Rated 4.5 out of 5 by 132
Rated 4.0 out of 5.0 by PreciousVamp Convenient and Comfortable
Pet Friendly and Comfortable, just what we needed after a long day on the road.
August 26, 2015
Rated 5.0 out of 5.0 by Joebe61 Excellent service and very good comfort
This hotel is a very comfortable place to stay for short periods of less than a week. The staff is extremely friendly and accommodating. The room cleanliness is way above average. The appearance of the hotel in general was great and specifically the rooms were also great. However, the rooms that my family stayed in did not have a refrigerator nor a microwave. There also was not an in-room safe to keep valuables. The lack of a safe did not concern us much as the hotel seemed very secure but if you have a lot of cash or other valuables with you it might be a comfort to have one.
There was a channel guide for the TV in the room but there was no program guide. If you wanted to find out what was on TV, you had to go to the TV Guide channel to find out what programs were on.
When we were checking in, the desk clerk (Stacy) was very friendly and personable. She made us feel like we were long time friends. She set the tone for our entire stay.
August 23, 2015
Rated 1.0 out of 5.0 by mfloer Problem with bugs in the room and in the bed.
We checked in the hotel and were planning on staying for 2 nights. Put our luggage in the room and went out for the evening. Brought pizza back to the room. While eating pizza I had a bug crawling on my jeans. Then when I went into the bathroom there were bugs on the floor. My husband then said he was killing bugs at the desk area. They were also in the bed. At 10:20 P.M. we contacted the hotel staff and they relocated us to another room. Their explanation was the bugs come from the field out back and crawl in through the air conditioner. Really. ?Do something about it if you know there is a problem. We always stay at Holiday Inn Express hotels. We checked out the next morning and went to a different hotel. If you check our hotel check ins we still are a Holiday Inn guest throughout our trip.
August 20, 2015
Rated 5.0 out of 5.0 by LinuxInstructor Comfortable, clean, easy access to interstate
We choose to stay at HIE because they are well kept, clean and priced well across the country. Staying at a Holiday Inn Express is a safe bet. Other chains are hit and miss with quality and service, but HIE is very consistent and this location did not let us down. Very nice feel to it, very comfortable. Will likely stay at this location again when passing through... so long as it's not during Sturgis week. Our visit was prior to the event. It was interesting to see the tents and booths going up and a lot of motorcycles starting to arrive. The location is excellent for getting into the Black Hills.
August 15, 2015
Rated 5.0 out of 5.0 by AnnieandBill Great location for getting in and out of Sturgis
The hotel was very nice, clean and well maintained. Great breakfast each morning, the cleaning staff was very accommodating and willing to assist with any extras we needed.
August 13, 2015
Rated 3.0 out of 5.0 by georgebailey Pool experience
disrespectful people in the pool made the pool experience tough
August 11, 2015
Rated 5.0 out of 5.0 by Bud46 great service and clean rooms
The staff was very friendly and helpful with our questions about the town and area. The room was always very clean as well as the breakfast area. the food for breakfast was very good and a wide variety.
August 10, 2015
Rated 5.0 out of 5.0 by alanab Comfortable and quiet
Comfortable beds, clean, large bathrooms, quiet rooms - nice.
August 10, 2015