselves like from th eye of a customer they would find these issue too. August 25, 2014
Rated 2.0 out of 5.0 by Urine on sofa bed quilt Unfortunately, we did not have a good experience. The worst part was urine on the sofa bed quilt. This hotel could be nice, but it needs more staff and better attention to details like making sure the room is not dusty, providing clean linens for the sofa bed, sufficient towels in the pool area, etc. Our room was a good size and the breakfast was fine. But, the urine on the sofa bed quilt ruined it for us. August 22, 2014
Rated 3.0 out of 5.0 by Relaxing experience om pocono My trip to pocono was very relaxing with Holiday in epxress. The hotel was not the most luc hotel but it was good enough to relax. overall it was clean and nice but the internet speed was a bit slow. August 21, 2014
Rated 5.0 out of 5.0 by good spot for family near tourist interests We stayed here after a day at the Coal mine tours, and cave tours. The next day we spent at Kneobels amusement park and hiked the falls on the way home. The room suite was quite adequate for my family--two adults and two children ages 7 and 8. August 21, 2014
Rated 3.0 out of 5.0 by Good Hotel, Bad Breakfast The hotel is pretty nice, however, breakfast service needs improvement. Service staff needs to pay more attention to what the guests need and provide it. August 21, 2014
Rated 4.0 out of 5.0 by Modern and clean The hotel was a nice place to stay. Very clean room. No disgusting "hotel room smell". Excellent mattresses. Only bad thing was at the complimentary breakfast they ran out of eggs, bagels, sausage, yogurt and fresh fruit on our second days stay. August 21, 2014
Rated 2.0 out of 5.0 by Plusses and Minuses This was our first stay in a Holiday Inn Express. We found our room to be clean and comfortable. The quality of the towels was superior; nice shower. Good mattress and pillows particularly appreciated. Did have a problem with the light by the door not being able to be turned off. Had to stand on a chair and remove the light bulbs myself. Additionally, the night front desk attendant was lax in enforcing noise discipline: noisy celebration upstairs kept us awake until 2:30AM. Other than these two negative aspects, which I owuld guess are probably anomalies, the facility was nicely put together and we would choose Holiday Inn Express again...one more time. August 21, 2014
Rated 5.0 out of 5.0 by Great rooms and friendly staff The front desk woman, who was pregnant, was so nice and personable. She told us great things to do and have us a map. Our kids had so much fun in the pool as well. August 20, 2014
Rated 1.0 out of 5.0 by Beddings were not changed I believe with a great deal of training and management this hotel can improve. As guests we did not feel we were treated for the value we paid. Breakfast was not managed properly. Hot water milk ran out and were not replaced. Plates not available. Itched all night because beddings were dirty. Huge Stain on cover and was covered by a clean sheet. This hotel cleanliness was poor. August 20, 2014
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